Creative Cloud Folder not syncing

The files inside my creative cloud folder start syncing then the app stops syncing, displaying the message, 'some files did not sync'. I have tried to enable and disable syncing, but it hasn't helped. Could anyone help?

Hi Charles Kunene,
Please refer to the below mentioned link:
Error: "Unable to sync files"
Let us know if this helps,
Regards,
Gurleen

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My creative cloud will not sync properley

my creative cloud will not sync properley some of the files do not appear how can i find out in the online cloud which they are and why they won't sync

Please check if the Creative Cloud Connection is Active or Not?
How large are the files?
If you can find the logs at the following places, and paste them here, it would be good.
Here's where to find the log:
Windows - c:\users\<yourusername>\AppData\Roaming\CloudSync\CloudSync-2013-05-0 9.log
Mac - /Users/<yourusername>/Library/Application Data/CloudSync/CloudSync-2013-05-09.log

Creative cloud Ideas not syncing

I have made a drawing on my iPad in Ideas. Now it won't sync to my creative cloud. Why is it not working.
Have a MacPro OS X (Lion) version 10.7.5

Turned iPad fully off and started again, syncing stopped at 88%. Then made new project and it synced again, also the previous halted project, Everything works now fine
Thanks
Marco
Op 18 jun. 2013, om 08:52 heeft Kim McCaw Ortiz het volgende geschreven:
Re: creative cloud Ideas not syncing
created by Kim McCaw Ortiz in Adobe Ideas for iOS/iPad - View the full discussion
I am sorry to hear that you are experiencing a sync problem but appreciate you letting us know that you have faced an issue with sync to Creative Cloud,
Can you provide some additional information so that I can investigate further:
Which version of Ideas do you have installed? What iPad/iOS have you created the Ideas drawing on? Do you receive an error message related to the inability to sync?
Regards,
Kim
Adobe Ideas Team
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Adobe Creative Cloud will not Sync Any Files/Folders (MAC OSX)

I am posting this more as a guide for people having similar issues than I am a question, as it has already been resolved but I could not find this answer anywhere on the forums.
Here was my situation:
After a fresh install of a completely empty creative cloud account, Creative Cloud is unable to sync any files or folders.
In order to troubleshoot the issue, I created a single <folder> and 1 file (Instructions.txt) inside my Creative Cloud Folder that needed to sync. Remember, this was a brand new install on a brand new account.
I then attempted to sync.
Here is an excerpt from my CoreSync log, so that you can see the errors being generated:
20141105-115144.374: Job 'CreativeCloudFiles': Analyze Finished OK
20141105-115144.374: ===== 2014-11-05 11:51:44: Job 'CreativeCloudFiles': SYNC started by Job start on computer 'TSDMAC01' =====
20141105-115144.374: CreativeCloudFiles: /Users/<me>/Creative Cloud Files <-> acsl://scss.adobesc.com/files (acsl://scss.adobesc.com:80/files) [DirectDest], ConflictOnDiffItemsNoCommonHistory, CleanupOldGens=24m, TmpDest, SameBeforeSyncAsInAnalyze, DetectMovesAndRenames, DetectFolderMoves, WorkerThreads=8, FileLinksDrill, CopyCreateTime, ResolveConflicts=RightToLeft, RenamesLosingFile
20141105-115144.416: Start UL: /Instructions.txt (New)
20141105-115144.436: Starting a batch of 1
20141105-115144.436: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.438: Start UL: /<folder> (Del)
20141105-115144.439: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Copy New '/Users/<me>/Creative Cloud Files/Instructions.txt' -> 'acsl://scss.adobesc.com:80/files/Instructions.txt'
- ERROR: Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.442: Finish UL: /Instructions.txt (New): Copying file: Error adding pending entry with name '/files/Instructions.txt': SQL logic error or missing database
20141105-115144.458: SqlStatement::prepare: error is 'SQL logic error or missing database' with query 'INSERT INTO pending_requests (created, item_id, f_path, f_name, ev_type, request_id)VALUES (:eventTime,:itemId,:path,:name,:eventType,:requestId)'
20141105-115144.459: AcslSvcFS::CreatePendingRequestEntry: Error adding pending entry with name '/files/<folder>': SQL logic error or missing database
20141105-115144.459: Ending a batch of 1
20141105-115144.459: Finish UL: /<folder> (Del): No error
I called Adobe Customer Support, and after explaining the situation, was first instructed on how to save a file to my Creative Cloud folder. Just a note to Adobe, when a customer sends you a detailed log file and tells you they have already tried certain steps from the forums, don't start at using Adobe 101.
Customer service insisted that I try deleting options.tix again. I did so, following the instruction posted here: Re: I can't sync to my files In the CC desktop app
This did not work.
Support then requested that I navigate to /Users/<my username>/Library/Application\ Support/Adobe/ and rename the "CoreSync" folder to "Coresyncold".
Upon doing, killing "Adobe Creative Cloud" and "CoreSync" processes, and restarting the "Adobe Creative Cloud" Application, all syncing functionality worked correctly.
To summarize, this fixed the issue:
Rename "CoreSync" to "Coresyncold" (Functionally, the same as deleting it)
Kill "Adobe Creative Cloud" and "CoreSync" Processes
Restart "Adobe Creative Cloud"
Here is the process as terminal commands:
mv ~/Library/Application\ Support/Adobe/CoreSync ~/Library/Application\ Support/Adobe/CoreSyncOld
killall Creative\ Cloud
killall CoreSync
open -a Creative\ Cloud
Good Luck,
Michael

