Creative Cloud for Teams error
The company I work for as just upgraded from single accounts to the creative cloud for teams, I use my creative cloud on my pc at work and on my mac at home for overtime. However my home mac is currently erroring with a count down message telling me to update my activation information - I already did this and still I get the message.
Can anyone help? I'm hoping to avoid the dreaded 1 hour plus phone call you usually get phoning adobe.
Also tried there live chat - which is anything BUT live.
" borked: To have totally f** something up. Usually by doing something stupid. Specifically used to describe technology that is broken."
That is exactly what I thought I did. But then again no one warned me there are 'shared components'. So this kind of user behavior should be the starting point for development, no?
Anyhow, the solution was:
Renaming the file HD/Library/Application Support/Adobe/caps
If you then install CC applications a new file 'caps' will be created with the correct updated media information.
I will keep your link bookmarked just in case I again take something for granted.
Thanks
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Creative Cloud for teams: error 7 during installation
All downloads were going fine, untill I uninstalled all applications from Creative Suite 5.5 Design Premium (using Uninstall) as to not have twice the application. Once the CS 5.5 version and the CC version in my Applications folder.
After uninstalling, during download I receive the message "Installation failed".
I suspect the CC download looks for the CS5.5 license?
I wanted to reinstall CS5.5 but this does not work anymore cause it is an upgrade from CS2 Premium - which can not be installed anymore as it is not Intel compatible...
Any help would be very much appreciated.
06/27/13 10:48:17:869 | [INFO] | | | | | | | 13079 | Successfully registered application with finder /Applications/Utilities/Adobe Creative Cloud/Utils/CreativeCloud(URIHandler).app
06/27/13 10:48:18:034 | [INFO] | | | | | | | 13079 | ACCC URI protocol handler registered.
06/27/13 10:48:18:112 | [ERROR] | | | | | | | 13079 | ACCC URI: Error in deleting file /Applications/Adobe Creative Cloud/Adobe Creative Cloud. Error = Error Domain=NSCocoaErrorDomain Code=4 "“Adobe Creative Cloud” couldn’t be removed." UserInfo=0x7c652ad0 {NSUnderlyingError=0x7c6529f0 "The operation couldn’t be completed. No such file or directory", NSFilePath=/Applications/Adobe Creative Cloud/Adobe Creative Cloud, NSUserStringVariant=(
Remove
06/27/13 10:48:18:112 | [INFO] | | | | | | | 13079 | ACCC URI Handler: Could not get env var DISABLE_CCM_DESKTOPSHORTCUT
06/27/13 10:48:18:157 | [ERROR] | | | | | | | 13079 | ACCC URI: Refreshing the finder failed. Fetching fs ref failed.Error code : (-43) Error Description : (fnfErr) Comment : (File not found).
06/27/13 10:48:18:157 | [INFO] | | | | | | | 13079 | Adobe Creative Cloud Connections shortcut created at /Applications/
06/27/13 14:48:29:213 | [INFO] | | | | | | | 65299 | freeDiskSpace ... 248914477056
06/27/13 14:48:29:869 | [INFO] | | | | | Invalid Session | closeSession | 65299 | No session for the key -
06/27/13 14:48:29:873 | [INFO] | | | | | Invalid Session | closeSession | 65299 | No session for the key -
06/27/13 14:48:29:877 | [INFO] | | | | | Invalid Session | closeSession | 65299 | No session for the key -
06/27/13 14:48:29:880 | [INFO] | | | | | Invalid Session | closeSession | 65299 | No session for the key -
06/27/13 14:48:29:987 | [INFO] | | | | | | | 65299 | Update Session is created and key generated is E9FC850A-1F4C-43FC-A3A3-3DB0AD100674
06/27/13 14:48:29:992 | [INFO] | | | | | | | 65299 | Update Session is created and key generated is 924277B5-2242-487C-BCFA-577F6444D036
06/27/13 14:48:29:998 | [INFO] | | | | | | | 65299 | Update Session is created and key generated is 39E65DC2-E455-4011-B39C-B7C80BF00DFF
