Creative cloud desktop app not working!!! won't let me sign in or reinstall

MAC os 10.7.5
Creative Cloud does not work!
Customer is waiting for work done, and this cost me money!!!! So help me please!
I can't sign in to my Creative Cloud desktop application. It opens, I enter my info, and then, I have a message you are no longer signed in. I tried to close the app several times, and also reinstall it. Nothing doesn't help.
Uploading is not allowed bacause Creative Cloud desktop does not work, fonts are missing because Typekit does not work!!!!!!!!

Hello paulina,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Similar Messages

Creative cloud desktop app not working

Hello i have down loaded the Creative Cloud App to my PC and it just opens up with a clear box it only gives me the option for help and pin not log in or download ??? ive tried un installing and re installing and noting chamges

Cambridge news is the behavior your describing similar to the screen shot in App doesn’t open | Progress wheel spins continually? If so then please utilize the steps within the document to resolve the current error.

Why did my Creative cloud desktop app stop working!

Why did my Creative cloud desktop app stop working! Ask me to remove and install it with a new download only for that to not fix or work! Sending me around in circles! Very frustrating and annoying!

Not sure on the error message! OS yosomvite 10.10.3.
my Desktop cloud stopped working, and error messages asked me to re-install it, after uninstalling the original one. The new download loads and gets to half way before disappearing ad nothing happening? back to square one. Tried re-starting and re downloading = same...... .
help....

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applica

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.

I received no error message. The application was just trying to find applications unsuccessfully.
I am using MAC OS 10.10.1
I tried to uninstall the application but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
Otherwise I would have to reinstall everything and this would be a pain.
Thanks for your help.

How can I get the Creative Cloud Desktop app To work on Windows Vista?

Currently My CC Desktop app is a greyed out icon.
It has been on and off for months now.
I have called technical support several times and been directed to
1) Uninstall it
2) Run the cleaner
3) Turn AV Software off
4) Delet my prefrences
5) Delet Hosts file in Windows 32 folder
6) Restart, Restart,
7) Use a diffent User account. etc.
The apps work= PS, INDD, AE, PROJ, AI, DW, Fla, etc.
But the Creative Cloud Destop app does not. I have to use the web browser to upload or sync any files.
Anyone have any other ideas I welcome them.
My specs,
Running windows vista, on a very good HP machine.
I have been a loyal Adobe Customer, For more than 15 years.
I have been an Adobe Certified Expert for 3 years or more.
I work professionaly with this software as a teacher. I have taught this software to college grads. and now to highschool students.
Ususally Adobe is one of the best companies to deal? Please stop farming your support calls to other countries, The connections are poor, and the support is terrible and it is damaging your reputation.

Hi D2xS-Shooter,
I am afraid Creative Cloud desktop app is not compatible with Windows Vista. If you run into problems there are very limited resources from Adobe to assist.
Creative Cloud is a collection of apps with various different tech specs
http://www.adobe.com/uk/products/creativecloud/tech-specs.html
Thanks!
Eshant

Creative Cloud Desktop App Not Connecting

HI,
I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
1; I am logged in no problem via Firefox
2: My subscription is up to date for another year
3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
I have even deleted the creative cloud app and re-installed and get the same message..
Any other suggestions anyone???
BTW Mountain Lion 10.8.4

Thanks Beverley, I will try the steps there.
Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
Regards,
Blake

Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system. No operating problems with Photoshop CC at all. But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC. No problems with this. But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install". It is already installed.
Grateful for any explanation. I'm not losing sleep over it, just curious. Thanks.

Make sure that your Language settings are the same between the apps and the Application Manager. i.e. Both English North American or English International. (I had the same problem, and that fixed it.)

