Creative cloud desktop won't update

My creative cloud won't update. won't let me log out or anything else. Keep getting an error code 2 message? What do I do?

Hi Kent,
Kindly try the below mentioned solutions to get latest version of Creative Cloud.
Remove Creative Cloud app using  https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Re-install Creative Cloud app: Creative Cloud Help | Download, install, update, or uninstall apps
Thanks,
Atul Saini

Similar Messages

  • Creative Cloud desktop failed to update.(Error code: 1)

    Hello, I'm running a MacBook Pro Retina with Yosemite 10.10.2.  I tried to update Creative Cloud Desktop manager and then tried to cancel it (it was killing my bandwidth while I was trying to work).  It disappeared from the bar at the top of the OSx screen.
    I couldn't get it back.  I restarted my machine.  When I clicked on Creative Cloud this time, I was prompted to update, but almost immediately got an error.  There are other mentions of Error Code 1 on the forum, but they appear to be first time installations, not updates.  Suggestions welcome!  Thanks
    Creative Cloud desktop failed to update.(Error code: 1)
    Update:
    Still no success.  I tried the instructions here: Error "Failed to Install" Creative Cloud Desktop application  which says to uninstall Creative Cloud.  I got an error: "Unable to uninstall Creative Cloud Desktop.  Quit Creative Cloud desktop and try again."  But CC desktop is not running.  I had a look in activity monitor and didn't see anything.

    Okay - I think I resolved this by closing some stalled processes in Activity Monitor, then restarting Creative Cloud desktop, then updating in the normal way. 

  • I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

    I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

    Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

  • Im getting a message saying "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support." Anyone know how to fix?

    I got this message when I tried to update CC on my PC. Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
    Anyone know how to help

    Kbw1223 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve the current error.

  • I'M GETTING Creative Cloud desktop failed to update.(Error code: 50)

    Creative cloud is not auto updating. I get Creative Cloud desktop failed to update.(Error code: 50)

    rickh143
    Are you on Windows computer, if yes.
    End All Adobe background processes from task manager and then try to update , processes like Acrotray
    You may also refer
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Creative Cloud Desktop won't run on Windows Only Updates Itslef

    I'm trying to use the Creative Cloud Desktop tool on Windows 7 Professional.
    I start it from the Start menu, it opens and says it requires an update to itself,
    the only other option is Cancel so I  to run the update,
    it runs, then closes,
    I open it again and again it says it requires an update to itself,
    I  to run the update, , it runs, then closes,
    I open it again and again and again, it says it requires an update to itself.
    It never runs, it just asks for updates,
    how do you get it to run on Windows?
    The MAC version at home is running fine.
    much appreciated!
    om

    Om please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

  • Why does Creative Cloud Desktop block when updating fails?

    Actually, this is a feature request: Don't block Creative Cloud Desktop's other functions (App Download/Install, File Synchronization) just because there is an update.
    5 out 10 times updating fails at our facility, forcing us to reinstall the Creative Cloud App from a fresh download.
    All this time files are not synched, apps are not updated. This applies to both Mac and Windows versions.
    This is the tinyiest app of the Suite and it produces the most frustrations here – while the bigger applications (with installations in the GBs) run smoothly.

    That's what I get on a regular basis:  Creative Cloud Desktop could not be updated.(Error code: 2) Contact support  I will then download the latest Creative Cloud Desktop full install and install it manually. For every machine. Every now and then.
    But more important: You now have several Cloud File Sync services on your desktop (Dropbox, Onedrive, Google Drive etc.) and they manage to update themselves automagically – or not. They won't stop functioning, only because they could not get a specific mini-bugfix.

  • Creative Cloud Desktop won't opening

    Hi,
    I'm having an issue with Creative Cloud Desktop ever since I updated to Yosemite. I've gone through customer support (which were useless by the way) and discovered that Creative Cloud Desktop works if I'm logged in as my Root user (System Admin) on my Mac but won't load in my normal account. I've gone through this link (Troubleshoot unexpected behavior | User account-specific | Adobe software | Mac OS) that the Customer Service representative gave me. However I'm still having the problems loading App.
    Does anyone have any idea how I can fix this issue?

