Creative Cloud Desktop konnte nicht installiert werden.

Hallo,
nachdem ich über die Google Suche, das "äußerst anwenderfreundliche" Supportsystem von Adobe immer nur auf den selben Workflow stoße, stelle ich hier mal meine Frage gesondert in der Hoffnung auf Hilfe.
bei der Aktualisierung des CC-Desktops läuft selbiger bei JEDEM EINZELNEN UPDATE auf den selben fehler, dass er bei ca. 90% der installation selbige abbricht und als Fehlermeldung lediglich den obigen Titel auswirft.
Nun gibt es einen mehr oder weniger einfachen workflow um das problem zu beheben und zumindest einmalig meine Apps aktualisieren zu können, zu installieren oder ähnliches (wenn es denn mal funktioniert).
Jedoch möchte auch der CC-Desktop regelmäßig aktualisiert werden und das SPiel beginnt von vorn. Ich hab schon damit abgeschlossen sämtliche funktionen des CC-Desktop für mich nutzen zu können, was schlimm genug ist, aber meine apps möchte ich schon aktuell halten denn letztlich zahle ich für den ganzen kram jeden Monat Geld.
Problemstellung ist dabei, dass ohne den desktop keine apps installiert oder aktualisiert werden können und ich diesen auch nicht irgendwie umgehen kann, das Problem müsste Adobe schon mehr als lang genug bekannt sein, dennoch gibt es noch keine mir bekannte Lösung dafür, wie zum Beispiel mal einfach die letzte version des Desktop online zum download bereit zu stellen.
Ich kann ja nicht jedes mal ne Stunde zeit aufbringen alles runterwerfen und wieder neu installieren nur um ein tolles feature für photoshop nutzen zu können, dann macht es für mich wenig Sinn die CC überhaupt zu nutzen.
Gibt es dafür eine Lösung die nicht nur behelfsmäßig und vorrübergehend funktioniert oder muss ich mich jetzt vor jedem Update fürchten was ja die Grundlage für eine Entscheidung zur CC gewesen ist?
Ich nutze ein Notebook von ASUS und Windows7 64 bit, surfe mit Firefox, Avast als Antivirensoftware und weiteres kann erfragt werden bei Bedarf.
Danke und Grüße

Fredbinder please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.
If you continue to face download difficulties then I would recommend reviewing Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Similar Messages

Sehr geehrte Damen und Herren Seit rund einem Jahr bin ich Abonnent der Creative Cloud. Ich stelle nun folgendes fest: 1.Das Programm Creative Cloude Desktop lässt sich nicht installieren. Die Installation bricht mit einem Fehler ab. 2.Ich kann Creative

Sehr geehrte Damen und Herren
Seit rund einem Jahr bin ich Abonnent der Creative Cloud. Ich stelle nun folgendes fest:
1. Das Programm Creative Cloude Desktop lässt sich nicht installieren. Die Installation bricht mit einem Fehler ab.
2. Ich kann Creative Cloude Desktop nicht mehr aus meinem System deinstallieren. Abbruch mit Fehlermeldung.
3. Ihr System verweigert mein Login in mein Adobe Konto. Auch eine Neueröffnung eines Adobe Kontos bricht mit Fehlermeldung ab.
Ich verstehe nicht, was ich falsch mache und bitte um Erläuterung. Ihre umfangreichen Hilfeseiten helfen mir hier nicht weiter.
Danke und Gruss
Lukas Marbacher
Lukas Marbacher
Hammerstrasse 7, 6312 Steinhausen
041 741 86 92
[email protected]

Hallo Lukas,
als Erstes vielleicht dieses: Wir hier im Forum sind Anwender wie Du und ich. Nur hin und wieder taucht hier jemand der Adobe Mannschaft auf.
Zum Thema:
So seltsam es erscheinen mag, aber das ist wohl wieder eine Sache für das Cleaner Tool.
Manchmal - aus welchen Gründen auch immer - will" CC (auch bei mir) nicht richtig arbeiten. In diesem Fall solltest Du CC komplett löschen (nicht nur mit PC-Bordmitteln) und neu installieren und zwar mit Hilfe des "Adobe Creative Cloud Cleaner Tool".
Ich zitiere: Mit dem Cleaner Tool für Adobe Creative Cloud (CC) können Installationsprobleme bei Adobe Creative Cloud- und Adobe Creative Suite (CS3-CS6)-Anwendungen behoben werden. Das Tool kann Installationsdaten von Prerelease-Installationen von Creative Cloud- und Creative Suite-Anwendungen bereinigen. Es entfernt keine Installationsdaten aus früheren Versionen von Adobe Creative Cloud- oder Creative Suite-Produkten.
Hier der Link: http://helpx.adobe.com/de/creative-suite/kb/cs5-cleaner-tool-installation-problems.html . Bitte beachte unbedingt die dort vorgeschriebenen Folge der Operationen.
Dann wäre da noch dieser Tipp: Manchmal ist aber auch die (zu löschende) Datei "opm.db" im Adobe OOBE Verzeichnis der Übeltäter.
Falls erforderlich und Du weitere Fragen hast benutze den Chat, wenn er "offen" ist, ich hatte damit gute Erfahrungen. Siehe Contact Customer Care = http://helpx.adobe.com/contact.html
Hans-Günter

