Creative Cloud Desktop keeps empty

Hello,
after several test the Creative Cloud Desktop app keep empty. (Picture below)
I' am using W7 Pro 64-bit
I´have tried updating Air and Flashplayer to latest edition (same result)
Tried the installation as Administrator (same result)
Deactivated the antivirus and Firewall (same result)
Thank you for any help

I finally solved the Problem! using the Guidline from Arpit Kapoor found in this discussion
http://forums.adobe.com/message/5419870

Similar Messages

Creative Cloud desktop keeps trying to reinstall updates

Just over the last week or so, Creative Cloud desktop keeps trying to reinstall the same updates for Photoshop CC, Photoshop 6 and Bridge CC over and over again. As we do not have a fast broadband connection, this blocks the internet for everyone else at the same location for about an hour. I am running Bridge 6.0.1.6 and Photoshop CC 14.2.1. I thought I had wholly uninstalled PS6 on the machine in question (Retina MacBook Pro), so I don't understand why CC desktop is trying to update it. Updates have installed for each of the last three days, so I cannot imagine there is another huge update waiting to install again today, as CC desktop shows.
In addition CC destop keeps losing LightRoom 5 from my Apps. I already had a copy of LR5, which came with a Leica Camera but just to make sure it was linked to my CC acount, I reinstalled it via the CC desktop. It was showing as one of my updated apps but this morning has dropped down to showing "install" again, even though the latest version 5.4 is defintiely installed, synched and working.
HELP!!
Wilson

John T Smith wrote:
You MAY have a faulty installation, which requires complete removal and reinstall... not exactly your problem, but the links below may help
One fix for signout problems http://forums.adobe.com/thread/1408331?tstart=0
-http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-2 48.html
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html
I guess I'm a little mystified by this reply. I've reported no problem signing in or out of adobe, nor have I experienced any.
I've been going along with a creative cloud desktop and updates for over a yr now so not sure how my install would suddenly be 'faulty'. Complete removal and reinstall is something like a days work if you have any related difficulties at all yet it seems to be the most often suggested remedy.
Is there no chance of something that does not require a hefty input of my time getting the tools to work rather than using them, that can be done to remedy what seems to be something like a stuck routine in the install routines?
Any other folks with an idea about this?

Creative cloud desktop keeps signing me out

Ever since the update it seems like everytime i go to click on the creative cloud desptop I am signed out. I sign in and then work for a few minutes... I go back to my creative Cloud desktop connection and it is signed out again. It will not keep me signed in. My internet connection is strong then entire time.
any suggestions?

Hi there,
Please refer the KB Doc : http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applica tions-repeatedly.html
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applica tions-repeatedly.html.
Send a private message to me with your Adobe ID so I can check your activation history. Do not post it here.
If you dont know how to do that refer : http://forums.adobe.com/thread/1184148
Thanks!
Ankit

Creative Cloud desktop app totally empty - not even Preferences...?

I have from before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16GB RAM).
I joined then CC Photography Package and after login to my account I went to the DL section to download one of the programs and install it. The Creative cloud desktop app is installed, but it is empty. Not only is there neither a Photoshop CC nor a Lightroom 5 there, there's no menu and if I try to determine the app version as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there's not even a Preferences to select...
I get no error message, and going to the Download center and trying to download Photosgop or Lightroom just gets me a blink of "waiting for creative.adobe.com..." and then focus is changed to the empty Creative Cloud desktop app.
Checking my account I can see that both my product licences for CS6/LR4 are there, as is my CC Photography package.
I can add that I have restarted the system, reinstalled the Creative Cloud app and tried other things I can think of. But I still only get an empty Creative Cloud app, without a possibility to login to my Adobe account.

Here's from the PDApp.log:
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | OPMWrapper allocation succeeded
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | This product version is for GM
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing registeration of client to group
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing IMS_registerClientToGroup..
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Performing opm_getRecords...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | returning size of value as:12 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Registered Client to group successfully!
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing fetch default user for clientID...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | P7Native | | | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing releaseData...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Unable to find default user for client_id: ACCC_CS7

Creative cloud desktop opens but does nothing remains empty

When i tried to use creative cloud desktop it opens and the icon remains in grey the config menu is log out, open in new window, help
thats all it does after opening a loading gif appears for several seconds and then disapears but nothing happens remains empty
i have tried the obvious uninstall - install usign the adobe uninstallers and got the removal successfull, downloaded the latest version
of the C.C.Desktop and same problem i am on mac OS 10.7.5

Hi there,
Welcome to the forums!
Please rename OOBE Folder from the following location
Mac OS X : Macintosh HD>Library>Applciation support>Adobe>OOBE
After renaming the OOBE folder please uninstall Adobe creative cloud from the cleaner tool and re-installed the product from from www.creative.adobe.com/apps
PS: Please uninstall Creative cloud connection if you see in Cleaner tool.
Ankit

Apps tab in creative cloud desktop just keeps loading and apps wont download

I've uninstalled and installed creative cloud desktop 4 times now. Each time the same thing keeps happening. When I try to download an app it just keeps loading and loading and loading. Please help.

