Creative Cloud Desktop Installer - Why does it Hate Adobe Software?

It takes some real incompetence to write an installer that can't install if you already have that company's software.
So I own CS6 for Design and Web and Lightroom 4.x and have been pretty happy with it.
But in August there was a deal to try Creative Cloud for $19.99 a month.  I bit on the deal and installed it.
But realize.. I don't need all the DEV Tools Nor do I need all the Video tools so $50 a month will be a deal breaking in a year.  You need to create sub suites of Creative Cloud that match some of the suites you used to sell or I will abandon the cloud and I suspect like many others CS6 will become the defacto standard for years.
HOWEVER,
I may cancel my CC this month is you don't put some REAL DEVELOPERS on the install software.
It took me 2 hours, BING, GOOGLE, and uninstalling CS6, Adobe reader, Adobe Player etc to get my first Creative Cloud installed.
Today I got the message there was an update to the Creative Cloud desktop.  I made the mistake of trying to update.
I now have had the CC desktop uninstalled and the installer again is gives me the fail message with no useful info it did at first install.
So I guess I have spend several hours uninstalling, cleaning, and reinstalling Adobe Software.
What IDIOT writes an installer that fails if the person actually has other software from that company installed.
What IDIOT fails to test a machine with lots of your own software installed to see if it breaks your installer
What IDIOT releases software that demands users uninstall your products every time it needs an update.
This is an Adobe failure but the entire Product Team for the CC Desktop manager application.  Time to clean house and bring in the A team to fix this.
Know this.. The Third time I am put in a position to Uninstall, Clean and Reinstall CC.. IT will be Uninstall, Clean Reinstall CS6 and Cancel my CC account and block CC payments to Adobe from my Amex.
This is not new.. I can read for months and months people having this problem.   Find the problem Adobe software has with Adobe software and FIX IT.
This is why the Government should have blocked the Macromedia sale.  If Adobe had one decent competitor.. this is the kind of thing that would cause people to change.
Lack of competition clearly has made Adobe not care about fixing installer bugs that should he SHOW STOPPER ! CANCEL VACATIONS AND FIX.  because hey where else will they go?.
Where will I go, CS6 already paid for and we are done with Adobe and down comes the giant subscription cash cow.. because the installer developers kept us from using the tools you created which are pretty good, if I don't have to keep removing them to update a utility that manages them.

got it installed.
Didn't have to uninstall all the software this time..
And I got a clue to where Adobe may be having problems.  I think they have an old library that has broken code for accessing profiles in Windows.
Ran the cleaner for CS6 & Creative cloud.
it then lists all the CS6 and CC Apps including CC Desktop.. I chose that but got a :
"Was cleaned with errors" message
GREAT.. even the cleaner is broke!!!
but unlike other tools tells me where the LOG file is... EXCEPT.
Instead of c:\Users\Tim.Domain\... rest of path where it was
The error lists c:\Users\Tim~1~DOM\.. rest of path.
Well \Tim~1~DOM is a left over folder from a previous profile... that is actually nearly empty.  Yet Adobe's error used it not the correct profile in the Error.
So imagine that certain other calls are also using busted Profile calls. that grab simular profies vs the correct one..  BUSTED INSTALLER!!
after the Cleaner was run for only CC Desktop.. I was then able to download and install the current version from Adobe.
Code that grabs the wrong profile path is going to cause problems....

Similar Messages

  • Hello , I'm having failed the Creative Cloud Desktop installation ( error code 1 ) . can you help me?

    Hello , I'm having failed the Creative Cloud Desktop installation ( error code 1 ) . can you help me?

