Creative Cloud Downloading problem...Acrobat Pro

In Creative Cloud I am unable to download the Acrobat Pro app, it says that on my computer it is up to date. I had already uninstalled the pervious version which was on my computer. What should I do?

CC desktop lists applications as "Up to Date" when not installed

Similar Messages

  • Do I need to subscribe to Creative Cloud to use Acrobat Pro?

    Hello, I have purchased and downloaded Adobe Acrobat Pro 11 but it won't open - I get an error message saying to renew my subscription.
    Do I need to subscribe to Creative Cloud to use Acrobat Pro?

    Hi Judith ,
    Your subscription is linked to your Adobe ID and password.
    Please try to log in with that and see if that works.
    You may also want to get in touch with the Adobe Support Team to get update about the same .Follow the link below.
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    Regards
    Sukrit Dhingra

  • I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

    I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

    what's creative cloud 6?  do you mean cs6?
    what version of acrobat pro do you have installed and what are you clicking to start it?

  • Creative Cloud download problem: asking to verify an email that is not mine

    Hello, I'm trying to download adobe creative cloud but a box keeps coming up saying that you've sent a verification email to an email address that is not mine. My email address is [email protected] and it is already verified. Please help. I'm trying to download a trial copy of Photoshop. Many thanks, Claudia

    Hi claudiavieira,
    Please close all adobe applications including CC desktop application .
    Click on "Start" button and type "RUN" in search place and open RUN application.
    In RUN application type:  %appdata%
    On top of the Window in address, click on AppData.
    Next, navigate: \Local\Adobe\OOBE
    Under these, delete opm file.
    Once deleted, please sign in again using your correct email id .
    For Mac.
    Click finder
    Choose Go>Goto folder at top in menu bar .
    Type: ~/Library (use ~ symbol before library )
    Hit return.
    Navigate to: Application support/Adobe/OOBE
    Under this delete OPM.db file.
    Once deleted, please sign in again using your correct email id .

  • Creative Cloud download problem

    The link I was sent (http://www.adobe.com/go/ols_au_login/) to set up my creative cloud account only brings up an adobe error??

    Hi DPacitto,
    To set up an Creative Cloud account, we need to have Adobe id, you can create on www.adobe.com
    See how - http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html#main-pars _header_8
    ^Ani

  • Creative Cloud download problems

    I signed up for creative cloud and want to run Lightroom on my work computer (iMac running OSX 10.7.5) which is pre-loaded with CS6 (but not Lightroom, obviously). How do I do this? on the creative cloud app page, it just lets me run LR as a trial, and wants a serial number. Adobe Application Manager was already loaded, and is licenced to the pre-loaded CS6.

    I do not know of any computers coming pre-loaded with the Creative Cloud. It sounds like your computer which is "pre-loaded with CS6" is using a perpetual license (serial number). The Creative Cloud uses a membership based on your Adobe ID to which you pay a monthly fee or use a pre-paid redemption card (from a store like Amazon or Staples). If you are using a perpetual license than Lightroom would just run as a Trial.
    Please email me at [email protected] with your Adobe ID email, and I can determine which perpetual licenses and memberships you have.

  • Creative Cloud download problems. Deleted old versions incorrectly and new won't download properly.

    I had a trial version of the Adobe Creative suite that was already on this machine and it was preventing me from downloading the full version of Premiere Pro that I had just signed on for. I foolishly just deleted all of the old Adobe Programs instead of un-installing. Any ideas on how to get this up and running would be helpful.

    Pjcook48923 please see http://forums.adobe.com/thread/1222590 where this topic has been discussed.

  • I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number.  When I enter my CC serial number, it indicates that the serial number is invalid

    I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number.  When I enter my CC serial number, it indicates that the serial number is invalid

    >enter my CC serial number
    I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
    -Install, update or UNinstall, and launch after installing

  • Creative Cloud - Download error - stubborn error

    This seems to be inconsistency quality assurance going on with Creative Cloud using Adobe Application Manager, I always get this stubborn - darn stubborn error message "Download error. Please contact customer support." In this case, I have no idea what the darn problem since it never gave me the reason as to what kind of error message that caused this stubborn download error.
    I have no problem updating Creative Cloud apps on Mac Pro, but I am having this stubborn problem on my other computer - more specifically, MacBook Pro 17" unibody operating on Mac OS 10.8.2 (the latest version) Mountain Lion.
    I have to say that I was very disappointed, because I had switched to Creative Cloud subscription from traditional Master Collection CS6.
    This quality of service with Adobe Creative Cloud subscription proved worthless and unreliable and if this continue being this way, why should I continue to use Creative Cloud where it failed to download or not able to download at all? Why should I continue to pay subscription fees - even if I pay for annual contract.
    I felt that I was ripped off by Adobe with faulty unreliable subscription service through Creative Cloud.
    Please, please and please provide me a remedy solution. I have tons of project that I am working on.
    Deeply disappointed.
    Long time Adobe consumer for years!!!
    BEST of the BEST crap experience with Creative Cloud - that is based on my experience!
    Brian

