Creative Cloud evaporates - billing fiasco

This is both a plea for help and a rant:
I've been trying to subscribe to the Cloud for nearly a month now and my trial versions are about to run out leaving me with numerous cleint projects in limbo. I still have CS6 (and 5 & 5.5 because I am a bit paranoid about legacy issues) but most new projects I've been shooting on Sony's new 4K codec which is only available on CC (not sure why they can't offer a new codec in CS6 but that's another topic).
For some reason, every time I order Creative Cloud I get this message: "We'll look into that and get back to you You should get an email from us by next business day. If you don't hear back from us, you can check your order status on your account page or call us at +1 800-585-0774" and every time I get no answer and the order does not show up in my account. I've wasted nearly six hours with tech support (at my hourly billing rate I could have paid for the full Creative Suite for a year in that time) and am no closer to resolving this issue than when it started. I've placed the order on Chrome, Safari and Firefox in case it was a browser issue, but receive the same message each time.
Beyond the fact that in a few days my trial versions will expire and I'll have to explain to my clients that I can't finish their projects because I can't pay my subscription fees, I am deeply worried that even if I can magically fix this problem that billing issues like this will arise in the future. By now I have absolutely no faith left in Adobe's ability to provide Cloud services and am looking for any and all options outside of Creative Suite for high-end productions. I know for editing there are options (FCP and Avid) but for motion graphics AE seems the best from my experience. I'd hate to switch back after all the time and cost of moving to a predominately Adobe video workflow the past three years (not to mention all the third party plug-ins) but I need a platform that is reliable and this Cloud seems to evaporate far too easily.
Does anyone have any aswers on how I can possibly get CC to work? If not, anyone have suggestions on other platforms that are comparible?

Hi geophrian
Have you tried amazon.com?
Digital subscription through amazon
http://www.amazon.com/Adobe-Creative-Membership-Digital-Subscription/dp/B00CS74YQO/ref=sr_ tr_sr_1?ie=UTF8&qid=1375651497&sr=8-1&keywords=adobe+creative+cloud
3-month pre-paid CC 149.97$
http://www.amazon.com/Adobe-Creative-Membership-Pre-Paid-Product/dp/B007W76ZLW/ref=sr_1_6? ie=UTF8&qid=1375651497&sr=8-6&keywords=adobe+creative+cloud
I don´t know if they reject you or not, but worth a try?
Peter

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Is Creative Cloud billing hopeless?