    Error: "Failed to install" | Creative Cloud Desktop

  • Creative cloud desktop opens but does nothing remains empty

    When i tried to use creative cloud desktop it opens and the icon remains in grey the config menu is log out, open in new window, help
    thats all it does after opening a loading gif appears for several seconds and then disapears but nothing happens remains empty
    i have tried the obvious uninstall - install usign the adobe uninstallers and got the removal successfull, downloaded the latest version
    of the C.C.Desktop and same problem i am on mac OS 10.7.5

    Hi there,
    Welcome to the forums!
    Please rename OOBE Folder from the following location
    Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE
    After renaming the OOBE folder please uninstall Adobe creative cloud from the cleaner tool and re-installed the product from from www.creative.adobe.com/apps
    PS: Please uninstall Creative cloud connection if you see in Cleaner tool.
    Ankit

  • Creative Cloud Desktop Installation Error

    While I mostly work off-line due to the nature of the material I work with, and needed to convert a PDF (produced by InDesign) back into InDesign format. Late last night I purchased the PDF2ID add-on, unaware that I also needed the CC Desktop in order to install it. This morning, I tried to install the Creative Cloud Desktop but the installation fails with an error code 1. Is there any way to install the PDF2ID app locally without using CC?  If not, is there any way I can get a refund?
    Thanks,
    Dave

    Securemail are you a Creative Cloud Member?
    For your current error I would recommend completing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
    If you would like direct assistance with the process, and you are a Creative Cloud Member, then please contact our support team at http://adobe.ly/19llvMN.

  • Creative Cloud Desktop installation problems.

    Hi, I'm having problem with the installation of Creative Cloud Desktop and then I cant download the new CC software...during the installation phase a generic error message come up. Just one time I received thi error code: A12E6. Probably the problem is that I've a Creative Cloud subscription for software in english language, but my Mac OS (version number 10.8.4) is in italian...There is a way to solve this problem? Please help me!
    Many thsnks in advantage.

    I manage the network for myself
    Talking with yours collegues in chat, we have circumscribed the problem to the language...but they were not able to give me a solution...I've bought the licence for the English version of the Adobe Creative Cloud but the Operating System language is Italian...I've read the Thread above but I cant switch the language inside the Creative Cloud Desktop because I'm not able to install it and then to open it and I'm fine with the English...this seems to be a bug of the software
    Please let me know how can I solve the problem. Many thanks.

  • Creative cloud desktop installation

    i downloaded creative cloud to get dreamweaver cc and when i install it it works prfectly untill the verry last bit it literally just stops and it doesnt say not responding or anything pls help

    I manage the network for myself
    Talking with yours collegues in chat, we have circumscribed the problem to the language...but they were not able to give me a solution...I've bought the licence for the English version of the Adobe Creative Cloud but the Operating System language is Italian...I've read the Thread above but I cant switch the language inside the Creative Cloud Desktop because I'm not able to install it and then to open it and I'm fine with the English...this seems to be a bug of the software
    Please let me know how can I solve the problem. Many thanks.

  • Creative Cloud desktop installation fails (OS X)

