Creative Cloud Desktop Installation Error

While I mostly work off-line due to the nature of the material I work with, and needed to convert a PDF (produced by InDesign) back into InDesign format. Late last night I purchased the PDF2ID add-on, unaware that I also needed the CC Desktop in order to install it. This morning, I tried to install the Creative Cloud Desktop but the installation fails with an error code 1. Is there any way to install the PDF2ID app locally without using CC?  If not, is there any way I can get a refund?
Thanks,
Dave

Securemail are you a Creative Cloud Member?
For your current error I would recommend completing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
If you would like direct assistance with the process, and you are a Creative Cloud Member, then please contact our support team at http://adobe.ly/19llvMN.

Similar Messages

  • Hello , I'm having failed the Creative Cloud Desktop installation ( error code 1 ) . can you help me?

    Hello , I'm having failed the Creative Cloud Desktop installation ( error code 1 ) . can you help me?

    Error: "Failed to install" | Creative Cloud Desktop

  • Creative Cloud Desktop update error A12E1 - getting really tired of this...

    So I've bought CS6 a while ago and up until there was the Application Manager used for updates everything was fine.
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    Every time  there is an update for one of my Adobe Products there is also an update for Creative Cloud Desktop. And it seems to be impossible to install it.
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    If I try to update, it's initialised, downloaded and then it throws Error-Code A12E1.
    If I try to install a freshly downloaded Setup-File of CC Desktop it's the same, just with Error-Code 50.
    So here is what I've tried already:
    Updating with disabled Security Suite
    Try again in SafeBoot
    Uninstall CC Desktop an reinstall a fresh Download
    Installing freshly downloaded files with disabled Security Suite
    Try this again in SafeBoot
    Download the CC Cleaner tools to get rid of the old Installation before I can install it again, which then does the trick.
    As I said EVERY TIME.
    What is supposed to be a 5 Minute update in background gets to be an hour of rebooting, uninstalling, cleaning an reinstalling.
    I'm running a 64Bit Windows 8.1 Pro.
    If anyone knows how to fix this, please give me a hint. I'm all out of Ideas.
    *EDIT*
    I've postet this after I got the initial Error-Message, thinking that using the Cleaner Tool would help this time again. But there I was wrong! Very Wrong!
    I'm seriously disappointed when I think about how much money I've spend on this Software...
    After Using the Cleaner Tool (which completed without errors) I couldn't install CC Desktop again, because it was just throwing Error-Code 50 again and again.
    All attempts to fix this were unsuccessful. Errorlogs were NOT created. The last Error-Log I could find was from the last update back in march.
    After a while of google search I found an old post from November from someone with similar problems.
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    Uninstalling CC Desktop
    running the cleaner tool
    reboot
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    I'm seriously interested in what kind of update this is, that it is resolved by setting the compatibility to Windows XP SP3...
    Especialliy, since Creative Cloud was promised to make my whole workflow "joined" and therefore easier.

    Hi nilstissen,
    Please try the steps suggested in the given link below for the update issues:-
    http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
    Let us know if further assistance requires.
    Sarika

  • Creative Cloud Desktop Installer - Why does it Hate Adobe Software?

    It takes some real incompetence to write an installer that can't install if you already have that company's software.
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    I now have had the CC desktop uninstalled and the installer again is gives me the fail message with no useful info it did at first install.
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    What IDIOT writes an installer that fails if the person actually has other software from that company installed.
    What IDIOT fails to test a machine with lots of your own software installed to see if it breaks your installer
    What IDIOT releases software that demands users uninstall your products every time it needs an update.
    This is an Adobe failure but the entire Product Team for the CC Desktop manager application.  Time to clean house and bring in the A team to fix this.
    Know this.. The Third time I am put in a position to Uninstall, Clean and Reinstall CC.. IT will be Uninstall, Clean Reinstall CS6 and Cancel my CC account and block CC payments to Adobe from my Amex.
    This is not new.. I can read for months and months people having this problem.   Find the problem Adobe software has with Adobe software and FIX IT.
    This is why the Government should have blocked the Macromedia sale.  If Adobe had one decent competitor.. this is the kind of thing that would cause people to change.
    Lack of competition clearly has made Adobe not care about fixing installer bugs that should he SHOW STOPPER ! CANCEL VACATIONS AND FIX.  because hey where else will they go?.
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    got it installed.
    Didn't have to uninstall all the software this time..
    And I got a clue to where Adobe may be having problems.  I think they have an old library that has broken code for accessing profiles in Windows.
    Ran the cleaner for CS6 & Creative cloud.
    it then lists all the CS6 and CC Apps including CC Desktop.. I chose that but got a :
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    GREAT.. even the cleaner is broke!!!
    but unlike other tools tells me where the LOG file is... EXCEPT.
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    The error lists c:\Users\Tim~1~DOM\.. rest of path.
    Well \Tim~1~DOM is a left over folder from a previous profile... that is actually nearly empty.  Yet Adobe's error used it not the correct profile in the Error.
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    after the Cleaner was run for only CC Desktop.. I was then able to download and install the current version from Adobe.
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  • Creative Cloud desktop application Error 1