06/27/13 14:48:30:003 | [INFO] | | | | | | | 65299 | Update Session is created and key generated is 617F2ED9-1BDB-40F9-9AB5-2D3B1918358F
06/27/13 14:48:30:189 | [INFO] | | | | | | | 65299 | Product Session is created and key generated is 21C12B70-49E7-40DE-8E94-1FE95662D7D9
06/27/13 14:48:34:202 | [INFO] | 617F2ED9-1BDB-40F9-9AB5-2D3B1918358F | | | | | | 65536 | Using the overridden aam check url https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml
06/27/13 14:48:36:704 | [INFO] | 617F2ED9-1BDB-40F9-9AB5-2D3B1918358F | | | | | | 65536 | No need to update AAM
06/27/13 14:48:42:878 | [INFO] | | | | | | | 65729 | UpdaterCoreHelper :: Check for updates returned SUCCESS
06/27/13 14:48:46:215 | [WARN] | 39E65DC2-E455-4011-B39C-B7C80BF00DFF | | | | | | 65501 | Some Error has come during download operation with Error type - -40, and Error Code - 500
06/27/13 14:48:46:216 | [ERROR] | 39E65DC2-E455-4011-B39C-B7C80BF00DFF | | | | | | 65501 | Failed to get the file size for the file (https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?clientID=ap ps_panel_desktop&producerId=posa&contextKey=CB44435651CBF7590A490D4D@AdobeID&authorization Data=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiJ9.eyJpZCI6IjI4MDQxMzc4MzA0NDQ1 NDkyLTA2OTUwNTQ5LWQ0MzMtNDIxNy04OWQzLWIyOWZhNjZiYmVhYSIsInNjb3BlIjoiQWRvYmVJRCxvcGVuaWQiLC JhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTM3MjMzNzI4NTUzOCIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIs InVzZXJfaWQiOiJDQjQ0NDM1NjUxQ0JGNzU5MEE0OTBENERAQWRvYmVJRCIsImNsaWVudF9pZCI6IkFDQ0NfQ1M3Ii widHlwZSI6ImFjY2Vzc190b2tlbiJ9.aSbKWnPmIkZglhmL1g-tTofW7oHq6Jt3lyLoPjYzMB8K3v-qOccsmKljpZf V_MARf8FfX4IemkAM1GSk3yMMtN4D0PQlTlCH58Jl2zhaXJlbX6gIU9SGJf7Xci4BOSdRjEfcsl8NNPz1R-BkLln8Z DBfYWr6xQxFa5ianP4AlYdY-U61MKMYNU2CvhSBMsBqLareLzZBHcmqqjSUO-87-VliMfGofKqwYqUjJMfI9kPbNXA 58PFttkNRHlqJFW4-Uog_3ys9ni-70sElmU1Yfst7UCzmomfNvF-bchJtUTKalPwI7EqIwahYqbDsySbbEL0gtKz5y Mpd6zj2v3Pgkg</consumerAccessToken></authorization-data>). DLE error status is -2
06/27/13 14:48:46:216 | [WARN] | 39E65DC2-E455-4011-B39C-B7C80BF00DFF | | | | | | 65501 | FileDownload : Failed to cancell the download (it might not be running)
06/27/13 14:48:46:244 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {4817D846-700B-474E-A31B-80892B3E92E3} is not installed for language : en_US
06/27/13 14:48:46:250 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {317243C1-6580-4F43-AED7-37D4438C3DD5} is not installed for language : en_US
06/27/13 14:48:46:255 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {41A12FFC-89E9-4743-A51E-00975CA31F40} is not installed for language : en_US
06/27/13 14:48:46:260 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {1E431F12-ACF0-11E2-A93E-C3F61F3900F7} is not installed for language : en_US
06/27/13 14:48:46:265 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} is not installed for language : en_US
06/27/13 14:48:46:380 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {30FD541D-3C9D-41C4-B240-A994EE4E0231} is not installed for language : en_US
06/27/13 14:48:46:385 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {DE1E055B-679C-42F8-B114-7B6ED0B8ED95} is not installed for language : en_US
06/27/13 14:48:46:394 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {8ACD4814-788B-11E1-AC70-A860A781E0D9} is not installed for language : en_US
06/27/13 14:48:46:399 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {00E094E1-A852-11E2-803D-ACEA632352B4} is not installed for language : en_US
06/27/13 14:48:46:403 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {3C3EF9F8-2589-468D-9835-09AB615EA170} is not installed for language : en_US
06/27/13 14:48:46:408 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {97297D0A-0B0F-4CB4-AEFD-FD1B8BB8C944} is not installed for language : en_US
