Creative Cloud: error message every time on updating

Hi
Everytime I go to update Creative Cloud, I get an error message.
This results in my having to call tech support. Which, on every occasion,
has resulted in my having to download and reinstall Creative Cloud.
Considering the £50 a month cost of this, my patience for this nonesense is wearing thin.
Is there someone I can talk to. Who isn't a robot in India, whose only response is 'Computer says no'?
Lawrence

I don't recall the exact message,
That's the most crucial part in troubleshooting. It really helps to get the error message and error code.
See for example
http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
https://www.google.com.au/search?q=adobe+cloud+update+errors

Similar Messages

  • Error message every time I update my phone, leaving my phone in recovery mode

    I bought an iPhone 5s in July, my first iPhone.
    Instantly after connecting it to my laptop, there was an available update, which I installed on my 2011 Macbook Pro.
    After the update had finished installing, I got a notification that it was in recovery mode. I pressed restore, and it went about that.
    Then an error message displayed. "The iPhone "iPhone" could not be restored. An unknown error occured (17)."
    At the time, I plugged it into my girlfriends' 2013 Macbook Air and it restored fine, then I plugged into my laptop and moved my backup over.
    Today I went to install 8.02 and have had the same issue, however I have no seperate computer to access and try. I have followed the advice given including restarting, checking security, using terminal etc and nothing changes.
    Why is this happening, and can someone tell me how to fix this and how to avoid it again in the future please?
    Thank you.

    Hello there, jwsymons.
    The following Knowledge Base article addresses restore errors and mentions the very error you're receiving:
    Resolve iOS update and restore errors
    http://support.apple.com/kb/ts3694
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • TS1369 since downloading updates for itunes I get MSVCR80.dll error message every time I try to access itunes?

    Since downloading updates for itunes I get MSVCR80.dll error message every time I try to start i-tunes. can anybody help please.

    Hello aristilus2,
    Thank you for the details of the issue you are experiencing with iTunes.  I suggest removing and reinstalling iTunes for the issue you described.  The following article has steps to do this, and I recommend removing iTunes and all related componenets as outlined in the article:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I am receiving an error message every time I try to update my iPod software. Is there something I should be looking for? Thanx, Dennis Morris

    am receiving an error message every time I try to update my iPod software. Is there something I should be looking for? Thanx, Dennis Morris

    Follow the directions for resolving the error if it is listed here:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    If not listed, com back with what the error says.

  • Creative Cloud error message :could not implemented unzip a file on temporarily directory (EX11)I tried many times but it was not working.

    Creative Cloud error message :
    could not implemented unzip a file on temporarily directory (EX11)
    I tried many times but it was not working.

    Nobody can tell you anything without proper system information. Failing extractions can have all sorts of causes. Start with a little system maintenance:
    Installation Preparations | Mylenium's Error Code Database
    Mylenium

  • I want to update iOS 6.1.3 to my iPad, but got an error message every time.  Need help.  Thanks.

    I want o plate iOS 6.1.3 o my iPad, but receive error message every time.  Please help

    Yes, and you have no other option.

  • Error message every time I try to bookmark something (Firefox 3.6 on Ubuntu).

    Firefox 3.6.16 on Ubuntu Lucid.
    Firefox throws up an error message every time I attempt to bookmark a page. When I hit okay in the error window, it allows me to go ahead with the bookmark, but it does it every time. (It started doing it last week, then stopped for no reason that I can identify. Now it's doing it again.) Screen shot of error [http://s450.photobucket.com/albums/qq222/kct77/?action=view&current=BookmarkErrorAlert.png here] here.

    Follow the directions for resolving the error if it is listed here:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    If not listed, com back with what the error says.

  • Error Message Every Time I Close the Prefs Box

    Since I upgraded to iTunes 5 (now on 5.0.1) I get an error message every time I close the Preferences box: "An error occurred while updating the default player for audio file types. You do not have enough access privileges for this operation."
    I am the administrator of my computer; in fact, mine is the only user account so I have to be the administrator.
    I get this error message even though I am not trying to change the audio file associations. Weird.
    Anyone else run into this problem?
    Any suggestions?
    thanks
    Paul D.

    FWIW, I get the same error message. My audio has gotten incredibly choppy too (after upgrading to 5.x), whenever I have another process running on XP that's doing much of anything, regardless of the encoding bit rate of the song being played! Ugh.

  • TS3297 I keep getting 1004 error message every time I download an app

    I keep getting 1004 error message every time I download an app

    Turn off your anti virus, see if that helps 
    http://support.apple.com/kb/TS3125

  • Receiving error message every time I try to create a pdf.  "An unexpected error occurred.  Unable to create .pdf"

    I just downloaded the program to a new laptop.  I "repaired, uninstalled, installed" and am still getting the error.

