Creative cloud files dont update through desktop folders

I have an alias I use for active clients, which is in my creative cloud desktop folder. Nothing updates. I attached a pic.

You can try the steps in :
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/docs/DOC-3462
They have useful information.
Regards
Rajshree

Similar Messages

  • You cannot change your default location of "Creative Cloud Files" for sync from desktop

    So, I'm finding that I am restricted from moving the "Creative Cloud Files" container (for syncing to the cloud from my desktop). It is bound to C:Users/Name and will not move.
    This is very saddening and seems like an elementary function that should be included.
    I do not want to store things on my small SSD C: drive -- thanks.
    Am I missing something here?

    Hi Mark,
    As per Adobe F.A.Q, I would like to state that :http://www.adobe.com/products/creativecloud/faq.html
    "Your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will always have a local copy of your files."
    There are some workarounds, it might work out, you can try it : It is for windows
    First, stop the sync and exit the app ( right-click on the Connection icon and click Turn Sync Off, right-click again and choose Exit )
    Go to “C:\Users\your user name” folder and locate Creative Cloud Files folder
    Move the folder to a different location ( e.g. “D:\Data\Creative Files” ) and make sure that you move complete Creative Cloud Files folder
    Run cmd.exe in admin privileges ( type cmd in Start menu, right click on cmd and select Run as administrator )
    Type following:
    mklink /J “C:\Users\your_user_name\Creative Cloud Folder” “D:\Data\Creative Files”
    You should receive message that the junction is created ( refer to this guide if you need more help:Complete Guide to Symbolic Links (symlinks) on Windows or Linux )
    Now to test it BEFORE you turn on the Connection app simply copy something to “D:\Data\Creative Files” folder, than go to Creative Cloud Files folder in your users folder and you should see the file you copied
    If you are able to see the file, all you have to do is to start the Connection app! Hooray!
    This guide should work for Windows 7 and Windows 8.
    Refered Links:http://notes.darrenseamark.com/post/42451349686/how-to-move-the-default-adobe-creative-clo ud-connection
    http://tomaxxi.com/2012/11/move-your-creative-cloud-files-folder/
    Please read the disclaimer in detail.
    Regards,
    Rajshree

  • Why do I have 3 'Creative Cloud Files' folders?

    Hello! I have a question about the Creative Cloud folder structure/syncing.
    I installed the Creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.
    Once I had done that I switched 'file sync' on in the Desktop Application bar.
    I noticed that I have three different areas called 'Creative Cloud Files' and one of these folders is called 'Creative Cloud Files Unknown' [see screenshot below].
    Does anyone know why there are three separate locations? Which area am I supposed to save my files in so that I can sync them with the cloud? Can I delete the one that says 'unknown' in the file name? I assume that the folder listed in the Favourites Bar is the same place as the 'Creative Cloud Files' folder in my account?

    With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
    We have taken steps to ensure we increase our focus on quality in this area to prevent a recurrence.
    The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
    The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown).  The app then creates a new main folder at syncs down the data.
    Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
    This occurs once, after the last update completes.
    The fix is to simply delete the Creative Cloud Files (Unknown) folder.
    I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to.  If not, check the contents of the Creative Cloud Files (Unknown) folder.
    If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
    If you have any further problems or questions about this particular issue please email [email protected]
    Again, let me say we are sorry for any inconvenience caused

  • Can I change Folder or path for Creative Cloud Files?

    Hi All,
    how can I change the path / folder?
    I don´t have enough space on C: : )
    kr
    Alex

    Hi @amia,
    Yes, you can change the location of the "Creative Cloud Files" folder on your desktop computer.  In the CC desktop app, select the Settings icon (gear icon in upper right), then the "Preferences..." menu option.  Click the Files tab and you'll see the "Folder Location" option. 
    Hopefully this works for you.
    Thanks,
    Elba

  • When I edit files on my desktop, do they automatically update in my Creative Cloud files online?

