Creative Cloud Desktop won't load. Just spins after launching.

I just signed up for the photography subscription and have downloaded and installed the creative cloud desktop. after launching the application, the window just sits and attempts to load with the blue circle spinning. I cannot login or do anything. I've tried researching but haven't seen the same issue before. Thanks for the help!

Hi Chrissy,
Please try the Following Steps:
For MAC OS
Open Activity Monitor
>Look For Adobe Processes
>Force Quit Creative Cloud
>Force Quit Core Sync
>Force Quit Processes Related to Adobe.
Try Launching Creative Cloud Desktop again.
If you Still get the spinning circle Repeat the above Steps, You will get the Login screen and it will start working.

Similar Messages

  • Creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurred af

    I have a macbook pro 2010 & extra storage and drive space
    I don't know what the link is between the new creative cloud update in january and the loss of my apps  & downloading error after that update, to the desktop window?
    Before that I hadn't had any trouble with the apps window..all the other parts are syncing and seem fine?
    I uninstalled & reinstalled the creative cloud desktop
    I installed the yosemite os x to see if the new interface was an issue...all was fine with the yosemite install
    I have checked for the answer in the troubleshooting guide
    nothing seems to apply at this point...
    didn't know if anyone else was having the same difficulty?
    Thanks

    is this the 'unknown' download error or some other error?  attaching a screenshot of the error if it's in english would be helpful.

  • Creative cloud desktop won't load any apps

    The apps tab in my creative cloud desktop reads download error. Help!

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • My creative cloud apps won't load?

    Every time I open Creative Cloud and go to "Apps"  it just keeps loading and never stops...what do I do?

    Hi adamhowden,
    Please try:
    App doesn’t open | Progress wheel spins continually
    Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
    Thanks,
    Atul Saini

  • Cannot install Creative Cloud desktop app. It just freezes at a certain point.

    I have a brand new machine running Windows 8.1. I don't know much about specs, so if you need more information on my setup, please tell me where to find it.
    I cannot install the Creative Cloud desktop app. It just freezes at a certain point. I had this problem many months ago. I had a chat with someone from Adobe, and they had no clue what it was. I then called in and the phone was basically passed around from person to person trying to figure out what the issue was. They took over my screen, they tried all of the stuff that I read in the forums. Eventually I asked for the highest up person in the office and that person found a workaround that has been working for all these months.
    However, now that I tried to update the Creative Cloud desktop app, the update froze around 40-50% each time, so I uninstalled the Creative Cloud desktop app, then tried to reinstall it. Now I have the same problem that I had many months ago where when I double click on CreativeCloudSet-Up, and it says it's downloading, it freezes very early on and just sits there. No error message, just sits there forever until I kill the process. I can't even cancel it properly.
    I have very slow internet. I don't know if that has anything to do with it, but I've been downloading all the CC apps directly from the internet, but since I'm paying nearly $60 a month, I'd really like to have the CC desktop app. I'm sick of downloading each update manually off of websites.
    I have read every thread, empty or packed full of replies, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think that paying $60 a month should require me to fiddle with a bunch of files and cleaners, etc. I can't believe this problem has not been solved yet.
    Could it have something to do with my computer? Or is my internet provider blocking something from Adobe? I have no idea and I'm honestly so frustrated. I come home from work everyday and spend the rest of the night trying to fix this issue, and I'm sick of it. I won't call in again, since it was a disaster last time. I was on the line for over 4 hours, and they still didn't properly solve the problem.
    I am 100% desperate and tired of this.

    Nothing? Is there no solution to my problem? Do I have no other option other than to cancel my subscription? Pirating Adobe's software would cause me a lot less hassle than this, and that's not the way it should be.

  • Register Applications photoshop CC   Lightroom 300 baht per month Creative Cloud desktop install and load the program into Lightroom down normally open normally, but the work load photoshop program installed. Open access Like we use it to fill a 30-day tr

    Register Applications photoshop CC   Lightroom 300 baht per month Creative Cloud desktop install and load the program into Lightroom down normally open normally, but the work load photoshop program installed. Open access Like we use it to fill a 30-day trial version, serial no.