Hi ThatGuyJakeE,
Please refer to the thread below where this issue stands resolved:
Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
Regards,
Sheena

Creative Cloud desktop update keeps failed to install

I try to update the creative cloud desktop but, it keep failed to in still

Tried all solutions referred here and in other threads: (1) downloading tne installer from CC download area, (2) changing the name of given folders, (3) uninstalling CC desktop, (4) removing residual data with CC cleaner tool, and (5) changing user privileges in Application support folder.
None worked.
I also analysed the error log. It shows the error "DW040", which only reference in knowledge base points to an issue with third-part programming to CS. After using the Cleaner tool, I found another log reporting "AAM installation ended with return code 251", but again the knowledge base knows nothing about it.
So we are going to the sixth day of problem without a solution. I cannot install other apps from my subscription without CC desktop app, although I am paying the whole price (just installed PS, MU and ID). Adobe is forcing me to lost several hours just trying solutions –and the same is going with many other users – besides not being able to use what I paid for.
I would expect a new CC desktop version to address these issues, but even this is quite uncertain. After searching in forum and knowledge base, I found several references to similar installation errors with CS6. Since then, Adobe not only was unable to fix this issue but also released a new package (CC) with tons of marketing investment but without equivalent attention to user support and app testing.
Very very frustrating.

Creative Cloud desktop greyed out and empty - no access

After migrating from my iMac to an MacBook Pro I am unable to open creative cloud and any applications.
I have done a uninstall and followed all the suggestions in the forums however my Creative Cloud desktop Icon is greyed out and is an empty screen when I open it with no option to log in.
I can't access any of the apps that I am paying for. Your help and advice would be appreciated asap

Ok of course I find the answer two seconds after I post a reply..!
I found out that the Application Manager still had some leftover files in the "Utilities" folder. I deleted the folder and reinstalled Creative Cloud.. did a deleted of the oobe.db file also, but not sure that's what did it, since I've done that solution a thousand times with no success..
Looking forward to seeing my beloved applications once again!

Why does Adobe Creative Cloud desktop app keep crashing?

After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

I keep getting error messages when installing creative cloud desktop app.

I was having a problem with downloading photoshop. The creative cloud pop window is just showing a spinning wheel, so I tried to reinstall the creative cloud desktop app but I'm getting an Error 1: Creative Cloud failed to install message. Help please?!

Wtf help please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

Creative Cloud Desktop Installer - Why does it Hate Adobe Software?

It takes some real incompetence to write an installer that can't install if you already have that company's software.
So I own CS6 for Design and Web and Lightroom 4.x and have been pretty happy with it.
But in August there was a deal to try Creative Cloud for $19.99 a month. I bit on the deal and installed it.
But realize.. I don't need all the DEV Tools Nor do I need all the Video tools so $50 a month will be a deal breaking in a year. You need to create sub suites of Creative Cloud that match some of the suites you used to sell or I will abandon the cloud and I suspect like many others CS6 will become the defacto standard for years.
HOWEVER,
I may cancel my CC this month is you don't put some REAL DEVELOPERS on the install software.
It took me 2 hours, BING, GOOGLE, and uninstalling CS6, Adobe reader, Adobe Player etc to get my first Creative Cloud installed.
Today I got the message there was an update to the Creative Cloud desktop. I made the mistake of trying to update.
I now have had the CC desktop uninstalled and the installer again is gives me the fail message with no useful info it did at first install.
So I guess I have spend several hours uninstalling, cleaning, and reinstalling Adobe Software.
What IDIOT writes an installer that fails if the person actually has other software from that company installed.
What IDIOT fails to test a machine with lots of your own software installed to see if it breaks your installer
What IDIOT releases software that demands users uninstall your products every time it needs an update.
This is an Adobe failure but the entire Product Team for the CC Desktop manager application. Time to clean house and bring in the A team to fix this.
Know this.. The Third time I am put in a position to Uninstall, Clean and Reinstall CC.. IT will be Uninstall, Clean Reinstall CS6 and Cancel my CC account and block CC payments to Adobe from my Amex.
This is not new.. I can read for months and months people having this problem. Find the problem Adobe software has with Adobe software and FIX IT.
This is why the Government should have blocked the Macromedia sale. If Adobe had one decent competitor.. this is the kind of thing that would cause people to change.
Lack of competition clearly has made Adobe not care about fixing installer bugs that should he SHOW STOPPER ! CANCEL VACATIONS AND FIX. because hey where else will they go?.
Where will I go, CS6 already paid for and we are done with Adobe and down comes the giant subscription cash cow.. because the installer developers kept us from using the tools you created which are pretty good, if I don't have to keep removing them to update a utility that manages them.