    When trying to download the Creative Cloud desktop, it won't work and says Error 1

    1) Uninstall Creative Cloud
    2) Go to Free Creative Cloud | Download Adobe Creative Cloud free trial and install again.
    3) Restart your computer after the installation and the problem will be fixed.
    I was on a phone couple minute ago with a tech support from Adobe and by doing those steps the problem was fixed.

  • Creative Cloud Desktop installation problems.

    Hi, I'm having problem with the installation of Creative Cloud Desktop and then I cant download the new CC software...during the installation phase a generic error message come up. Just one time I received thi error code: A12E6. Probably the problem is that I've a Creative Cloud subscription for software in english language, but my Mac OS (version number 10.8.4) is in italian...There is a way to solve this problem? Please help me!
    Many thsnks in advantage.

    I manage the network for myself
    Talking with yours collegues in chat, we have circumscribed the problem to the language...but they were not able to give me a solution...I've bought the licence for the English version of the Adobe Creative Cloud but the Operating System language is Italian...I've read the Thread above but I cant switch the language inside the Creative Cloud Desktop because I'm not able to install it and then to open it and I'm fine with the English...this seems to be a bug of the software
    Please let me know how can I solve the problem. Many thanks.

  • Creative Cloud Desktop Download Error.

    I cannot install any applications because all I get is this screen:
    I've been through all the suggested troublshooting and nothing works.

    If the document that Mylenium has suggested doesn't work, I suggest you try the following steps and let us know of the result.
    1) Remove Creative Cloud Desktop Application from your machine by going to control panel.
    ( Only do the following steps if you have absolutely no other Adobe applications installed on the machine).
    2) Navigate to C:\Program Files (x86)\Common Files\Adobe and rename the folder to Adobe_old
    3) Navigate to C:\Program Files \Common Files\Adobe and rename it to Adobe _old
    4) Navigate to C:\Users\USERNAME\AppData\Local\Adobe and rename this to Adobe_old.
    Post trying the above, please Download Creative CLoud Desktop Application from this link : Download Adobe Creative Cloud apps | Free Adobe CC trial and try the installation again.
    Oh and yes, do not forget to turn off the Antivirus post installation to make sure your Antivirus is not blocking the application to connect to us.

  • I'm having trouble updating the Creative Cloud desktop app (Error code: 62)

    I'm having trouble updating the desktop app. The application updater says its error code 62.
    Running on Mac OS X 10.9.5.

    Hi yongteck,
    Please refer to the help document and thread below where the issue has been resolved:
    1. Error "Failed to Install" Creative Cloud Desktop application
    2. Why do i keep on getting error 62?
    Regards,
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  • Creative Cloud Desktop Update error 206

    I'm trying to update my Creative Cloud Desktop, but the following error code keeps popping up - Please connect to internet, then try again.(Error code: 206). Obviously I am connected to the internet, so I'm not sure what I'm doing wrong?

    Cb-M for information on how to resolve Error 206 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • Creative cloud desktop installation

    i downloaded creative cloud to get dreamweaver cc and when i install it it works prfectly untill the verry last bit it literally just stops and it doesnt say not responding or anything pls help

    I manage the network for myself
    Talking with yours collegues in chat, we have circumscribed the problem to the language...but they were not able to give me a solution...I've bought the licence for the English version of the Adobe Creative Cloud but the Operating System language is Italian...I've read the Thread above but I cant switch the language inside the Creative Cloud Desktop because I'm not able to install it and then to open it and I'm fine with the English...this seems to be a bug of the software
    Please let me know how can I solve the problem. Many thanks.

