Creative Cloud desktop application shows a blank screen - no panels

No panels show and I'm unable to download any apps. Have been trying to resolve this via tech support for 6 hours but to no avail. Sounds like this issue has happened to others, but the only fix offered (to change user account settings) didn't resolve it. Any ideas?

Hi,
try to quit the cc app and try to delete the opm.db.
the location of opm.db would be.
open the run command: %appdata%/local/adobe/oobe.
Thank You
Arjun

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Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

My creative cloud desktop application is blank. What did I do wrong?

my creative cloud desktop application is showing blank. how do i fix it?

Quit Creative Cloud desktop application :
Windows :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm file.
Mac :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm file.
Once you had deleted opm.db file , launch Creative Cloud desktop application and check.

The Apps Application of my of my Creative Cloud Desktop only shows "Download Error"

The Apps Application of my of my Creative Cloud Desktop only shows "Download Error" and asks to either reload application (which does not work) or to contact customer support. As result I am unable to update any of my Apps even if I try and update through the website. Does anyone know how to fix this problem? I am working on a Mac with OS X 10.9.3.

Some 10.9.3 links
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

My Creative Cloud Desktop application is blank?

My Creative Cloud Desktop application is blank? Several times I have uninstalled and installed again, but still blank, completely white. Someone who has tip? I dare not uninstall any program if it would not work to install them again, because I use them every day. I have CC subscriptions.

Thanks, I just fixed the problem with the support of the chat.
I uninstalled the CC app,
deleted the Adobe Application manager folder,
deleted the AAMUpdater and OOBE folder in the hidden ~/library > Application support > Adobe folder,
deleted the Adobe Application Manager and OOBE folders in /library > Application support > Adobe folder,
downloaded and reinstalled CC app.
Thanks

Creative cloud desktop app show APPD download error

Creative Cloud desktop app show APPS 'download error' - gives the option to reload applications or contact customer service
Reload doesn't work
I tried uninstalling and reinstalling the app - same error
Trouble began after I attempted to download a Bridge update which wouldn't complete

Spent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
Like you, it has always worked until today.
The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
It's a PITA, but I am used to it because my desktop CC installer has been broken since last year, so I now have two computers with broken CC installers.
OS X Mavericks: Enable and disable the root user
good luck

Creative Cloud desktop application does not load properly under Windows 8.1

I'm having a very strange problem with the CC tool too.
When I open it I just see an empty box with a smaller dialog inside it showing the icon. It won't close and I can't interact with any of the windows. The only way to get rid of it is to kill it via task manager. I've tried the "rename opm.db file" hack and this makes the CC app ask for my Adobe credentials as though its going to work, but then ends up showing the same thing. I've attached a screengrab of what's happening. Windows 8.1 FWIW.

Branching this to a new discussion.
NPotter.UK please make sure you are using version 1.2.1.260 or later of the Creative Cloud desktop application. You can find more details at Creative Cloud desktop missing text | Windows 8.1 - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html.

Creative Cloud Desktop not showing updates available.

Several students in my design class are running into problems where their Creative Cloud Desktop is not showing that there are updates to their applications. I was discussing some new features released for CC 2014 last week at Adobe Max, and would require them to be running the 2014.2.x.x (or .1) versions of several applications. I verified that each student, for example, is still running Photoshop 2014.0.x. and I have .2.0.
On one students machine I had them uninstall and reinstall the Creative Cloud Desktop application – the new installer was downloaded from Adobe, so it should be the latest update.
Lastly, I had them remove the .db file from the OOBE folder in their Users director, to see if it would force a refresh – no effect.
I can't verify that this is consistent across all machines, but I think nearly all of them had started by installing the trial of CC2014 - and then subscribed (on my recommendation) in order to have the appropriate software for the course. I'd hate for them to all have to uninstall and reinstall from scratch...
Thoughts?
Stephen

Hi,
Try this :
_Close CC desktop .
_ delete "AAMUpdaterInventory " et "AAMUpdater" (if present ) in :
MAC :
/Users/[User Name]/Library/Applicaiton Support /Adobe
MAC HD//Bibliotheque/Application Support /Adobe
WIn :
C:\Users\[user name]\AppData\Local\Adobe
C:\Program Files (x86)\Common Files\Adobe
Launch CC desktop .
Try also to search for updates from applications help menu.
Good luck .

