Creative Cloud Desktop on Mavericks logs out and has a red exclamation point.

I recently purchased a new MacBook Pro with OS Mavericks on it. Since then, I can log into Creative Cloud desktop with no issues and use the app. But once my laptop goes to sleep and I wake it up, I will have a red exclamation point on the icon in the menu bar. If I click on the icon in the menu bar it will tell me the problem is with apps and if I click on apps it will eventually update and the red exclamation point will go away. But sometimes, when I click on the creative cloud icon in the menu bar it will say there is a problem with the connection and allows me to retry which will eventually get me back in or sometimes it will have just logged me out and I have to log back in.
It never did this before, I was able to just log in once and it would always be logged in and no network problems.
Any ideas?
Thank you.

I had similiar problem and i just stopped using Creative Cloud desktop. There's lot of other issues with that application that cannot be fixed since July.
I doubt that this application was created by some who ever worked on Mac. That's why i would recommend patience and disabling launching at start.

Similar Messages

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

Creative Cloud Desktop App refuses log-in for Windows 8

I've been getting this "unknown server error" for 4 days on my windows 8 creative cloud desktop app. I cannot install other CC aps until you resolve this.
-- This has been a problem ever since creative cloud FORCED me to "upgrade" the creative cloud desktop app last weekend.
The Desktop CC app worked fine before the forced upgrade.
The error looks like this on my screen...
http://s24.postimg.org/rta8cf9dh/retry.png
To solve the problem, you must explain how do I get the upgrade creative cloud app to read my correct log in info?
I'm using windows 8, AND I've already tried the following...
1. re-installing creative cloud from the creative cloud website (did it 4 times now)
2. changing the folder "OOBE" to "OOBE_old" (did not work)
3. I also tried installing this exe: PC: http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager7.0_all.exe , which did not work

Hi Terranovascreen,
Which OOBE folder have you renamed ? There are 2 which exist.
Please follow the suggestion in the link below which might help :-
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
--Manish

Creative cloud desktop keeps signing me out

Ever since the update it seems like everytime i go to click on the creative cloud desptop I am signed out. I sign in and then work for a few minutes... I go back to my creative Cloud desktop connection and it is signed out again. It will not keep me signed in. My internet connection is strong then entire time.
any suggestions?

Hi there,
Please refer the KB Doc : http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applica tions-repeatedly.html
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applica tions-repeatedly.html.
Send a private message to me with your Adobe ID so I can check your activation history. Do not post it here.
If you dont know how to do that refer : http://forums.adobe.com/thread/1184148
Thanks!
Ankit

Creative Cloud Desktop install crashes Windows Explorer and hangs

This all started with my inability to activate Adobe Acrobat on my computer after wiping the hard drive and reinstalling the OS.
I had no trouble initially downloading or installing anything from the Adobe Creative Cloud. I ran several apps and they worked (albeit in trial mode for a day or two)
And then the Initial Problem: Trying to Activate Adobe Acrobat failed to get pass the sign-in screen.
It would hang for about 30 minutes and then come back to the error that the computer's clock must be incorrect or an error with the Internet connection. (It's a standard error documented on Adobe's site that says you need to make sure your computer can really get to all of Adobe's activation servers/sites/etc. I double-checked everything in the troubleshooting list to be sure but found nothing wrong with the computer or the ability to get to Adobe's sites.
Exasperated. I went online for tech support. It was definately Level 1 support (had me checking all the stuff I had already spent an hour checking - and had already told him I tested it all).
Anyway, I spent an hour on the chat with Adobe Tech Support going through the usual stuff.
He had me check virus programs, computer clock, conenctions to Adobe sites (like the licensing servers). But nothing ever helped or worked. Then he told me to try going directly to the Adobe Creative Cloud site and trying to download and install the Creative Cloud desktop manager. I did that but it hangs when it launches the manager on the initial window with a black/grey Creative Cloud bar at the top (with the tool drop-down on the right side) but the rest of the window never loads.
After an hour of going in circles I decided it would be better to try again later with someone in second-level support.
In the meantime, I uninstalled ALL Adobe applications. There is no Flash-Player, no Acrobat Reader - nothing from Adobe in my programs list.
I then tried to download and install the Adobe Application Manager. It works up to the point where it launches the Creative Cloud Desktop tools and then hangs at the same place.
There is a Creative Cloud window with the normal black/grey bar at the top - but the rest of the window (where you would normally see and load the apps from) stays empty.
I have rebooted the computer several times to be sure it is a fresh start. That has not helped at all. One additional thing I have noticed in these multiple attempts is that when the Creative Cloud Desktop Manager installer gets about 95% done, it causes Windows Explorer to crash (not Internet Explorer but Windows Explorer). Once Windows Explorer resets, Creative Cloud continues the installation but then opens the window (above) that has nothing but the black/grey header.
I'm struggling for what to do next. Any suggestions would be appreciated. Right now I am paying $50 a month for something I can't even install or use.
For what it's worth, the system is an HP laptop running Windows 7 Ultimate x64. 8GB of RAM and plenty of HDD space. All security updates applied and Symantec Endpoint Protection 12.1. I doubt that any of that last line is relevant since I could run all of this with no problem before wiping the hard drive AND it was all running with no problem - other than Activating Acrobat at the start of this whole issue.