06/27/13 14:48:46:413 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {610AABC3-96C8-4285-BAFE-9229AE2240AE} is not installed for language : en_US
06/27/13 14:48:46:417 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {A5ABCE72-09C9-480D-A225-71C2E492D80E} is not installed for language : en_US
06/27/13 14:48:46:422 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {01E04E1B-2A64-470B-B08F-242909000A31} is not installed for language : en_US
06/27/13 14:48:46:426 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {BD5669B5-49FF-4490-B956-E9D7CB9B0ADC} is not installed for language : en_US
06/27/13 14:48:46:431 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {4FAB339E-2132-434F-9376-9CD735E4C69C} is not installed for language : en_US
06/27/13 14:48:46:435 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {D2583A3E-399C-45D7-8AF1-FE5BAFC946CF} is not installed for language : en_US
06/27/13 14:48:46:440 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {D3952427-BE47-49F2-8A96-B0418CD9276D} is not installed for language : en_US
06/27/13 14:48:46:445 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {D374BD8F-C941-4432-9455-1DE5054F7043} is not installed for language : en_US
06/27/13 14:48:46:450 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {13B61A4B-7282-4124-ABD6-F6B236E8738A} is not installed for language : en_US
06/27/13 14:48:46:454 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {39C9FB9C-7A84-11E1-B574-D095DF20721F} is not installed for language : en_US
06/27/13 14:48:46:459 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {327492D4-78EB-11E1-8ABE-84C55623D190} is not installed for language : en_US
06/27/13 14:48:46:464 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8} is not installed for language : en_US
06/27/13 14:48:46:469 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {AAF0D225-F129-40F2-916E-12E28DBD19ED} is not installed for language : en_US
06/27/13 14:48:46:473 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {60D034D6-7494-4FB2-AA48-EF453ECB1581} is not installed for language : en_US
06/27/13 14:48:46:478 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF} is not installed for language : en_US
06/27/13 14:48:46:482 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {244FD30F-63F1-49B9-9D98-1150FF4FFCB1} is not installed for language : en_US
06/27/13 14:48:46:487 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {135274B3-69EE-4AE8-ACCE-1718A1EBC8CC} is not installed for language : en_US
06/27/13 14:48:46:492 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {8c8682b4-7a92-4d15-93ac-f402049d3961} is not installed for language : en_US
06/27/13 14:48:46:496 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {26FD0196-5B4C-4C57-8264-70D1B5398615} is not installed for language : en_US
06/27/13 14:48:46:501 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} is not installed for language : en_US
06/27/13 14:48:46:506 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {9124DF4E-617D-486B-A970-8FA632244F24} is not installed for language : en_US
06/27/13 14:48:46:510 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {2D99B50E-431D-4AA8-85C1-172A6F8BCF09} is not installed for language : en_US
06/27/13 14:48:46:515 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016} is not installed for language : en_US
06/27/13 14:48:46:519 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {B62DD919-22B1-4AB8-A930-BC4540A1E8B6} is not installed for language : en_US
06/27/13 14:48:46:524 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {46251F95-B2F8-484A-9B5B-8C0E5A43A202} is not installed for language : en_US
06/27/13 14:48:46:529 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} is not installed for language : en_US
06/27/13 14:48:46:533 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {505FF1AC-E7F5-4462-BBA7-08900E7E9EEF} is not installed for language : en_US
