Creative cloud desktop app keeps signing me out

made a new password and everything. I can't log into the creative cloud app at all.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

Why does Adobe Creative Cloud desktop app keep crashing?

After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

Creative Cloud desktop app STILL signing out automatically

I realize there are other threads on this, but wanted to chime in and say this is STILL an ongoing issue. And it seems especially worse after the last CC app update. I've lost count of the number of times I've had to sign in today.
After watching the behavior for two days I've narrowed this down to an issue with Acrobat, at least on my machine. It seems that opening a PDF file is what triggers the issue. This does not happen every time, but every time I get the request to "sign in" and I notice my systray icon is grayed out it's after I've tried to open a PDF file. Sometimes I can open the PDF with no issues, then after a few seconds the file will close and I'll get the "Adobe Software License Agreement" dialog box which I have to accept then have to sign into the cloud again. And of course whenever that happens the next time I try to open any Adobe products I have to accept the licensing agreement each time. Highly annoying!! Is this issue any closer to being resolved??

FWIW, with the help of Adobe support, my own problem seems to have been fixed (and stayed fixed) for about a week.
For clarity, the major problem I had was the one described by the original poster, where I'd pingpong between being able to be logged into either the (Windows 7 32 bit) Creative Cloud app, or into Acrobat, but never both. If I used Acrobat, it would shortly thereafter log me out of CC; then when I logged back into CC, the next time I used Acrobat it would demand me to log in; and the cycle repeated forever.
Anyway. The solution was to:
log out of Creative Cloud
uninstall Acrobat using "Add or remove programs" (aka Programs and Features) from the Windows Control Panel (there were TWO Acrobat entries; I removed both).
check using the Adobe cleaner tool that there were no remaining traces of Acrobat (while leaving intact Creative Cloud and any other apps). In my case there were no remaining traces; presumably if you found any traces of Acrobat you'd use the cleaner tool to eradicate them before proceeding
log back into the Creative Cloud app
re-install Acrobat from within the Creative Cloud app
As I said, all has been well for a week or so. I'll report back if it quits working again.

Using a windows pc my Creative Cloud desktop app keeps on showing download error! CAN ANYONE HELP PLEASE!

Heres a snapshot of the error with my cc desk app
How do i fix this?

Hi anime' kid,
Please launch the Task Manager and Stop Creative Cloud.exe and then relaunch Creative Cloud.
That should resolve your issue.
Regards,
Sheena

My Creative Cloud Desktop app keeps crashing.

It starts up, but then crashes out after a few seconds. I've tried re-installing. I've used Cleaner Tool. Nothing seems to work.
I'm running CC on MacOS Mavericks although from what I can see in the forums, windows users have similar issues.
Does anyone know of a fix?

Have you tried the steps in :
CC Applications crash immediately after launch
Crash at launch | Mac OS X Mavericks (10.9)
Can't launch | Mac OS X 10.9 (Mavericks)
Prior to performing these steps, it always good to check the internet firewalls & security, administrative right of the user.
You can also contact Adobe Support.
Adobe: Creative, marketing, and document management solutions
Regards
Rajshree

Creative cloud desktop app won't let me sign in

The Creative Cloud desktop app hasn't worked for at least a week now on my Windows 8.1/x64 machine. I've been trying to get Adobe Muse, but until tonight, the app only showed the creative cloud banner and a white screen. I uninstalled and reinstalled it twice without success. PhotoshopCC works and appears to be signed in, and I was able to sign into the website but if I try to download Muse, it just brings up the blank Creative Cloud application.
So I signed out of Photoshop and wasn't able to sign in again -- it said my password was invalid. So I requested the password change email, got that, followed the instructions, and it said my link had timed out and to request the password change link again. So I did that and this time I was able to change my password. The Creative Cloud app is still all white.
So I signed back in using PhotoshopCC and that finally worked. I also signed into the website. I killed the Creative Cloud app and restarted it. This time, it thought for a bit and offered me a login. But whenever I log in, it immediately says
You've been signed out. Please sign in to continue.
Endless loop.
What gives? I see a lot of complaints and a banner on one page that says "service has been restored". It clearly hasn't.
Any ideas? Is this still an Adobe glitch? I sure hope Adobe offers a service credit for this frustration and lack of ability to work.