Hi, Thanks for the reply. Everything worked fine until I updated to CC14. after that, I receive conflicted file messages. So, I archived all my files that were in cloud. I opened each file on my Mac and re-saved them using SaveAs so I was sure the file was in the CC14 format. I uploaded each file to the cloud as they would not synch. Now when I work on a file I get double the files showing the original file (with the old upload date) and the conflicted file on my Mac. I have no idea now which file I am actually using is the original file or the conflicted file. Still today, nothing synchs - I get the "Some Files failed to Sync" message - click Learn More and the message tells me that the cloud is working perfectly... but it's not... my files aren't synching... I have worked on two files today and neither have synched. It's the weirdest thing...

Adobe Typekit in the new Creative Cloud is not syncing any fonts, Any suggestions?

In the last version of Creative Cloud, Adobe Typekit worked perfectly. Now, I have a ton of documents using Typekit fonts and they won't sync. Does anyone know why?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Creative cloud desktop folder not syncing

my creative cloud folder on computer isn't syncing to online HELP

Hi.
Could you explain in more detail exactly what issues you are having?
Thanks
Warner

You cannot change your default location of "Creative Cloud Files" for sync from desktop

So, I'm finding that I am restricted from moving the "Creative Cloud Files" container (for syncing to the cloud from my desktop). It is bound to C:Users/Name and will not move.
This is very saddening and seems like an elementary function that should be included.
I do not want to store things on my small SSD C: drive -- thanks.
Am I missing something here?

Hi Mark,
As per Adobe F.A.Q, I would like to state that :http://www.adobe.com/products/creativecloud/faq.html
"Your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will always have a local copy of your files."
There are some workarounds, it might work out, you can try it : It is for windows
First, stop the sync and exit the app ( right-click on the Connection icon and click Turn Sync Off, right-click again and choose Exit )
Go to “C:\Users\your user name” folder and locate Creative Cloud Files folder
Move the folder to a different location ( e.g. “D:\Data\Creative Files” ) and make sure that you move complete Creative Cloud Files folder
Run cmd.exe in admin privileges ( type cmd in Start menu, right click on cmd and select Run as administrator )
Type following:
mklink /J “C:\Users\your_user_name\Creative Cloud Folder” “D:\Data\Creative Files”
You should receive message that the junction is created ( refer to this guide if you need more help:Complete Guide to Symbolic Links (symlinks) on Windows or Linux )
Now to test it BEFORE you turn on the Connection app simply copy something to “D:\Data\Creative Files” folder, than go to Creative Cloud Files folder in your users folder and you should see the file you copied
If you are able to see the file, all you have to do is to start the Connection app! Hooray!
This guide should work for Windows 7 and Windows 8.
Refered Links:http://notes.darrenseamark.com/post/42451349686/how-to-move-the-default-adobe-creative-clo ud-connection
http://tomaxxi.com/2012/11/move-your-creative-cloud-files-folder/
Please read the disclaimer in detail.
Regards,
Rajshree

My creative Cloud folder is gone!

I update to the new creative cloud and I can't find my creative cloud folder that hold my files! It wasn't syncing for the last 3 weeks but I kept saving my files there. Now it's gone!!

It appears that since sync started working again and is now down again, the Creative Cloud Files folder on my local machine has been altered and files that I placed there in the last month or two have actually disappeared. As in *gone*! Nor are they on the server. Instead, multiple copies of subfolders have been created, some of which contain duplicates of files, and some of which are empty.
This is a freaking mess. Seriously, it's bad enough paying for vaporware and not getting any indication from Adobe about when sync is going to start and stop working, but I've actually LOST FILES. Quite a few of them. I'd love to hear from someone at Adobe and maybe find some way to recover these files.