    1) WHAT if I juse JUST ONE Adobe program pretty often? 
    They have a single use subscription for $20/mo.  Similar to upgrading extended version every 1.5 years.
    2)  WHAT if I created projects like 2 months ago and I didn't use Photoshop for a full month.  Who assures us that with the CC series the projects are opened with the old CS ones?Or don't use it every day?
    Same problem if you own it.  If upgrade price is $400 every 1.5 year that is same as $16/month.  You can choose not to update and version will be same as when you last used it.
    3) WHAT if I don't use Adobe 24/7?  and 5) Making an day-based subscription??  Same problem if you own it.  If upgrade price is $400 every 1.5 year that is same as $16/month.
    4) Adobe, do you think to be the only one making these softwares?
    Competition is always a factor in market.
    6) After all this mess, you discriminate Europeans, too?
    Taxes charged by Governments and municipalities are not controlled by Adobe.

  • Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)

    Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
    Uninstalling and installing again - nothing change.

    Hi slawek,
    Please refer to the thread below where this issue has been discussed:
    Error code 50
    Regards,
    Sheena

  • Creative Cloud Desktop App not loading certain pages

    Hello,
    The Creative Cloud Desktop app is not loading the Home, Files, and Fonts pages. The only thing I get is the loading graphic spinning away. I've tried signing out then in, quitting the app, restarting the machine, renaming the OPM file to old, tried turning File and Font sync off - which it doesn't seem to do, checked the internet connection without any difference. The Cloud status page says everything is good.
    I'm on an iMac running the GM of Mavericks. I've been running Mavericks beta for awhile and haven't had any trouble previously.
    Does anyone have any suggestions as to how I can get to those pages?
    Thank you!
    Mike

    Hi Mike,
    Does reinstalling the Creative Cloud app make any difference? There is an uninstaller in the Creative Cloud app folder in Applications. Also, does the same thing happen in a newly created admin account?
    -Dave

  • Creative Cloud Desktop won't opening

    Hi,
    I'm having an issue with Creative Cloud Desktop ever since I updated to Yosemite. I've gone through customer support (which were useless by the way) and discovered that Creative Cloud Desktop works if I'm logged in as my Root user (System Admin) on my Mac but won't load in my normal account. I've gone through this link (Troubleshoot unexpected behavior | User account-specific | Adobe software | Mac OS) that the Customer Service representative gave me. However I'm still having the problems loading App.
    Does anyone have any idea how I can fix this issue?

    >ever since I updated to Yosemite
    Did you tell Apple that their update breaks Adobe software?

  • Creative Cloud Desktop won't run on Windows Only Updates Itslef

    I'm trying to use the Creative Cloud Desktop tool on Windows 7 Professional.
    I start it from the Start menu, it opens and says it requires an update to itself,
    the only other option is Cancel so I  to run the update,
    it runs, then closes,
    I open it again and again it says it requires an update to itself,
    I  to run the update, , it runs, then closes,
    I open it again and again and again, it says it requires an update to itself.
    It never runs, it just asks for updates,
    how do you get it to run on Windows?
    The MAC version at home is running fine.
    much appreciated!
    om

    Om please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

  • Creative Cloud Desktop Won't Install Issues on Mac OS X 10.8.4

    I recently upgraded from CS6 to CC.  First round of installs no problem.  A week later there were a few updates including the CC Destop App and this is where the fun begins.   I installed the updates and immediately after I noticed it was only showing I had 3 apps installed when I have several.  I tried uninstalling the CC Desktop app and re-installing it but I can't get it to install.  Every time I try it just says you have an "unknown error".  I called Adobe's awesome support to which we ran throught diganostics only at the end to tell me they are having issues and to call back later.  I have been all over the forums and have yet to find a solution, nothing works (Including runing the cloud cleaner and renaming the OOBE file). 
    I am running OS X 10.8.4 any other suggestions or help will be much appreciated

    Romsinha! Thank you! I was having this problem and your instructions helped solve the issue.
    Hi iChrisChatt,
    Please try the mentioned steps:
    1. Navigate to Applications/Utilities/Adobe Installer and look for CC desktop, if present run the uninstaller to uninstall it.
    2. Navigate to Applications/Utilities and look for Adobe Application Manager folder and Creative cloud folder. If present move to trash and empty it.
    3. Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old
    4. Download CC desktop from: https://creative.adobe.com/products/creative-cloud and try to install again.
    Regards,
    Romit Sinha

  • Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

    Adobe Creative Cloud:
    Home Screen / Constant blue spinning wheel
    Mcc OSX LION
    I had the same problem: ........ went on for weeks...
    Fixed by logging out of all my Adobe Creative Cloud Assets....
    Restarting machine and resigining in.....
    everyyyyy where......
    Seems kool now.....
    Cheers,
    Kai

    There were a few posts earlier today about the same spinning wheel issue and this was the solution for them:
    App doesn't open | Progress wheel spins continually
    http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Other related threads:
    http://forums.adobe.com/message/5468864 (spinning blue wheel)
    http://forums.adobe.com/message/5469306

  • Creative Cloud desktop app stops loading after every restart (pc)

    This has been happening since the last update. Every time I restart my PC, the Creative Cloud app not only doesn't launch automatically, but stops launching and working altogether. It is on the Task Manager as something that is opened, but it isn't. I have to uninstall and install to be able to launch again, until I go to sleep and have to do the same thing the next day.
    I thought I'd find a lot of other people with the same issues but seems like I'm the only one asking about this. The apps (photoshop, etc) works fine, but I need CC app working properly to sync my files.
    Is this a known issue?

    Unfortunately, that did not solve the issue. Renamed the file and was able to download new programs. I was even able to use them (after effects and photoshop), but when I restarted, they were lost again. Now Audition doesn't even work. I get this message: "Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of adobe application manager from http://www.adobe.com/go/applicationmanager.
    So basically, everytime I restart my computer, I have to download the cloud desktop app, install it, then install whatever programs I want to use. Then I can't restart or else I risk losing them and have to do the process all over again. Desperate for a solution on this one.

  • Creative Cloud Photoshop won't intall. Even after following support instructions the wheel keeps spinning and does not install. HELP

    Even after following support instructions the wheel keeps spinning and does not install. HELP

    Hi help-please,
    Please try downloading and installing Photoshop CC from the direct download links available at: http://prodesigntools.com/adobe-cc-2014-direct-download-links.html
    Make sure you follow the important steps mentioned on the page before initiating the download.
    Use your Adobe ID to license the software
    If the install fails then you can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
    Regards,
    Rave

  • Creative cloud desktop won't update

    My creative cloud won't update. won't let me log out or anything else. Keep getting an error code 2 message? What do I do?

    Hi Kent,
    Kindly try the below mentioned solutions to get latest version of Creative Cloud.
    Remove Creative Cloud app using  https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Re-install Creative Cloud app: Creative Cloud Help | Download, install, update, or uninstall apps
    Thanks,
    Atul Saini

Maybe you are looking for

  • Can't Connect to Internet using AirPort Extreme Card and DLink Router

    I have tried just about everything, but I can't seem to connect my MAC OS X 10.3.9 to the internet. I am using the Airport Extreme Card and no networks show up. I am trying to connect to my DLink router. I was told by DLink that it is compatible with

  • Having trouble deleting text from pdf

    Hi. I'm new to using Adobe Acrobat. I've just donwloaded Adobe Acrobat 9 Pro and I'm trying to delete a sentence from a document. I've managed to draw a box around the text but I'm pressing the delete key and the backspace key but it won't delete the

  • Mac stalled at apple logo after using F8 command

    My friend forgot login password on her mac. Me being a PC user, tried to enter BIOS login menu using F8 on system startup on her mac (Lion). Since then her mac is stuck at gray apple logo, won't boot in safe mode as well. Suggestions?

  • Why I can't open iWork?

    When I try to open Pages, Numbers or Keynote, it sends a message saying : Dyld Error Message:   Library not loaded: /Library/Application Support/iWork '09/*/Inventor.framework/Versions/C/Inventor   Referenced from: /Applications/iWork '09/Keynote.app

  • Need info on Docucreate

    Hi Guys, Can you please let me something abut DocuCreate(PrintCommander XP  Release 20080612TagCommander Release 20070219), DocuToolBox 5.0(Common Objects Release 20060215,Control Panel Release 20060801) and where do they fit in context of Documaker