Creative Cloud Desktop App stuck on blue spinning wheel after update.
After searching the forums, I found a post suggesting a fix.
I performed the following steps:
1- uninstalled CC desktop app
2- deleted all the preference files in the OOBE folder for my user profile
3- rebooted
4- downloaded CC desktop app again and reinstalled
I get stuck on a blue spinning wheel after the login prompt. All I can see is the behance tab and the apps tab. No home screen, no files tab, no fonts tab... I can go into preferences but cannot make any changes, as it goes back to waiting. My internet access works fine, meanwhile.
Can someone provide suggestions? I'm spending a LOT of time trying to resolve this.
Thank you
This worked for me:
Open Finder, click on Go > Go to Folder. Type in ~/library and hit enter.
Open Application Support/Adobe folder and rename OOBE folder to OOBEold.
Click on Apple icon on the top left, select System Preferences
Choose the network that is currently connected to internet that can be Ethernet or
Airport(Wireless). Click on Advanced button and click Proxies Tab.
Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
Hope this helps someone else.
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Hi
I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
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You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
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Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
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prod.acp.adobeoobe.com
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Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
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http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml
Re-launch CC desktop app and check if it works fine now.
Let me know in case you still face the issue.
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I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
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I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
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I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
I'm using OS10.8.4Jodi I am showing 4 successful activation requests from yesterday. If you are continuing to experience difficulties then I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud
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