got it installed.
Didn't have to uninstall all the software this time..
And I got a clue to where Adobe may be having problems. I think they have an old library that has broken code for accessing profiles in Windows.
Ran the cleaner for CS6 & Creative cloud.
it then lists all the CS6 and CC Apps including CC Desktop.. I chose that but got a :
"Was cleaned with errors" message
GREAT.. even the cleaner is broke!!!
but unlike other tools tells me where the LOG file is... EXCEPT.
Instead of c:\Users\Tim.Domain\... rest of path where it was
The error lists c:\Users\Tim~1~DOM\.. rest of path.
Well \Tim~1~DOM is a left over folder from a previous profile... that is actually nearly empty. Yet Adobe's error used it not the correct profile in the Error.
So imagine that certain other calls are also using busted Profile calls. that grab simular profies vs the correct one.. BUSTED INSTALLER!!
after the Cleaner was run for only CC Desktop.. I was then able to download and install the current version from Adobe.
Code that grabs the wrong profile path is going to cause problems....

Adobe Creative Cloud Desktop Panel Issues

First, let me say that I've been an Adobe user for more than 18 years.
A while back (about two weeks ago) I went as usual to launch the little Adobe Creative Cloud desktop panel that shows what's installed, updated, available apps and available updates. Instead of it launching as normally, I was told that I had to LOG IN. I'm pretty sure I did just that with my Adobe user name and pwd, but suddenly found myself no longer within the little app management panel, but instead on a screen that told me I could drag and drop files into the cloud there. I did not want to drag and drop any files at all! What I wanted was to use my CC desktop apps management panel so I could INSTALL Dreamweaver CC using the CC desktop apps management panel.
So I dismissed (exited out of) that "drag your files to here" screen. And now every time I launch the desktop panel, it asks me to log in, and every time I try, it comes back with "You've been signed out / Please sign in to continue."
I have been around that loop of changing the password several times over now, with no change to the behavior of the CC desktop apps management panel. I simply CANNOT log in there any more ... What's perplexing is that I never HAD to log in to it before, either! I had been using it for MONTHS since I first installed Adobe CC, and it showed me my apps list and available updates and all that just fine for quite a while, but now it has its head stuck in a corner.
Now when I launch it, I cannot get the panel to display my apps list as it should, but instead it keeps asking me to log in. I have "changed the password" multiple times now.
Thing is, I can log in with that same user id and pwd to my CC account online through the Adobe web site, but the little desktop apps management panel is no longer usable.
Can/should I uninstall and reinstall the apps management panel? Can I do that with the management panel ALONE and NOT cause problems with the CC programs that I DO have installed already (such as Illustrator CC, InDesign CC, and Photoshop CC?)
And why does Adobe support keep closing my case at the same time that I'm pleading with them to HELP me resolve this problem?
Should I simply uninstall the desktop apps management panel and forget about trying to use that and instead control all my CC apps directly from my account via the Adobe website instead? CAN I do this?
Two weeks now and still not resolved.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

My Creative Cloud Desktop App says that apps are installed that aren't.

Important thing to note: I system restored yesterday, which removed the programs that I had installed the day before.
After my earlier discussion received no answer, I searched for more solutions and found one from only two weeks ago that now suggested that the OOBE folder I was renaming was not the correct one. I should go into Program Files/Common Files/Adobe and rename the OOBE folder there to OOBE_old. While I'm searching for this I'm on the phone with a customer service representative I annoyingly cannot remember the name of who is asking for remote control of my computer, which I am loathe to give him, obviously. So I tell him that I'm in the process of executing this solution which he says is fine. So, I execute the solution and finally, the Creative Cloud Desktop App does not launch with a blank screen! It actually asks for my username and password! I enter it and get to the normal page where it has the list of installed apps etc. Except, there is no trace of those installed apps on my computer, indeed, the Creative Cloud Files folder is empty. They are not in my list of installed programs. Because, of course, they were removed yesterday by the System Restore. But, it now does not give me the option to reinstall it. I tell the customer service representative this. Then, the customer service representative hangs up on me. Hangs up on me.
I still don't have a solution, and the man who could have given me one clearly did not deign to do so. Is he representative of your customer service?
I more care about this problem, to be perfectly honest.

For the benefit of anyone who experiences the same problems as me, this is what I did to solve it:
I executed the Adobe CleanerTool to wipe Creative Cloud. Then I executed it again to wipe all evidence of Creative Cloud apps. Now! It works! No thanks to the customer service.

