Creative Cloud desktop app won't login

Creative Cloud desktop app won't login any more keeps saying
"Unknown Server Error - Sign in is currently unavailable. We are unable to access your account
Please try again later.."
it's been like this for a week.. alll the other apps are signed in OK...
I've reinstalled Creative Cloud app but still not working...
imac - intel i7
OSX 10.7.5

Hi,
Please try http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Thanks
Kapil

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Creative cloud desktop app won't let me sign in

The Creative Cloud desktop app hasn't worked for at least a week now on my Windows 8.1/x64 machine. I've been trying to get Adobe Muse, but until tonight, the app only showed the creative cloud banner and a white screen. I uninstalled and reinstalled it twice without success. PhotoshopCC works and appears to be signed in, and I was able to sign into the website but if I try to download Muse, it just brings up the blank Creative Cloud application.
So I signed out of Photoshop and wasn't able to sign in again -- it said my password was invalid. So I requested the password change email, got that, followed the instructions, and it said my link had timed out and to request the password change link again. So I did that and this time I was able to change my password. The Creative Cloud app is still all white.
So I signed back in using PhotoshopCC and that finally worked. I also signed into the website. I killed the Creative Cloud app and restarted it. This time, it thought for a bit and offered me a login. But whenever I log in, it immediately says
You've been signed out. Please sign in to continue.
Endless loop.
What gives? I see a lot of complaints and a banner on one page that says "service has been restored". It clearly hasn't.
Any ideas? Is this still an Adobe glitch? I sure hope Adobe offers a service credit for this frustration and lack of ability to work.

SaurabhRai_Adobe wrote:
If it is not resolved, please contact us on 800-443-8158 to get the technical assistance.
I've been banging my head on a hard surface way too much today.
I don't need to call tech support, just to start banging my head all over again.
I can honestly tell you that Tech Support does not want to hear from me right now... I'm pissed, frustrated and ready to yell at somebody over the phone about my bad day that Adobe created for me.
Feelings Right Now Towards Adobe: DISGRUNTLED!

Creative Cloud desktop app won't download

I am trying to download creative cloud on new mac, and get an error message and told to contact customer support - any ideas?

Hi Dave,
You can download Creative Cloud desktop app from :http://www.adobe.com/appsmanager/
In case you face issues please try using an different browser and check.
Regards,
Rave

Creative Cloud desktop app won't sync with CS6 applications

I am running a Windows 7 64bit machine. I had been running CS6 and CC, but had developed a wide range of problems. With the assistance of Adobe technical support I removed all Adobe software from my pc.
My plan was to do a clean install of CS6, apply all of the updates, and then decide if I wanted to continue with the full CC subscription before installing any CC software. The initial install went fine, as did a whole bunch of upgrades. Along the way Adobe upgraded the Adobe Application Manager to the desktop Creative Cloud app.
Within Creative Cloud it showed an update to Photoshop CS6 (something to do with a Creative Cloud version 13.1.2). So I clicked on update and got an error message and the advice to uninstall and reinstall Photoshop CS6. I followed the advice. I then started Photoshop CS6 and selected the Help -> Updates option. It launched the Adobe Application Manager and I was able to install the update. So now I think everything is good with CS6 installed and up to date, and no CC software has been installed aside from the desktop app.
BUT when I run the Creative Cloud desktop app it still show that there is an update for Photoshop CS6! Clicking on the update button generates a message that the update failed due to a download error.
So my problem is how do I get the CC app in sync with my actual CS6 applications?
My second question is do I need to uninstall AAM to preclude this happening in the future (and if so, how)?

Then it would appear the updates have been applied successfully. You may want to try implementing solution 2 of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

The Creative Cloud Desktop App won't download

I have the Adobe Application Manager which is where I 'installed' my programs (only Illustrator and Photoshop) at this stage. I want the 'creative cloud desktop app' as I need to access fonts to use in Illustrator. When I click on the link where I download it, it just takes me to the Application Manager again. Is creative cloud meant to be one of the apps in the application manager? Have tried to troubleshoot but cannot figure it out

Donnacally123 for information on how to open Illustrator CC after it is installed please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.
If you have any additional questions regarding the installation process then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Creative Cloud Desktop app won't install error 207; Adobe server?

Is there a problem with some of Adobe.com servers? My employer just purchased a CC subscription for my work Mac, and the CC Desktop App won't install. I've restarted my Mac, quit all Adobe products, redownloaded the DMG file (creativecloudinstaller.dmg), and checked to make sure my firewall is off. But I still get an error message #207. My DNS servers are set to the same ones that other Macs in my group are set to, and they have CC on their Macs.
I don't know if it's related, but I can't load "adobe.com" in my browser, either. All other webpages are fine, including (obviously) this forum.
I am using OS 10.8.5, connected via Ethernet, and my browser is Chrome.

Thank you for your help, Ned. I also called Adobe help via phone, and he confirmed that my company's server needed to whitelist several Adobe sites. The company had revised their servers not long ago, and evidently did not transfer their old whitelists (which is why my coworkers had previously been able to access Creative Cloud). The phone support person emailed me a helpful list that I could forward to our company's tech support center—but the link you supplied in your response was also perfectly relevant.

Creative Cloud desktop app won't sync or recognise apps

While running OSX 10.6.8 I installed CC apps. But CC desktop app needed newer OS. So I upgraded to 10.8.4 and installed CC desktop app. It prompts me to update my CS6 software (and I can't make these prompts go away) and tells me I have no apps installed. Also, file sync is non-existant and I have no "Creative Cloud Files" folder. I need to be able to sync because I have another Mac at home that I do work on. What to do?