  • Creative Cloud desktop installation fails (OS X)

    Hi,
    I'm running OS X Yosemite 10.10.2 French.
    I subscribed to Creative Clouds for photographers and downloaded the CreativeCloudInstaller.dmg.
    When I run the installer, it downloads things for a little while and as soon as I see the "Installing Creative Cloud" message the application crashes (it closes and nothing happen).
    The progress bar stops at around 50% of the process.
    I tried many things :
    - reboot
    - disable antivirus (Avast)
    - close every running application
    - repair OSX permissions
    - clean the Mac (running OnyX)
    - run the Adobe Creative Cloud Cleaner Tool
    - add Admin and user read/write permissions to both Library folders
    Nothing works and the installer still crashes at the same point.
    I've looked at the -/Library/Logs/AdobeDownload/LBS.log file and I see some file access errors:
    04/23/15 09:17:19:600 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 700136 | ****************Starting LBS workflow*******************
    04/23/15 09:17:19:606 | [INFO] |  | Download | LBS | ProductInfo |  |  | 700136 | Product locale not specified in the product information file
    04/23/15 09:17:19:606 | [INFO] |  | Download | LBS | ProductInfo |  |  | 700136 | Product name not specified in the product information file
    04/23/15 09:17:19:606 | [INFO] |  | Download | LBS | LBSUtils |  |  | 700136 | Launching LBS in elevated mode
    04/23/15 09:17:24:859 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 700691 | ****************Starting LBS workflow*******************
    04/23/15 09:17:24:867 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700691 | LBS launched in LEGACY mode
    04/23/15 09:17:25:025 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700705 | System OS Version - major = 10, minor = 10, bugFix = 2
    04/23/15 09:17:25:025 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | ACCC System requirements check passed
    04/23/15 09:17:25:055 | [INFO] |  | Download | LBS | ProductInfo |  |  | 700705 | Product locale not specified in the product information file
    04/23/15 09:17:25:055 | [INFO] |  | Download | LBS | ProductInfo |  |  | 700705 | Product name not specified in the product information file
    04/23/15 09:17:25:055 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Bootstrap LBS is successful
    04/23/15 09:17:25:074 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Bootstrapper Lock acquired
    04/23/15 09:17:25:095 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | LBS Lock acquired
    04/23/15 09:17:25:116 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Deployment lock check passed
    04/23/15 09:17:25:137 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.10.2&platform=osx10
    04/23/15 09:17:26:884 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Successfully downloaded application xml at path /tmp/788B11B1-0E48-4960-B548-1DC4B49C808A/applications.xml
    04/23/15 09:17:26:944 | [ERROR] |  | ACC | LBS | WorkflowManager |  | FileUtils | 700705 | Error Failed open the dylib /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib while getting its version
    04/23/15 09:17:26:944 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Failed to get the PIM version from location: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
    04/23/15 09:17:31:674 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | PDM completed with error in downloading PIM with error 0
    04/23/15 09:17:31:777 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Successfully downloaded pim at path /tmp/788B11B1-0E48-4960-B548-1DC4B49C808A/CCLBS/PDIM/AdobePIM.dylib
    04/23/15 09:17:31:866 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | pim validation successful
    04/23/15 09:17:31:904 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | PIM loading is successful
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    04/23/15 09:17:32:222 | [INFO] |  | Download | LBS | ETS |  |  | 701482 | Event Guid generated is: '6a348eeb-566f-4a95-a637-f12ffdae1303'
    04/23/15 09:17:32:223 | [INFO] |  | Download | LBS | ETS |  |  | 700774 | Event with guid '6a348eeb-566f-4a95-a637-f12ffdae1303' is being sent
    04/23/15 09:21:41:580 | [INFO] |  | Download | LBS | ETS |  |  | 701482 | Event Guid generated is: '01154b12-5dcf-420b-b968-2f37f6302a36'
    04/23/15 09:21:41:580 | [INFO] |  | Download | LBS | ETS |  |  | 700774 | Event with guid '01154b12-5dcf-420b-b968-2f37f6302a36' is being sent
    04/23/15 09:21:41:761 | [INFO] |  | Download | LBS | ETS |  |  | 701482 | Event Guid generated is: '18728c66-a60a-4713-a06c-fed6f6b0d1c0'
    04/23/15 09:21:42:269 | [INFO] |  | Download | LBS | ETS |  |  | 700774 | Event with guid '18728c66-a60a-4713-a06c-fed6f6b0d1c0' is being sent
    04/23/15 09:21:42:686 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1598578632
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [ERROR] |  | Download | LBS | LBSUtils |  |  | 700136 | Failed to launch ACC
    04/23/15 09:21:42:687 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 700136 | ****************Closing LBS workflow*******************
    According to the log it seems it can't open the /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib file.
    Thing is, after the installer crashes there is no "Core" folder into my /Library/Application Support/Adobe/Adobe Desktop Common/ path, only the file "pim.db" there (see attached capture below).

    Ok I made it. I had to delete some Adobe folders inside the Applications/Utilities folder and it worked.
    Resolved.

  • Installing Apps on Mac - Creative Cloud Desktop

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  • I get an errorcode 50, when trying to update my Creative Cloud desktop

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    Thank you Jeff, I followed your directions and may have found the issue yet I do now know how to resolve it.
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