Creative Cloud Files – Syncing issues/Bandwidth hogging – Does it ever work?

Having been a Dropbox user for several years I was keen to start using the 100gb of Creative Cloud storage to enable me to work on a project from home and pick up where I left off in the office.
However it simply doesn't work properly!
For example:
I worked from home on Monday and Tuesday on a project. All the files were successfully uploaded from my home Mac within seconds/minutes. I came into work on Wednesday and the files had not appeared in my CC Files folder. I rebooted my Mac and paused and restarted the sync and left it running, a couple of the files appeared but the process seems to hang fairly quickly. I've left it running overnight and my files have still not synced! the status bar at the bottom of the CC app shows "Syncing file 7 of 181 (9hr left)" but it never gets any further.
When syncing is switched on and running the process kills all the bandwidth of my work Mac causing outgoing emails to spend up to an hour in my outgoing mail queue, slowing web browsing to a crawl, hampering any other web usage/downloads/streaming/remote access etc. To prevent this I changed the preferences to only allow CC 50% of the available upload and download bandwidth.
I have repeatedly logged out/rebooted my Mac, closed and relaunched the CC app, paused and restarted the sync process and run the
rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix
command in Terminal as suggested in another thread.
The files I am syncing are not even that large, in total I am only using around 3% of my storage.
Am I on my own in experiencing these issues? Or are other people suffering too?

Hi Matt,
In order for us to take a deeper look at what's happening here, we would need to take a look at the log files on both your machines. The location of the coresync.log file is included below.
Could you also tell me what version of the Creative Cloud Desktop app you're using (from preferences) and the spec of the Macs?
Log file location:
Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top). Then in the pop up enter:
/users/username/Library/Application Support/Adobe/CoreSync/
Then select go, this will take you to the folder containing the .log files.)
Please email this to me directly on [email protected]

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Hi,
All files must be within the Creative Cloud folder for them to sync correctly.
Thanks
Warner

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I have replied to your private message about resolving this issue.

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Thanks for the information.
Could you now send me some log files please..
The log files can be found here:
Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/
Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\
The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at [email protected]
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Currently, the Creative Cloud File Sync is just not working. I thought it would be like Dropbox, you know, you can do whatever with your folders and voila, it'll work. Not so with CC. Please improve this asap. So here's what happened:
1. I put a lot of files in the CC folder.
2. After syncing all the files, CC tells me I am over 20G and stops syncing.
3. I delete files until I only have 2G in my CC folder. However, the CC program still says I have 20G and refuses to sync. I went on the CC website and manually "archived" and then "permanently deleted" my files so it exactly matches what I have on my computer, which should be 2G.
4. CC still says I have over 20G and refuses to sync.
5. After waiting for 2 weeks at least, I deleted a few more files from my CC folder, and now it says I have 97.5 spaced used. But on BOTH the website and my comp, the CC folder only shows 2G. And my online "Archive" folder is completely empty. So I don't know how it's calculating my space.
I have the newest upate of CC. I am running OSX 10.8.5.
Honestly, I think the File Sync is broken and I am not getting half of what I paid for. Can this problem be solved now? If not, when can we expect a new update? Thanks.
Anyone else have this problem btw?

Hello Nitin,
Attached is a screenshot. As you can see:
1. Cloud says I have 19.42GB used.
2. My archive is empty.
3. My CreativeCloud folder only has 1.85GB
Also, on a side note, I am using the simplified chinese version of osx, and you notice the CC folder has incorrect ascii charas after the folder, which I can't change at all. I assume that was supposed to be simplified chinese characters. I liked it better when adobe just kept it to English in the Preview ver. Please remove that in a future update. Thank you.

Working in Lighroom on two computers (synced with Creative Cloud files).

Hi all,
I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
2. Import photos to LR catalog on Computer A.
3. Import synced photos to (separate) LR catalog on Computer B.
4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
6. Delete folder/catalog entry on Computer B.
Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
Thanks all!

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

Hello folks,
Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet. After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked. Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
Right now I've got syncing paused, and everything on my network is working fine.
For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally. Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere. After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app. When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running. I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud. The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe. It was only after pausing CC's sync operation that we were able to use the Internet again.
So! To sum up, here are my two issues:
Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
Some things I've tried:
Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet. Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
I'm completely stumped and very frustrated. I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox. I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
My basic system specs in case it's helpful:
Windows 7 Professional x64 SP1
2x Intel Xeon E5-2670 @ 2.6GHz
64GB DDR3 RAM
nVidia Quadro 4000
Any insights would be incredibly appreciated! Thanks in advance.