SaurabhRai_Adobe wrote:
If it is not resolved, please contact us on 800-443-8158 to get the technical assistance.
I've been banging my head on a hard surface way too much today.
I don't need to call tech support, just to start banging my head all over again.
I can honestly tell you that Tech Support does not want to hear from me right now... I'm pissed, frustrated and ready to yell at somebody over the phone about my bad day that Adobe created for me.
Feelings Right Now Towards Adobe: DISGRUNTLED!

Apps tab in creative cloud desktop just keeps loading and apps wont download

I've uninstalled and installed creative cloud desktop 4 times now. Each time the same thing keeps happening. When I try to download an app it just keeps loading and loading and loading. Please help.

Hi ThatGuyJakeE,
Please refer to the thread below where this issue stands resolved:
Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
Regards,
Sheena

My Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason?

Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

I keep getting error messages when installing creative cloud desktop app.

I was having a problem with downloading photoshop. The creative cloud pop window is just showing a spinning wheel, so I tried to reinstall the creative cloud desktop app but I'm getting an Error 1: Creative Cloud failed to install message. Help please?!

Wtf help please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

Language selection is disabled (greyed out) - Creative Cloud Desktop app

Hi,
Like the picture below shows, the language selection in the Creative Cloud Desktop app is disabled. (as well as everything else in the Apps tab)
I would like to change the language to English, but how?
- Lars Olsen

Hi LarsOlsen,
Welcome to Adobe Forum,
It will depend on your operating system. Windows users have reported the need to remove and reinstall the application for the langauge to switch.
Macintosh users have mostly reported the same behavior with the language changing without the need to reinstall.
This link may be helpful: http://helpx.adobe.com/creative-cloud/kb/change-installed-language.htm l.
You need to adjust the language setting in the Creative Cloud application. Please see Adjust the install language | Creative Cloud applications in the link
above.Please let us know if you require further assistance.
You can contact Adobe Support via http://adobe.ly/yxj0t6.
Regards,
Rajshree

Creative Cloud Desktop App Update 1.9.1.474 sets sync folder back to default (windows)

Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
Last time this occurred I seemed to get some loss of files.
I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
This was for definite with update 1.9.1.474 of Creative Cloud Desktop (And think it was with the previous mandatory release).
Cheers,
M

Hi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

Creative Cloud Desktop App Not Connecting

HI,
I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
1; I am logged in no problem via Firefox
2: My subscription is up to date for another year
3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
I have even deleted the creative cloud app and re-installed and get the same message..
Any other suggestions anyone???
BTW Mountain Lion 10.8.4

Thanks Beverley, I will try the steps there.
Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
Regards,
Blake

Creative Cloud Desktop App not loading certain pages

Hello,
The Creative Cloud Desktop app is not loading the Home, Files, and Fonts pages. The only thing I get is the loading graphic spinning away. I've tried signing out then in, quitting the app, restarting the machine, renaming the OPM file to old, tried turning File and Font sync off - which it doesn't seem to do, checked the internet connection without any difference. The Cloud status page says everything is good.
I'm on an iMac running the GM of Mavericks. I've been running Mavericks beta for awhile and haven't had any trouble previously.
Does anyone have any suggestions as to how I can get to those pages?
Thank you!
Mike

Hi Mike,
Does reinstalling the Creative Cloud app make any difference? There is an uninstaller in the Creative Cloud app folder in Applications. Also, does the same thing happen in a newly created admin account?
-Dave

Creative cloud desktop app keeps signing me out

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