    I do not have Creative Cloud for my desktop (I use OS 10.6.8, do not plan on upgrading anytime soon...) I work on my files on my desktop and save them there, but also like to have a back up in my cloud membership that I log in to online. When I make changes and save my files on my desktop, do I have to re-upload them to the cloud files online? Or do they sync automatically?

    If you do have the Creative Cloud app in the future then yes you can sync new files, and sync updates to existing files that are in the Creative Cloud Files folder.

  • In Creative Cloud files when I update my INDD file all my sharers lose access to the updated

    In Creative Cloud files when I update my INDD file and export the pdf file all the share links are lost . All my sharers lose access to the updated file. This does not happen at dropbox where when I update a file the share links still work. This is a real nuisance as I want to up date files and keep the link open. Is there a workaround?

    I just had similar experience where I lost links to my files in creative cloud.  There was an update to creative cloud today and my creative cloud on PC was replaced with a new one.  I went to my User Account and found two Creative Cloud Accounts: "Creative Cloud" and "Creative Cloud (unknown)".  The "Creative Cloud (unknown)" is where I found my linked files.  Check to see if you now have two creative accounts on your PC.  This may be the reason????
    I am currently copying and pasting all my files into the current "Creative Cloud" from the "Creative Cloud (unknown)".   I am only focusing on 1 InDesign Doc I have due to tomorrow and had to manually reset all the links to it.  If I have to manually restore all links to my files saved in Creative Cloud--I will blow a gasket on Monday! All PDF files (interactive ones especially) I have saved have lost their links--I don't even want to look at or deal with right now.

  • How can I view my Creative Cloud Files on my iOS device?

    Hi All, I recently turned on file sync in my Creative Cloud app, and like the WEB UI overall.  I'm considering permanently switching to CC from Dropbox.  The one thing I can't seem to find is a CC iOS application.  Are we seriously expected to browse our files via mobile device on a browser? There is no app?
    Excerpt from Adobe Site:
    "Your Adobe Creative Cloud account comes with online storage so that your files are available to you anywhere and on any device or computer. You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others."
    Edit: I just tried using the file explorer via Safari and Chrome on my iPhone 5s and the scrolling is completely broken, I can only see the first few folders, and am unable to scroll down for the rest.

    1. I'll make sure to do that
    2. The Touch Apps do not help me with the functionality I am looking for.
    3. I contacted Adobe Support and received no help, transcript below:
    General Info
    Chat start time
    Jun 9, 2014 1:25:10 PM EST
    Chat end time
    Jun 9, 2014 2:01:47 PM EST
    Duration (actual chatting time)
    00:36:37
    Operator
    Nalini
    Chat Transcript
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    info: You are now chatting with 'Nalini'
    Bart: hello?
    Nalini: Hello! Welcome to Adobe Customer Service.
    Nalini: how can i help you
    Bart: Hi, I am trying to access my Creative Cloud files as outlined in http://helpx.adobe.com/creative-cloud/help/sync-files.html via my Apple iPhone but the feature is broken.
    Bart: I cannot scroll through my files
    Bart: Is there, or will there be a mobile application in order to access these files correctly?
    Nalini: okkk
    Nalini: give a min
    Nalini: which application are you trying to access through your mobile
    Bart: Creative Cloud Files
    Nalini: hi you wont be able to use this feature on your i phone
    Nalini: 'for this you have to use a desktop or laptop
    Bart: But you website clearly states that this is available on any mobile device:
    Bart: http://helpx.adobe.com/creative-cloud/help/sync-files.html
    Nalini: ok let me double check this
    Nalini: what is the extension of the file you are trying to view
    Bart: I'm not trying to view any files in particular, I am just trying to browse through the files via my device and I cannot even scroll down.
    Bart: Navigating through this site via mobile device seems to be broken, I have tried both Safari and Chrome on my iPhone.
    Nalini: ok ,,,.
    Nalini: do you see a scrol bar or you dont even see a scroll bar
    Bart: I can see a scroll bar but the site will only allow me to scroll down 3 or 4 folders, the rest of the folders are cut off and not accessible.
    Nalini: ok ...
    Nalini: could you please try to scroll with two fingers as it s not the problem with the abobe product 
    Bart: I have tried with two fingers, it's still not functioning. It a problem with the way the web page was designed to function on a mobile device.
    Nalini: its not the problem with adobe product
    Bart: Is this the extent of your support?
    Nalini: this is not in our support boundry
    Bart: So you are telling me that you can access Creative Cloud Files with 5+ folders via iPhone 5s and you are able to scroll and view all folders?
    Nalini: adobe product are html 5 supported product
    Nalini: so this is not an isue from our end
    Nalini: you can once seek help from apple store
    Bart: But you have not actually tested it? So you don't know if there is a bug correct?
    Nalini: yes but all the adobe product are as i said html 5 suppoted
    Nalini: so it will not give you an error in scrolling
    Bart: But you have not tested it, so you don't know if there is a bug right?
    Bart: There could be a bug in the html but you don't know that do you?
    Nalini: taht can be
    Nalini: that*
    Bart: Ok, well this is the issue I'm reporting
    Nalini: okkk..
    Nalini: will report this to my managment
    Nalini: is there any thing else i may help you with
    Bart: I guess not
    Nalini: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!