Creative Cloud Desktop App not loading certain pages

Hello,
The Creative Cloud Desktop app is not loading the Home, Files, and Fonts pages. The only thing I get is the loading graphic spinning away. I've tried signing out then in, quitting the app, restarting the machine, renaming the OPM file to old, tried turning File and Font sync off - which it doesn't seem to do, checked the internet connection without any difference. The Cloud status page says everything is good.
I'm on an iMac running the GM of Mavericks. I've been running Mavericks beta for awhile and haven't had any trouble previously.
Does anyone have any suggestions as to how I can get to those pages?
Thank you!
Mike

Hi Mike,
Does reinstalling the Creative Cloud app make any difference? There is an uninstaller in the Creative Cloud app folder in Applications. Also, does the same thing happen in a newly created admin account?
-Dave

Creative Cloud desktop app not seeing my installed CC2014 apps

I just uninstalled Creative Cloud and reinstalled in as it was not launching. Now it is launching fine but not seeing the installed cc2014 apps on my machine. Its prompting me to install them. How do I fix this?

Damn, lucky you.
I re-installed everything like you did but my CC desktop app isn't picking anything up.
What file directory did you lead it to?

Why does my Creative Cloud desktop aplication not work? I can't see the menu options.

This is the image a see when it is activated.

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

CC desktop app not working on Win 8.1

Creative cloud desktop app not working in win 8.1. The window is blank, only the header is visible. I've tried reinstall and shut down ESET firewall, but nothing is working. I use the same plan in work on win 7 and it's ok. Please help, maybe some Win 8.1 update? An by the way, when I update my CC app, everything on my desktop disappear and I must reboot system to fix it, this is not normal as well...
Thanks for answer
Radek

I've found the answer...sorry for questionig it again :-)

Creative Cloud Desktop App Broken

Dear Adobe,
I have spent the best part of 8 hours trying to get the Creative Cloud Desktop App to work properly on two different OS X machines.
On one machine the process is running (activity monitor) with no visible signs of the app. no windows or icons in the menu bar.
On the other I get the download error contact customer support message.
I have had customer support control my machine and fail to rectify the issue (case number 185496471). I have tried all the fixes I can find such as deleting OOBs, enabling root and whatever.
Please fix this now Adobe …. I have wasted enough time trying to fix this and I am too busy trying to produce graphics etc to do any more beta testing for you.
kind regards
Nic

After two massive crashes while using After Effects that required complete restarts my Creative Cloud Desktop app mysteriously started function correctly again. No idea why but at least I can now stop chasing my tail.

Creative Cloud Desktop App Does Not Work

Since the last updates, the Creative Cloud Desktop app no longer works. That is, I can no longer sync files, upload files, or update apps. Everything with the Creative Cloud Desktop App used to work fine. I am using Windows 7, 64 Bit system.
The files I try to upload through the desktop app, are under 5 GB. Some are 10 MB. When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
The Abobe Team, should test this product further. I just want the community to know that this product does not always perform as expected. Therefore, it's not always reliable.
I would upload some screen shots, but after pressing the camera icon, the images would not insert.
Any help would be appreciated.

Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Creative Cloud Desktop App Manager still does not work - HELP?

Using Windows 7, have Adobe subscription, cannot get the CC desktop Application Manager to work under any circumstances! This is driving me crazy, paying for the subscription, cannot update any programs, because I cannot access anything. I urgently need to finish a job where I have previously used a font I have in my typekit - but of course I cannot access the typekit so cannot get the font - this is urgent.
Can someone please help - I have uninstalled all reference to Creative Cloud Desktop App, restarted computer, re-installed. Nothing, uninstalled everything - changed OOBE folders in both locations to _old, restarted, reinstalled, nothing. Uninstalled again, ran the CC Cleaner Tool, option 3, option1, renamed the OOBE folders, restared Windows, ran exe file again. Failes repeatedly. Comes up with a blank white space, blue wheel spins a few times then stops, and stays like that. If you click in the white space, then it just goes black!!!
Where to now!

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud desktop app won't login

Creative Cloud desktop app won't login any more keeps saying
"Unknown Server Error - Sign in is currently unavailable. We are unable to access your account
Please try again later.."
it's been like this for a week.. alll the other apps are signed in OK...
I've reinstalled Creative Cloud app but still not working...
imac - intel i7
OSX 10.7.5

Hi,
Please try http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Thanks
Kapil

Creative cloud desktop app not working!!! won't let me sign in or reinstall

Similar Messages

Maybe you are looking for