Creative Cloud Eligibility for CS customers

Hi there!
So I recently purchased Adobe Design and Web Premium CS6 MAC UE on October 2012, however when I want to purchase Creative Cloud under the existing CS Customer discount (of $30/month), it states I am not eligable. Is there a reason for this? I even gave in my serial number, and that didn't allow me to purchase it as well.

Hi KumariPhoto,
Welcome to Adobe Forum,
The serial registered under the E-mail ID provided in forum has Design & web Premium CS6 for Education.
Education version are not eligible for promotional offer, please the terms & condition option to verify it.
Regards,
Rajshree

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Installed Creative Cloud plan for Photoshop customers but Photoshop CC reverting to trial

I've recently joined the 'Creative Cloud Plan for Photoshop Customers' & installation was fine. Photoshop CC has updated to the latest version too. However, quite often, when opening Photoshop CC I get a box open up with 'Photoshop CC Trial' stating I have 00 days remaining. I click on 'licence this software', sign in with my details & all is OK until it happens again.
I found this help page: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but it doesn't seem relevant - there is an option to 'deactivate' under help with Photoshop CC.
Doesn't happen every time I open Photoshop CC but is rather frustrating. Any ideas?

Hello Les_Cornwell
Here is a help doc that might help your issue. http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
I would suggest to update your Creative Cloud applicaiton manager and to delete the OPM.DB file outlined int his doc http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html and then log in to the Creative Cloud app manager.
Here is a link to the latest Creative Cloud application manager if you have not updated yet. https://creative.adobe.com/products/creative-cloud
Make sure that you are ruing the software as an administrator on your computer.
If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
Let me know if you are still having problems
Thanks
Scott

Downgrade from Creative Cloud complete plan - annual to Creative Cloud plan for Photoshop customers

How do I downgrade from the Creative Cloud complete plan to theannual to Creative Cloud plan for Photoshop customers

Hi Bev
All sorted. Many thanks for your help.
Karen
Date: Wed, 18 Sep 2013 06:10:40 -0700
From: [email protected]
To:
Subject: https://forums.adobe.com/Adobe Creative Cloud Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers
Re: Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers
created by Beverley Gray in Adobe Creative Cloud - View the full discussion
Hi Karen
I've cancelled your complete membership so you can sign up for the new program: https://creative.adobe.com/#plans/offer/photoshop+lightroom
Thanks
Bev
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Re: Downgrade from Creative Cloud complete plan - annual to Creative Cloud plan for Photoshop customers

Hi Bev,
Since I am downgraded successfully to Photographers Program, each day I get this message when starting up Photoshop for the first time, counting the remaining days down. My internet connection is working, so what is wrong here? How can I get rid of this message, what should I do that the membership is regarded is OK?
Regards,
Andreas

Hi Andreas
If you sign out of the Photoshop app (Help>Sign out), close it, relaunch and sign in again with your Adobe ID this will associate your ID with the new membership.
Please get back to me if you still have issues.
Kind regards
Bev

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license? Thank you.

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
If not, can I purchase a second license?
Thank you.

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

Buying creative cloud package for students

I want to buy creative cloud package for students as I am currently a student but am finishing in 6 months, can I still buy the the plan even though half way through the year cease being a student?

Yes.
Adobe only checks your eligibility when you first sign up. Adobe does not monitor your academic status through the year and does not care when you graduate.
Once you're accepted, the plan lasts for 12 months. Then it expires unless you renew.

Adobe Creative Cloud Packager for macintosh fails

Adobe Creative Cloud Packager for macintosh fails.
The error log says "[ERROR] AdobePackageBuilder - AdobePackageBuilder : SendPacket returned error : -1".
I tried 4-5 times.
Everything is downloaded (took about 14 Gb).
I now have only 12Gb free space on my disk. Can that be the reason (will the packager need to make a copy of the downloaded stuff?).
When I am done, how do I reclaim the space eaten by the packager?
Seems like it is caching it at ~/Library/Application Support/Adobe/CCP, but will I manually have to delete that cache?
I cannot find a menu entrance for doing so.
Would be nice if the packager could use a mounted network disk as destination, but it seems not to discover these.
/Peter Andersen