    I have an iMac at home which is working fine with CC, but on my Macbook Pro 15 inch same error keeps on coming up. I can log into Adobe online, on the CC, but when checking whether I have the apps available online, I first have to log onto the Creative Cloud for teams section before it 'sees' me as a paying customer. 
    Screen 1:
    I then decide to open up the browser and go to Adobe.com and log into my account:
    I have no products found and I have to click on the ad (which shouldn't show if I've already bought the software?)
    And I get the options of downloading all the apps I need.
    I have already downloaded the apps, but can't seem to log into the CC app in the toolbar at the top of my screen. I can log into Behance too, but it looks like I'm getting an old version of everything. The Typekit facility as well as the files section doesn't seem to work yet, even though it looks like everyone else is using it.
    Adobe, please sort this out!

  • OSX Mountain Lion, Link to Creative Cloud Download wont open

    am running OSX mountain lion, today the creative cloud app had an exclamation mark on it and said to uniinstal and reinstall a fresh version of creative cloud, i uninstalled it, however i cant seem to be able to download the new app, as the link to the download is broken.
    Please help.

    Hi Nuneeto,
    Please login to www.creative.adobe.com go to tab 'download center'.
    You will see an app named 'Creative Cloud' download and then install it.
    If you still get the same problem I would suggest you to try a different browser like chrome or firefox etc.
    Thanks
    Kapil

  • Creative Cloud downloading error

    I see that 4 updates are available for some of the softwares in the CC suite but am unable to link to the CC server. Does anyone know why I get such error message? Am unable to see any apps in the Creative Cloud window in the menu bar. I have all the soft of the CC suite but can't do any update. I have tried uninstalled the CC app, thrown the OOBE content from the Adobe folder in the Applications support directory, restarted my computer before reinstalling the CC application, but the same message remains and am still unable to perforn any update of the CC softwares.
    Many thanks in advance,
    BeJeff

    Thanks Jeff for your email,
    Please find attached a JPG file showing the mean error. Also please note that am using a Mac Pro with OSX 10.8.5.
    As mentioned, I see on my Mac that 4 updates are available for some of the softwares in the CC suite but am unable to link to the CC server. Am also unable to see any apps in the Creative Cloud window in the menu bar. Twice, I have uninstalled the CC app, thrown the OOBE content from the Adobe folder in the Applications support directory, restarted my computer before reinstalling the CC application, but the same message remains and am still unable to perforn any update of the CC softwares.
    Many thanks in advance for your help and talk to you soon!
    BeJeff
    Le 2013-10-04 à 17:38, Jeff A Wright <[email protected]> a écrit :
    Re: Creative Cloud downloading error
    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
    BeJeff which error message are you receiving exactly?  Also which operating system are you using?
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5737342#5737342
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5737342#5737342
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5737342#5737342. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Downloading, Installing, Setting Up at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Can someone help me to get the link where to download adobe acrobat pro XI english/arabic version?

    can someone help me to get the link where to download adobe acrobat pro XI english/arabic version?

    for english:
    if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
    and activate with your serial.
    if you have a problem dl'g, you didn't follow all 7 steps.  the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

  • Hi there! I want to download Adobe Acrobat Pro 9 from the adobe website, but it doesn't seem available... does anyone know why?

    Hi there! I want to download Adobe Acrobat Pro 9 from the adobe website, but it doesn't seem available... does anyone know why?

    Hi Stephan Timmers,
    Please check the link below and download the required products.
    http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
    http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
    Regards,
    Vinay

  • Started to download Adobe Acrobat Pro. It's still downloading after 1.5 hrs??

    Started to download Adobe Acrobat Pro. It's still downloading after 1.5 hrs??

    terminate that download and restart.
    if you have a recurrent problem, use a different (wired) connection and/or a different browser and/or a download manager.

  • I am using Windows 7, creative Cloud, cannot find Acrobat to launch or uninstall,

    I am using Windows 7 and on Creative Cloud, cannot find Acrobat XI to launch or uninstall, AAM says it is "Up To Date"

    So you do not have it in
    Control Panel | Programs and Features | Adobe Acrobat XI Pro ?
    Start | All Programs | Adobe Acrobat XI Pro ?
    C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe ?

Maybe you are looking for