As an Adobe shareholder and 15-year customer, I dismay for the future of the company if they are betting on Creative Cloud.
At my company, I signed up for the one-year CC membership. Everything was great until I decided to leave my company, four months before the end of the one-year plan.
Not wanting to rip off Adobe, I wanted to get an invoice from them for the remaining four months on the contract so my company could pay it off and be done with it.
The following "conversation" took place over the course of an hour with the only channel of support I could get through Adobe:
Shelmungam: Hello! Welcome to Adobe Customer Service.
Shelmungam: Hi Steve.
Steve : hi
Steve : can you help me?
Shelmungam: I have received part of your question, please allow me a minute to review your query.
Steve : hello??
Shelmungam: I understand that you would like to receive the bill for your remaining subscription amount, is that correct?
Steve : that's what I wrote to you a half hour ago
Steve : can you help me?
Steve : hello?
Steve : why is there such a delay?
Shelmungam: Thank you for confirming. Let me check and help you with this.
Shelmungam: May I have the order number please?
Steve : i don't know the order number
Steve : it's the only order for a one-year creative cloud membership on my account
Steve : can't you look up my account?
Shelmungam: Let me pull up your account with your email address.
Steve : this is taking waaaay too long. I've been on the line with you for 30 minutes already!
Steve : I am very frustrated!!!!
Shelmungam: I apologize if this cause an inconvenience to you.
Steve : a HUGE inconvenience to a very LOYAL customer. I hope you're going to do something to compensate me for the time I am spending trying to solve this problem for you.
Shelmungam: Are you referring to Creative Cloud membership (one-year) that was placed on Sep. 07, 2012?
Steve : YES!
Steve : the only one i have placed
Steve : please, for the love of god, speed this up!
Shelmungam: Thank you for confirming.
Shelmungam: Let me run you with the steps to download the invoice from your adobe account.
Steve : I don't want OLD invoices. I want invoices for the NEXT FOUR MONTHS
Shelmungam: I am sorry we will not be able to provide the invoice for next months.
Steve : that's the whole reason I wrote to you
Steve : do you speak English????
Steve : I am LEAVING my job
Steve : I need them to pay for the rest of the year
Steve : otherwise, you will not be paid
Steve : so I need an invoice for the rest of the year
Steve : from YOU
Steve : Adobe
Steve : the company I've been on the line with for nearly an HOUR
Shelmungam: Steve, I understand your concern however, it is not possible for us to send the invoice for the next 4 months since we haven't charge.
Steve : You need to put me on with someone who understands proper English
Steve : you do not
Steve : I need to cancel my account
Steve : so what do you suggest I do?
Steve : not pay you for the rest of the year?
Steve : can you understand this?
Steve : you do not understand my concern
Steve : otherwise, you'd be able to help me with my problem
Steve : get a supervisor
Steve : help!!!!!
Shelmungam: Would you like to cancel the subscription now?
Steve : Yes. Cancel. Cancel. Cancel. Get me out of here!
Steve : I need an invoice
Steve : Help!!
Shelmungam: Steve, I have checked and see that your order has been suspended due to credit card issue.
Steve : You are going to make my head explode!
Steve : of course. I said I'm leaving my company.
Steve : My credit card is with my company.
Steve : Cancel. Cancel. Cancel.
Shelmungam: Your subscription has been cancelled due to credit card issue. You will not be charge in future.
Steve : This is terrible.
Steve : I ordered a year plan.
Steve : You should charge me for the year plan
Steve : I can get my company to pay for it
Steve : all you have to do is SEND ME AN INVOICE
Steve : don't you want the money for Adobe?
Shelmungam: You need to download the invoice from your adobe account.
Steve : Isn't this the right thing to do?
Steve : There IS NO INVOICE for it
Steve : are you a robot?
Shelmungam: No Steve, you are chatting with a living person.
I want to chew my arm off. Surely this is what they mean when they say "enhanced interrogation." I can't believe this went on for another 30 minutes and this person STILL didn't solve my issue.

Honestly this is horrible.
All i want to do is pay my bill.
WHY NOT ADD A BUTTON THAT SAYS PAY YOUR BILL !!!!!!!!!!!
ahhhhhhhhhh!!!!
AAAAAAAHHHHHHHHHHHHHHHHHHHHHHHH!!!!!
AHHHHHHHHHHHHHHH
I WANT TO PAY MY SUBSCRIPTION PAYMENT WITH A NEW CARD....
ITS TOOOOOO HARD TO FIND....
AHHHHH !!!
I HATE MYSELFFF F F II I II II I IC ANNA TTTT FINDD IT IN A TIMELY MANNER. .111111!!!!!!!
ahhhhh!!!!
ADOBE BILLING SUCKSSSSS. 1111!!!!! i CANT PAY MY BILL AND I STILL HAVE 30 DAYSS !!! ! BUT I WANT TO PAY IT WITH A NEW CC
AHHHH !!!

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

Unable to enroll in Creative Cloud - regardless of browser or credit card the message is that my billing info is incorrect - anyone seen this issue or not the resolution - support could not resolve it?

If Adobe support can't fix the problem, I doubt that anyone in an open forum will be able to help (this is not Adobe support)
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Payed my bill, but everytime I try to open a app from creative cloud it says I need to renew my subscription. How do I get around this?

Payed my bill, but everytime I try to open a app from creative cloud it says I need to renew my subscription. How do I get around this?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Subscription to the student complete Creative Cloud but it doesn't come up in my billing history

Hello, my name is Rutger Mol. I have an subscription to the student complete Creative Cloud but it doesn't come up in my billing history. And when i boot up an Adobe program it asks for an serial number.
Can you please help me?
With kind regards,
Rutger Mol
P.S: Please excuse me for my bad english. Its not my thirst language.

