Creative cloud downloading, but not opening properly

I have a one year membership for the creative cloud, so I downloaded the app. However, when I try and open it it is blank (I have also tried adding photoshop and lightroom to it, but they don't show at all). All i see is a black screen when I open the app. I tried uninstalling it and reinstalling it. Nothing happened. Any advice?

Jabby702 which operating system are you using?  I would recommend trying solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Similar Messages

  • Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applica

    Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.

    I received no error message. The application was just trying to find applications unsuccessfully.
    I am using MAC OS 10.10.1
    I tried to uninstall the application  but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
    Otherwise I would have to reinstall everything and this would be a pain.
    Thanks for your help.

  • My Creative Cloud application does not open correctly, I don't understand why ! the window open, but there is nothing inside... Why ?

    Here is a Screencapture of my Creative Cloud application when I open it ! Any idea of where I can search to resolved the problem ?
    I've reinstalled but nothing change !
    Thank you for your help...

    BLANK Cloud Screen http://forums.adobe.com/message/5484303
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Adobe creative cloud in desktop not opening because internet connection is absent

    Adobe creative cloud in my desktop (I have a mac) is not opening because it says that the internet connection is absent even though I am connected to the wifi and internet is working. It was working few days ago bot now not anymore. I tried to turn off and on internet and my laptop, I tried to look for other questions similar to mine but did not found anything. I dont know what to do because I'm afraid to do a real mess!  Please, help me urgently...
    Thankyou,
    A.

    Hi There,
    Kindly try the below link to test the connectivity.
    Link: Sign in, activation, or connection errors | CS5.5 and later
    Thanks,
    Atul Saini

  • Logged into Creative Cloud. But when opening PDF document, asked to log in to Acrobat.

    This has been happening for over a week now.
    I'm logged in to my Creative Cloud. One of the apps is Acrobat XI pro. It's fully up-to-date.
    I now try to open a PDF document, but instead I get a pop-up telling my something about continuing my "trial" version.
    I humour it and proceed and sign in with my Adobe ID and password.
    Meanwhile Creative Cloud has logged out.
    However, I can now open the PDF file.
    After while, the same thing happens again.
    Very, very time-wasting.

    Please look at following KB article:
    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    Regards,
    Anoop

  • Im trying to install the creative cloud download but i get an error code 204...what is this?

    It says there seems to be a problem accessing a critical file/directory during download. Error code 204...has anyone else had this problem?

    Hi Patricia,
    Please refer to the thread below to fix this error:
    Error 204 when downloading Creative Cloud on Mac
    Regards,
    Sheena

  • Free Trial version Photoshop CS3 downloaded but not opening

    I downloaded the free trial version for Photoshop CS3 on my computer ( windows vista), it completed installation and a folder wsas placed on my desktop for Abobe CS3 but when i click on it nothing happens, it opens up a window with several folders like Setup and Winbootstraper. How do I get this free trial to start working???

    What is on your desk top is the installer.
    Now you have to run that.

  • Illustrator trial downloaded but not opening

    Hi, I have downloaded the illustrator trial and have the icon sitting on my desktop but now it doesn't seem to open when I double click on the icon. What else do I need to do. I'm on a mac book. Any help is greatly appreciated. thanks! Emily

    Actually... I do have to go via my Finder folder. Here are the screen shot of what happens... (in order)

  • Can someone please help me with creative cloud. i does not open

    please help

    Just in case the component being referenced is not part of iTunes but is rather part of one of the other related programs, it might be worth trying a complete uninstall/reinstall of iTunes and related componentry, as per the following troubleshooting document:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • Adobe cloud manager will not open

    I have adobe updates waiting but the creative cloud manager will not open from desktop icon. The tile is missing from the start menu. I have recently upgraded to win 8.1. Can this be the problem?  If so how do I fix it?

    I am a Mac User, with everything updated and ready to go!
    That's merely a bold, but unsubstantial statement without any realworld value. You have not provided any useful technical info like what Mac actually and what version of OSX. If it doesn't even make a blip in safe mode, something is terribly wrong...
    Mylenium

  • When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it

    When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date.  It was last updated in May but you have a new update today and it will not update.  I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program.  So I uninstalled the CC desktop.  Then when I open Muse it says I need the CC desktop to help with the update.  So I get stopped either way.  Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things.  Please advise.

    All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
    Are you on Windows or Mac? What OS version?

  • Hi..............I have a new Creative Cloud registration and have bought the new Dreamweaver CC but I cannot seem to down load it? My Creative Cloud has downloaded but not my new Dreamweaver CC?  I currently have the old Dreamweaver CS4 on my system! Can

    Hi..............I have a new Creative Cloud registration and have bought the new Dreamweaver CC but I cannot seem to down load it? My Creative Cloud has downloaded but not my new Dreamweaver CC?  I currently have the old Dreamweaver CS4 on my system! Can anyone help?

    The first thing you need to do is download and install the Creative Cloud Desktop Application. Then, open that program and click on the Apps tab. You download and install creative cloud applications from there.
    If your computer doesn't meet the minimum requirements to run a given program, it won't show up under the Apps tab.
    Once they are installed, you'll need to go to your Applications folder (Mac) or Program Files (x86) folder (PC) to start the program itself.

  • I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would ve

    I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would very much like to download a Mac version, so please send my correct web link. By the way my s. number for Lightroom 5 up is [removed], and I also have s.number for 4 up and 3 full.

    The latest non-CC version of LR 5 is 5.7.1 and download links are available on the Adobe Updates page:
    http://www.adobe.com/downloads/updates/
    Both Mac and Win links are there.
    If you are asking for a LR 5 CC link, which wouldn't require a serial number, please be more clear about that.

  • Creative Cloud installs but will not open on windows 7

    Creative Cloud installs but will not open on windows 7

    Bill's gill what specific error message do you receive when you attempt to open the Creative Cloud Desktop application?

  • I have bought creative cloud subscription but it will not download app onto y desktop

    i have bought creative cloud subscription but it will not download app onto my desktop.
    Can anyone help me?

    We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
    Mylenium

Maybe you are looking for

  • Jabber for Mac 9.2 - Enable Differentiated Services?

    In Preferences>Calls>Advanced there is a setting called Enable Differentiated Services for Calls. What does this setting actually do?  I cannot find the setting referenced in any Jabber Mac docs on CCO.

  • What is the correct procedure to

    newbie here..loving my logic as oppose to those yrs with a pc....i got some giga cd's..i want to trnasfer them into logic..i read the manual..but i guess i sort of slow with my mac....how do u transfer GIGA files into logic pro 7.2..can anyone pls as

  • KM Docs iView for Excel sheet

    Hi All, I have created a KM Document iView for excel sheet and gave the path of excel sheet from KM. When I launch the iView, it is opening in a new excel sheet. Is it possible to open the Excel sheet in a browser (html/iView) itself. Thanks Chinna.

  • I am unable to upgrade to Mavericks even though I seem to have all the requirements listed by Apple.

    When offered the free upgrade in App Store, I am unable to upgrade to Mavericks even though I seem to have all the requirements listed by Apple. Model: MacBookPro 2,2, Processor: Intel Core 2 Duo, Speed: 2,33 GHz, Processors: 1, Cores: 2, L2 Cache: 4

  • Conversion from physical to virtual server

    Our server technology group wants to convert our physical server that contains the RoboEngine to a virtual server (using ESX VMware). We are using RoboHelp 5 to publish WebHelp to the RoboEngine. Has anyone else converted from a physical to a virtual