  • Targeted erase of Creative Cloud Files on my hard drive.

    Hi,
    All my Creative Cloud files have been deleted off my Macbook.
    Interestingly enough, it was only the files inside the Creative Cloud folder, nothing else was touched.
    My main client folders are still viewable, but all content within are gone.
    YI can sync to the cloud and pull all my files, but I had been working without a internet and some files weren't synced.
    So i'm going to have to play catch up over the weekend. Im slightly annoyed that ONLY my CC folder was effected. Everything else was untouched.
    Has anyone had this issue? Is it related to CC's security? Some insight would be greatly appreciated.
    Regards
    Dominic

    With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
    The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
    The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown).  The app then creates a new main folder at syncs down the data.
    Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
    This occurs once, after the last update completes.
    The fix is to simply delete the Creative Cloud Files (Unknown) folder.
    I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to.  If not, check the contents of the Creative Cloud Files (Unknown) folder.
    If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
    If you have any further problems or questions about this particular issue please email [email protected]

  • Working in Lighroom on two computers (synced with Creative Cloud files).

    Hi all,
    I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
    After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
    Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
    1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
    2. Import photos to LR catalog on Computer A.
    3. Import synced photos to (separate) LR catalog on Computer B.
    4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
    5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
    6. Delete folder/catalog entry on Computer B.
    Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
    Thanks all!

    With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
    The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
    The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown).  The app then creates a new main folder at syncs down the data.
    Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
    This occurs once, after the last update completes.
    The fix is to simply delete the Creative Cloud Files (Unknown) folder.
    I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to.  If not, check the contents of the Creative Cloud Files (Unknown) folder.
    If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
    If you have any further problems or questions about this particular issue please email [email protected]

  • CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

    Hello folks,
    Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
    First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
    However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet.  After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked.  Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
    I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
    Right now I've got syncing paused, and everything on my network is working fine.
    For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
    The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally.  Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere.  After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app.  When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running.  I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud.  The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe.  It was only after pausing CC's sync operation that we were able to use the Internet again.
    So!  To sum up, here are my two issues:
    Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
    For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
    Some things I've tried:
    Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
    Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
    Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
    Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet.  Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
    I'm completely stumped and very frustrated.  I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox.  I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
    My basic system specs in case it's helpful:
    Windows 7 Professional x64 SP1
    2x Intel Xeon E5-2670 @ 2.6GHz
    64GB DDR3 RAM
    nVidia Quadro 4000
    Any insights would be incredibly appreciated!  Thanks in advance.

