Creative Cloud Desktop fails to download certain applications.
So basically what happens is I am able to click the button, and the progress bar appears, but it doesn't progress past 0%, and no 'X' button appears next to it. If I quit during this period, Creative Cloud Desktop doesn't load up again, and I'm forced to restart.
So far this has happened only with certain applications. Premiere Pro (which I managed to install after a lot of tries) and just now SpeedGrade. Please help!
Nevermind. I set the program rules on my firewall from Auto to Allow and that worked.
Similar Messages
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Creative Cloud Desktop- Failing to Download
I am new to Creative Cloud, when I tried to download Creative Cloud to my pc it failed everytime.
Please help!
RoseTry running the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), then try installing again.
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I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
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The Apps Application of my of my Creative Cloud Desktop only shows "Download Error"
The Apps Application of my of my Creative Cloud Desktop only shows "Download Error" and asks to either reload application (which does not work) or to contact customer support. As result I am unable to update any of my Apps even if I try and update through the website. Does anyone know how to fix this problem? I am working on a Mac with OS X 10.9.3.
Some 10.9.3 links
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
I have Creative Suite 6 Design and Web Premium. The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom. When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. . System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
The error block is Adobe Installer (at top)
Message body We've encountered the following issues:
Creative Cloud desktop failed to install
Appreciate any assistance.Hi BillC29,
Welcome to the Community,
Try the following steps and let us know if it helps:
Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done rename OOBE Folder from these locations to OOBE.old
Windows: C:\Program Files (x86)\Common Files\Adobe
C:\Users\(UserName)\AppData\Local\Adobe
Restart Windows
Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
Launch Creative Cloud.
-Ankit -
Creative Cloud desktop failed to update.(Error code: 1)
Hello, I'm running a MacBook Pro Retina with Yosemite 10.10.2. I tried to update Creative Cloud Desktop manager and then tried to cancel it (it was killing my bandwidth while I was trying to work). It disappeared from the bar at the top of the OSx screen.
I couldn't get it back. I restarted my machine. When I clicked on Creative Cloud this time, I was prompted to update, but almost immediately got an error. There are other mentions of Error Code 1 on the forum, but they appear to be first time installations, not updates. Suggestions welcome! Thanks
Creative Cloud desktop failed to update.(Error code: 1)
Update:
Still no success. I tried the instructions here: Error "Failed to Install" Creative Cloud Desktop application which says to uninstall Creative Cloud. I got an error: "Unable to uninstall Creative Cloud Desktop. Quit Creative Cloud desktop and try again." But CC desktop is not running. I had a look in activity monitor and didn't see anything.Okay - I think I resolved this by closing some stalled processes in Activity Monitor, then restarting Creative Cloud desktop, then updating in the normal way.
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Creative Cloud Desktop fails to install
I've been trying to install the Creative Cloud Desktop in Windows 7, but I keep getting the failure message. I've tried the instructions here: http://www.ana-todor.ro/simple-fix-for-creative-cloud-desktop-failed-to-install-error/15/0 8/2013/, but it's still not working.
Anybody have any ideas?Hi DCWilson451,
Could you please follow these steps and let us know if it helps you.
Please download and run Creative Cloud Cleaner Tool
http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done please rename OOBE Folder from these locations
Windows :
C:\Program Files (x86)\Common Files\Adobe
C:\Users\(UserName)\AppData\Local\Adobe
After this please reboot your machine and download Creative Cloud desktop again from the following location
Go to creative.adobe.com -> Download Center -> Download Creative Cloud -
I got this message when I tried to update CC on my PC. Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
Anyone know how to helpKbw1223 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve the current error.
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I'M GETTING Creative Cloud desktop failed to update.(Error code: 50)
Creative cloud is not auto updating. I get Creative Cloud desktop failed to update.(Error code: 50)
rickh143
Are you on Windows computer, if yes.
End All Adobe background processes from task manager and then try to update , processes like Acrotray
You may also refer
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html -
please help
Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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What can I do so that the programs are downloaded I have two whole days and didn't download any program only have the image of creative colad installer and a cloud in the bar top that when I put the cursor on it the cursor changes to a circle of colors and only up to there, what can I do to download the programs help please
Oliver Alvarado do you receive any specific error message when installing the Creative Cloud Desktop application? Have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
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Creative Cloud Desktop App Shows Download Error
I installed the Adobe Creative Cloud desktop app. When I click Install Adobe Apps I get an error message that says, "Download Error. Press Retry to try again or contact customer support." Pressing the Reload Applications button just repeats the same error. I disabled my antivirus, Windows firewall, bypassed my Cisco firewall and nothing changes. No error code number is given.
I'm running Windows 7 Pro, SP1, 32bit, 4Gb memory.
Any ideas?Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
Creative cloud desktop failed to install on Mac OS
Hello,
I have an extra seat who needs to use Creative Cloud for his job. He cannot install the Creative Cloud application and when trying to do so afresh, he constantly gets the error "Unable to install Creative Cloud Please close all active Adobe applications and retry your installation" message via the dmg image installer file. There are no other or active Adobe application on his iMac and no Adobe application running anywhere on the machine.
iMac OS X 10.8.5, 2.9GHz.
The problem reoccurs even after navigating to the Applications/Utilities folder and putting the folders Adobe Application Manager folder and Creative Cloud to the Trash and emptying it. Then navigating to the Library/Application Support/Adobe/OOBE folder and renaming it to OOBE.old, then again downloading Creative Cloud desktop from the URL https://creative.adobe.com/products/creative-cloud and trying again to install it.
Despite all of this, the same "Unable to install Creative Cloud Please close all active Adobe applications and retry your installation" message prompt comes up and the installation of the Creative Cloud application is abandoned.
This is a very frustrating experience. What is the workaround to get this appliaction installed so he can get on with his work as soon as possible?
PaulOpted to fully restore the iMac and upgrade it to OS X 10.9 from what was an 10.8.5 installation. Adobe CC desktop now fully working as expected and relevent application downloads successful.
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I can't seem to contact customer support. I'm sent in circles on the web site.
What do I need to do to update creative cloud?@Hi There,
Kindly refer: Error "Failed to Install" Creative Cloud Desktop application
Thanks,
Atul Saini -
Re: creative cloud desktop failed to install
I'm having the same problem on my mac.
Branching to a separate discussion.
Streeper please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your installation error.
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