    Hi,
    I'm running OS X Yosemite 10.10.2 French.
    I subscribed to Creative Clouds for photographers and downloaded the CreativeCloudInstaller.dmg.
    When I run the installer, it downloads things for a little while and as soon as I see the "Installing Creative Cloud" message the application crashes (it closes and nothing happen).
    The progress bar stops at around 50% of the process.
    I tried many things :
    - reboot
    - disable antivirus (Avast)
    - close every running application
    - repair OSX permissions
    - clean the Mac (running OnyX)
    - run the Adobe Creative Cloud Cleaner Tool
    - add Admin and user read/write permissions to both Library folders
    Nothing works and the installer still crashes at the same point.
    I've looked at the -/Library/Logs/AdobeDownload/LBS.log file and I see some file access errors:
    04/23/15 09:17:19:600 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 700136 | ****************Starting LBS workflow*******************
    04/23/15 09:17:19:606 | [INFO] |  | Download | LBS | ProductInfo |  |  | 700136 | Product locale not specified in the product information file
    04/23/15 09:17:19:606 | [INFO] |  | Download | LBS | ProductInfo |  |  | 700136 | Product name not specified in the product information file
    04/23/15 09:17:19:606 | [INFO] |  | Download | LBS | LBSUtils |  |  | 700136 | Launching LBS in elevated mode
    04/23/15 09:17:24:859 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 700691 | ****************Starting LBS workflow*******************
    04/23/15 09:17:24:867 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700691 | LBS launched in LEGACY mode
    04/23/15 09:17:25:025 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700705 | System OS Version - major = 10, minor = 10, bugFix = 2
    04/23/15 09:17:25:025 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | ACCC System requirements check passed
    04/23/15 09:17:25:055 | [INFO] |  | Download | LBS | ProductInfo |  |  | 700705 | Product locale not specified in the product information file
    04/23/15 09:17:25:055 | [INFO] |  | Download | LBS | ProductInfo |  |  | 700705 | Product name not specified in the product information file
    04/23/15 09:17:25:055 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Bootstrap LBS is successful
    04/23/15 09:17:25:074 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Bootstrapper Lock acquired
    04/23/15 09:17:25:095 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | LBS Lock acquired
    04/23/15 09:17:25:116 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Deployment lock check passed
    04/23/15 09:17:25:137 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=Creat iveCloud&name=CCLBS&osVersion=10.10.2&platform=osx10
    04/23/15 09:17:26:884 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Successfully downloaded application xml at path /tmp/788B11B1-0E48-4960-B548-1DC4B49C808A/applications.xml
    04/23/15 09:17:26:944 | [ERROR] |  | ACC | LBS | WorkflowManager |  | FileUtils | 700705 | Error Failed open the dylib /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib while getting its version
    04/23/15 09:17:26:944 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Failed to get the PIM version from location: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib
    04/23/15 09:17:31:674 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | PDM completed with error in downloading PIM with error 0
    04/23/15 09:17:31:777 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | Successfully downloaded pim at path /tmp/788B11B1-0E48-4960-B548-1DC4B49C808A/CCLBS/PDIM/AdobePIM.dylib
    04/23/15 09:17:31:866 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | pim validation successful
    04/23/15 09:17:31:904 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 700705 | PIM loading is successful
    04/23/15 09:17:31:923 | [INFO] |  | ACC | LBS | InstallThreadProc |  |  | 701482 | Installing latest Adobe Creative Cloud
    04/23/15 09:17:32:222 | [INFO] |  | Download | LBS | ETS |  |  | 701482 | Event Guid generated is: '6a348eeb-566f-4a95-a637-f12ffdae1303'
    04/23/15 09:17:32:223 | [INFO] |  | Download | LBS | ETS |  |  | 700774 | Event with guid '6a348eeb-566f-4a95-a637-f12ffdae1303' is being sent
    04/23/15 09:21:41:580 | [INFO] |  | Download | LBS | ETS |  |  | 701482 | Event Guid generated is: '01154b12-5dcf-420b-b968-2f37f6302a36'
    04/23/15 09:21:41:580 | [INFO] |  | Download | LBS | ETS |  |  | 700774 | Event with guid '01154b12-5dcf-420b-b968-2f37f6302a36' is being sent
    04/23/15 09:21:41:761 | [INFO] |  | Download | LBS | ETS |  |  | 701482 | Event Guid generated is: '18728c66-a60a-4713-a06c-fed6f6b0d1c0'
    04/23/15 09:21:42:269 | [INFO] |  | Download | LBS | ETS |  |  | 700774 | Event with guid '18728c66-a60a-4713-a06c-fed6f6b0d1c0' is being sent
    04/23/15 09:21:42:686 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1598578632
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [INFO] |  | Download | LBS | SystemCheck |  |  | 700136 | System OS Version inside isAcccSupported- major = 10, minor = 10, bugFix = -1872538606
    04/23/15 09:21:42:687 | [ERROR] |  | Download | LBS | LBSUtils |  |  | 700136 | Failed to launch ACC
    04/23/15 09:21:42:687 | [INFO] |  | ACC | LBS | ApplicationFacade |  |  | 700136 | ****************Closing LBS workflow*******************
    According to the log it seems it can't open the /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib file.
    Thing is, after the installer crashes there is no "Core" folder into my /Library/Application Support/Adobe/Adobe Desktop Common/ path, only the file "pim.db" there (see attached capture below).