[GERMAN] Falsche e-mail Adresse ! kann nicht auf mein "adobe creative cloud desktop" zugreifen ! Wie kann ich das rückgängig machen ?

Hallo liebes Adobe-Team,
Ich habe eine e-mail adresse eingegeben und musst die bestätigen, weil ich "adobe creative cloud desktop" aktualisiert habe!
Ich kann mich jetzt nicht mehr in "adobe creative cloud desktop" zugreifen !
Wie kann ich das rückgängig machen ?
LG Tim

Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe CS 4 startet nicht- Grund: Schriftart konnte nicht erstellt werden.

So ich denke, dass Problem ist bekannt.
Beim starten von Adobe CS4 kommt die Meldung " Warnung: Schriftart konnte nicht erstellt werden". Danach öffnet sich das Programm zwar aber man kann auf nichts zugreifen.
Ich weiß, dass es etwas mit fehlerhaften Fonts zu tun hat, hab mir auch schon ein paar Lösungsvorschläge angesehen aber habe diese nur schlecht bzw. garnicht verstanden.
Wäre nett, wenn man mir den Lösungsweg Schritt für Schritt auflisten könnte. Bin da etwas eigen
Bitte um schnelle Antwort.
Greetz Raizze

function(){return A.apply(null,[this].concat($A(arguments)))}
function(){return A.apply(null,[this].concat($A(arguments)))}Bernhard Katein wrote:
Hallo,
Adobe hat in seiner Creative-Suite einige Programme, die mit Schriften umgehen (Illustrator, InDesign, Photoshop ...).
Vielleicht verätst Du den Experten (gehöre nicht dazu), mit welchem Programm Du das Problem hast und seit wann?
Vielleicht erhälts Du dann eher Hilfe.
Gruß
Bernhard
Stimmt, dann fehlen insgesamt folgende Infos:
Programm
Programmvariante wenn gegeben (z.B. Photoshop Standard oder Extended)
Creative Suite Variante
Programmversionen (gemeint sind die Dots)
Und dann noch zusätzlich:
Betriebssystem
Bestriebssystem-Version
Prozessor, Gerät
Installierte Vorversionen, einschließlich Testversionen

I am trying to sync to Outlook 2010. I get a weird error message when I am trying to setup on my pc. Its not english. It says "der automatische refresh konnte nicht gestartet werden" Help!

I am trying to sync to Outlook 2010. I get a weird error message when I am trying to setup on my pc. Its not english. It says "der automatische refresh konnte nicht gestartet werden" Help!

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Adobe cs6 installer konnte nicht initialisiert werden

hallo
ich habe probleme bei der installation
"adobe cs6 installer konnte nicht initialisiert werden"
kann mir jemand einen tipp geben?

run the cleaner and reinstall: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
if that fails, you'll need to check your install logs, http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

Fehlermeldung nach Installation: Installer konnte nicht initialisiert werden. Adobe Support Advisor herunterladen.

Na toll, das besagte Programm gibts ja nicht mehr! Was nun?!!!

Danke hat sich mittlereweile erledigt.
Ich hatte die Master Collection runtergeladen und wollte sie dann installieren. Dann kam immer die Meldung "Installer konnte nicht initialisiert werden" und der Verweis ich soll den Adobe Support Advisor herunterladen. Da es dieses Programm nicht mehr gibt habe ich stattdessen den Adobe Application Manager heruntergeladen, einen Neustart gemacht, den Application Mangaer installiert und viola, die Master Collection begann sich zu installieren.
Also eigentlich, super, nur häng ich jetzt am nächsten Schritt: Der Installer fragt nach meiner Seriennummer. Die geb ich ein, und es heißt dann "diese Seriennummer konnte nicht überprüft werden"... ich bin am verzweifeln

Fehlermeldung Adobe updater konnte nicht gestartet werden

Beim Starten von Photoshop CS 2 kommt immer diese Fehlermeldung:
Der Adobe updater konnte nicht gestartet werden. Installieren sie die Anwendungund die Komponenten neu.
Ich hab nun schon mehrmals mit der Repair-Funktion und einer Neuinstallation des Programmes versucht den Fehler weg zu bekommen, leider erfolglos!
Wer weiß Rat??
combatmiles

Hi Willi!
Updater hab ich im net keinen gefunden...
Die Updates hab ich aber schon alle installiert.

