Creative Cloud download problems

I signed up for creative cloud and want to run Lightroom on my work computer (iMac running OSX 10.7.5) which is pre-loaded with CS6 (but not Lightroom, obviously). How do I do this? on the creative cloud app page, it just lets me run LR as a trial, and wants a serial number. Adobe Application Manager was already loaded, and is licenced to the pre-loaded CS6.

I do not know of any computers coming pre-loaded with the Creative Cloud. It sounds like your computer which is "pre-loaded with CS6" is using a perpetual license (serial number). The Creative Cloud uses a membership based on your Adobe ID to which you pay a monthly fee or use a pre-paid redemption card (from a store like Amazon or Staples). If you are using a perpetual license than Lightroom would just run as a Trial.
Please email me at [email protected] with your Adobe ID email, and I can determine which perpetual licenses and memberships you have.

Similar Messages

  • Creative Cloud download problem: asking to verify an email that is not mine

    Hello, I'm trying to download adobe creative cloud but a box keeps coming up saying that you've sent a verification email to an email address that is not mine. My email address is [email protected] and it is already verified. Please help. I'm trying to download a trial copy of Photoshop. Many thanks, Claudia

    Hi claudiavieira,
    Please close all adobe applications including CC desktop application .
    Click on "Start" button and type "RUN" in search place and open RUN application.
    In RUN application type:  %appdata%
    On top of the Window in address, click on AppData.
    Next, navigate: \Local\Adobe\OOBE
    Under these, delete opm file.
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    Click finder
    Choose Go>Goto folder at top in menu bar .
    Type: ~/Library (use ~ symbol before library )
    Hit return.
    Navigate to: Application support/Adobe/OOBE
    Under this delete OPM.db file.
    Once deleted, please sign in again using your correct email id .

  • Creative Cloud Downloading problem...Acrobat Pro

    In Creative Cloud I am unable to download the Acrobat Pro app, it says that on my computer it is up to date. I had already uninstalled the pervious version which was on my computer. What should I do?

    CC desktop lists applications as "Up to Date" when not installed

  • Creative Cloud download problem

    The link I was sent (http://www.adobe.com/go/ols_au_login/) to set up my creative cloud account only brings up an adobe error??

    Hi DPacitto,
    To set up an Creative Cloud account, we need to have Adobe id, you can create on www.adobe.com
    See how - http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html#main-pars _header_8
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  • Creative Cloud download problems. Deleted old versions incorrectly and new won't download properly.

    I had a trial version of the Adobe Creative suite that was already on this machine and it was preventing me from downloading the full version of Premiere Pro that I had just signed on for. I foolishly just deleted all of the old Adobe Programs instead of un-installing. Any ideas on how to get this up and running would be helpful.

    Pjcook48923 please see http://forums.adobe.com/thread/1222590 where this topic has been discussed.

  • OSX Mountain Lion, Link to Creative Cloud Download wont open

    am running OSX mountain lion, today the creative cloud app had an exclamation mark on it and said to uniinstal and reinstall a fresh version of creative cloud, i uninstalled it, however i cant seem to be able to download the new app, as the link to the download is broken.
    Please help.

    Hi Nuneeto,
    Please login to www.creative.adobe.com go to tab 'download center'.
    You will see an app named 'Creative Cloud' download and then install it.
    If you still get the same problem I would suggest you to try a different browser like chrome or firefox etc.
    Thanks
    Kapil

  • How is creative cloud downloaded when you get error 1?

    How is creative cloud downloaded when you get error 1?

    follow solution 2 here, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    if that fails, clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Creative cloud download stops at 42%

    Hi
    can anybody help me ?
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    maybe someone has a tip ?