    Ok I made it. I had to delete some Adobe folders inside the Applications/Utilities folder and it worked.
    Resolved.

  • Creative Cloud desktop app launches, does nothing

    Attempting to install a new product with CC.
    The window comes up and is completely blank.
    I have a PC running windows 7.
    I Tried reinstalling CC.
    I have many adobe products already installed and running.
    Also, CC on a Mac sharing the same Internet connection works fine, (so I know what should be happening).
    What now?

    BLANK Cloud Screen http://forums.adobe.com/message/5484303
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

    Dear Adobers,
    I bought my Creative Cloud plan, and I'm going to download and Installa the Creative Cloud Desktop App before getting all the CC softwares I need. But when I download the "CreativeCloudInstaller.dmg" on my new MacBookPro Retina with OS Lion 10.8.4 and I start the procedure, the package during the installation ask me for my Mac account password to make some changes... after then it show me an error message: Error 13... something related to a permission issue in writing in a folder for cookies.
    Please, see the screenshot:
    PS: I have tried all suggestions found in this forum... verifying permission with Utility Disk, writing in the Terminal the codelines suggested, creating a new user on my mac etc... nothing worked for me!
    Thanks a lot!
    Marco

    Hi Romit,
    thanks to Maurizio (Apple Store Business, Firenze - Italy) I got the right fix to the issue I found during the installation of the #CreativeCloud Desktop App.
    So, when while installing the CC Desk App, we got the "Error Starting Creative Cloud - cookies dir: cannot make folder /cookies: Permission denied (error 13)" alert message pop-up, we are experiencing a problem in folders Read&Write permission with our Administrator User account on our Mac.
    Well, before fix this issue, we need to uninstall the CC Desk App and we have to know that the #CreativeCloud Desktop App is trying to make a "cookies" folder at this path (in our Mac):
    /Macintosch HD/Users/[your user]/Library/Application Support/Adobe/
    The issue: the App has no permissions to create the /cookies/ folder inside the /Adobe/ folder - So, we just have to fix the permissions for /Adobe/ folder giving our Administrator User Account a "root access" to that folder!
    Press and hold the Alt/Option key while clicking "Go" in the Finder menu (that's how the usually hidden user ~/Library/ folder will appear listed in this menu); click that folder Library, and select the /Application Support/Adobe/ folder by one-click on it; Then click the Command key + i key (cmd+i) to Get Info about that folder.
    Go to "Sharing & Permissions" area at the bottom of the window, unlock it at the bottom right corner of the window and give to all the names listed "Read&Write" permissions.
    Finally, click on the little gear symbol at the bottom of the window to apply changes to all the items inside the folder. Lock it again and close the window.
    Reinstall the #CreativeCloud Desktop. Now it will run properly!
    Hope this really help you, 'cause that workd for me. ;-)
    Thanks,
    Marco Lodovichi

  • Error message "We have encountered the following issues: Creative Cloud desktop failed to install

    I have Creative Suite 6 Design and Web Premium.  The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom.  When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
    System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. .  System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
    Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
    CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
    The error block is      Adobe Installer   (at top)
    Message body         We've encountered the following issues:
                                  Creative Cloud desktop failed to install
    Appreciate any assistance.

    Hi BillC29,
    Welcome to the Community,
    Try the following steps and let us know if it helps:
    Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done rename OOBE Folder from these locations to OOBE.old
         Windows: C:\Program Files (x86)\Common Files\Adobe
                            C:\Users\(UserName)\AppData\Local\Adobe
    Restart Windows
    Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
    Launch Creative Cloud.
    -Ankit

  • Creative Cloud Desktop Download Error.

    I cannot install any applications because all I get is this screen:
    I've been through all the suggested troublshooting and nothing works.

