Creative Cloud - error Creative Cloud desktop failed to update.(Error code: 2) Contact Customer Support

Hi, I'm receiving the above error when trying to update Creative Cloud.
Thanks Tania

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

Similar Messages

  • Im getting a message saying "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support." Anyone know how to fix?

    I got this message when I tried to update CC on my PC. Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support
    Anyone know how to help

    Kbw1223 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve the current error.

  • Hi...  I just attempted to update CC.  Download itself appears to have happened, but when then I got this message...  Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support .... can

    Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support
    Any ideas?

    Hi  Serpent,
    Try the following Steps:
    open activity monitor and close all Adobe related applications
    navigate to: /Library/Application support/Adobe
    In that directory you will see a folder named OOBE - Rename that folder to OOBEold
    Navigate to: MAC HD /Application/Utilities directory
    In there you will see a folder called "Adobe Application Manager" - delete it
    Download the Adobe Cleaner Tool from here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
    Open the Cleaner Tool and choose to clean "Creative Cloud" only.
    Download and install Creative Cloud again - https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
    Regards,
    Rave

  • I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

    I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

    Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

  • Error: Creative Cloud desktop failed to update.(Error code: 2) Contact Customer Support

    I can't seem to contact customer support. I'm sent in circles on the web site.
    What do I need to do to update creative cloud?@

    Hi There,
    Kindly refer: Error "Failed to Install" Creative Cloud Desktop application
    Thanks,
    Atul Saini

  • I can't update Lightroom CC 6.  Error message shows Creative Cloud desktop failed to update (error 50)

    I can not update Lightroom  6.  Error message says  -  creative Cloud destop failed  to update  (error 50)  What is wrong?

    error code 50 installing Adobe creative cloud
    You may uninstall Adobe Creative Cloud and reinstall updated version.
    https://creative.adobe.com/products/creative-cloud
    Still face any issue  please feel free to post here

  • Im getting the following Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support

    I'M GETTING THE FOLLOWING ERROR
    Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support

    Error downloading Creative Cloud applications

  • Got a message today, "Creative Cloud desktop failed to update.(Error code: 1) Contact Customer Support". What do I do?

    Customer support is unavailable . has anyone else had this issue? If so, how was it resolved?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • 42%  Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

    Any answers for this?

    Error 50 https://forums.adobe.com/thread/1432237 may help
    or
    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud desktop failed to update.(Error code: 1) Contact Customer Support

    Not sure what this means, but how do I fix this to continue installing updates?

    Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
    Mylenium

  • Is any body getting this : creative cloud desktop failed to update (Error Code 2)

    How do I fix this?

    Sign out and restart system. Run CC as an administrator, sign in and update. Check back if that fails.
    Benjamin

  • Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support - iMac running 10.9.3

    So... whatz up with this?
    Thanks in advance for your help
    Cheers

    Toni_Toaster if you need to locate the compromised file permission location then you will want to review your installation log files.  You can find details on how to review your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.
    In regards to the Exit Code 7 document - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.  The error is still possible with CC 2014 if the file permissions under the current User account have become compromised.  The steps to correct the file permissions is also still valid.

  • Please connect to internet, then try again.(Error code: 206) Contact Customer Support

    This is really bad, I tried several type of connection and I still get this. So I can't update or use some of the application. Can someone help me....PLEEEEASE!

    First... try a different web browser, and turn your firewall off
    Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • Creative Cloud desktop failed to update.(Error code: 1)

    Hello, I'm running a MacBook Pro Retina with Yosemite 10.10.2.  I tried to update Creative Cloud Desktop manager and then tried to cancel it (it was killing my bandwidth while I was trying to work).  It disappeared from the bar at the top of the OSx screen.
    I couldn't get it back.  I restarted my machine.  When I clicked on Creative Cloud this time, I was prompted to update, but almost immediately got an error.  There are other mentions of Error Code 1 on the forum, but they appear to be first time installations, not updates.  Suggestions welcome!  Thanks
    Creative Cloud desktop failed to update.(Error code: 1)
    Update:
    Still no success.  I tried the instructions here: Error "Failed to Install" Creative Cloud Desktop application  which says to uninstall Creative Cloud.  I got an error: "Unable to uninstall Creative Cloud Desktop.  Quit Creative Cloud desktop and try again."  But CC desktop is not running.  I had a look in activity monitor and didn't see anything.

    Okay - I think I resolved this by closing some stalled processes in Activity Monitor, then restarting Creative Cloud desktop, then updating in the normal way. 

  • I'M GETTING Creative Cloud desktop failed to update.(Error code: 50)

    Creative cloud is not auto updating. I get Creative Cloud desktop failed to update.(Error code: 50)

    rickh143
    Are you on Windows computer, if yes.
    End All Adobe background processes from task manager and then try to update , processes like Acrotray
    You may also refer
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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