Creative Cloud Desktop install crashes Windows Explorer and hangs

This all started with my inability to activate Adobe Acrobat on my computer after wiping the hard drive and reinstalling the OS.
I had no trouble initially downloading or installing anything from the Adobe Creative Cloud. I ran several apps and they worked (albeit in trial mode for a day or two)
And then the Initial Problem: Trying to Activate Adobe Acrobat failed to get pass the sign-in screen.
It would hang for about 30 minutes and then come back to the error that the computer's clock must be incorrect or an error with the Internet connection. (It's a standard error documented on Adobe's site that says you need to make sure your computer can really get to all of Adobe's activation servers/sites/etc. I double-checked everything in the troubleshooting list to be sure but found nothing wrong with the computer or the ability to get to Adobe's sites.
Exasperated. I went online for tech support. It was definately Level 1 support (had me checking all the stuff I had already spent an hour checking - and had already told him I tested it all).
Anyway, I spent an hour on the chat with Adobe Tech Support going through the usual stuff.
He had me check virus programs, computer clock, conenctions to Adobe sites (like the licensing servers). But nothing ever helped or worked. Then he told me to try going directly to the Adobe Creative Cloud site and trying to download and install the Creative Cloud desktop manager. I did that but it hangs when it launches the manager on the initial window with a black/grey Creative Cloud bar at the top (with the tool drop-down on the right side) but the rest of the window never loads.
After an hour of going in circles I decided it would be better to try again later with someone in second-level support.
In the meantime, I uninstalled ALL Adobe applications. There is no Flash-Player, no Acrobat Reader - nothing from Adobe in my programs list.
I then tried to download and install the Adobe Application Manager. It works up to the point where it launches the Creative Cloud Desktop tools and then hangs at the same place.
There is a Creative Cloud window with the normal black/grey bar at the top - but the rest of the window (where you would normally see and load the apps from) stays empty.
I have rebooted the computer several times to be sure it is a fresh start. That has not helped at all. One additional thing I have noticed in these multiple attempts is that when the Creative Cloud Desktop Manager installer gets about 95% done, it causes Windows Explorer to crash (not Internet Explorer but Windows Explorer). Once Windows Explorer resets, Creative Cloud continues the installation but then opens the window (above) that has nothing but the black/grey header.
I'm struggling for what to do next. Any suggestions would be appreciated. Right now I am paying $50 a month for something I can't even install or use.
For what it's worth, the system is an HP laptop running Windows 7 Ultimate x64. 8GB of RAM and plenty of HDD space. All security updates applied and Symantec Endpoint Protection 12.1. I doubt that any of that last line is relevant since I could run all of this with no problem before wiping the hard drive AND it was all running with no problem - other than Activating Acrobat at the start of this whole issue.

Jim,
You are a lifesaver! I can't think of how many additional hours of frustration you just saved me - but Thank You!!
After posting, I had determined (like you said), that Explorer must be doing that for a reason. I created a new user profile on the system (added a user temporarily) and observed the same behavior of Windows Explorer (stopping/starting) but then continuing to work as it should. At that point I knew the answer was somewhere in the user's profile but I would have had no idea where to look. The opm.db file was indeed the culprit.
I sure do appreciate the excellent help.
Jay

Uninstall Failed, Not listed in Creative Cloud Desktop App list

I keep trying to uninstall ANY and ALL of the Creative Cloud programs downloaded on my computer - Illustrator, InDesign, Photoshop, Premiere Pro - and I keep getting the message in the screen shot I've attached. This goes for the CC AND CC 2014 versions. I have them all. None are appearing in my Creative Cloud deskop app. It is saying I have no apps downloaded. Right now I am in the middle of installing all of the CC 2014 versions (even though the programs panel of my computer (Windows 7 64 bit) says all of these programs are already downloaded, screenshot included below also).
In fact, moments ago - today is 10/24 - my install of InDesign CC 2014 just completed yet my computer says it was installed on 10/6???? Yes, even after a reboot.
Please note: This morning I started by uninstalling the Creative Cloud Desktop App and then reinstalling it successfully.
AND YES, I have already tried the Cleaner Tool 5 times, so please DO NOT suggest that. It does not work. I've also rebooted my system several times.
There is no firewall on my computer. Virus checking is not blocking it either.
Any one else experiencing the same? I need this fixed yesterday. I haven't been able to work in 24 hours.
Please help!

I'm experiencing this same problem where I can't uninstall or install any CC products, and haven't found a resolution yet. The cleaner tool definitely doesn't help and I keep getting messages that the uninstall failed.

Creative Cloud Desktop keeps empty

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