Jim,
You are a lifesaver! I can't think of how many additional hours of frustration you just saved me - but Thank You!!
After posting, I had determined (like you said), that Explorer must be doing that for a reason. I created a new user profile on the system (added a user temporarily) and observed the same behavior of Windows Explorer (stopping/starting) but then continuing to work as it should. At that point I knew the answer was somewhere in the user's profile but I would have had no idea where to look. The opm.db file was indeed the culprit.
I sure do appreciate the excellent help.
Jay

Creative Cloud desktop App for Mac crashes and does not work

Installed creative cloud for MAC (running OSX 10.9). App does not run. I see the Creative Cloud icon at top of screen (in menu) for about 0.5 seconds then it disappears. No error messages or warnings. I have tried to uninstall and install the desktop app many times with the same results. It appears there is no way to download the LR CC and PS CC that I paid for.
I have even tried to run this from another dmim account. Same error.
I have run disk utility - repair disk and repair permissions.
Please can someone help me with this issue?
Thank you.

Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Whenever I try to log-in to desktop creative cloud program, it automatically log-out. :(

as you see the title, it is about log-in to CC programs.
it never happen before, but today the desktop CC log out me automatically every time I logged in!
like, if I enter my account, and click log-in, or sign in
next it said "you are logged-out"
I even delete the program and re-download the CC programs..
I don't know why it happens
What can I do?
HELP ME

Moving this discussion to the Creative Cloud Download & Install forum.
Richeric.lnp are you on a managed network? If so then please contact your I.T. department.

Creative Cloud desktop app STILL signing out automatically

I realize there are other threads on this, but wanted to chime in and say this is STILL an ongoing issue. And it seems especially worse after the last CC app update. I've lost count of the number of times I've had to sign in today.
After watching the behavior for two days I've narrowed this down to an issue with Acrobat, at least on my machine. It seems that opening a PDF file is what triggers the issue. This does not happen every time, but every time I get the request to "sign in" and I notice my systray icon is grayed out it's after I've tried to open a PDF file. Sometimes I can open the PDF with no issues, then after a few seconds the file will close and I'll get the "Adobe Software License Agreement" dialog box which I have to accept then have to sign into the cloud again. And of course whenever that happens the next time I try to open any Adobe products I have to accept the licensing agreement each time. Highly annoying!! Is this issue any closer to being resolved??

FWIW, with the help of Adobe support, my own problem seems to have been fixed (and stayed fixed) for about a week.
For clarity, the major problem I had was the one described by the original poster, where I'd pingpong between being able to be logged into either the (Windows 7 32 bit) Creative Cloud app, or into Acrobat, but never both. If I used Acrobat, it would shortly thereafter log me out of CC; then when I logged back into CC, the next time I used Acrobat it would demand me to log in; and the cycle repeated forever.
Anyway. The solution was to:
log out of Creative Cloud
uninstall Acrobat using "Add or remove programs" (aka Programs and Features) from the Windows Control Panel (there were TWO Acrobat entries; I removed both).
check using the Adobe cleaner tool that there were no remaining traces of Acrobat (while leaving intact Creative Cloud and any other apps). In my case there were no remaining traces; presumably if you found any traces of Acrobat you'd use the cleaner tool to eradicate them before proceeding
log back into the Creative Cloud app
re-install Acrobat from within the Creative Cloud app
As I said, all has been well for a week or so. I'll report back if it quits working again.

