Creative Cloud Desktop Help

why wont my creative cloud desktop load up properly, it opens via the desktop and shows a loading sign but goes no further.

Hi Annamarie,
You can follow the article: App doesn't open | Progress wheel spins continually which might help you to get this issue fixed.
Let us know if you still face any issues with it.
Thanks,
Ratandeep Arora

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Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

Hello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

Problemi con creative cloud desktop help!!!

ragazzi ho installato creative desktop con un indirizzo vecchio e adesso mi chiede la mail di verifica ma io non posso verificarla perche non ricordo piu la pass della mail quindi mi sono fatto un id nuovo e mi sono scaricato nuovamente creative desktop ma mi esce sempre e solo la schermata di conferma .. e non mi fa inserire il nuovo id.. come posso fare??

https://translate.google.com/
guys i installed creative desktop with an address old and now he asks me the verification email but I can not test it because I do not remember the pass in the mail so I made a new id and I re-downloaded creative desktop but I only ever comes out the confirmation screen .. and I do not enter the new id .. how can I do ??
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-wrong email https://forums.adobe.com/thread/1446019

Hi team, please help me how to deploy creative cloud desktop application through SCCM for an enterprise

Hi team, please help me how to deploy creative cloud desktop application through SCCM for an enterprise

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

Received message to reinstall Creative Cloud desktop. Tried 3 times; won't install. Help.

When I restarted my MacBook Pro, a Creative Cloud pop-up displayed on my screen that says " Adobe Creative Cloud is needed to resolve this issue. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from <link>."
I've download it three times now. Each time after I click install, the progress loads half way and then displays the same message above each time.
I've rebooted my laptop as well; to no avail. Please help. thanks.

Moving this discussion to the Creative Cloud Download & Install forum.
Trentt20299031 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?

Creative Cloud Desktop App Manager still does not work - HELP?

Using Windows 7, have Adobe subscription, cannot get the CC desktop Application Manager to work under any circumstances! This is driving me crazy, paying for the subscription, cannot update any programs, because I cannot access anything. I urgently need to finish a job where I have previously used a font I have in my typekit - but of course I cannot access the typekit so cannot get the font - this is urgent.
Can someone please help - I have uninstalled all reference to Creative Cloud Desktop App, restarted computer, re-installed. Nothing, uninstalled everything - changed OOBE folders in both locations to _old, restarted, reinstalled, nothing. Uninstalled again, ran the CC Cleaner Tool, option 3, option1, renamed the OOBE folders, restared Windows, ran exe file again. Failes repeatedly. Comes up with a blank white space, blue wheel spins a few times then stops, and stays like that. If you click in the white space, then it just goes black!!!
Where to now!

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Hello , I'm having failed the Creative Cloud Desktop installation ( error code 1 ) . can you help me?

Hello , I'm having failed the Creative Cloud Desktop installation ( error code 1 ) . can you help me?

Error: "Failed to install" | Creative Cloud Desktop

Please Help- Forum Solutions Don't Solve Blank Creative Cloud Desktop App Problem!

I'm using Windows 7 and simply want to download a trial version of InDesign. I downloaded the Creative Cloud desktop app and it's blank. Thinking I still need to do more on the Adobe Creative Cloud web site I went and clicked on the download under the InDesign icon there. It says it's downloading but there's nothing shown on my screen to indicate that's the case- and sure enough nothing is actually being downloaded.
I have tried several times the solution mentioned in other posts, restarted my computer but nothing makes the Creative Cloud app appear anything but blank.
Can anyone tell me what's going on and what I need to do to download a trial of InDesign?
Thanks.

Thanks very much for the link.
I systematically implemented each of the recommended fixes:
- Verified I'm connected to the Internet (obviously)
- Verified I can access secure sites
- Checked "hosts" file, verified I have access to activation servers for CS6 or later (but not for not CS5.5), but in attempting to reset the hosts file, did not find any references to "activate.adobe.com. Here's what I saw:
- Verified that the GlobalSign Root CA certificate is enabled ("enabled only for the following purposes") and did not change any of the checked boxes in the list.
After taking all these steps, the situation remains the same- blank Creative Cloud App.
Any further suggestions?
Thanks again for the assistance!

Need help with Creative Cloud Desktop.

Creative cloud desktop works, but it does not respond to anything (downloading apps, updating, etc.), except for the control menu. Already tried uninstalling, reinstalling, and Adobe cleaner.

Thelinari have you renamed the OOBE folder and tried applying the update again? You can find more details at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Creative Cloud Desktop issue: "you've been signed out" when trying to sign in

Hi,
Following the resolution guide for this issue on the adobe site, I have deleted the opm.db file from the oobe folder. But the issue still remains.
Steps carried out
Quit the app
Deleted opm.db file
launched the app
signed in
same error
I have also done a restart after deleting the file.
I also reinstalled the application.
Is this issue due to the maintenance? My Colleague has the same issue.
Thanks in advance for your help.

Hi All,
Issue:
When you launch the Creative Cloud desktop app, a "You've been signed out" message appears.
Troubleshoot points of note.
Mac Mavericks OS
This is happening on two Macs – regardless of user credentials used
This works using the user’s credentials from a PC using the windows Creative Cloud Desktop App
Creative Cloud Desktop successful downloaded one app on the 16/06/2014 to the Mac
Adobe’s Resolution
https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Also tried renaming another folder – AAMupdater in the Adobe folder, as suggested on an Adobe Forum
Deleted OOBE folder in a second location (location that differs from that in the guide above)
Also used the Creative Cloud Cleaner to tidy up installation files
This issue is still on going and I have submitted a log to Adobe Tech for analysis on User: Daniel above.
If anyone has a solution please let me know.

Creative Cloud Desktop App refuses log-in for Windows 8

I've been getting this "unknown server error" for 4 days on my windows 8 creative cloud desktop app. I cannot install other CC aps until you resolve this.
-- This has been a problem ever since creative cloud FORCED me to "upgrade" the creative cloud desktop app last weekend.
The Desktop CC app worked fine before the forced upgrade.
The error looks like this on my screen...
http://s24.postimg.org/rta8cf9dh/retry.png
To solve the problem, you must explain how do I get the upgrade creative cloud app to read my correct log in info?
I'm using windows 8, AND I've already tried the following...
1. re-installing creative cloud from the creative cloud website (did it 4 times now)
2. changing the folder "OOBE" to "OOBE_old" (did not work)
3. I also tried installing this exe: PC: http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager7.0_all.exe , which did not work

Hi Terranovascreen,
Which OOBE folder have you renamed ? There are 2 which exist.
Please follow the suggestion in the link below which might help :-
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
--Manish

Adobe Creative Cloud Desktop Panel Issues

First, let me say that I've been an Adobe user for more than 18 years.
A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN. I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue."
I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel. I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either! I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in. I have "changed the password" multiple times now.
Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
Can/should I uninstall and reinstall the apps management panel? Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead? CAN I do this?
Two weeks now and still not resolved.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applica

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.

I received no error message. The application was just trying to find applications unsuccessfully.
I am using MAC OS 10.10.1
I tried to uninstall the application but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
Otherwise I would have to reinstall everything and this would be a pain.
Thanks for your help.

Creative Cloud Desktop Help

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