Creative cloud desktop installation

i downloaded creative cloud to get dreamweaver cc and when i install it it works prfectly untill the verry last bit it literally just stops and it doesnt say not responding or anything pls help

I manage the network for myself
Talking with yours collegues in chat, we have circumscribed the problem to the language...but they were not able to give me a solution...I've bought the licence for the English version of the Adobe Creative Cloud but the Operating System language is Italian...I've read the Thread above but I cant switch the language inside the Creative Cloud Desktop because I'm not able to install it and then to open it and I'm fine with the English...this seems to be a bug of the software
Please let me know how can I solve the problem. Many thanks.

Similar Messages

Hello , I'm having failed the Creative Cloud Desktop installation ( error code 1 ) . can you help me?

Hello , I'm having failed the Creative Cloud Desktop installation ( error code 1 ) . can you help me?

Error: "Failed to install" | Creative Cloud Desktop

Creative Cloud Desktop Installer - Why does it Hate Adobe Software?

It takes some real incompetence to write an installer that can't install if you already have that company's software.
So I own CS6 for Design and Web and Lightroom 4.x and have been pretty happy with it.
But in August there was a deal to try Creative Cloud for $19.99 a month. I bit on the deal and installed it.
But realize.. I don't need all the DEV Tools Nor do I need all the Video tools so $50 a month will be a deal breaking in a year. You need to create sub suites of Creative Cloud that match some of the suites you used to sell or I will abandon the cloud and I suspect like many others CS6 will become the defacto standard for years.
HOWEVER,
I may cancel my CC this month is you don't put some REAL DEVELOPERS on the install software.
It took me 2 hours, BING, GOOGLE, and uninstalling CS6, Adobe reader, Adobe Player etc to get my first Creative Cloud installed.
Today I got the message there was an update to the Creative Cloud desktop. I made the mistake of trying to update.
I now have had the CC desktop uninstalled and the installer again is gives me the fail message with no useful info it did at first install.
So I guess I have spend several hours uninstalling, cleaning, and reinstalling Adobe Software.
What IDIOT writes an installer that fails if the person actually has other software from that company installed.
What IDIOT fails to test a machine with lots of your own software installed to see if it breaks your installer
What IDIOT releases software that demands users uninstall your products every time it needs an update.
This is an Adobe failure but the entire Product Team for the CC Desktop manager application. Time to clean house and bring in the A team to fix this.
Know this.. The Third time I am put in a position to Uninstall, Clean and Reinstall CC.. IT will be Uninstall, Clean Reinstall CS6 and Cancel my CC account and block CC payments to Adobe from my Amex.
This is not new.. I can read for months and months people having this problem. Find the problem Adobe software has with Adobe software and FIX IT.
This is why the Government should have blocked the Macromedia sale. If Adobe had one decent competitor.. this is the kind of thing that would cause people to change.
Lack of competition clearly has made Adobe not care about fixing installer bugs that should he SHOW STOPPER ! CANCEL VACATIONS AND FIX. because hey where else will they go?.
Where will I go, CS6 already paid for and we are done with Adobe and down comes the giant subscription cash cow.. because the installer developers kept us from using the tools you created which are pretty good, if I don't have to keep removing them to update a utility that manages them.

got it installed.
Didn't have to uninstall all the software this time..
And I got a clue to where Adobe may be having problems. I think they have an old library that has broken code for accessing profiles in Windows.
Ran the cleaner for CS6 & Creative cloud.
it then lists all the CS6 and CC Apps including CC Desktop.. I chose that but got a :
"Was cleaned with errors" message
GREAT.. even the cleaner is broke!!!
but unlike other tools tells me where the LOG file is... EXCEPT.
Instead of c:\Users\Tim.Domain\... rest of path where it was
The error lists c:\Users\Tim~1~DOM\.. rest of path.
Well \Tim~1~DOM is a left over folder from a previous profile... that is actually nearly empty. Yet Adobe's error used it not the correct profile in the Error.
So imagine that certain other calls are also using busted Profile calls. that grab simular profies vs the correct one.. BUSTED INSTALLER!!
after the Cleaner was run for only CC Desktop.. I was then able to download and install the current version from Adobe.
Code that grabs the wrong profile path is going to cause problems....