HI Steve633
Do you happen to have the older Adobe Application Manager still installed? If so, then i would suggest that you uninstall the Adobe Application manager.
I would suggest to perform the steps in Solution 1 & 2 of this help doc.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Then if you have not updated to the new Creative Cloud Application manager version Version 1.1.2.232 released on 9/4/2013 Then you can uninstall the older version from your system and click here to download the udpated software. https://creative.adobe.com/products/creative-cloud
Then you should have the option for the Typekit font syncing. You can sign up for the early access to the Typkit fonts here if you have not done this already. http://blogs.adobe.com/creativecloud/file-and-typekit-font-sync-rolling-out/
Let me know if this works for you
Thanks
Scott V

Creative Cloud desktop app won't launch

I have downloaded the CC desktop app from the Adobe website and everything seems to install without a problem. However, when I double-click to launch the app or try to load it from the start menu the egg-timer appears for a little while but nothing loads.
Any suggestions?
I am using Windows 7 with Service Pack 1 installed

App doesn't open | Progress wheel spins continually
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

Creative Cloud desktop app totally empty - not even Preferences...?

I have from before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16GB RAM).
I joined then CC Photography Package and after login to my account I went to the DL section to download one of the programs and install it. The Creative cloud desktop app is installed, but it is empty. Not only is there neither a Photoshop CC nor a Lightroom 5 there, there's no menu and if I try to determine the app version as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there's not even a Preferences to select...
I get no error message, and going to the Download center and trying to download Photosgop or Lightroom just gets me a blink of "waiting for creative.adobe.com..." and then focus is changed to the empty Creative Cloud desktop app.
Checking my account I can see that both my product licences for CS6/LR4 are there, as is my CC Photography package.
I can add that I have restarted the system, reinstalled the Creative Cloud app and tried other things I can think of. But I still only get an empty Creative Cloud app, without a possibility to login to my Adobe account.

Here's from the PDApp.log:
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | OPMWrapper allocation succeeded
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | This product version is for GM
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing registeration of client to group
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing IMS_registerClientToGroup..
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Performing opm_getRecords...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | returning size of value as:12 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Registered Client to group successfully!
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing fetch default user for clientID...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | P7Native | | | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing releaseData...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Unable to find default user for client_id: ACCC_CS7

Creative cloud desktop app show APPD download error

Creative Cloud desktop app show APPS 'download error' - gives the option to reload applications or contact customer service
Reload doesn't work
I tried uninstalling and reinstalling the app - same error
Trouble began after I attempted to download a Bridge update which wouldn't complete

Spent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
Like you, it has always worked until today.
The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
It's a PITA, but I am used to it because my desktop CC installer has been broken since last year, so I now have two computers with broken CC installers.
OS X Mavericks: Enable and disable the root user
good luck

Creative Cloud Desktop App Not Connecting

HI,
I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
1; I am logged in no problem via Firefox
2: My subscription is up to date for another year
3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
I have even deleted the creative cloud app and re-installed and get the same message..
Any other suggestions anyone???
BTW Mountain Lion 10.8.4

Thanks Beverley, I will try the steps there.
Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
Regards,
Blake

Cannot install Creative Cloud desktop app. It just freezes at a certain point.

I have a brand new machine running Windows 8.1. I don't know much about specs, so if you need more information on my setup, please tell me where to find it.
I cannot install the Creative Cloud desktop app. It just freezes at a certain point. I had this problem many months ago. I had a chat with someone from Adobe, and they had no clue what it was. I then called in and the phone was basically passed around from person to person trying to figure out what the issue was. They took over my screen, they tried all of the stuff that I read in the forums. Eventually I asked for the highest up person in the office and that person found a workaround that has been working for all these months.
However, now that I tried to update the Creative Cloud desktop app, the update froze around 40-50% each time, so I uninstalled the Creative Cloud desktop app, then tried to reinstall it. Now I have the same problem that I had many months ago where when I double click on CreativeCloudSet-Up, and it says it's downloading, it freezes very early on and just sits there. No error message, just sits there forever until I kill the process. I can't even cancel it properly.
I have very slow internet. I don't know if that has anything to do with it, but I've been downloading all the CC apps directly from the internet, but since I'm paying nearly $60 a month, I'd really like to have the CC desktop app. I'm sick of downloading each update manually off of websites.
I have read every thread, empty or packed full of replies, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think that paying $60 a month should require me to fiddle with a bunch of files and cleaners, etc. I can't believe this problem has not been solved yet.
Could it have something to do with my computer? Or is my internet provider blocking something from Adobe? I have no idea and I'm honestly so frustrated. I come home from work everyday and spend the rest of the night trying to fix this issue, and I'm sick of it. I won't call in again, since it was a disaster last time. I was on the line for over 4 hours, and they still didn't properly solve the problem.
I am 100% desperate and tired of this.

Nothing? Is there no solution to my problem? Do I have no other option other than to cancel my subscription? Pirating Adobe's software would cause me a lot less hassle than this, and that's not the way it should be.

Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

CC apps only have try button in Creative Cloud desktop app

I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
I'm using OS10.8.4

Jodi I am showing 4 successful activation requests from yesterday. If you are continuing to experience difficulties then I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Creative Cloud desktop app won't login

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