Wanted to join in and say this has been happening to me too. I wiped every adobe file I could find, and used the cleaner too. Started over from scratch in a brand new user account.
It's been about 7 days and I cannot get CCP to actually build a package. I've gotten a variety of messages but everything single time something fails. The new thing is that it says it fails on individual applications. So I disable them, and the error jumps to a new app. I can see that the .dmg's are fine and intact in ~/Library/Application Support/Adobe/CCP/
Given the amount of time this has cost me I really wish I had purchased CS6 Master Collection for every workstation. From my perspective, Creative Cloud has been nothing more then a giant waste of time and effort. It's genuinely bad product from an IT management perspective. Why push off the job of building and installer onto the customer? I should just be able to download the full Master Collection dmg, and then turn on and off the apps I want. Instead I am stuck with a workstation down, and everyone using CC trials to work.

I am trying to install Creative Cloud app for Desktop and it's shutting down

Trying to install the Creative Cloud app for Desktop but every time I try the Adobe Application Manager shuts itself every time. I have OS X Yosemite 10.10.1
If it is automatically installed, where do I find it? I don’t think it has installed because the Application Manager shuts itself so fast every time.

Hi Jeff,
Thanks for your reply.
I went into Applications> Utilities but there is no Adobe Installers folder or icon there for me to do anything with. I went back to my Adobe account front page and tried to download Illustrator again seeing as it hasn’t installed but when Application Manager tries to open (the little spinning icon) it spins about 3 times before I get a pop up saying that Adobe Application Manager has failed to open. This happens every time I attempt to download Illustrator. Any other options for what might be the issue?
Thanks again!

Problem with Adobe Creative Cloud software for PC

Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESK

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I HAVE TRIED ALL POSSIBLE SOLUTION BUT AM AMAZED HOW THIS IS HAPPENING TO ME.
PLEASE PLEASE HELP ME .Creative Cloud Connection

Hi Alfred,
I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
1) Go to Start button>> Control panel>> Uninstall a program.
2) Check if you see Browser safeguard there, if yes then uninstall it.
3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
-Ankit

Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to

Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay. I'm quite confused? I really NEED to have access to Photoshop ASAP.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Creative cloud app for mac has no apps in it after update

creative cloud app for mac has no apps in it after update "Download Error" I have already tried quitting and reopening and restarting.

Hi CORP Lab,
You can surely try the steps suggested by kglad and also if you can please share a screen shot of the error message ? When you try and login to the Creative Cloud Desktop Application , what is the message that you are getting ?
Cheers,
Kartikay Sharma

The Creative Cloud App for desktop can't be installed on my Macbook pro

I've have bought the Photoshop + Lightroom applications via the creative cloud. I can download the installion file for Crative Cloud app for desktop and I can start the installation process but it is interrupted halfway through with a message saying "The following problem have encountered: Creative Cloud for desktop could not be installed". There are no hints for any solution. I've tried to use Opera instead of Safari but the same thing happens. Is there anyone that knows what the solution for this problem is? Sincerely Lars

Thank you! You solved the problem!! /Lars
3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
created by AMreso in Creative Cloud Download & Install - View the full discussion
Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
Remove Adobe application Manager/Adobe creative cloud .
Restart the computer and redownload Adobe Creative cloud and install it.
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I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Sharing a ZIP file is not available with the Creative Cloud App for iOS

I can't share a ZIP file via Creative Cloud App for iOS. Why?

Thank you! You solved the problem!! /Lars
3 jan 2014 kl. 22:34 skrev AMreso <[email protected]>:
Re: The Creative Cloud App for desktop can't be installed on my Macbook pro
created by AMreso in Creative Cloud Download & Install - View the full discussion
Rename OOBE folder with OOBEOLD ( Mac HD/Library/Application Support/Adobe/OOBE folder )
Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
Remove Adobe application Manager/Adobe creative cloud .
Restart the computer and redownload Adobe Creative cloud and install it.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5978280#5978280
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5978280#5978280
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Start a new discussion in Creative Cloud Download & Install at Adobe Community
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Creative Cloud Eligibility for CS customers

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