Creative Cloud Desktop Installation Error

While I mostly work off-line due to the nature of the material I work with, and needed to convert a PDF (produced by InDesign) back into InDesign format. Late last night I purchased the PDF2ID add-on, unaware that I also needed the CC Desktop in order to install it. This morning, I tried to install the Creative Cloud Desktop but the installation fails with an error code 1. Is there any way to install the PDF2ID app locally without using CC? If not, is there any way I can get a refund?
Thanks,
Dave

Securemail are you a Creative Cloud Member?
For your current error I would recommend completing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
If you would like direct assistance with the process, and you are a Creative Cloud Member, then please contact our support team at http://adobe.ly/19llvMN.

Creative Cloud Desktop installation problems.

Hi, I'm having problem with the installation of Creative Cloud Desktop and then I cant download the new CC software...during the installation phase a generic error message come up. Just one time I received thi error code: A12E6. Probably the problem is that I've a Creative Cloud subscription for software in english language, but my Mac OS (version number 10.8.4) is in italian...There is a way to solve this problem? Please help me!
Many thsnks in advantage.

I manage the network for myself
Talking with yours collegues in chat, we have circumscribed the problem to the language...but they were not able to give me a solution...I've bought the licence for the English version of the Adobe Creative Cloud but the Operating System language is Italian...I've read the Thread above but I cant switch the language inside the Creative Cloud Desktop because I'm not able to install it and then to open it and I'm fine with the English...this seems to be a bug of the software
Please let me know how can I solve the problem. Many thanks.

Creative Cloud desktop installation fails (OS X)