Creative Cloud won't sync with my Libraries

I'v reinstalled the latest Creative Cloud desktop app, and updated to the latest version of Photoshop CC 2014 - but I cannot get Creative Cloud to show me any of my assets (libraries) on the website.
To troubleshoot in Creative Cloud preferences :
1. I made sure Sync was on, and
2. I tested the folder location for files. It was my User folder which seems to be default, and I tested it by changing it to the Creative Cloud folder nested inside User folder, but no change.
I'm on Adobe Creative Cloud 1.9.0.465
And Running Mac OS 10.9.5

Hi,
Can you send me your log files please?. You can find them in the following locations:
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Please send upload them to Creative Cloud and send me a link at [email protected]
Also you can check out these links for tips:
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
Error: "Unable to sync files"

Latest update for creative cloud will not install error code 1 HOW TO FIX THIS????

I CAN NOT GET cc UPDATE STALLS AT 43% AND GIVES ((ERROR CODE 1 )) AS THE REASON??????

1) Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list, locate the option : Adobe Creative Cloud and uninstall the same.
2) Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
3) Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
5) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://creative.adobe.com/products/creative-cloud

How do I move my Muse file to the Creative Cloud folder without losing all the links to assets?

I'd like to keep my .muse files in the Creative Cloud folder so they will be accessible from anywhere, and always backed up. But I have many hundreds of links to image assets etc, and am worried that if I move the Muse file to the CC folder the links will be broken.
The links situation with Muse already seems worrying to me — my images are all arranged in folders but Muse seems unable to deal with this properly so can have trouble finding them. So if I move not only the Muse file but all the image files and folders, will Muse still be able to operate, or will I be faced with potentially having to spend many hours manually linking the image files?
Is there a recommended way of arranging assets etc when working with Muse using the Creative Cloud folder?
Thanks

Move from the Creative Cloud to the Muse forum. They will be able to help you here with the issue of Muse finding your images.
The Creative Cloud file storage will do nothing to change any of your files, it will just store them. But you will not be able to make your Muse sight work from within the Creative Cloud.

Why are there no CC Apps in my Creative Cloud Folder?

Why are there no CC Apps in my Creative Cloud Folder? Just finished cramming Adobe Creative Cloud Flash Professional info. Tried to use it and found that it wasn't in my Apps Folder, nor anywhere else. During my search I discovered that none of the other CC apps were there either. All CS6 Pro apps are there, but no CC.
IMac 21.5" desktop; OSX 10.8.5; 2.5 GHz Intel Core i5: 1333 MHz; 4 GB DDR3; 500 GB HD + 500 GB external HD

Could you try to scroll down a bit and look into the "Find New Apps" section. I have attached a screenshot for your reference.
In case you still do not see any CC applications, login to https://creative.adobe.com/products and try to download any CC app and then check if it gets installed and you see it under the "Your apps" section of CC desktop app.

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

Try perform below steps.
Open task manager by pressing Ctrl + Shift + Esc keys. Click on more details if the option available.
Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
Then hold windows key on your keyboard and Press R key.
It will open Run window
In Run window, type Appdata and click on Ok
Open Local > Adobe folders
Delete AAMUpdater and OOBE folders
Then navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE folders
Go back to Program Files (x86) and Open Adobe folder
Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
Download and install Creative Cloud App from below link
https://creative.adobe.com/products/download/creative-cloud
Then check

My creative cloud will not let me sign in. it keeps saying you have been logged out every time i sign in

my creative cloud will not let me sign in. it keeps saying you have been logged out every time i sign in

Hi,
Please follow the below steps to remove the error message of "You have been signed out".
          1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
          2: Open a Finder window, select Go>Go to folder option, type in ~/Library and hit enter.
                         (Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE)
          3: Now navigate to Application Support/Adobe/OOBE/.. folder.
          4: Delete opm file under OOBE.
          5: Rename OOBE to OOBEold.
          6: Check if you have AAMupdater in the same location.
          7: Please rename it to AAMupdaterold.
          8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
          9: Then launch it, sign-in and click on Apps tab.
The error message will be removed.

How do I open the files that I have moved to creative cloud folder in Dreamweaver on the second computer?

How do I open the files that I have moved to creative cloud folder in Dreamweaver on the second computer?

Hello catherine915,
On your second computer, launch the Creative Cloud desktop app.
Click on the gear icon to display the dropdown menu. Select the option: "Creative Cloud Files"
This will open up the Creative Cloud folder with all the files that you have synced over cloud.
Hope this helps !
Cheers,
Subhadeep

Creative Cloud Folder not syncing

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