06/27/13 14:48:46:538 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {EEAE1D88-B258-4A44-A6BE-32CCC8D641D6} is not installed for language : en_US
06/27/13 14:48:46:542 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {5D73C19B-BE10-44A6-96B2-A516756ED29F} is not installed for language : en_US
06/27/13 14:48:46:557 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {3D46121C-A0E6-4259-B7E0-5127C218A096} is not installed for language : en_US
06/27/13 14:48:46:562 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {29AA12E9-934C-485E-A9A1-D823FEB29880} is not installed for language : en_US
06/27/13 14:48:46:566 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {BF8B73C5-60DC-426E-8413-CF77CA09BA1F} is not installed for language : en_US
06/27/13 14:48:46:690 | [INFO] | 21C12B70-49E7-40DE-8E94-1FE95662D7D9 | | | | | | 65299 | Going to close the session
06/27/13 14:48:46:690 | [INFO] | 21C12B70-49E7-40DE-8E94-1FE95662D7D9 | | | | | | 65299 | All waiting operations finished for this session
06/27/13 14:49:04:649 | [INFO] | | | | | | | 65299 | Update Session is created and key generated is 6521260B-F6B9-4CED-8ED4-FB208D4E98D2
06/27/13 14:49:04:672 | [INFO] | | | | | | | 65299 | Launching AAM Helper process
06/27/13 14:49:04:691 | [INFO] | | | | | | | 65299 | process path = /Applications/Utilities/Adobe Creative Cloud/AppsPanel/../Utils/Creative Cloud Helper
06/27/13 14:49:04:691 | [INFO] | | | | | | | 65299 | process args =
06/27/13 14:49:04:691 | [INFO] | | | | | | | 65299 | --pipename=B76B54C5-46DD-4DC2-998F-462FCFD1A657
06/27/13 14:49:13:536 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 65979 | The value of ETAG for the file is "aa66a4b4d5bd2a88c91c8c83840403f2:1371514425"
06/27/13 14:49:14:084 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 65678 | The value of ETAG for the file is "678e1d0923add4dd7742340bd2ebe799:1371514425"
06/27/13 14:49:14:848 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 65979 | The value of ETAG for the file is "d3cc30e5ed9b56ab3afa747fd5abf907:1371514403"
06/27/13 14:51:04:713 | [INFO] | | | | | | | 66183 | deployment lock has been acquired.
06/27/13 14:51:05:377 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 66479 | launchDE for session = 6521260B-F6B9-4CED-8ED4-FB208D4E98D2
06/27/13 14:51:05:378 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 66483 | Going to init the IPC channel
06/27/13 14:51:06:157 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 66483 | De has been launched. Listening on the IPC now...
06/27/13 14:51:06:157 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 66483 | IPC has been initialized
06/27/13 14:51:57:897 | [INFO] | | | | | | | 66483 | Unhandled DE message:mid (15)
06/27/13 14:51:58:897 | [INFO] | | | | | | | 66483 | Unhandled DE message:mid (16)
06/27/13 14:51:59:899 | [INFO] | | | | | | | 66483 | Unhandled DE message:mid (17)
06/27/13 14:52:02:444 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 66483 | done packet received from the DE with exit code - 0
06/27/13 14:52:02:526 | [INFO] | | | | | | | 65299 | Trying to unmount the dmg mounted at path - /tmp/89D53B22-D0B6-46B5-95A0-DFF8946AD9E7/Muse_5_0_CCM_LS23
06/27/13 14:52:08:495 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {26FD0196-5B4C-4C57-8264-70D1B5398615} is installed in location : /Applications
06/27/13 14:52:08:677 | [INFO] | | | | | | | 65299 | Trying to unmount the dmg mounted at path - /tmp/89D53B22-D0B6-46B5-95A0-DFF8946AD9E7/Muse_5_0_CCM_LS23
06/27/13 14:52:08:751 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 66183 | Going to close the session
06/27/13 14:52:10:770 | [INFO] | 6521260B-F6B9-4CED-8ED4-FB208D4E98D2 | | | | | | 66183 | All waiting operations finished for this session
07/03/13 12:55:02:769 | [INFO] | | | | | Invalid Session | closeSession | 65299 | No session for the key -