Hi,
I'm running OS X Yosemite 10.10.2 French.
I subscribed to Creative Clouds for photographers and downloaded the CreativeCloudInstaller.dmg.
When I run the installer, it downloads things for a little while and as soon as I see the "Installing Creative Cloud" message the application crashes (it closes and nothing happen).
The progress bar stops at around 50% of the process.
I tried many things :
- reboot
- disable antivirus (Avast)
- close every running application
- repair OSX permissions
- clean the Mac (running OnyX)
- run the Adobe Creative Cloud Cleaner Tool
- add Admin and user read/write permissions to both Library folders
Nothing works and the installer still crashes at the same point.
I've looked at the -/Library/Logs/AdobeDownload/LBS.log file and I see some file access errors:
04/23/15 09:17:19:600 | [INFO] | | ACC | LBS | ApplicationFacade | | | 700136 | ****************Starting LBS workflow*******************
04/23/15 09:17:19:606 | [INFO] | | Download | LBS | ProductInfo | | | 700136 | Product locale not specified in the product information file
04/23/15 09:17:19:606 | [INFO] | | Download | LBS | ProductInfo | | | 700136 | Product name not specified in the product information file
04/23/15 09:17:19:606 | [INFO] | | Download | LBS | LBSUtils | | | 700136 | Launching LBS in elevated mode
04/23/15 09:17:24:859 | [INFO] | | ACC | LBS | ApplicationFacade | | | 700691 | ****************Starting LBS workflow*******************
04/23/15 09:17:24:867 | [INFO] | | ACC | LBS | WorkflowManager | | | 700691 | LBS launched in LEGACY mode
04/23/15 09:17:25:025 | [INFO] | | Download | LBS | SystemCheck | | | 700705 | System OS Version - major = 10, minor = 10, bugFix = 2
04/23/15 09:17:25:025 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | ACCC System requirements check passed
04/23/15 09:17:25:055 | [INFO] | | Download | LBS | ProductInfo | | | 700705 | Product locale not specified in the product information file
04/23/15 09:17:25:055 | [INFO] | | Download | LBS | ProductInfo | | | 700705 | Product name not specified in the product information file
04/23/15 09:17:25:055 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | Bootstrap LBS is successful
04/23/15 09:17:25:074 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | Bootstrapper Lock acquired
04/23/15 09:17:25:095 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | LBS Lock acquired
04/23/15 09:17:25:116 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | Deployment lock check passed
04/23/15 09:17:25:137 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.10.2&platform=osx10
04/23/15 09:17:26:884 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | Successfully downloaded application xml at path /tmp/788B11B1-0E48-4960-B548-1DC4B49C808A/applications.xml
04/23/15 09:17:26:944 | [ERROR] | | ACC | LBS | WorkflowManager | | FileUtils | 700705 | Error Failed open the dylib /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib while getting its version
04/23/15 09:17:26:944 | [ERROR] | | ACC | LBS | WorkflowManager | | | 700705 | Failed to get the PIM version from location: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
04/23/15 09:17:31:674 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | PDM completed with error in downloading PIM with error 0
04/23/15 09:17:31:777 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | Successfully downloaded pim at path /tmp/788B11B1-0E48-4960-B548-1DC4B49C808A/CCLBS/PDIM/AdobePIM.dylib
04/23/15 09:17:31:866 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | pim validation successful
04/23/15 09:17:31:904 | [INFO] | | ACC | LBS | WorkflowManager | | | 700705 | PIM loading is successful
04/23/15 09:17:31:923 | [INFO] | | ACC | LBS | InstallThreadProc | | | 701482 | Installing latest Adobe Creative Cloud
04/23/15 09:17:32:222 | [INFO] | | Download | LBS | ETS | | | 701482 | Event Guid generated is: '6a348eeb-566f-4a95-a637-f12ffdae1303'
04/23/15 09:17:32:223 | [INFO] | | Download | LBS | ETS | | | 700774 | Event with guid '6a348eeb-566f-4a95-a637-f12ffdae1303' is being sent
04/23/15 09:21:41:580 | [INFO] | | Download | LBS | ETS | | | 701482 | Event Guid generated is: '01154b12-5dcf-420b-b968-2f37f6302a36'
04/23/15 09:21:41:580 | [INFO] | | Download | LBS | ETS | | | 700774 | Event with guid '01154b12-5dcf-420b-b968-2f37f6302a36' is being sent
04/23/15 09:21:41:761 | [INFO] | | Download | LBS | ETS | | | 701482 | Event Guid generated is: '18728c66-a60a-4713-a06c-fed6f6b0d1c0'
04/23/15 09:21:42:269 | [INFO] | | Download | LBS | ETS | | | 700774 | Event with guid '18728c66-a60a-4713-a06c-fed6f6b0d1c0' is being sent
04/23/15 09:21:42:686 | [INFO] | | Download | LBS | SystemCheck | | | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1598578632
04/23/15 09:21:42:687 | [INFO] | | Download | LBS | SystemCheck | | | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
04/23/15 09:21:42:687 | [INFO] | | Download | LBS | SystemCheck | | | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
04/23/15 09:21:42:687 | [INFO] | | Download | LBS | SystemCheck | | | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
04/23/15 09:21:42:687 | [INFO] | | Download | LBS | SystemCheck | | | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
04/23/15 09:21:42:687 | [INFO] | | Download | LBS | SystemCheck | | | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
04/23/15 09:21:42:687 | [ERROR] | | Download | LBS | LBSUtils | | | 700136 | Failed to launch ACC
04/23/15 09:21:42:687 | [INFO] | | ACC | LBS | ApplicationFacade | | | 700136 | ****************Closing LBS workflow*******************
According to the log it seems it can't open the /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib file.
Thing is, after the installer crashes there is no "Core" folder into my /Library/Application Support/Adobe/Adobe Desktop Common/ path, only the file "pim.db" there (see attached capture below).

Ok I made it. I had to delete some Adobe folders inside the Applications/Utilities folder and it worked.
Resolved.

Creative Cloud Desktop will not install

I'm using a 2009 iMac running Yosemite. I've tried a lot of methods I've seen in the forums here (renaming OOBE, restarting, Application Manager, etc) and cannot get through the creative cloud desktop installer without it simply stopping and disappearing at around 50% completion. Application manager 'fails to initialize' so I cannot go that route either.
I'm stuck.. I'd really like to get creative cloud desktop again. Please help!

Hi Snas,
Please download the Creative cloud desktop application from the help document below:
Creative Cloud Help | Creative Cloud for desktop
Regards,
Sheena

Installing Apps on Mac - Creative Cloud Desktop

Creative Cloud Desktop installs on my mac, but when I click on the apps tab it says download error, contact customer support, which leads me to a help page that doesn't address the issue. I just want to download the trial apps for photoshop, illustrator, indesign.

