Creative Cloud Desktop deletes your files when you re-install - why?

Just re-installed Creative Cloud Desktop to try to fix a syncing issue and it deleted all my personal files stored in my local creative cloud folder. As many of these files had not synced, I have now lost them.
Adobe support not sympathetic.
This is so annoying. Uninstalling a piece of software should never delete user files.
Really hacked off.

ddinsdale2000,
I'm sorry to hear that your experience has not been good.
Could you confirm that your files are not present in either of these locations:
1. In your user's home directory (either /Users/<yourusername>/Creative Cloud Files/ on Mac, or C:\Users\<yourusername>\Creative Cloud Files\ on Windows)?
2. In your Trash or Recycle Bin?
The Creative Cloud desktop application should not delete any files on uninstalling/reinstalling. Also, Creative Cloud file sync does not outright delete files, they are just moved to the Trash/Recycle Bin.
We can look into what happened here if you send us your logs. Please zip up the entire contents of this folder, and email it to me at [email protected]:
Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync
Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync
Library (on Mac) and AppData (on Windows) are hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Kind regards,
Ben

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