Hi There,
Kindly try the below mentioned steps.
1. Please sign out and sign in to created cloud.
Sign out, Sign in | Creative Cloud Desktop app
2. Sign in, activation, or connection errors | CS5.5 and later
Thanks,
Atul Saini

I have a tax exempt form and I need to get taxes removed from my creative cloud bill for two differe

I have a tax exempt form and I need to get taxes removed from my creative cloud bill for two different accounts. How do I do this?

Here you go: http://helpx.adobe.com/x-productkb/policy-pricing/place-tax-exempt-order.html#main_Tax_exe mpt_orders_in_the_U_S__and_Canada
Contact support.

Join the Creative Cloud, SERIOUS problem with the subscription!!!! i've been billed 3times!

i recently applied adobe creative cloud, here's is the stages for applying creative cloud:
1. sign in...
2. Creative cloud membership (1-year)
3. Visa (payment)
4. Confirm
Im at the 4th level now, guess what? i've waited long enough and tried to RE-APPLY the same method for 3times under the same email address. i recieved a bill from my bank, adobe have CHARGED me 3 times,!!!??? whats the deal here? im still waiting for the conformation here in the browser!!!!!!!
UPDATE: in the writing process of this statement, i have recieved 2 conformation email under the same email account. i guess the 3rd email is coming soon? please! my browser is still under the Memembership Confirm LOADING page? come on! i have offically been rob by adobe!

We apologize for the inconvenience. I assure you that this will be taken care of soon. Please check your messages.
Thanks!

My purchase does not show on my creative cloud account but i am being billed for it

my purchase does not show on my creative cloud account but i am being billed for it

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Check my billing information? It's all right so why will Creative Cloud stop working?

I keep getting a pop up everytime I open Photoshop or Illustrator or any other of my Creative Cloud applications that says I need to check my billing information because there is an issue with the last payment and that Creative Cloud will stop working if it is not addressed. Well I looked online and everything on the credit card information looks fine so then I clicked edit payment info and it says "Thanks! We received your payment." Well if you have then why does it still keep counting down the days until it shuts off? If everything on the credit card info looks fine why did the payment not go through?

Hi NinjaLeah2,
I did check the payment portal, Adobe could not obtain payment from your Bank, it was tried on December 3rd, 10th, 17th, 24th. of 2013.
Please contact with the bank to check the error, once that is done, do contact Adobe at http://adobe.ly/yxj0t6 to regularize the subscription after payment update.
Regards,
Rajshree

I am being billed for Creative Cloud twice

To Whom It May Concern,
Adobe sent me confirmation yesterday that I had paid for the Creative Cloud twice. Once as an independant designer and the second payment as a teacher/educator. I am an instructor at Pratt Institute in NYC. I would like to be billed for only the teacher/educator version. Yours truly, Mike Hortens

Hi Rinchin123,
The two order numbers for me are: AD005149395 and AD001363242EDU
Whatever help you provide I appreciate. Yours truly, Mike Hortens

New creativ cloud shows 8days till end ofprogram but next bill will be only after 14days?

new creativ cloud shows 8days till end ofprogram but next bill will be only after 14days?
I buy new account 2 month ago and use it for the same cloud what was used with another account, maybe that why? But what we can do!?

I see that you have purchased the Creative Cloud Subscription under the Email address you have used to login to Forums as well. I can see that the activation has not yet been done, Can you please try the below mentioned steps and advies.
1) Open the Creative Cloud Desktop Application and sign in with the Id that you have used to Login to forums.
2) If the above step does not resolve the query, please try activating the product under a different network.
Please share the end result post trying the above steps.

Getting billed for 2 creative cloud accounts?

I was paying monthly for the Adobe Design Standard Subscription (Registration date December 1, 2011) which automatically upgraded to Adobe Creative Cloud Membership and then another Adobe Creative Cloud Membership appeared and I started paying for in my account.
How do I safely deactivate one of my Creative Cloud Memberships (getting a refund for overbilling would be a plus) without disturbing my files in the Adobe Cloud and the desktop applications I've downloaded from the Cloud?
See screenshots for details (no personal info showing, just products, services and dates). I refuse to chat with support again, previous two or three attempts to resolve this issue were horrible experiences.
http://c576002.r2.cf2.rackcdn.com/adobe_subscriptions.jpg

According to the screenshot your subscription shows two Creative cloud membership for one year. For cancelling one year subscription you need to just call Customer Support and let them know which one you need to cancel.
Pavani.

