Creative Cloud Desktop Issues

I am trying to download and install the Creative Cloud for desktop app and I keep getting this error message: "We've encountered the following issues: Creative Cloud desktop failed to install." This is, of course, preventing me from being able to update my software and it's getting frustrating. please help/advise!

Hi swcastle
Please Refer : http://forums.adobe.com/message/5438627
http://forums.adobe.com/message/5438627

Similar Messages

  • Creative Cloud Desktop issue: "you've been signed out" when trying to sign in

    Hi,
    Following the resolution guide for this issue on the adobe site, I have deleted the opm.db file from the oobe folder.  But the issue still remains.
    Steps carried out
    Quit the app
    Deleted opm.db file
    launched the app
    signed in
    same error
    I have also done a restart after deleting the file.
    I also reinstalled the application.
    Is this issue due to the maintenance?  My Colleague has the same issue.
    Thanks in advance for your help.

    Hi All,
    Issue:
    When you launch the Creative Cloud desktop app, a "You've been signed out" message appears.
    Troubleshoot points of note.
    Mac Mavericks OS
    This is happening on two Macs – regardless of user credentials used
    This works using the user’s credentials from a PC using the windows Creative Cloud Desktop App
    Creative Cloud Desktop successful downloaded one app on the 16/06/2014 to the Mac
    Adobe’s Resolution
    https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
    Also tried renaming another folder – AAMupdater in the Adobe folder, as suggested on an Adobe Forum
    Deleted OOBE folder in a second location (location that differs from that in the guide above)
    Also used the Creative Cloud Cleaner to tidy up installation files
    This issue is still on going and I have submitted a log to Adobe Tech for analysis on User: Daniel above.
    If anyone has a solution please let me know.

  • Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

    Dear Adobers,
    I bought my Creative Cloud plan, and I'm going to download and Installa the Creative Cloud Desktop App before getting all the CC softwares I need. But when I download the "CreativeCloudInstaller.dmg" on my new MacBookPro Retina with OS Lion 10.8.4 and I start the procedure, the package during the installation ask me for my Mac account password to make some changes... after then it show me an error message: Error 13... something related to a permission issue in writing in a folder for cookies.
    Please, see the screenshot:
    PS: I have tried all suggestions found in this forum... verifying permission with Utility Disk, writing in the Terminal the codelines suggested, creating a new user on my mac etc... nothing worked for me!
    Thanks a lot!
    Marco

    Hi Romit,
    thanks to Maurizio (Apple Store Business, Firenze - Italy) I got the right fix to the issue I found during the installation of the #CreativeCloud Desktop App.
    So, when while installing the CC Desk App, we got the "Error Starting Creative Cloud - cookies dir: cannot make folder /cookies: Permission denied (error 13)" alert message pop-up, we are experiencing a problem in folders Read&Write permission with our Administrator User account on our Mac.
    Well, before fix this issue, we need to uninstall the CC Desk App and we have to know that the #CreativeCloud Desktop App is trying to make a "cookies" folder at this path (in our Mac):
    /Macintosch HD/Users/[your user]/Library/Application Support/Adobe/
    The issue: the App has no permissions to create the /cookies/ folder inside the /Adobe/ folder - So, we just have to fix the permissions for /Adobe/ folder giving our Administrator User Account a "root access" to that folder!
    Press and hold the Alt/Option key while clicking "Go" in the Finder menu (that's how the usually hidden user ~/Library/ folder will appear listed in this menu); click that folder Library, and select the /Application Support/Adobe/ folder by one-click on it; Then click the Command key + i key (cmd+i) to Get Info about that folder.
    Go to "Sharing & Permissions" area at the bottom of the window, unlock it at the bottom right corner of the window and give to all the names listed "Read&Write" permissions.
    Finally, click on the little gear symbol at the bottom of the window to apply changes to all the items inside the folder. Lock it again and close the window.
    Reinstall the #CreativeCloud Desktop. Now it will run properly!
    Hope this really help you, 'cause that workd for me. ;-)
    Thanks,
    Marco Lodovichi

  • When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it

    When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date.  It was last updated in May but you have a new update today and it will not update.  I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program.  So I uninstalled the CC desktop.  Then when I open Muse it says I need the CC desktop to help with the update.  So I get stopped either way.  Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things.  Please advise.

