Creative Cloud, Download error doesn't go away (for a month now)

Question

Hi everyone,
I got 'Download error' about a month ago (10.9.5, MBPr), after that I tried everything I could think of:
- permission steps from this topic Help | Download Error in Apps tab of Creative Cloud Desktop Application
- repairing permissions with Disk Utility and repairing ACL permissions with Reset Password utility
- setting a new user
- using root user
- updating certificates
- using safe mode
- using different internet connection
- probably something else
- I spent 9 hours on phone with different support team members while they were trying the same things by themself, nothing worked.
Yesterday I reinstalled the OS (10.10.2, clean install) and the issue disappeared, but in the evening I rebooted the computer and the issue appeared again.
The errors in console were mostly non informative apart from LBS.log which was saying that something is wrong with partitions/PIM certificates
03/27/15 23:57:25:638 | [INFO] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Successfully downloaded application xml at path /tmp/B58E0DB2-C6AD-4480-B614-874A46E27582/applications.xml
03/27/15 23:57:25:657 | [ERROR] |  | ACC | LBS | WorkflowManager |  | FileUtils | 1743182 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version
03/27/15 23:57:25:679 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 1743182 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib
03/27/15 23:57:25:699 | [ERROR] |  | ACC | LBS | PDM | PackageDownloadManager |  | 1743182 | Failed to create folder at temp location for download operations
I started to reinstall the OS again trying to find the app that was interfering with CC, but and a friend of mine suggested something I couldn't think of: first install CC app, then Wacom drivers (I'm using Cintiq 13HD) and then relaunch the CC app. I tried that (on a clean install) and CC app stopped working immediately.
So I'm thinking Wacom kext somehow interfering with CC.
So why am I writing this here and not on Wacom's forum? Well actually I wrote there too but the strange thing is that CC is the only app that is broken and I'm not sure whom to blame.
Currently the only solution I found was reinstalling the OS over existing one, and right now CC app works together with drivers, but I really hope this can be investigated.
I wonder if there's anyone with CC, OSX and Cintiq who's experiencing the same issue and/or maybe someone who can say what's going on and how another driver can interfere with other software permissions.
Thanks!
Sergey

Answer 1

Sergey I found the following error within the DLM.log which is relevant to the failure.  The error is as follows:
03/28/15 13:27:18:569 | [INFO] |  |  |  |  |  |  | 82734 | Going to download the file at /tmp/4E40DAC1-7D75-40A6-8617-C269A6172398
03/28/15 13:27:18:569 | [INFO] |  |  |  |  |  |  | 82734 | Preference: Client has set the preference for single stream download
03/28/15 13:27:18:582 | [INFO] |  |  |  |  |  |  | 83009 | thread count is 0 and active thread count is 1
03/28/15 13:27:18:800 | [INFO] |  |  |  |  |  |  | 83005 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/icons?clientID=apps _panel_desktop
03/28/15 13:27:18:800 | [INFO] |  |  |  |  |  |  | 83005 | Going to download the file at /tmp/7ACEA07C-63FD-494D-91EE-67148CBDA13F/F2A8CBFD-7226-4034-A0BC-87A0A4B5347B
03/28/15 13:27:18:800 | [INFO] |  |  |  |  |  |  | 83005 | Preference: Client has set the preference for single stream download
03/28/15 13:27:19:111 | [ERROR] |  |  |  |  |  |  | 83008 | The error has come and the http error code is - 404
03/28/15 13:27:19:111 | [ERROR] |  |  |  |  |  |  | 83008 | the download job (0) failed to execute. The job state is STOPPED_STATE
03/28/15 13:27:19:111 | [ERROR] |  |  |  |  |  |  | 83008 | the download job (0) failed to execute. The job state is ERROR_STATE
03/28/15 13:27:19:111 | [INFO] |  |  |  |  |  |  | 83008 | WorkerThread::ThreadProc Current job is in Error State which is not recoverable
03/28/15 13:27:19:521 | [INFO] |  |  |  |  |  |  | 83033 | **File download complete.**
Based off this I would verify that you have sufficient disk space to write the files to the tmp directory.  I would also recommend creating a new local administrator account and seeing if you continue to receive the same error.  Details on how to set up a new local Administrator account can be found at Install or run Adobe applications in new user account | Mac OS X.