Heyo Dave,
Thanks so much for your reply and suggestions. Here's what I've discovered after some more noodling.
I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference! Syncing continued to work, and our other network requests were working just fine. I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour. That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update. However, unfortunately it looks like the bug report form is down... I'll have to try again later.
In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
Thanks again,
Jared

Does Creative Cloud Files distort your images? (compressed/squeezed)

Is anyone else having an issue with uploading files to the Creative Cloud?
Everytime I share a file with a client or colleague it distorts, compresses or squeezes the file (and appears to be skinny).
Then I refresh and it's normal.
I have viewed through: Safari, Firefox and Chrome. All do it.
YES - I have cleared cache... but it still does it when you FIRST click on a file to view.
I have a hard time thinking that i have to tell people (when I send a proof)...
"Please refresh your browser several times to view the file correctly"
Attached is an example...
The LEFT is what is viewed on the Creative Cloud, the RIGHT is seen through "Preview" and is the actual file.
This compression (or squeezing) is being done too all the files uploaded.
Send a proof to someone? Not through Adobe Creative Cloud.
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Greetings Ken,
Thanks for the follow up.
I did go back to these same files and they don't seem to be "squishing" any longer.
Was there something done or updated?
While the "squishing" seems to be fine, the images are fuzzy for proofs and the navigation is not intuitive.
These particular "fast turnaround" proofs don't work for this setting and the current proofs present two 'minor' issues...
• The client can't click on the first one and arrow through OR click through (again minor).
• The screenshot proofs are better seen via email instead of posting them here (some are too fuzzy).
These are definetly MINOR issues... but understanding the nature of the business... clients need to see them clearly.
(although I wish it could work through Adobe Creative Cloud Files).
If you have any other suggestions... I'm open
Thanks again Ken,
-M@tt

Creative cloud couldnt sync all my file

creative cloud couldnt sync all my files so i can use on iphone ipad and computer. Only about 18% of files synced. what do i do to fix this

Hi,
Could you explain in more detail what issue you are seeing please?
Thanks
Warner

How do I specify the 'My Documents' folder as the sync directory for 'Creative Cloud Files'?

I know how to move the 'Creative Cloud Files' directory within preferences, but when I do this, it simply moves the 'Creative Cloud Files' directory within the 'My Documents' folder. I do not think you can set a specific folder as a 'sync' folder in the preferences. Would creating a symbolic link to the contents of 'My Documents' in 'Creative Cloud Files' directory work to enable the contents of 'My Documents' to sync with the cloud? This is for within Windows 8 BTW...

Yes, I understand this. Perhaps a suggestion then to offer this as a feature in a future update. It would be useful to be able to specify an existing documents directory. For example, I have a couple of years worth of client work (psd, html, tpl files mainly) that would be useful to be able to have synched to the cloud without having to relocate them. I have sites configured in Dreamweaver that if I moved those files to the Creative Cloud folder, I would have to reconfigure all those sites. It would just make management of the various Adobe file types easier to have this option.
Thanks for your help anyways.
Chris

Book files stored in Creative Cloud not syncing

Hi everyone!
We are working on a project that is stored in Creative Cloud to take advantage of collaborative workflow. Everything is working fine so far.
I've just created a book and added a few files so that I can sync styles, master pages, etc. This is working flawlessly on my end so far.
The problem comes when another teammate tries to open the book file I've created on his/her end. The book opens but it is empty (no documents listed at all). However if a send the book file to them via email or store it on a network drive and they open it everything works perfect.
So the problem seems to be related with Creative Cloud not syncing the book files properly. Any clue on the matter? We must store the project files on Creative Cloud so work from a network drive is not an option for us.

Yeah, you are absolutely right, we are using Google Drive for pretty much everything else, is way more faster, more reliable and is full featured (how about download entire folders Adobe or zero errors when syncing, Adobe?). And on top of this is cheaper (way more is you ask me).
Sadly, we really MUST work in Adobe CC for this particular project so no scape here.

My creative cloud files won't sync.

My creative cloud files won't sync. I've tried the suggestions made on here i.e.: pausing the sync and restarting creative cloud, but it hasn't made any difference.
Has been working fine, up until 2/3 days ago and it just stopped working ... Help!

We should be able to resolve the file sync problem without needing to reinstall or change your user account.
Have you used any restricted characters in your file or folder names?
Help article: Error: "Unable to sync files". If none of the steps in the help article resolve the problem then please email your Core Sync log files to [email protected]
The location for each OS are:
Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

Syncing Creative Cloud files on different computers

Hi I have been working in Canada for 3 weeks and set up all my files to the creative cloud, but now back in the UK working on my regular MAC CC says it can't sync the files.
What can I do?

Hi,
Can you send me your log files please?. You can find them in the following locations:
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Please send upload them to Creative Cloud and send me a link at [email protected]
Also you can check out these links for tips:
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
Error: "Unable to sync files"

Creative Cloud Files – Syncing issues/Bandwidth hogging – Does it ever work?

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