07/03/13 12:55:02:824 | [INFO] | 39E65DC2-E455-4011-B39C-B7C80BF00DFF | | | | | | 65299 | Going to close the session
07/03/13 12:55:02:965 | [WARN] | | | | | | | 65299 | Failed to delete the direcotry - /tmp/D8A8FC6B-C0A5-412D-B452-0882731F672C
07/03/13 12:55:03:967 | [WARN] | | | | | | | 65299 | Failed to delete the direcotry - /tmp/D8A8FC6B-C0A5-412D-B452-0882731F672C
07/03/13 12:55:04:968 | [WARN] | | | | | | | 65299 | Failed to delete the direcotry - /tmp/D8A8FC6B-C0A5-412D-B452-0882731F672C
07/03/13 12:55:05:969 | [WARN] | | | | | | | 65299 | Failed to delete the direcotry - /tmp/D8A8FC6B-C0A5-412D-B452-0882731F672C
07/03/13 12:55:07:005 | [WARN] | | | | | | | 65299 | Failed to delete the direcotry - /tmp/D8A8FC6B-C0A5-412D-B452-0882731F672C
07/03/13 12:55:08:006 | [INFO] | 39E65DC2-E455-4011-B39C-B7C80BF00DFF | | | | | | 65299 | All waiting operations finished for this session
07/03/13 12:55:08:108 | [INFO] | E9FC850A-1F4C-43FC-A3A3-3DB0AD100674 | | | | | | 65299 | Going to close the session
07/03/13 12:55:08:146 | [INFO] | E9FC850A-1F4C-43FC-A3A3-3DB0AD100674 | | | | | | 65299 | All waiting operations finished for this session
07/03/13 12:55:08:174 | [INFO] | 617F2ED9-1BDB-40F9-9AB5-2D3B1918358F | | | | | | 65299 | Going to close the session
07/03/13 12:55:08:391 | [INFO] | 617F2ED9-1BDB-40F9-9AB5-2D3B1918358F | | | | | | 65299 | All waiting operations finished for this session
07/03/13 12:55:08:790 | [INFO] | | | | | | | 65299 | Update Session is created and key generated is 71107B9B-F2FF-449C-81B9-437636DF95A6
07/03/13 12:55:08:795 | [INFO] | | | | | | | 65299 | Update Session is created and key generated is 1602CDB9-D5B3-4227-A015-8771993DE95C
07/03/13 12:55:08:800 | [INFO] | | | | | | | 65299 | Update Session is created and key generated is D7C04136-6EFB-4149-BBCB-01AF874938E0
07/03/13 12:55:09:127 | [INFO] | | | | | | | 65299 | Product Session is created and key generated is 1296C770-282F-4DB5-85BE-4E5E9101293B
07/03/13 12:55:11:238 | [INFO] | D7C04136-6EFB-4149-BBCB-01AF874938E0 | | | | | | 432253 | Using the overridden aam check url https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml
07/03/13 12:55:13:414 | [INFO] | D7C04136-6EFB-4149-BBCB-01AF874938E0 | | | | | | 432253 | No need to update AAM
07/03/13 12:55:20:670 | [INFO] | | | | | | | 432290 | UpdaterCoreHelper :: Check for updates returned SUCCESS
07/03/13 12:55:24:180 | [WARN] | 1602CDB9-D5B3-4227-A015-8771993DE95C | | | | | | 432231 | Some Error has come during download operation with Error type - -40, and Error Code - 500
07/03/13 12:55:24:213 | [ERROR] | 1602CDB9-D5B3-4227-A015-8771993DE95C | | | | | | 432231 | Failed to get the file size for the file (https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?clientID=ap ps_panel_desktop&producerId=posa&contextKey=CB44435651CBF7590A490D4D@AdobeID&authorization Data=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiJ9.eyJpZCI6IjI4MDQxMzc4MzA0NDQ1 NDkyLTA2OTUwNTQ5LWQ0MzMtNDIxNy04OWQzLWIyOWZhNjZiYmVhYSIsInNjb3BlIjoiQWRvYmVJRCxvcGVuaWQiLC JhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTM3MjMzNzI4NTUzOCIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIs InVzZXJfaWQiOiJDQjQ0NDM1NjUxQ0JGNzU5MEE0OTBENERAQWRvYmVJRCIsImNsaWVudF9pZCI6IkFDQ0NfQ1M3Ii widHlwZSI6ImFjY2Vzc190b2tlbiJ9.aSbKWnPmIkZglhmL1g-tTofW7oHq6Jt3lyLoPjYzMB8K3v-qOccsmKljpZf V_MARf8FfX4IemkAM1GSk3yMMtN4D0PQlTlCH58Jl2zhaXJlbX6gIU9SGJf7Xci4BOSdRjEfcsl8NNPz1R-BkLln8Z DBfYWr6xQxFa5ianP4AlYdY-U61MKMYNU2CvhSBMsBqLareLzZBHcmqqjSUO-87-VliMfGofKqwYqUjJMfI9kPbNXA 58PFttkNRHlqJFW4-Uog_3ys9ni-70sElmU1Yfst7UCzmomfNvF-bchJtUTKalPwI7EqIwahYqbDsySbbEL0gtKz5y Mpd6zj2v3Pgkg</consumerAccessToken></authorization-data>). DLE error status is -2
07/03/13 12:55:24:213 | [WARN] | 1602CDB9-D5B3-4227-A015-8771993DE95C | | | | | | 432231 | FileDownload : Failed to cancell the download (it might not be running)