    All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
    Are you on Windows or Mac? What OS version?

  • Creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurred af

    I have a macbook pro 2010 & extra storage and drive space
    I don't know what the link is between the new creative cloud update in january and the loss of my apps  & downloading error after that update, to the desktop window?
    Before that I hadn't had any trouble with the apps window..all the other parts are syncing and seem fine?
    I uninstalled & reinstalled the creative cloud desktop
    I installed the yosemite os x to see if the new interface was an issue...all was fine with the yosemite install
    I have checked for the answer in the troubleshooting guide
    nothing seems to apply at this point...
    didn't know if anyone else was having the same difficulty?
    Thanks

    is this the 'unknown' download error or some other error?  attaching a screenshot of the error if it's in english would be helpful.

  • Error message "We have encountered the following issues: Creative Cloud desktop failed to install

    I have Creative Suite 6 Design and Web Premium.  The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom.  When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
    System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. .  System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
    Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
    CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
    The error block is      Adobe Installer   (at top)
    Message body         We've encountered the following issues:
                                  Creative Cloud desktop failed to install
    Appreciate any assistance.

    Hi BillC29,
    Welcome to the Community,
    Try the following steps and let us know if it helps:
    Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
    Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
    Once done rename OOBE Folder from these locations to OOBE.old
         Windows: C:\Program Files (x86)\Common Files\Adobe
                            C:\Users\(UserName)\AppData\Local\Adobe
    Restart Windows
    Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
    Launch Creative Cloud.
    -Ankit

  • Issue when updating Creative Cloud Desktop

    When I try to update the Creative Cloud Desktop I get the following message:
    "We've encountered the following issues: Creative Cloud desktop failed to install"
    What do I need to do?

    Hi,
    I'm having the same problem but haven't found anything that solves it on the existing posts.
    I've just bought a brand new Macbook Pro 15" and transferred ALL my data from my old Macbook Pro 17" using my Time Machine. Both Macs are running Mavericks but Illustrator doesn't function properly. Obviously I need to use Crative Cloud Desktop to reinstall Illustrator but every time I attempt to install I get the same message... "We've encountered the following issues: Creative Cloud desktop failed to install". Oh and I have a Creative Team subscription.
    Please don't just point me in the direction of the other threads on here. I've either tried them or don;t follow them because what they describe doesn't appear at my end.
    Cheers
    Simon

  • Adobe Creative Cloud Desktop Panel Issues

    First, let me say that I've been an Adobe user for more than 18 years.
    A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN.  I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
    So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue." 
    I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel.  I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either!  I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
    Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in.  I have "changed the password" multiple times now.
    Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
    Can/should I uninstall and reinstall the apps management panel?  Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
    And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
    Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead?  CAN I do this?
    Two weeks now and still not resolved.

    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • CC apps only have try button in Creative Cloud desktop app

    I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
    I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
    I'm using OS10.8.4

    Jodi I am showing 4 successful activation requests from yesterday.  If you are continuing to experience difficulties then I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

  • Adobe Creative Cloud Desktop does not install

    Hi,
    I am trying to install the trial of Adobe Creative Cloud on my Mac (10.9.5). When I run the Creative Cloud Installer, it shows 'Downloading Creative Cloud desktop' and then stops with the error message 'We’ve encountered the following issues: Installer was unable to create a critical file/directory. Please try installing again. (Error code: 44)'.
    Here is what I tried so far:
    1) Trying again yields the same result.
    2) Trying the install from my admin account yields the same result.
    Other info:
    1) The machine has a licensed copy of Adobe Creative Suite 5.
    2) I previously installed a trial of CS6 but have since removed that to go to CC instead.
    3) Removal of the CS6 trial by the uninstaller failed - I had to remove components manually.
    Does anyone have an idea what the issue could be? Very frustrating as I need to start using CC as soon as possible and purchase a subscription.
    Best regards
    Tim

