Creative Cloud deletes my files!!!

I have single app subscription and I backup my project files in the cloud. But suddenly Creative Cloud deletes my files!!!!!! This is unbelievable. Hours of projects that I have worked on are not in my folders any more. I just get mountain lion notification that this and that file was deleted. How come is this possible when I PAY monthly money for this software.
Help me out to recover my files. ASAP.
Thanks.

For those who only use the file syncing with the Creative Cloud Files folder, at times you will want to sign in from the browser and check your Archive at https://creative.adobe.com/archive. The Archive is like the Recycle Bin on Windows or the Trash on Mac OS X. Files or folders that are deleted or moved out of the Creative Cloud Files folder go into the Archive. From the Archive you can either restore or permanently delete items.

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Updated Creative cloud deleted my files

Today, April 9 I updated my creative cloud app. After doing so, my Adobe Creative Cloud folder was EMPTY! Subsequently, the app starting to sync with the cloud and download the folder. The problem is that the files on my computer were more recent than what was in the cloud. I had been working off-line. Plus, I often have issues with the cloud not syncing automatically which creates a mess when working from my desktop and laptop at different locations.
I strongly urge you NOT to update the Creative Cloud app.
I contacted Adobe and they didn't have any suggestions for me and simply said that it's a known issue and they are working on it. I suggested that they disable the update as more customers will be very upset if they lose files. I got no response other than, "Is there anything else I can help you with?"

When I opened my computer just a little while ago I found that my Cloud had been updated (must've happened overnight ---I didn't initiate it.) Anyway, MANY of my files that I've been working on for the past couple of weeks have been DELETED!!!!!!!! WTF???? THis has cost me numerous hours of work, not to mention that I'm on deadline. I'm going to call Adobe after 9am and they better be able to restore ALL of my FILES that are missing. This will cost me thousands of dollars if the files are not recovered because I'll have to stop everything else and recreate. Luckily, by accident, I saved the latest Muse web file to my desktop, otherwise that too was lost on the CC. I haven't thoroughly checked it yet to see if this version accidently saved on my desktop is completely up-to-date, but if it isn't and my files cannot be recovered I may seek legal action.
I don't advise using Creative Cloud for any important files. It's not a secure storage facility (in my opinion judging from my latest experience).

Managing assets in Creative Cloud - deleting archived files

I have used up nearly all of my 20GB of Creative Cloud storage. However, when looking in Finder, I notice that I really only have about 6GB in the folder. Turns out, CC archives files, which is great in the event that I lose a file on a hard drive or a file get corrupted. I'd be able to restore from the archive. However, all those archive files take up a lot of space. I found out how to delete the archive files using the web based Manage Assets. However, it won't let me SHIFT select. I have to actually click each one, one at a time. I have over 3500 archive files. That will take me 20-30 minutes to do this.
Is there a better way to delete the archive files, other than DELETE ALL ARCHIVES?
Trevor Ward
www.trevorwardphotography.com

May be, I want delete file psd in Creative Cloud storage in Brackets but i don't know. Can you help me?

Creative Cloud deleted my files.

Few weeks ago I have updated Creative Cloud and there were many duplicated files named with conflicted copy.
And few days ago I noticed that the some local files were deleted. ( I did NOT delete them by myself.)
I see the file on https://creative.adobe.com/files but I can not download it.
Is there a way to get my files back?
and I like to know why this happened.
Thanks.

The missing files in question are not listed in the archive so I contacted chat support and their responses are;
Once you updated to CC, your old files will be disappeared , you will not be able to retrieve the files again.
I apologize for the inconvenience caused to you.
You will not be able to get your files back.
when the new version of CC is released, the Sync option is removed.
We are trying to launching the update version of Sync very soon.
Due to the removal sync, you are unable to get your files.
You can post a query over there."http://forums.adobe.com/community/creative_cloud/file_and_font_sync_early_access"
It is a beta version product.
I don't understand the cause of problem. It's because "beta version product"?
I have received the e-mail titled "File sync is back on Creative Cloud! Start using it today" from Adobe on August 8th with following contents;
When the File Sync feature was first available for preview on Creative Cloud Connection, you were one of our early previewers. We can’t overstate how much we appreciate that—as well as your patience as we took the feature offline these past several weeks to improve and rebuild it as part of the Creative Cloud desktop app.
      We’ve just announced on our blog that file and font sync are now available in the Creative Cloud desktop app. Naturally, we think you should be one of the first customers to have access. If you have a Typekit account, this will also enable font syncing to your desktop.
      Since we’re rolling out access in limited batches, we’re prompting people to join a waiting list—but we’ve gone ahead and approved you, so you can get started using these features anytime.
      Ready to begin? If you don’t already have the Creative Cloud desktop app, grab it from the Download Center—it’s free with your membership. Next time you launch the app, go to the Files and Fonts panel to start syncing.

Creative Cloud Deleting My Files

Hi,
About a month ago i posted a question about how to get my deleted files back that i did not delete.
Adobe sent me a link, the link would download a zip to a point then stop and give error message.
So i still haven't got those files back...
Now...
About every day, the cloud will delete at least two of my files.
1. How do i get it to stop?
2. How do i get my files back?
This is getting really annoying, almost making the cloud unusable

Hey Ken,
It happened again. One of my new psd files i just created "was removed". Can i get it back please. I looked in the archive and the "recovered" folder you guys added to my cloud and it isn't in either place.
More importantly, is there any way to stop it?