Does not complete processing of "Home" of the Creative Cloud desktop application

Someone know the way to fix the following issue?
After installed some Creative Cloud Software, I had uninstalled Adobe application manager manually and installed Creative Cloud desktop application manually. because automatic upgrade of creative cloud desktop application from adobe application manager does not work.
The creative cloud desktop application setup had been completed successfully. but, seems that it does not complete processing of displaying the history if I chose "Home". The progress Icon will stay in continuity. And any contents does not show on it.
Regards,

I'm posting this in a few threads to try to catch everyone having the problem.
The good news is that I found a way to fix this.
The bad news is that it involves uninstalling everything. (Note that reinstalling over the old installs won't cover it, I'd tried that one once too. You'll have to fully uninstall each program before redownloading/reinstalling.)
I spent many hours with tech support yesterday running through options unsuccessfully, and can very thoroughly assure you that uninstalling the desktop app, renaming any number of folders, and new user accounts all will not help you. From doing a lot of research on various similar problems, it appears that it's possible for this to spontaneously resolve within a couple of hours. If it doesn't, though, you're stuck with fixing it yourself.
The best theory I found was that it's caused by updating or installing a program without doing it through CC. If you've downloaded an installer and run that or clicked "Check for updates" in the help menu inside one of the other apps, this is you. Other people have noted that if you know which app you did this with, you can uninstall that one to fix it. If you have no idea, the simplest path is to just uninstall everything. You can try doing things one at a time, but you'll need to reboot every time the uninstaller tell you to do so and then see if it's fixed. (Personally, I got sick of that by the second time through.) I do remember clicking "Check for updates" right around the time this started for me, but I don't know which program it was in, just that I knew it would trigger the updates I knew existed but CC wasn't acknowledging.
I will also note that once I had everything uninstalled, I ran the Cleaner Tool and did a "Clean All". If you're going to or need to do that, make sure you've backed up all of your preferences, customizations, plugins, and so forth as needed.

Unable to download Creative Cloud desktop application

Shows error: 207

SusanLasVegas please utilize the steps listed at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

Hi team, please help me how to deploy creative cloud desktop application through SCCM for an enterprise

Hi team, please help me how to deploy creative cloud desktop application through SCCM for an enterprise

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

Creative cloud desktop application does not dowload! Err code 205

I am about to go insane!
Everything was working fine for about 5-6 months now. Today Creative Cloud gave me an update reminder. Tried installing it gave me an error.
Uninstalled the adobe app manager and the creative cloud desktop app , downloaded everything again. When the the creative cloud desktop application is in process of the installation it gives me an error.
I tried a lot of the solutions said in the threads none worked for me.
Now none of the Applications downloaded work!!
I am running it on Macbook Air OS X 10.9.5
I instantly need to fix this issue any help?
Begüm

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Installation Error (7) Adobe Edge Animate - Creative Cloud Desktop Application

I would greatly appreciate help with this, I have scoured the adobe forumns and google and am unable to find a solution. I am trying to download Adobe Edge Animate from the creative cloud desktop application (PC) and it gives me this error
!Installation Failed - Learn More
When I click on learn more it says
Installation failed
Errors encountered during installation.(7)
More information
However the more information button does not do anything when clicked. I have had no problems installing my other application, updates and trials with the creative cloud desktop app.
I have ignored this issue for weeks but I have reached the point in a work project where I need to use the program. The Desktop application is up-to-date and I even tried disabling my firewall/antivirus but it made no difference.
Few other details:
I ran the adobe cleaner for CS6 programs before installing the creative cloud.
The program fails at 51% Installation.
Please please please help. Thank you for any information you have and any time you can dedicate to this issue I am having.