Hi chelsearose71,
Please try the steps mentioned in the links below as well:
1. "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud
2. Creative Cloud "Download Error" message
Regards,
Sheena

Sehr geehrte Damen und Herren Seit rund einem Jahr bin ich Abonnent der Creative Cloud. Ich stelle nun folgendes fest: 1.Das Programm Creative Cloude Desktop lässt sich nicht installieren. Die Installation bricht mit einem Fehler ab. 2.Ich kann Creative

Sehr geehrte Damen und Herren
Seit rund einem Jahr bin ich Abonnent der Creative Cloud. Ich stelle nun folgendes fest:
1. Das Programm Creative Cloude Desktop lässt sich nicht installieren. Die Installation bricht mit einem Fehler ab.
2. Ich kann Creative Cloude Desktop nicht mehr aus meinem System deinstallieren. Abbruch mit Fehlermeldung.
3. Ihr System verweigert mein Login in mein Adobe Konto. Auch eine Neueröffnung eines Adobe Kontos bricht mit Fehlermeldung ab.
Ich verstehe nicht, was ich falsch mache und bitte um Erläuterung. Ihre umfangreichen Hilfeseiten helfen mir hier nicht weiter.
Danke und Gruss
Lukas Marbacher
Lukas Marbacher
Hammerstrasse 7, 6312 Steinhausen
041 741 86 92
[email protected]

Hallo Lukas,
als Erstes vielleicht dieses: Wir hier im Forum sind Anwender wie Du und ich. Nur hin und wieder taucht hier jemand der Adobe Mannschaft auf.
Zum Thema:
So seltsam es erscheinen mag, aber das ist wohl wieder eine Sache für das Cleaner Tool.
Manchmal - aus welchen Gründen auch immer - will" CC (auch bei mir) nicht richtig arbeiten. In diesem Fall solltest Du CC komplett löschen (nicht nur mit PC-Bordmitteln) und neu installieren und zwar mit Hilfe des "Adobe Creative Cloud Cleaner Tool".
Ich zitiere: Mit dem Cleaner Tool für Adobe Creative Cloud (CC) können Installationsprobleme bei Adobe Creative Cloud- und Adobe Creative Suite (CS3-CS6)-Anwendungen behoben werden. Das Tool kann Installationsdaten von Prerelease-Installationen von Creative Cloud- und Creative Suite-Anwendungen bereinigen. Es entfernt keine Installationsdaten aus früheren Versionen von Adobe Creative Cloud- oder Creative Suite-Produkten.
Hier der Link: http://helpx.adobe.com/de/creative-suite/kb/cs5-cleaner-tool-installation-problems.html . Bitte beachte unbedingt die dort vorgeschriebenen Folge der Operationen.
Dann wäre da noch dieser Tipp: Manchmal ist aber auch die (zu löschende) Datei "opm.db" im Adobe OOBE Verzeichnis der Übeltäter.
Falls erforderlich und Du weitere Fragen hast benutze den Chat, wenn er "offen" ist, ich hatte damit gute Erfahrungen. Siehe Contact Customer Care = http://helpx.adobe.com/contact.html
Hans-Günter

Creative Cloud Desktop App installer crash (Mac OSX)

I wanted to update my existing CC Desktop App, but that didn't work out, so I uninstalled it, and tried to reinstall. But that brought me into a whole other world of pain and tears.
Basically, when I finally worked out where I could download the .dmg (hint: if you try to download the desktop app installer through chrome on mac, you'll get the .exe), and I ran the installer, and just says this: "Downloading Creative Cloud Desktop App" and then promptly crashes, leaving no trails behind. I cleaned my mac from old logs and whatnot, did not work. I ran Creative Cloud Cleaner Tool, that just deleted all my existing CC programs so I can't even work with those anymore, but the cleaner provided nothing to let the Desktop app installer actually work.
I have a Mid 2012 Macbook Pro "13, Mac OSX 10.9.5, 2.5 GHz i5, 8GB RAM. I've had virtually no problems with Creative Cloud, except After Effects 2014, which could never complete an update.
I suspect I need some kind of "offline" installer for the Desktop app.