    >ever since I updated to Yosemite
    Did you tell Apple that their update breaks Adobe software?

  • Creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurred af

    I have a macbook pro 2010 & extra storage and drive space
    I don't know what the link is between the new creative cloud update in january and the loss of my apps  & downloading error after that update, to the desktop window?
    Before that I hadn't had any trouble with the apps window..all the other parts are syncing and seem fine?
    I uninstalled & reinstalled the creative cloud desktop
    I installed the yosemite os x to see if the new interface was an issue...all was fine with the yosemite install
    I have checked for the answer in the troubleshooting guide
    nothing seems to apply at this point...
    didn't know if anyone else was having the same difficulty?
    Thanks

    is this the 'unknown' download error or some other error?  attaching a screenshot of the error if it's in english would be helpful.

  • Problem with Creative Cloud Desktop app since update to Windows 8.1

    Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
    Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show.  I've included a screenshot of the problem.
    I have tried uninstalling and reinstalling the desktop app, but this has not worked.  Any ideas?

    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
                   Intel HD Graphics 4000, 2112 MB
    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • Creative Cloud Desktop not showing updates available.

    Several students in my design class are running into problems where their Creative Cloud Desktop is not showing that there are updates to their applications. I was discussing some new features released for CC 2014 last week at Adobe Max, and would require them to be running the 2014.2.x.x (or .1) versions of several applications. I verified that each student, for example, is still running Photoshop 2014.0.x. and I have .2.0.
    On one students machine I had them uninstall and reinstall the Creative Cloud Desktop application – the new installer was downloaded from Adobe, so it should be the latest update.
    Lastly, I had them remove the .db file from the OOBE folder in their Users director, to see if it would force a refresh – no effect.
    I can't verify that this is consistent across all machines, but I think nearly all of them had started by installing the trial of CC2014 - and then subscribed (on my recommendation) in order to have the appropriate software for the course. I'd hate for them to all have to uninstall and reinstall from scratch...
    Thoughts?
    Stephen

    Hi,
    Try this :
    _Close CC desktop .
    _ delete "AAMUpdaterInventory " et "AAMUpdater" (if present ) in :
    MAC :
    /Users/[User Name]/Library/Applicaiton Support /Adobe
    MAC HD//Bibliotheque/Application Support /Adobe
    WIn :
    C:\Users\[user name]\AppData\Local\Adobe
    C:\Program Files (x86)\Common Files\Adobe
    Launch CC desktop .
    Try also to search for updates from applications help menu.
    Good luck .

  • Error: Creative Cloud desktop failed to update.(Error code: 2) Contact Customer Support

    I can't seem to contact customer support. I'm sent in circles on the web site.
    What do I need to do to update creative cloud?@

    Hi There,
    Kindly refer: Error "Failed to Install" Creative Cloud Desktop application
    Thanks,
    Atul Saini

  • Creative Cloud Desktop won't load. Just spins after launching.

    I just signed up for the photography subscription and have downloaded and installed the creative cloud desktop. after launching the application, the window just sits and attempts to load with the blue circle spinning. I cannot login or do anything. I've tried researching but haven't seen the same issue before. Thanks for the help!

    Hi Chrissy,
    Please try the Following Steps:
    For MAC OS
    Open Activity Monitor
    >Look For Adobe Processes
    >Force Quit Creative Cloud
    >Force Quit Core Sync
    >Force Quit Processes Related to Adobe.
    Try Launching Creative Cloud Desktop again.
    If you Still get the spinning circle Repeat the above Steps, You will get the Login screen and it will start working.

  • Creative cloud desktop won't load any apps

    The apps tab in my creative cloud desktop reads download error. Help!

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • I can't update Lightroom CC 6.  Error message shows Creative Cloud desktop failed to update (error 50)

    I can not update Lightroom  6.  Error message says  -  creative Cloud destop failed  to update  (error 50)  What is wrong?

    error code 50 installing Adobe creative cloud
    You may uninstall Adobe Creative Cloud and reinstall updated version.
    https://creative.adobe.com/products/creative-cloud
    Still face any issue  please feel free to post here

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