Creative Cloud Desktop Manager not recognizing membership

All my CC apps are opening as trial versions and when I sign in after clicking "License this software" it still doesn't recognize my subscription and continues to ask for a serial number.

Looks like I had done all you advised except delete the Adobe Creative Cloud and Application Manager folders under Utilities. I did that and now CC installation is proceeding. THANK YOU, THANK YOU, THANK YOU! I spent an hour waiting for someone to get to me on Chat and gave up and was not looking forward to calling Adobe tomorrow.

Similar Messages

  • Why do certain apps were not showing up in creative cloud desktop manager

    I'm not so sure on why this error message shows up every time I logged in to my computer. Here’s my scenario…
    Every time I try to open the Creative Cloud desktop manager and it will not launch as if it’s not working. So I saved a copy of their installer so that I can reinstall it every time I login. Yes EVERY TIME. Once the CC desktop manager shows up, the only app that shows up is LR. But as I check my Control Panel, Photoshop CC, Dreamweaver and Acrobat was installed. However, as I try to launch those three programs, that error above shows up. So my daily routine is to install a software and use it. Then tomorrow, same routine again. I’m doing this process for a month now and I’m getting tired of it as time goes by. Is there a possible solution for this? I’ve tried to uninstall and reinstall it again but having the same loop over and over again. Thanks for the help! I’m using Windows by the way.

    It seems that the problem is still there. The usual routine of mine.
    First I opened the Creative Cloud desktop launcher and nothing's happening. It's not opening as if it's not installed. So I tried to run the installer again and it pops out and it only shows that Lightroom is the only one installed. As you can see on the photo above, it shows that Dreamweaver, Acrobat, and Photoshop were installed but it's now showing up in my Apps list. I tried to open Photoshop and it requires me to log in to my Adobe account before I can continue using it. Before, I can use it even if I'm not connected to the Internet. But now, there's this sign in page and I need to be logged in to my Adobe account before I can use Photoshop. Is there a possible solution to this?

  • Adobe creative cloud desktop is not detecting my internet connection?

    adobe creative cloud desktop is not detecting my internet connection?

    i connected with the adobe people through 'contact an agent'.
    very helpful, they remote managed my desktop to fix the issue.
    apparently something to do with permissions not activated for adobe, not sure how and why this happens though, or why it was fine earlier and suddenly stoppped.
    they insisted it was to do with being on a wifi connection but that's not possible because i have my laptop right next to my desktop and that was working fine.
    it took about four hours to fix though, so be patient!

  • My creative Cloud desktop manager is blank

    When I open my Creative Cloud desktop manager, nothing appears.  I have a few apps installed, but have had problems using PS, so I uninstalled it and wanted to reinstall.  But my Cloud manager appears to not function.  I uninstalled the manager and reinstalled.  Still blank.

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative cloud desktop manager non responsive

    Trying to update to the new lightroom through the creative desktop manager. the CC manager does nothing the beach ball keeps spinning for hours.
    Thanks,
    Glenn

    Pattie,
    Thank You, it works now thanks to your information.
    Glenn Glenn Johnson Photography214-923-9477http://GlennJohnsonPhotography.com 
          From: Pattie-F <[email protected]>
    To: Glenn Johnson <[email protected]>
    Sent: Wednesday, April 22, 2015 1:21 PM
    Subject:  creative cloud desktop manager non responsive
    creative cloud desktop manager non responsive
    created by Pattie-F in Adobe Creative Cloud - View the full discussionHi Glenn- Check out this link and see if it solves your problem: 
    App doesn't open
    Progress wheel spins continually
      Pattie If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7466505#7466505 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7466505#7466505 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applica

    Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.

    I received no error message. The application was just trying to find applications unsuccessfully.
    I am using MAC OS 10.10.1
    I tried to uninstall the application  but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
    Otherwise I would have to reinstall everything and this would be a pain.
    Thanks for your help.

  • Creative cloud desktop app not working!!! won't let me sign in or reinstall

    MAC os 10.7.5
    Creative Cloud does not work!
    Customer is waiting for work done, and this cost me money!!!! So help me please!
    I can't sign in to my Creative Cloud  desktop application. It opens, I enter my info, and then, I have a message you are no longer signed in. I tried to close the app several times, and also reinstall it. Nothing doesn't help.
    Uploading is not allowed bacause Creative Cloud desktop does not work, fonts are missing because Typekit does not work!!!!!!!!

    Hello paulina,
    sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Error updating to new creative cloud desktop manager

    Just tried to update to the new creative cloud desktop manager, and I am getting and error stating that the software is missing or damaged. I have renamed the OBOO, uninstalled and used the cleaner and reinstalled, and still the same error. Help! (Working on OS X Yosemite)

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

    I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system.  No operating problems with Photoshop CC at all.  But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC.  No problems with this.  But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install".  It is already installed.
    Grateful for any explanation.  I'm not losing sleep over it, just curious.  Thanks.

    Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

  • Adobe Creative Cloud Desktop does not install

    Hi,
    I am trying to install the trial of Adobe Creative Cloud on my Mac (10.9.5). When I run the Creative Cloud Installer, it shows 'Downloading Creative Cloud desktop' and then stops with the error message 'We’ve encountered the following issues: Installer was unable to create a critical file/directory. Please try installing again. (Error code: 44)'.
    Here is what I tried so far:
    1) Trying again yields the same result.
    2) Trying the install from my admin account yields the same result.
    Other info:
    1) The machine has a licensed copy of Adobe Creative Suite 5.
    2) I previously installed a trial of CS6 but have since removed that to go to CC instead.
    3) Removal of the CS6 trial by the uninstaller failed - I had to remove components manually.
    Does anyone have an idea what the issue could be? Very frustrating as I need to start using CC as soon as possible and purchase a subscription.
    Best regards
    Tim

    Hi Jeff,
    I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.
    In the end I did as follows:
    Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
    Cloned my internal SSD drive to an external hard disk.
    Formatted my internal SSD drive.
    Re-installed Mavericks 10.9.5.
    Installed CC Desktop successfully.
    Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.
    It took a little time, but everything now works as it should.
    Problem resolved!
    Tim

  • Creative Cloud Desktop App Not Connecting

    HI,
    I have just updated the creative cloud desktop app and now I cannot install any apps. Every time I try an logi  in all i get is an Unknown Server Error (Sign in is currently unavailable. We are unabale to access your account. Please try again later). This has been going on since last night.
    1; I am logged in no problem via Firefox
    2: My subscription is up to date for another year
    3: I can even download and install the new creative cloud desktop app and that's as far as i can get...
    I have even deleted the creative cloud app and re-installed and get the same message..
    Any other suggestions anyone???
    BTW Mountain Lion 10.8.4

    Thanks Beverley, I will try the steps there.
    Though I would also point out that you shouldn't need to ask users to do this kind of stuff - if there are known issues with cached user data then this should have been cleaned up automatically by the software update (especially since it seems to have forgotten my previous login settings anyway?).
    This is a similar point to the manual Adobe application cleaner tools that staff often ask users to run - these really shoudn't be needed if software is written correctly.
    In reference to the article you linked to, this seems to have been fairly hastily cobbled together. Solution 1 has "Delete the opm.db file." as it's sub-heading (?) but the steps involve renaming the file, not deleting it. This may sound like a minor gripe but I started searching the whole of my C: drive before realising the steps showed the filepath, and that renaming was required rather than deletion. In Solution 2, point 1b states "Choose an Adobe Creative Cloud and click Uninstall/Change." - I'm sure I don't need to point out the glaring grammatical error here.
    Regards,
    Blake

  • Creative Cloud Desktop App not loading certain pages

    Hello,
    The Creative Cloud Desktop app is not loading the Home, Files, and Fonts pages. The only thing I get is the loading graphic spinning away. I've tried signing out then in, quitting the app, restarting the machine, renaming the OPM file to old, tried turning File and Font sync off - which it doesn't seem to do, checked the internet connection without any difference. The Cloud status page says everything is good.
    I'm on an iMac running the GM of Mavericks. I've been running Mavericks beta for awhile and haven't had any trouble previously.
    Does anyone have any suggestions as to how I can get to those pages?
    Thank you!
    Mike

    Hi Mike,
    Does reinstalling the Creative Cloud app make any difference? There is an uninstaller in the Creative Cloud app folder in Applications. Also, does the same thing happen in a newly created admin account?
    -Dave

  • Creative Cloud Desktop will not install

    I'm using a 2009 iMac running Yosemite. I've tried a lot of methods I've seen in the forums here (renaming OOBE, restarting, Application Manager, etc) and cannot get through the creative cloud desktop installer without it simply stopping and disappearing at around 50% completion. Application manager 'fails to initialize' so I cannot go that route either.
    I'm stuck.. I'd really like to get creative cloud desktop again. Please help!

    Hi Snas,
    Please download the Creative cloud desktop application from the help document below:
    Creative Cloud Help | Creative Cloud for desktop
    Regards,
    Sheena

  • Creative cloud app is not recognizing installed applications

    Creative cloud app first lost Lightroom and has not Lost Photoshop from the installed apps list.
    I have taken the steps of logging out of CC then quitting the app and renaming opm.db to old.
    New file was created, logged in, but the same problem persists

    Hi Anthony,
    Since removing the opm.db file and signing out/ in did not work. I would suggest that you use the Adobe Clean tool to remove the software and reinstall.
    Make sure your computer can still access the adobe servers. Check the hosts file.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Here is a link to the updated Creative Cloud app manager for when you need to download it again
    Thanks
    Scott

  • Creative Cloud desktop app not seeing my installed CC2014 apps

    I just uninstalled Creative Cloud and reinstalled in as it was not launching. Now it is launching fine but not seeing the installed cc2014 apps on my machine. Its prompting me to install them. How do I fix this?

    Damn, lucky you. 
    I re-installed everything like you did but my CC desktop app isn't picking anything up.
    What file directory did you lead it to?

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