SkyOtic if you are being offered an exe by Chrome then I would recommend reviewing your web browser settings and add-ons. It appears that Chrome is currently identifying your computer as utilizing a Windows operating system.
Please download and install the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop. I would strongly you recommend the use of a different web browser unless you have corrected the behavior occurring within Chrome.
If you continue to face difficulties then I would recommend reviewing Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

Installation Error (7) Adobe Edge Animate - Creative Cloud Desktop Application

I would greatly appreciate help with this, I have scoured the adobe forumns and google and am unable to find a solution. I am trying to download Adobe Edge Animate from the creative cloud desktop application (PC) and it gives me this error
!Installation Failed - Learn More
When I click on learn more it says
Installation failed
Errors encountered during installation.(7)
More information
However the more information button does not do anything when clicked. I have had no problems installing my other application, updates and trials with the creative cloud desktop app.
I have ignored this issue for weeks but I have reached the point in a work project where I need to use the program. The Desktop application is up-to-date and I even tried disabling my firewall/antivirus but it made no difference.
Few other details:
I ran the adobe cleaner for CS6 programs before installing the creative cloud.
The program fails at 51% Installation.
Please please please help. Thank you for any information you have and any time you can dedicate to this issue I am having.

Thank you Jeff, I followed your directions and may have found the issue yet I do now know how to resolve it.
Some Background:
When I first installed the Creative Cloud Desktop Application a couple weeks ago I had my main hard drive partitioned into C: and D:.
Because of limited space of my C drive I changed the application install directory (in the Desktop App preferences) to D:. Despite this it was still installing all the programs to the C:/default path.
I had posted concerns about this on the forumn after trying restarting and reinstalling yet nothing worked. Despite it listing D: as the install directory it would not install there.
So finally I just decided to unpartition the drive back to only C: Prior to the unpartition I was transfering the conents of D to a seperate hard drive and I changed the preferences back to C: in the Desktop app.
As I was waiting for the files to transfer I decided to start a trial install (as the transfer was taking a while.) Pushing me over the line of frustration into amusment it then proceeded to install to my D: drive. At this point it was just doing the opposite of what I wanted. Regardless I continued with the unpartition and all the applications I have downloaded installed fine since then to my new larger C drive.
When I looked into the error log for the Edge Animate I noticed this
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | - 0 fatal error(s), 1 error(s)
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | Win OS version: 6.1.0.0 64 bit Type: 1
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | Please search the above error string(s) to find when the error occurred.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | These errors resulted in installer Exit Code mentioned below.
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 | -------------------------------------------------------------------------------------
08/09/13 15:21:39:504 | [INFO] | | OOBE | DE | | | | 4300 |
08/09/13 15:21:39:505 | [INFO] | | OOBE | DE | | | | 4300 | Exit Code: 7 - Unable to complete Silent workflow.
08/09/13 15:21:39:505 | [INFO] | | OOBE | DE | | | | 4300 | Please see specific errors for troubleshooting. For example, ERROR: DW041 ...
This issue just wont leave me alone.
As I mentioned before the install directory has been set back to C since before the unpartition and all the other programs have installed fine. Are there somewhere that secret preferences are stored? This is all the more unbelievable as I prior to reading your instructions I uninstalled the creative cloud desktop app, ran the adobe cleaner for any pre-CC applications as well as a registry cleaner and reinstalled the Desktop App and tried again.
Thank you very much for directing me to the reason for the error, can you help me figure out why the CC Desktop App is doing this?

(Adobe Installer) Launching Creative Cloud Desktop taking too long

This is my first post so I do not know if this is the right section to post this or not.
I am installing Creative Cloud Student edition and the adobe installer has been stuck on "launching creative cloud desktop" for about 3-4 hours now, and I don't think it should take this long. I'm afraid if I restart the download, it will have to download again and take another 3-4 hours I just waited.
Is it supposed to take this long, or is there something wrong and I should restart?

Dealth Emitio are you on a managed network? If so you may want to review Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
If not then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for possible solutions to resolve your current installation error.

My Creative Cloud desktop app installs in Danish

My Creative Cloud desktop app installs in Danish and I don't know how to change to English.

Hi George,
Please launch CC desktop. At the right hand side top you will see a drop down arrow. From there select preferences. Select Apps and change the language to English.
Regards,
Romit Sinha

Error code 68 during installation of creative cloud desktop application

Hey there,
I try to install the creative cloud desktop application, after some minutes the installation is aborted with error code 68.
Can anybody tell me the reason why?
b r
Gerald

Sorry, you were right, the error code was 62.
I used the registry cleaner tool and restarted installation, but it failed again:
This time I got a start icon on my desktop and many files in the Adobe Creative Cloud Directory.
But the application doesn't work.
b r
Gerald

My installation is complete but the Creative Cloud desktop app is not launching..

My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

Rachaele40456162 do you receive any specific error messages? What operating system are you using?

Creative cloud desktop installation

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