    Heyo Dave,
    Thanks so much for your reply and suggestions.  Here's what I've discovered after some more noodling.
    I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
    In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
    With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference!  Syncing continued to work, and our other network requests were working just fine.  I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
    So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour.  That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
    I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update.  However, unfortunately it looks like the bug report form is down...  I'll have to try again later.
    In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
    Thanks again,
    Jared

  • Illustrator project went missing from Creative Cloud files

    I am using a trial version of illustrator and have been working on a project for a week now and then today I went to open it up and the file shows up in recent files but says it is missing.  I checked in my creative cloud files folder and it is no longer there.  After opening illustrator again it no longer shows up in my recent files either.  I am trying to get this file back since I was almost done.
    Thanks in advance to anyone who has any advice or ideas!

    Hi,
    Are you aware of this bug after the most recent update? Why do I have 3 'Creative Cloud Files' folders? It could be the case your file is actually in another Creative Cloud folder. Could you please check and report back.
    Thanks
    Warner

  • Where do I find priceinformation regarding increasing creative cloud file storage from 100GB to 200GB per user?

    Hi,
    just wondering where to find pricing for increasing storage for creative cloud files from 100GB to 200GB and is it possible?
    I have looked through adobes sites and cant find any information regarding this.
    Thx in advance

    As of now storage purchase plan is not there, I shall update you after consulting with the concerned department.
    Regards
    Rajshree

  • Does Creative Cloud Files distort your images? (compressed/squeezed)

    Is anyone else having an issue with uploading files to the Creative Cloud?
    Everytime I share a file with a client or colleague it distorts, compresses or squeezes the file (and appears to be skinny).
    Then I refresh and it's normal.
    I have viewed through: Safari, Firefox and Chrome. All do it.
    YES - I have cleared cache... but it still does it when you FIRST click on a file to view.
    I have a hard time thinking that i have to tell people (when I send a proof)...
    "Please refresh your browser several times to view the file correctly"
    Attached is an example...
    The LEFT is what is viewed on the Creative Cloud, the RIGHT is seen through "Preview" and is the actual file.
    This compression (or squeezing) is being done too all the files uploaded.
    Send a proof to someone? Not through Adobe Creative Cloud.
    Anyone have a solution?

    Greetings Ken,
    Thanks for the follow up.
    I did go back to these same files and they don't seem to be "squishing" any longer.
    Was there something done or updated?
    While the "squishing" seems to be fine, the images are fuzzy for proofs and the navigation is not intuitive.
    These particular "fast turnaround" proofs don't work for this setting and the current proofs present two 'minor' issues...
    • The client can't click on the first one and arrow through OR click through (again minor).
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    These are definetly MINOR issues... but understanding the nature of the business... clients need to see them clearly.
    (although I wish it could work through Adobe Creative Cloud Files).
    If you have any other suggestions... I'm open
    Thanks again Ken,
    -M@tt

  • How do images embeded in InDesign link when using Creative Cloud on more than two desktops?

    How do images embeded in InDesign link when using Creative Cloud on more than two desktops?

    If I am understanding your question correctly, you shouldn't have to worry about embedded images in InDesign. Once embedded, the image is stored within the file.
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    The best solution I see right now is to either embed the graphics in the document, or upload the images with your document to relink.
    I hope this helped,
    Michael

  • Why can't I download Photoshop CC(2014) and why does my Creative cloud app show updates for CC(2014) products I do not have?

    Why can't I download Photoshop CC(2014) to my Mac Pro desktop running OSX 10.9.3.  My Creative Cloud app shows updates for all apps that I have as CS6 on my desktop but I have only subscribed to Photoshop CC.  Lightroom shows Install but it is installed.  Trying to Install Photoshop CC(2014) results in and error message "Installation failed Errors encountered during installation.(7) more information.
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    I also cannot directly download from my account on the web.  This has been going on for a week or more and I have tried numerous suggestions on the forums but got nowhere.  I uninstalled Creative Cloud app today but could not find the installer again so I assume that was deleted.  I cannot download that now as on Adobe's site it says we are experiencing problems.  Aren't we all.
    I was happy with CC until last week but now cannot recommend it.
    I also have a Macbook Pro retina and Photoshop CC(2014) downloaded no problem on that. 

    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

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