Creative Cloud Desktop app will not finish opening on iMac 27" retina running 10.10.2

I have uninstalled, used the CC cleaner, and reinstalled the CC Desktop, but when I try to open it, the gray icon appears for a while, then disappears. I tried the techniques on the page App doesn't open | Progress wheel spins continually , but they didn't help.

With the help of a chat session with Manjula, my CC desktop app is now working correctly. The solution involved changing the permissions on both libraries (/library and ~/library) to give "everyone" Read and Write permission, AND Applying those permissions to all the enclosed items.

Similar Messages

  • My Creative Cloud desktop app will not load

    my creative cloud app on my desktop will not load...????

    Rendidel do you receive any specific error messages?  If not then I would recommend reviewing Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html for information on how to resolve the behavior you have described.

  • I can't use the product because the creative cloud desktop app will not install .

    Windows 8.1. I was able to download light room, but at the creative website, when I click on a download nothing happens.  I was able to get the .exe down load file for creative clouds.. It seems to download and install with out issues until the very end it states" something happened", and a link to support appears.  So, I've put in most of the time tonight to get it fixed and there is no support. I'm tempted to give it up., or, if I can uninstall all remnants of adobe I bet it would install fine.  Is there an app that does a total adobe un install for remnants that cause this?  My fire wall and permissions are all checked .  went through the whole double check of my account.  My password was not stolen etc.

    Run the Cleaner Toll and try again:
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • Creative Cloud Desktop App will not install on Mac

    Downloaded latest version on CC Desktop App from download center. Opened the .dmg file, double clicked on icon to install, said ok when Mac warned that this was an app downloaded from internet, entered my computer password when prompted, installer started and then stopped 3 seconds later. Actually have to restart computer to remove that stalled dialog box from screen (can't "cancel" or force quit or simply hit the red, close button). Now, when I open an app like inDesign, I get a "Your application install seems to be damaged, Please reinstall the application." I would be happy to reinstall but I can't because the desktop app itself won't install. Any clues out there?

    I am Windows, but have a few saved Mac links... your problem looks to ME like one of permissions
    Mac and Root User http://forums.adobe.com/thread/879931
    -and http://forums.adobe.com/thread/940869?tstart=0
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    or
    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/

  • In creative cloud - the apps will not load - I get a download error contact support

    in creative cloud - the apps will not load - I get a download error contact support

    WHAT download error? - Please read, and answer as much as you can https://forums.adobe.com/thread/1499014

  • My creative cloud desktop app does not show the programmes installed

    My creative cloud desktop app does not show the programmes installed so I cant update lightroom or any other programme, have unistalled and reinstalled but no change

    Hi Roni-
    If you updated the desktop installer and the screen is blank: try this:
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    (help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

  • My Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason?

    Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • My installation is complete but the Creative Cloud desktop app is not launching..

    My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

    Rachaele40456162 do you receive any specific error messages?  What operating system are you using?

  • Creative Cloud Desktop App does not upload CERTAIN files

    Trying to use the Creative Cloud Desktop app to manage my Adobe Audition Files. The entire folder structure syncs, but individual files keep failing. The desktop app does not show any useful messages, but I found this error in the CoreSync.log file.
    ERROR: Copying file: {"cause":"infected_asset","message":"In the file 'Track 1_004.wav' the signature 'null' has been found"}
    This same error goes for pretty much all my files. Now if I take the same exact file and use the web uploader, it succeeds with no issues. My other computers will download the file, and my original computer does not download any duplicates. I tried Adobe's support chat but that was a joke. They said there is no technical support for the Cloud Desktop App and that I need to go to the forums.
    Anyone have any idea what's causing this error?

    Hi Kendr1ck,
    I wondered if it was related to the files being used when you were attempting to sync them. Were the files you were having difficult with open in Audition at the time? Do they still fail with Audition closed?
    Thanks,
    - Dave

  • Creative Cloud Desktop App Does Not Work

    Since the last updates, the Creative Cloud Desktop app no longer works.  That is, I can no longer sync files, upload files, or update apps.  Everything with the Creative Cloud Desktop App used to work fine.  I am using Windows 7, 64 Bit system. 
    The files I try to upload through the desktop app, are under 5 GB.  Some are 10 MB.  When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
    When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
    I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
    The Abobe Team, should test this product further.  I just want the community to know that this product does not always perform as expected.  Therefore, it's not always reliable.
    I would upload some screen shots, but after pressing the camera icon, the images would not insert.
    Any help would be appreciated.

    Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
    If so , follow below steps :
    Important :  Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
    1)
    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
    (Applications>Utiliites)
    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
    2)
    Click on the below link and download & run Adobe Cleaner tool :
    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
    3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

  • My Creative Cloud Desktop App is not responding

    On Mac OS X 10.9.4
    So this is what happened:
    Creative cloud desktop was originally not syncing, so I tried logging out and back in.
    Desktop app froze and wouldn't let me access the app. Activity monitor listed it as "not responding". Tried force quit and reopen, same problem.
    Tried restarting machine, no effect. Tried to uninstall, uninstaller is stuck on "not responding".
    Not sure where to go from here.
    Any help would be appreciated!
    Thanks

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My Creative Cloud desktop app does not show any information anymore

    It used to list all my apps and give me the option to update when applicable. Now it just shows Help, Open as Window and Quit Creative Cloud

    Hi Roni-
    If you updated the desktop installer and the screen is blank: try this:
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    (help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

  • Desktop app will not download

    Creative cloud desktop app will not download, please assist.....

    Do you receive a particular error message?  Which operating system are you using?  What other Adobe Creative software do you currently have installed?

  • Creative Cloud Desktop App not loading certain pages

    Hello,
    The Creative Cloud Desktop app is not loading the Home, Files, and Fonts pages. The only thing I get is the loading graphic spinning away. I've tried signing out then in, quitting the app, restarting the machine, renaming the OPM file to old, tried turning File and Font sync off - which it doesn't seem to do, checked the internet connection without any difference. The Cloud status page says everything is good.
    I'm on an iMac running the GM of Mavericks. I've been running Mavericks beta for awhile and haven't had any trouble previously.
    Does anyone have any suggestions as to how I can get to those pages?
    Thank you!
    Mike

    Hi Mike,
    Does reinstalling the Creative Cloud app make any difference? There is an uninstaller in the Creative Cloud app folder in Applications. Also, does the same thing happen in a newly created admin account?
    -Dave

  • Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)

    I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!

    You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
    Thanks,
    Vikas

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