07/03/13 12:55:24:257 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {4817D846-700B-474E-A31B-80892B3E92E3} is not installed for language : en_US
07/03/13 12:55:24:262 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {317243C1-6580-4F43-AED7-37D4438C3DD5} is not installed for language : en_US
07/03/13 12:55:24:266 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {41A12FFC-89E9-4743-A51E-00975CA31F40} is not installed for language : en_US
07/03/13 12:55:24:271 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {1E431F12-ACF0-11E2-A93E-C3F61F3900F7} is not installed for language : en_US
07/03/13 12:55:24:276 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} is not installed for language : en_US
07/03/13 12:55:24:375 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {30FD541D-3C9D-41C4-B240-A994EE4E0231} is not installed for language : en_US
07/03/13 12:55:24:380 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {DE1E055B-679C-42F8-B114-7B6ED0B8ED95} is not installed for language : en_US
07/03/13 12:55:24:389 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {8ACD4814-788B-11E1-AC70-A860A781E0D9} is not installed for language : en_US
07/03/13 12:55:24:395 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {00E094E1-A852-11E2-803D-ACEA632352B4} is not installed for language : en_US
07/03/13 12:55:24:399 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {3C3EF9F8-2589-468D-9835-09AB615EA170} is not installed for language : en_US
07/03/13 12:55:24:404 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {97297D0A-0B0F-4CB4-AEFD-FD1B8BB8C944} is not installed for language : en_US
07/03/13 12:55:24:409 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {610AABC3-96C8-4285-BAFE-9229AE2240AE} is not installed for language : en_US
07/03/13 12:55:24:414 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {A5ABCE72-09C9-480D-A225-71C2E492D80E} is not installed for language : en_US
07/03/13 12:55:24:419 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {01E04E1B-2A64-470B-B08F-242909000A31} is not installed for language : en_US
07/03/13 12:55:24:423 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {BD5669B5-49FF-4490-B956-E9D7CB9B0ADC} is not installed for language : en_US
07/03/13 12:55:24:428 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {4FAB339E-2132-434F-9376-9CD735E4C69C} is not installed for language : en_US
07/03/13 12:55:24:433 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {D2583A3E-399C-45D7-8AF1-FE5BAFC946CF} is not installed for language : en_US
07/03/13 12:55:24:438 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {D3952427-BE47-49F2-8A96-B0418CD9276D} is not installed for language : en_US
07/03/13 12:55:24:443 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {D374BD8F-C941-4432-9455-1DE5054F7043} is not installed for language : en_US
07/03/13 12:55:24:448 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {13B61A4B-7282-4124-ABD6-F6B236E8738A} is not installed for language : en_US
07/03/13 12:55:24:453 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {39C9FB9C-7A84-11E1-B574-D095DF20721F} is not installed for language : en_US
07/03/13 12:55:24:457 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {327492D4-78EB-11E1-8ABE-84C55623D190} is not installed for language : en_US
07/03/13 12:55:24:463 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8} is not installed for language : en_US
07/03/13 12:55:24:468 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {AAF0D225-F129-40F2-916E-12E28DBD19ED} is not installed for language : en_US
07/03/13 12:55:24:472 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {60D034D6-7494-4FB2-AA48-EF453ECB1581} is not installed for language : en_US
07/03/13 12:55:24:477 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF} is not installed for language : en_US