    Adobe Acrobat Pro AcademicMS Word (MS Office 10)  Acrobat > File > Create PDF from File
    Embrace what today offers,Helen Catrece Nosal
    "The grand essentials to happiness in this life are something to do, something to love, and something to hope for" ...Joseph Addison
          From: TanviRastogi <[email protected]>
    To: stephen nosal <[email protected]>
    Sent: Saturday, April 25, 2015 12:01 PM
    Subject:  Receiving error message every time I try to create a pdf.  "An unexpected error occurred.  Unable to create .pdf"
    Receiving error message every time I try to create a pdf.  "An unexpected error occurred.  Unable to create .pdf"
    created by TanviRastogi in Creating, Editing & Exporting PDFs - View the full discussionHi Can you please tell Acrobat version you are using, i.e, Acrobat X or Acrobat XI or Acrobat Pro DC? Also how are you trying to create PDF like from within Acrobat > File > Create PDF from File or from some Browser or from Office? Which type of file are you trying to convert - PowerPoint or Word or Excel or html file ? ThanksTanvi If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7479679#7479679 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7479679#7479679 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 
    Start a new discussion in Creating, Editing & Exporting PDFs by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • I receive an error message every time I close a file "The Organizer base is damaged and will reset the next time Acrobat is launched." But it never fixes itself. What's the fix?

    I receive an error message every time I close a file "The Organizer base is damaged and will reset the next time Acrobat is launched." But it never fixes itself. What's the fix?

    Hi mjsa1,
    Please see Error "The Organizer Database is damaged and will be reset..." | Acrobat 9.
    If you're still having trouble, please let us know!
    Best,
    Sara

  • HT1645 whether i use a DL DVD or just a DVD R, it tells me there was an error during multiplexing.  I have tried changing every setting, best performance, professional quality, etc. and still get the same error message every time i try to burn to dvd.

    whether i use a DL DVD or just a DVD R, it tells me there was an error during multiplexing.  I have tried changing every setting, best performance, professional quality, etc. and still get the same error message every time i try to burn to dvd.

    Welcome to the forums.
    Looks like that error message does refer to encoding (see http://support.apple.com/kb/HT1645) but a problem could be that your video has to be reloaded into iDVD if you started the encoding process and then switched settings.  You could start a new iDVD project, or try deleting encoded assets.
    Let's start from the beginning -- what length of video are you trying to fit on the DVD? (this will indicate what encoding options you have).  Double layer DVDs can be finicky and are used for video more than 2 hrs long.
    Use good quality media -- Verbatim is often recommended around here, and I've used Sony DVD-R with good results.
    For a detailed treatise, see:  https://discussions.apple.com/thread/3926901?tstart=0
    John

  • I get error message every time firefox starts: xmlNode.getElementsByTagName("id")[0].firstChild is null - 2

    About two weeks ago I started getting this error message every time I started up Firefox: xmlNode.getElementsByTagName("id")[0].firstChild is null - 2.
    I uninstalled and reinstalled Firefox, but the error continues. Then I did a System restore to several months ago, but the error continues. It doesn't happen with any other program.
    Does anyone know how to get rid of it. If it has anything to do with the registry, I'll just have to let it be and switch to a different browser.

    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
    See also http://kb.mozillazine.org/Standard_diagnostic_-_Firefox (Extension_issues, Profile_issues)

  • HT1933 Tried iTunes Store directive for reporting a problem. Got an ERROR message every time. Stuck with a NY Times app that won't recognize my subscription.

    Tried iTunes Store directive for reporting a problem. Got an ERROR message every time. Stuck with a NY Times app that won't recognize my subscription.called Apple and was told by an automated message to...use the ITunes Store directive.
    Can someone point me in the right direction.

    Hello atransient,
    Thanks for the question, that definitely sounds frustrating to encounter errors at the most important times.
    Let's see if the online Report a Problem works any better for you:
    http://reportaproblem.apple.com
    Thanks,
    Matt M.

  • Error message every time i try to update Creative Cloud

    i'll receive prompts periodically to update CC but it prompts me that an error occured, that it can't update, and my only choices are Customer Care and Cancel. Help solve?

    RobertEbleMiles that is great news that you are now able to apply the update.  Without the specific error message though it is impossible for me to advise you.  If you receive additional errors I would recommend searching the Creative Cloud Download & Install forum for the error you are receiving to locate a relevant discussion.  This is the same forum you initially posted to and can be found at http://forums.adobe.com/community/download_install_setup/creative_cloud_faq.

Maybe you are looking for