    Hi Jeff,
    I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.
    In the end I did as follows:
    Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
    Cloned my internal SSD drive to an external hard disk.
    Formatted my internal SSD drive.
    Re-installed Mavericks 10.9.5.
    Installed CC Desktop successfully.
    Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.
    It took a little time, but everything now works as it should.
    Problem resolved!
    Tim

  • Adobe creative cloud desktop is not detecting my internet connection?

    adobe creative cloud desktop is not detecting my internet connection?

    i connected with the adobe people through 'contact an agent'.
    very helpful, they remote managed my desktop to fix the issue.
    apparently something to do with permissions not activated for adobe, not sure how and why this happens though, or why it was fine earlier and suddenly stoppped.
    they insisted it was to do with being on a wifi connection but that's not possible because i have my laptop right next to my desktop and that was working fine.
    it took about four hours to fix though, so be patient!

  • Failed to install Creative Cloud desktop error code 1 Windows 8.1

    I just recently tried to begin a trial of creative cloud in order to get access to photoshop. I really need photoshop for my school because of how powerful it is and the tools is offers. A couple weeks ago I tried to download and install creative cloud for windows 8 64-bit, and the download begins, but once it reaches around 50%, it raises an error message saying "We've encountered the following issues: Creative Cloud desktop failed to install (error code 1)". I was having problems with the internet at the time so I just naturally assumed it was the cause. So I went ahead and gave it a couple of days before I tried again. When I tried again I received the same error message at the same time. I continued to look around for a solution and trying it everyday but I have had absolutely no luck with it, and honestly am getting quite frustrated with it. I have looked everywhere for a solution, I tried the adobe clenup tool, I have checked to make sure I don't have any previous versions of adobe products on my computer, and even tried installing it as an admin in safe mode, and still nothing. I have no idea what to do next, but I know that I have to get ahold of photoshop, one way or another, and it must have the professional tools included in the creative cloud edition. Please tell me there is a simple solution and I have been blind this entire time. If there is no solution, can someone direct me to another software similar to photoshop that has access to the plug-in dDo? (I am in game development and have heard how powerful dDo is and have been dying to use it. I have also been anxious to get photoshop, but it doesn't appear to be possible without the creative cloud desktop app).

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • [GERMAN] Falsche e-mail Adresse ! kann nicht auf mein "adobe creative cloud desktop" zugreifen ! Wie kann ich das rückgängig machen ?

    Hallo liebes Adobe-Team,
    Ich habe eine e-mail adresse eingegeben und musst die bestätigen, weil ich "adobe creative cloud desktop" aktualisiert habe!
    Ich kann mich jetzt nicht mehr in "adobe creative cloud desktop" zugreifen !
    Wie kann ich das rückgängig machen ?
    LG Tim

    Change Account https://forums.adobe.com/thread/1465499 may help
    -ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
    -wrong email https://forums.adobe.com/thread/1446019
    or
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Blank white screen in Adobe Creative Cloud Desktop

    I just had this issue after a passsword reset/update. I just wanted to thank the Adobe support team for the solution. Renaming the OOBE folder worked and was exactly what I needed to do.
    My question is, was it the password reset or the update? If it was the password reset, shouldn't ACCD detect that a password reset has occured and prompt for log in? Is this going to happen each time I reset my password? If so, that is quite inconvenient.
    For those that are having this issue, the solution is a bit buried, but you shut down Creative Cloud Desktop, rename the folder OOBE (or the file inside of it) to .old and then restart Creative Cloud Desktop.
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

    Adobe contact information - http://helpx.adobe.com/contact.html may help

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