    Hi Misstepisto,
    Go to C:/program files(x86)/Adobe/Adobe Help ,
    Move this folder on the desktop ,
    Run the installation again for the software, once installation gets complete, check the adobe help is working fine.
    You can refer to http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html for help.
    Thanks!
    Eshant

  • Creative Cloud downloading error

    I see that 4 updates are available for some of the softwares in the CC suite but am unable to link to the CC server. Does anyone know why I get such error message? Am unable to see any apps in the Creative Cloud window in the menu bar. I have all the soft of the CC suite but can't do any update. I have tried uninstalled the CC app, thrown the OOBE content from the Adobe folder in the Applications support directory, restarted my computer before reinstalling the CC application, but the same message remains and am still unable to perforn any update of the CC softwares.
    Many thanks in advance,
    BeJeff

    Thanks Jeff for your email,
    Please find attached a JPG file showing the mean error. Also please note that am using a Mac Pro with OSX 10.8.5.
    As mentioned, I see on my Mac that 4 updates are available for some of the softwares in the CC suite but am unable to link to the CC server. Am also unable to see any apps in the Creative Cloud window in the menu bar. Twice, I have uninstalled the CC app, thrown the OOBE content from the Adobe folder in the Applications support directory, restarted my computer before reinstalling the CC application, but the same message remains and am still unable to perforn any update of the CC softwares.
    Many thanks in advance for your help and talk to you soon!
    BeJeff
    Le 2013-10-04 à 17:38, Jeff A Wright <[email protected]> a écrit :
    Re: Creative Cloud downloading error
    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
    BeJeff which error message are you receiving exactly?  Also which operating system are you using?
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5737342#5737342
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  • Do I need to uninstall my existing version of Photoshop for Mac before installing the Creative Cloud download

    Do I need to uninstall my existing version of Photoshop for Mac before installing the Creative Cloud download?

    No, uninstalling is not required.

  • Creative cloud downloader quits without installing, there is no error message or any sign of download

    creative cloud downloader quits without installing, there is no error message or any sign of download

    Jclaptop if you are not receiving any error messages then I would recommend completing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • I acedentaly deleted the creative cloud downloader and it wont let me download it again ...

    I had photoshop but, the files got damaged, and when It wouldnt let me download photoshop again, i deleted the creative cloud downloader hoping i could download it again and get photoshop again. Please Help

    Please Update CC App from following link:
    http://www.adobe.com/appsmanager/index.html
    Let us know if it works.
    Regards
    Pragya

  • Creative cloud download card?

    hello all:
    my wife works for a university and they offer student/teacher versions of adobe software to their employees. i'm currently using cs5 and need to upgrade. she looked on her university intranet for info about ugrading to creative cloud and found this:
    Adobe
    Creative Cloud Download Card for Mac/Win
    Item
    #: XXXXXX
    Your
    Price:
    $359.88
    has anyone heard of this "download card"? i chatted with an adobe sales rep and they claim not to have heard of it.
    thanks in advance for any info.

    Hi Cozmiczone/shoofirbin,
    You can buy keycards for Creative Cloud from Store, They are 12 month  Creative Cloud subscrption card, which has a number which can be used to activate the subscription,
    the card has self-explanatory steps to activate it. They are valid for the time that you purchase.
    The payment is for one time which is at the time of purchase.
    You can ceheck these link also :http://bookweb.syr.edu/ePOS/form=item.html&item=W49163&store=1
    http://ucsandiegobookstore.com/p-55021-adobe-student-teacher-licensing-creative-cloud-12-m onth-subscription-keycard.aspx
    Regards,
    Rajshree

  • Vart kan jag ladda hem creative cloud download manager?

    Vart kan jag ladda hem creative cloud download manager?

    Martins45606247 you can find details on how to download the Creative Cloud Desktop application, and the Adobe Creative applications included with your membership, at Creative Cloud Help | Install, update, or uninstall apps.

  • Is the Creative Cloud Download Center currently unavailable?

    Is the Creative Cloud Download Center currently unavailable? When will it be fixed?
    and do the 30 day app trials still available?

    Try again. The Apps tab is now working. Server issues on Adobe's side.

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