Creative cloud keeps saying im logged out when i log in

evertime i try to log in creative cloud it keeps saying im logged out when i log in. but im not logged in

You will need to go to the folder where the database is stored on your computer (location is dependent on Mac or Windows system) and either delete two folders or rename them.
I am on a windows 7 computer so your file locations may be a bit different than mine especially if you are on a mac.
Close the manager. {this requires right clicking on the manager's icon in the taskbar} (Clicking the X in the upper right hand corner does not shut down the program, it only hides it)
In windows Explorer go to the following folder location: C:\Users\{Name goes here}\AppData\Local\Adobe
Find the folders -
AAMUpdater
OOBE
Rename them
AAMUpdater.old
OOBE.old
Start the manager, type in your username and password then OK the license agreement.
At this point you should be ready to go.

Creative Cloud Desktop | Applying identical updates, over and over again.

My CC app is applying the same updates to 6 products almost every day. Same updates, same version number, exactly the same detail. I'm not a missing a .01 revision - they are all the same.
OS X Mavericks. Latest CC desktop applied today. Same issue.
I really don't want to have to uninstall and reinstall apps and plugins. This stuff should work out the box at 50 PCM.
Please advise.

Hi MCQ UK,
Please try the below mentioned steps:
1. Navigate to ~/Library/Application Support/Adobe/AAMUpdater/1.0 and rename it.
Enable user Library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.
2. Enable root account and navigate to ~/Library/Application Support/Adobe/AAMUpdater/1.0 and rename it.
Enable root account: http://support.apple.com/kb/PH14281.
Launch CC desktop and let me know if still the same issue.
Regards,
Romit Sinha

My creative Cloud desktop app just keeps spinning and I can't sync my computers

I have been trying to sync my desktop to my laptop and my creative could app just keeps spinning and spinning. Internet works. I am signed in. When I say to sync now, it take a long time and goes through the process and then says it can't connect to the internet, yet I am on the Internet and my account is open. When I look at the desktop app, the Home page just keeps spinning and spinning. All programs are up to date. HELP!

Hi,
quit cc app and then from the activity monitor try and close any itunes services that are running in the background.
Thank You
Arjun

Im trygin to install it from the Creative Cloud Desktop but is not working it has been 2 days now

it has been 2 days now

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
Before you go to chat, read Questions you need to answer to receive better help so you will know the kind of information you will need, that you did not provide here

Creative Cloud desktop greyed out and empty - no access

After migrating from my iMac to an MacBook Pro I am unable to open creative cloud and any applications.
I have done a uninstall and followed all the suggestions in the forums however my Creative Cloud desktop Icon is greyed out and is an empty screen when I open it with no option to log in.
I can't access any of the apps that I am paying for. Your help and advice would be appreciated asap

Ok of course I find the answer two seconds after I post a reply..!
I found out that the Application Manager still had some leftover files in the "Utilities" folder. I deleted the folder and reinstalled Creative Cloud.. did a deleted of the oobe.db file also, but not sure that's what did it, since I've done that solution a thousand times with no success..
Looking forward to seeing my beloved applications once again!

Reinstal OS.X and creative cloud desktop app

Hello.
I decided that I re-installed a new OS.X Yosemite so I will completely formatted the disk (because of some problems I have). Now I have Maverick on MacBook pro retina.
Do I need to deactivate creative claude before formatting the disc, and if so, how?
Where can I get Creative Cloud Desktop APP to install Photoshop and Lightroom and other aplications (download link for MAC).
What is the procedure in this case (when I format the disk and re-install the programs on the same computer).
Thanks in advance.
Best regards,
Tomaz

Q. Do I need to deactivate creative cloud before formatting the disc, and if so, how?
A. Yes, you need to deactivate otherwise it will be counted as one activation, to deactivate, follow Activation & Deactivation Help
Q. Where can I get Creative Cloud Desktop APP to install Photoshop and Lightroom and other aplications (download link for MAC).
a. To reinstall follow Creative Cloud Help | Install, update, or uninstall apps
Q.What is the procedure in this case (when I format the disk and re-install the programs on the same computer).
A. First you need to deactivate, reformat & reinstall.
Regards
Rajshree

Creative Cloud desktop error installing and won't download apps

I've downloaded the creative cloud desktop but when I try and go to the apps tab it says there is an error and I need to instal the creative cloud. I've uninstalled and tried again with no avail.
Any ideas?

Hi Paigeleec,
Please use the following Kb article and suggest if this was able to resolve your concerns or not.
Error downloading and installing Creative Cloud application
Cheers,
Kartikay Sharma

Creative Cloud Desktop on Mavericks logs out and has a red exclamation point.

Similar Messages

Maybe you are looking for