    If the document that Mylenium has suggested doesn't work, I suggest you try the following steps and let us know of the result.
    1) Remove Creative Cloud Desktop Application from your machine by going to control panel.
    ( Only do the following steps if you have absolutely no other Adobe applications installed on the machine).
    2) Navigate to C:\Program Files (x86)\Common Files\Adobe and rename the folder to Adobe_old
    3) Navigate to C:\Program Files \Common Files\Adobe and rename it to Adobe _old
    4) Navigate to C:\Users\USERNAME\AppData\Local\Adobe and rename this to Adobe_old.
    Post trying the above, please Download Creative CLoud Desktop Application from this link : Download Adobe Creative Cloud apps | Free Adobe CC trial and try the installation again.
    Oh and yes, do not forget to turn off the Antivirus post installation to make sure your Antivirus is not blocking the application to connect to us.

  • Creative Cloud Desktop will not install

    I'm using a 2009 iMac running Yosemite. I've tried a lot of methods I've seen in the forums here (renaming OOBE, restarting, Application Manager, etc) and cannot get through the creative cloud desktop installer without it simply stopping and disappearing at around 50% completion. Application manager 'fails to initialize' so I cannot go that route either.
    I'm stuck.. I'd really like to get creative cloud desktop again. Please help!

    Hi Snas,
    Please download the Creative cloud desktop application from the help document below:
    Creative Cloud Help | Creative Cloud for desktop
    Regards,
    Sheena

  • Creative Cloud Desktop Application

    Is the Creative Cloud desktop app suppose to be the Adobe Application Manager? The picture online doesn't match what I get when I download the Creative Cloud Installer app. When I download it the Application Manager opens and I don't see a menu option for File or Fonts.

    http://forums.adobe.com/message/5484303#5484303

  • Installing Apps on Mac - Creative Cloud Desktop

    Creative Cloud Desktop installs on my mac, but when I click on the apps tab it says download error, contact customer support, which leads me to a help page that doesn't address the issue.  I just want to download the trial apps for photoshop, illustrator, indesign.

    Hi chelsearose71,
    Please try the steps mentioned in the links below as well:
    1. "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud
    2. Creative Cloud "Download Error" message
    Regards,
    Sheena

  • Why does Adobe Creative Cloud desktop app keep crashing?

    After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

    Hi Jos,
    Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    prod.acp.adobeoobe.com
    443
    interaction.adobe.com
    443
    Thanks,
    Ashish

Maybe you are looking for

  • WAS memory usage

    Hi, I want to know how is possible to save in a log or a trace the memory information from WAS. I want to get, for example, the JVM memory usage, processor ocupation, connection pools, etc. The intention is to make an stress test with this results. T

  • Create Item disable at PageLayout level

    Hi, I am trying to add an image item under pageLayout (/oracle/apps/ap/oie/entry/summary/webui/ConfirmationPG). However, the "Create Item" icon is disabled. I tried to change "Admin Personalization" at all the level, but still its disabled. I had a s

  • Trying to download Oracle Developer 10g for Linux gives JavaException ...

    Result of "accepting" the agreement for Oracle Developer 10g for Linux : <FONT CLASS=PortletText1>Error: The servlet produced the following error stack. sun.io.MalformedInputException      at sun.io.ByteToCharUTF8.convert(ByteToCharUTF8.java:152)    

  • When retrieving a 'date time' value, why is there a '.0' appended?

    Hi I am storing 'date time' values in a MySQL 'DATETIME' column. I retrieve the value by executing code (more or less) like this: ResultSet resultSet = statement.executeQuery(query); // other statements here... String theDate = resultSet.getString(i)

  • Http proxy, in 15 lines

    Someone in irc was asking about a simple http proxy the other day. I scratched around in some ruby, and came up with a *very* simple one..in 15 lines of code. Yeah, I know..I am prone to verbosity.. Something to fiddle with, in any regard. super simp