Thank you Jeff, I followed your directions and may have found the issue yet I do now know how to resolve it.
Some Background:
When I first installed the Creative Cloud Desktop Application a couple weeks ago I had my main hard drive partitioned into C: and D:.
Because of limited space of my C drive I changed the application install directory (in the Desktop App preferences) to D:. Despite this it was still installing all the programs to the C:/default path.
I had posted concerns about this on the forumn after trying restarting and reinstalling yet nothing worked. Despite it listing D: as the install directory it would not install there.
So finally I just decided to unpartition the drive back to only C: Prior to the unpartition I was transfering the conents of D to a seperate hard drive and I changed the preferences back to C: in the Desktop app.
As I was waiting for the files to transfer I decided to start a trial install (as the transfer was taking a while.) Pushing me over the line of frustration into amusment it then proceeded to install to my D: drive. At this point it was just doing the opposite of what I wanted. Regardless I continued with the unpartition and all the applications I have downloaded installed fine since then to my new larger C drive.
When I looked into the error log for the Edge Animate I noticed this
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | - 0 fatal error(s), 1 error(s)
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | Win OS version: 6.1.0.0 64 bit Type: 1
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | Please search the above error string(s) to find when the error occurred.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | These errors resulted in installer Exit Code mentioned below.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | -------------------------------------------------------------------------------------
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:505 | [INFO] | | OOBE | DE | | | | 4300 | Exit Code: 7 - Unable to complete Silent workflow.
08/09/13 15:21:39:505 | [INFO] | | OOBE | DE | | | | 4300 | Please see specific errors for troubleshooting. For example, ERROR: DW041 ...
This issue just wont leave me alone.
As I mentioned before the install directory has been set back to C since before the unpartition and all the other programs have installed fine. Are there somewhere that secret preferences are stored? This is all the more unbelievable as I prior to reading your instructions I uninstalled the creative cloud desktop app, ran the adobe cleaner for any pre-CC applications as well as a registry cleaner and reinstalled the Desktop App and tried again.
Thank you very much for directing me to the reason for the error, can you help me figure out why the CC Desktop App is doing this?

"You've been signed out" error every time I try to sign into Creative Cloud desktop application.

I keeping getting a "You've been signed out" message everytime I try to log into the Creative Cloud desktop application.
I have tried the following to no avail:
Uninstalling and reinstalling the Creative Cloud app.
Renaming the OOBE folder to OOBE-old.
Deleting everything in the SLCache.
All of the above were suggested either on these forums or by support. None have worked.
I am on a team membership.
I am currently using Adobe Creative Suite CS5.5.
I am on a Mac running Mavericks (OSX 10.9).
Nothing seems to be working and I have been passed from department to department on the support chat window thing.
Someone, for the love of God, please help.

CM_Martketing and MikeBanks are correct, but I think what is confusing some people is that they are mistaking their Mac HD for the user name. I kind of had to mash up 2 posts to get it right:
1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
2: Open Finder and navigate Macintosh HD/Users/[your user name]/Library (the library folder might be grayed out, just right click and select open)
3: Now navigate to Application Support/Adobe/OOBE/.. folder.
4: Delete opm file under OOBE.
5: Rename OOBE to OOBEold.
6: Check if you have AAMupdater in the adobe folder.
7: Please rename it to AAMupdaterold.
8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
9: Then launch it, sign-in and click on Apps tab.
It worked perfectly! Thanks everyone, I've been trying to figure this out for a month!

Creative Cloud desktop application won't install

The download box flickers for a few seconds and then nothing happens... Can't download any programs as a result. Anyone have ideas?

Researchintern1 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.

Creative Cloud desktop application shows a blank screen - no panels

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