Der Vorgang konnte nicht abgeschlossen werden. (NSURLErrorDomain-Fehler -1012.)

While trying to download requiered updates the app store app returns
Der Vorgang konnte nicht abgeschlossen werden. (NSURLErrorDomain-Fehler -1012.)
Has anyone an idea?

Hallo Leute,
Nach dem Update auf 10.9.1 trat kein Fehler mehr im App Store auf.
Doch leider war dieser Zustand nur von kurzer Dauer. Es erschein erneut
die Fehlermeldung.
Empfohlene Dowloads für die Hard- und Software habe ich mittlerweile
geprüft/installiert, aber der Fehler ist immer noch vorhanden.
Übrigens: Die Uhrzeit ist ok.
Wer kann mir noch Tipps geben
Schöne Weihnachtsgrüße
Amost 17

Fehlermeldung "acroRd.exe konnte nicht gefunden werden"?

Fehlermeldung "acroRd.exe konnte nicht gefunden werden"
installation ist aber korrekt verlaufen und der pfad stimmt auch, alle dateien vorhanden !!
was tun ????

i. Schritt :
Wed Dec 11 11:57:32 2013 ** Info : Log Started : Reader Acrobat Cleaner Tool.
Wed Dec 11 11:57:49 2013 ** Info : Product available for upgradeCode {A6EADE66-0000-0000-484E-7E8A45000000}:
Wed Dec 11 11:57:49 2013 ** Info : Installed products found #1:
Wed Dec 11 11:57:49 2013 ** Info :    Manufacturer:        Adobe Systems Incorporated
Wed Dec 11 11:57:49 2013 ** Info :    Product:             Adobe Reader XI (11.0.04) - Deutsch
Wed Dec 11 11:57:49 2013 ** Info :    Version:             11.0.04
Wed Dec 11 11:57:49 2013 ** Info :    GUID:                {AC76BA86-7AD7-1031-7B44-AB0000000001}
Wed Dec 11 11:57:49 2013 ** Info :    Cached MSI location: C:\Windows\Installer\19ae922.msi
Wed Dec 11 11:57:49 2013 ** Info :    Install location: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\
Wed Dec 11 11:57:53 2013 ** Info : Product to clean : Reader
Wed Dec 11 11:57:53 2013 ** Info : Initialized Reader Configurations .
Wed Dec 11 11:57:53 2013 ** Info : Clean level : All
Wed Dec 11 11:57:53 2013 ** Info : Product available for upgradeCode {A6EADE66-0000-0000-484E-7E8A45000000}:
Wed Dec 11 11:57:53 2013 ** Info : Installed products found #1:
Wed Dec 11 11:57:53 2013 ** Info :    Manufacturer:        Adobe Systems Incorporated
Wed Dec 11 11:57:53 2013 ** Info :    Product:             Adobe Reader XI (11.0.04) - Deutsch
Wed Dec 11 11:57:53 2013 ** Info :    Version:             11.0.04
Wed Dec 11 11:57:53 2013 ** Info :    GUID:                {AC76BA86-7AD7-1031-7B44-AB0000000001}
Wed Dec 11 11:57:53 2013 ** Info :    Cached MSI location: C:\Windows\Installer\19ae922.msi
Wed Dec 11 11:57:53 2013 ** Info :    Install location: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\
Wed Dec 11 11:58:51 2013 ** Info : Uninstallation return code : 0
Wed Dec 11 11:58:51 2013 ** Info : Uninstallation message : Der Vorgang wurde erfolgreich beendet.
Wed Dec 11 11:58:51 2013 ** Info : Product Adobe Reader XI (11.0.04) - Deutsch Successfully UnInstalled
Wed Dec 11 11:58:51 2013 ** Info : Product uninstalled : Adobe Reader XI (11.0.04) - Deutsch
Wed Dec 11 11:58:52 2013 ** Info : Access Denied . Fixing Permissions of folder C:\Program Files (x86)\Adobe\Reader 11.0\Reader
Wed Dec 11 11:58:52 2013 ** Info : Successfully changed DACL
Wed Dec 11 11:58:55 2013 ** Info : Folder not deleted : C:\Program Files (x86)\Adobe\Reader 11.0\Reader @ Reason : 32
Wed Dec 11 11:58:55 2013 ** Info : File deleted : C:\Users\Public\Desktop\Adobe Reader XI.lnk
Wed Dec 11 11:58:56 2013 ** Info : Access Denied . Fixing Permissions of folder C:\Program Files (x86)\Adobe\Reader 11.0\Reader
Wed Dec 11 11:58:56 2013 ** Info : Successfully changed DACL
Wed Dec 11 11:58:58 2013 ** Info : Folder not deleted : C:\Program Files (x86)\Adobe\Reader 11.0\Reader @ Reason : 32
Wed Dec 11 11:58:58 2013 ** Info : Registry value deleted : HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\10.0\Installer : ACLStatus
Wed Dec 11 11:58:58 2013 ** Info : Registry value deleted : HKEY_CLASSES_ROOT\AppID\PDFPrevHndlrShim.EXE : AppID
Wed Dec 11 11:58:58 2013 ** Info : Registry value deleted : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\PreviewHandlers : {49400A7C-81A8-4F52-8CCE-D54739EE87EC}
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-0DCD94E25B48}
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-0DCD94E25B48}
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-0DCD94E25B48}\1.0
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-0DCD94E25B48}\1.0\0
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\0, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\0
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\0\win32
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\0\win32, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\0\win32
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\FLAGS
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\FLAGS, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\FLAGS
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\HELPDIR
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\HELPDIR, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-
0DCD94E25B48}\1.0\HELPDIR
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\TypeLib\{5F226421-415D-408D-9A09-0DCD94E25B48}
Wed Dec 11 11:58:58 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\AcroExch.Document
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
Wed Dec 11 11:58:58 2013 ** Error : Error Opening RegistryKey ,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}. Try
again with different WOW registry view.
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\InprocServer32
Wed Dec 11 11:58:58 2013 ** Error : Error Opening RegistryKey ,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\InprocServer32. Try again with different WOW registry view.
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\InprocServer32, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\InprocServer32
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\ProgID
Wed Dec 11 11:58:58 2013 ** Error : Error Opening RegistryKey ,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\ProgID.
Try again with different WOW registry view.