Will subscribing to and activating Creative Cloud delete my Adobe CS6 Suite?

Will subscribing to and activating Creative Cloud delete my Adobe CS6 Suite?

no.
there are no compatibility problems with cc, cc 2014 apps and your older versions. only acrobat has some compatibility issues with older versions.
in any case, make sure your cs6 serial number is secure so you can always reinstall on another computer or fix a corrupted installation.

Where does Creative Cloud store my files?

Does Creative Cloud store my files on my hard drive or can they be stored on my server?

You store your files wherever you like as you normally would.
Cloud apps install and run locally (same as perpetually licensed apps).
You save your files locally on oyur hard drive or server or wherever you like.
Your Cloud membership also includes 20GB of offsite storage in the Adobe Cloud which you are free to use or not use.

Creative cloud deleting an image

Just wondering I just ordered the creative cloud and I wanna know how to delete images that are uploaded by accident

Hi, I have had the same issue and this is how to resolve it:
It is a 2 step process - first select the files that you wish to delete and archive them. Once you have done that, go to the archive folder and select the files fromthe archives that you wish to delete and press "Permanently Delete". You will be asked to confirm each action at each step.
Cheers, Alain.

Creative Cloud deleted our 112 page magazine!

Design team working with the cloud for the first time need help. All 112 page magazine indesign/photoshop files and 90% of the magazine content and images (separate folder) deleted from the cloud and the local MAC folders. The remaining 10% word/pages docs have been converted to .jpg.
It seemed to happen when a new license was accepted by a freelance designer. We had a support guy from Adobe remote desktop into the MAC yesterday but he could't work out what was wrong. He's passed it onto an expert who will be in contact with-in 72 hours? It's a good job we had only spent one full day designing and not a day before going to print. It's possible one MAC was uploading to the contents folder/syncing with the cloud whilst the freelance designer MAC was syncing/downloading around 1GB of files. Perhaps it was overloaded? But where are the files, and why delete anything without asking?
1.6Gb out of 100GB allowance used! The Archive only has the content and images folder with around 90% deleted. This is around 528MB. Where have our files gone?
Thankfully we did make a back-up yesterday.

Mac migration (or Time Machine) do not work with Cloud program activations due to hidden files
Sign out of your account... Uninstall... run the Cleaner...
-Restart your computer... Sign in to your account... Reinstall
-using the cleaner after uninstalling and before reinstalling may help
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Updating Creative Cloud Error, Damaged File???

I am needing to update my creative cloud and an error keeps appearing, That my setup file is damaged, directions are to re download the CC setup file and again the error appears and their is no trouble shooting options. How can I get my CC up again? thank you

You may need to Sign out of your account... Uninstall... run the Cleaner...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is needed
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Can't sign into creative cloud, deleting opm won't work.

I have the common issue of creative cloud not signing in. Tried to resolve this issue by deleting the opm, but that proves to not work either. does anti-virus software effect the sign in at all?
Any help thanks

Without exact system info nobody can tell you much. Revisit this article and try again:
Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Creative Cloud truncates my file names

I've tried every naming format (no gaps, no symbols, short names) but any file downloaded from my cloud is shortened to the first 4 or 5 characters. The files upload fine and appear in the browser windows with the correct name.
I'm using Safari but I've also tried Firefox with the same results, the same files download fine with dropbox.

Hi Austinbirdman,
We are extremely sorry to hear about the inconvenience you faced but Story is a web service and should work with all the browsers.
In case you face similar issue please clear the browser cache and try again.
Happy writing!!
Regards,
Anjali

Creative Cloud for teams File sharing

Is there a way to setup a folder that automatically shares to team members? Or a setting to automatically share all uploaded files to team members. Much like dropbox offers - you can link certain people to specific "job" folders and have those files automatically appear on the linked users computer.

James, It is not being vurrently offered, however, we will be coming up with an update very soon, with which this service will be in place.
Cheers
LP

Question about creative cloud and sharing files

In order to share files between my IMAC and Macbook Pro do I need to install CC on both devices?
I currently have CS5 on my IMAC do I need to replace this with my CC subscription?

Premiere and AE require a 64 bits machine.
Is your machine 64 bits?
Soon a moderator will move the thread to the correct forum.

Sharing files with Creative cloud for teams

HI,
I am looking at getting creative cloud for teams, but I want to keep our existing CS suite users who are already on maintenance plans.
Can I share files on the creative cloud between these two types of users?
Does Adobe Bridge see these files ?
Is there any way of doing version control ?
We are also worried about this
"If a team member leaves the company, what happens to their files stored in Creative Cloud?
The IP is associated with the individual, not the company. The individual will have a 90-day grace period to delete their files."
Also we are in Australia and we are concerned about the speed. Can anyone advise what the speed is like ?
rgds Renovator

Anyone who signs up for the Creative Cloud can share files. You do not need to be a Creative Cloud member to view a shared file, only to do the sharing.
Adobe Bridge does not see the files unless you use Creative Cloud Connection to sync the files to your local computer.
There is no version control yet. It is on our road map.
Being in Australia should not be an issue, but I will let other customers from Australia comment.

Creative Cloud deletes my files!!!

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