Info about my 20€ Creative Cloud bill

Hello. I get an invoice every month around 20€ for this Creative Cloud but I have no idea of what it is and what I'm paying for. My daughter is using Adobe InDesign, is that what I'm paying for? Where can I find more info? Thank you.

Please update the credit card details using Secure payment portal, once done, send me a message in forum as well as through private messaging so that I re trigger the payment.
The Credit card has not been changed & the payment has failed for last few months.
If the process does not re trigger the CC, you will have to get this CC canceled & place a new order.
Regards
Rajshree

Creative Cloud for Teams and Single Apps

Dear Adobe,
I am an IT manager with a company that had 29 licenses of CS6, we now have Creative Cloud for teams, which is great.
However, Part of my company (the accounts side of things) only need Adobe Acrobat.
Why... WHY? Can't I have 30 single app licenses for these users under the same account? I got a call from your offshore licensing group and the woman who I talked to didn't seem to understand what I need.
I need the ability to give the entire creative cloud to some of my users.
but for the rest, I need to be able to only roll out Acrobat...
Thanks for the help

I am in the same situation. I do the design work for my clients they look at and markup PDF files. They have their own software. To add them to the team cost me $70.00 a month, 22 of them would cost a lot of money.
After setting up the first system Adobe took away file syncing the day after we had it setup. And team members were not able to see one another's files. Asking for a refund they transfer us to the special billing department for teams, then the line goes dead. I am guessing that my request for refunds is falling on deaf ears.
Our solution was to acquire our own Cloud hosting server $299.00 a year and $22,000 (there are cheaper) for the Cloud Server. We will have save the Adobe solution costs within the first year.

Upgrade to Creative Cloud 7 days ago - still no access to full products customer service not helpful

I upgraded to the full Creative Cloud access on the 13th of April through customer service. I saw a promotional offer for $29.99/month for access to all the CC apps, but since I was already signed up for Premiere Pro CC at $19.99/month it said I needed to speak to customer service to upgrade.
I did that. The customer service rep upgraded my service to $29.99/month and assured me that I would now have access to the full creative suite.
You can see that I was billed for $29.99 on April 13th:
After that upgrade nothing changed on my end. I had full access to Adobe Premiere CC like before, but otherwise all other programs(photoshop, illustrator, etc) still downloaded and ran as trial versions. I contacted customer service two more times. They were unable to resolve the problem and only escalated the ticket.
I have not had any response from either ticket. And looking at it now it looks like one of them is listed as "withdrawn" with no notes from Adobe's end and no resolution to my problem. The other ticket is still open pending Adobe's response.
To top it all off today in Premiere CC I received a notice that I would lose access to Premiere in 5 days because of some error in the billing information. So in 5 days time I will be paying $29.99/month and have access to zero Adobe products.
So I'm writing this post in hopes of actually getting someone that can solve my problems to take a look. I don't want to spend another 2 hours in a chat-box with an overseas customer service rep who only copys and pastes pre-formatted responses to me. I don't want my ticket escalated and then ignored. I want the service that I paid for, or I want my money refunded.
What I think happened is that the customer service rep who upgraded my membership to the full creative cloud suite forgot to flip some switch. It seems like they increased my billing rate but didn't actually change my subscription.
Here's the picture that shows exactly what service shows up in my account:
Here's what my creative cloud app shows - notice that I only have access to trial versions of most of the software:
Please don't tell me to try logging out of creative cloud, or deleting files on my end, or check my DNS settings, or any of that. I've been through it - twice - with your customer service reps already. It did nothing. The issue is on Adobe's side. Somewhere in some database my account is not set to full creative cloud access. There is nothing I can do on my end to rectify this.
Please - I would either like this rectified, or have my money refunded. Anything else is unacceptable. And as a whole my experience with customer service has been frustrating, unhelpful, and not up to the standards I expect from a high-class company like Adobe.

Have you logged out of your Cloud subscription and then back in?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or these
Upgrade single to all Cloud http://forums.adobe.com/thread/1235382
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Creative Cloud evaporates - billing fiasco

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