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\ProgID, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\ProgID
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\Programmable
Wed Dec 11 11:58:58 2013 ** Error : Error Opening RegistryKey ,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\Programmable. Try again with different WOW registry view.
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\Programmable, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\Programmable
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\TypeLib
Wed Dec 11 11:58:58 2013 ** Error : Error Opening RegistryKey ,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\TypeLib. Try again with different WOW registry view.
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\TypeLib, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\TypeLib
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\VersionIndependentProgID
Wed Dec 11 11:58:58 2013 ** Error : Error Opening RegistryKey ,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\VersionIndependentProgID. Try again with different WOW registry view.
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\VersionIndependentProgID, Now trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3}\VersionIndependentProgID
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj, Now trying to take
the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj\CLSID
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj\CLSID, Now trying
to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj\CLSID
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj\CurVer
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj\CurVer, Now trying
to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj\CurVer
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj.1
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj.1, Now trying to
take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj.1
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Warning : Opening registry entry for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj.1\CLSID
Wed Dec 11 11:58:58 2013 ** Error : Access Denied for Opening RegistryKey,HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj.1\CLSID, Now
trying to take the ownership.
Wed Dec 11 11:58:58 2013 ** Info : Permissions successfully set for HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj.1\CLSID
Wed Dec 11 11:58:58 2013 ** Info : Last known problem fixed
Wed Dec 11 11:58:58 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\AcroIEHelper.AcroIEHlprObj.1
Wed Dec 11 11:58:58 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\.pdf
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\AppID\{5D238751-7E51-4F24-9E7D-93C58881B20B}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\Interface\{EEFB34E3-A72E-42FC-A5E1-FD494145E19F}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\PDFPrevHndlrShim.PDFPrevHndlrShim
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\PDFPrevHndlrShim.PDFPrevHndlrShim.1
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\TypeLib\{A58FB5B3-CF96-4C63-B0D2-232A1AEA1A1B}\1.0
Wed Dec 11 11:58:59 2013 ** Info : Registry key not deleted : HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\10.0\Installer @ Reason :
precaution as this registry key has child nodes
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\Adobe.Reader.HTMLPreview.1
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\Interface\{671B6145-4169-4ADD-9AF3-E6990EB2B325}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\Interface\{0C52A2CC-66F1-4B2B-A9E4-9723791F0BBD}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\Interface\{62776AC3-A015-4BA5-A1C7-DCD765881249}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\Interface\{566A7BC7-B295-41B7-A818-12F9E5CA46CA}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\CLSID\{BDE0D630-7801-47cd-984E-1F0AFBC5ACBF}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\CLSID\{671B6145-4169-4ADD-9AF3-E6990EB2B325}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\CLSID\{5AAABB05-F91B-4bce-AB18-D8319DEDABA8}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\Interface\{F1E6C7A4-6B15-4C06-B1EF-88A4F2A886CB}
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\TypeLib\{BE79C475-D632-4A57-91B3-DA044FA27CDA}\1.0
Wed Dec 11 11:58:59 2013 ** Info : Registry key deleted : HKEY_CLASSES_ROOT\Interface\{3F77C747-A942-45B2-A812-097A1F5CFE6F}
Wed Dec 11 11:58:59 2013 ** Info : Registry key not deleted : HKEY_CLASSES_ROOT\AppID\{5AAABB05-F91B-4bce-AB18-D8319DEDABA8} @
Reason : precaution as this registry key has child nodes
Wed Dec 11 11:58:59 2013 ** Info : Registry key not deleted : HKEY_CLASSES_ROOT\AppID\{BDE0D630-7801-47cd-984E-1F0AFBC5ACBF} @ Reason
: precaution as this registry key has child nodes
Wed Dec 11 11:58:59 2013 ** Info : Registry key not deleted : HKEY_CLASSES_ROOT\AppID\{5AAABB05-F91B-4bce-AB18-D8319DEDABA8} @
Reason : precaution as this registry key has child nodes
Wed Dec 11 11:58:59 2013 ** Info : Registry key not deleted : HKEY_CLASSES_ROOT\AppID\{BDE0D630-7801-47cd-984E-1F0AFBC5ACBF} @ Reason
: precaution as this registry key has child nodes
Wed Dec 11 11:59:11 2013 ** Info : Folder deleted : C:\Program Files (x86)\Common Files\Adobe\Updater6
Wed Dec 11 11:59:11 2013 ** Info : Registry key deleted : HKEY_LOCAL_MACHINE\Software\Adobe\PDF Owner
Wed Dec 11 11:59:11 2013 ** Info : Registry key deleted : HKEY_CURRENT_USER\Software\Adobe\Adobe ARM
Wed Dec 11 11:59:11 2013 ** Info : Registry key deleted : HKEY_LOCAL_MACHINE\Software\Adobe\Adobe ARM
Wed Dec 11 11:59:11 2013 ** Info : Registry key deleted : HKEY_CURRENT_USER\Software\Adobe\Adobe Synchronizer\10.0
Wed Dec 11 11:59:11 2013 ** Info : Folder deleted : C:\Users\@@@@@@\AppData\Local\Temp\RaftTempFiles\
Wed Dec 11 11:59:11 2013 ** Info : Cleanup successfully done.
Wed Dec 11 11:59:11 2013 ** Info : Please restart your machine to complete cleanup.
Wed Dec 11 11:59:11 2013 ** Info : Log Ended.
Wed Dec 11 11:59:11 2013 ** Info : ---------------------------------------------

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

CC apps only have try button in Creative Cloud desktop app

I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at adobe.com it says the creative cloud membership is active until May 2014.
I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
I'm using OS10.8.4

Jodi I am showing 4 successful activation requests from yesterday. If you are continuing to experience difficulties then I would recommend contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Creative Cloud Desktop issue: "you've been signed out" when trying to sign in

Hi,
Following the resolution guide for this issue on the adobe site, I have deleted the opm.db file from the oobe folder. But the issue still remains.
Steps carried out
Quit the app
Deleted opm.db file
launched the app
signed in
same error
I have also done a restart after deleting the file.
I also reinstalled the application.
Is this issue due to the maintenance? My Colleague has the same issue.
Thanks in advance for your help.

Hi All,
Issue:
When you launch the Creative Cloud desktop app, a "You've been signed out" message appears.
Troubleshoot points of note.
Mac Mavericks OS
This is happening on two Macs – regardless of user credentials used
This works using the user’s credentials from a PC using the windows Creative Cloud Desktop App
Creative Cloud Desktop successful downloaded one app on the 16/06/2014 to the Mac
Adobe’s Resolution
https://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Also tried renaming another folder – AAMupdater in the Adobe folder, as suggested on an Adobe Forum
Deleted OOBE folder in a second location (location that differs from that in the guide above)
Also used the Creative Cloud Cleaner to tidy up installation files
This issue is still on going and I have submitted a log to Adobe Tech for analysis on User: Daniel above.
If anyone has a solution please let me know.

Creative Cloud Desktop konnte nicht installiert werden.

Similar Messages

Maybe you are looking for