07/03/13 12:55:24:482 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {244FD30F-63F1-49B9-9D98-1150FF4FFCB1} is not installed for language : en_US
07/03/13 12:55:24:487 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {135274B3-69EE-4AE8-ACCE-1718A1EBC8CC} is not installed for language : en_US
07/03/13 12:55:24:492 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/03/13 12:55:24:497 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/03/13 12:55:24:502 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/03/13 12:55:24:507 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {8c8682b4-7a92-4d15-93ac-f402049d3961} is not installed for language : en_US
07/03/13 12:55:24:526 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {26FD0196-5B4C-4C57-8264-70D1B5398615} is installed for language : en_US
07/03/13 12:55:24:531 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} is not installed for language : en_US
07/03/13 12:55:24:536 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {9124DF4E-617D-486B-A970-8FA632244F24} is not installed for language : en_US
07/03/13 12:55:24:541 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {2D99B50E-431D-4AA8-85C1-172A6F8BCF09} is not installed for language : en_US
07/03/13 12:55:24:545 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016} is not installed for language : en_US
07/03/13 12:55:24:550 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {B62DD919-22B1-4AB8-A930-BC4540A1E8B6} is not installed for language : en_US
07/03/13 12:55:24:555 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {46251F95-B2F8-484A-9B5B-8C0E5A43A202} is not installed for language : en_US
07/03/13 12:55:24:560 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} is not installed for language : en_US
07/03/13 12:55:24:565 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {505FF1AC-E7F5-4462-BBA7-08900E7E9EEF} is not installed for language : en_US
07/03/13 12:55:24:569 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {EEAE1D88-B258-4A44-A6BE-32CCC8D641D6} is not installed for language : en_US
07/03/13 12:55:24:574 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {5D73C19B-BE10-44A6-96B2-A516756ED29F} is not installed for language : en_US
07/03/13 12:55:24:588 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {3D46121C-A0E6-4259-B7E0-5127C218A096} is not installed for language : en_US
07/03/13 12:55:24:593 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {29AA12E9-934C-485E-A9A1-D823FEB29880} is not installed for language : en_US
07/03/13 12:55:24:598 | [INFO] | | | | | | | 65299 | getIfProdInstalledInLang : product with adobeCode : {BF8B73C5-60DC-426E-8413-CF77CA09BA1F} is not installed for language : en_US
07/03/13 12:55:24:953 | [INFO] | 1296C770-282F-4DB5-85BE-4E5E9101293B | | | | | | 65299 | Going to close the session
07/03/13 12:55:24:953 | [INFO] | 1296C770-282F-4DB5-85BE-4E5E9101293B | | | | | | 65299 | All waiting operations finished for this session
07/08/13 09:11:03:376 | [INFO] | | | | | | | 4864 | freeDiskSpace ... 255473852416
07/08/13 09:11:03:504 | [INFO] | | | | | Invalid Session | closeSession | 4864 | No session for the key -
07/08/13 09:11:03:508 | [INFO] | | | | | Invalid Session | closeSession | 4864 | No session for the key -
07/08/13 09:11:03:513 | [INFO] | | | | | Invalid Session | closeSession | 4864 | No session for the key -
07/08/13 09:11:03:517 | [INFO] | | | | | Invalid Session | closeSession | 4864 | No session for the key -
07/08/13 09:11:05:170 | [INFO] | | | | | | | 4864 | Update Session is created and key generated is 77A626EC-7773-481F-961F-06C2FAF1E155
07/08/13 09:11:05:176 | [INFO] | | | | | | | 4864 | Update Session is created and key generated is F427AD05-1254-45A9-9279-202236FE47FB
07/08/13 09:11:05:181 | [INFO] | | | | | | | 4864 | Update Session is created and key generated is 695FEBE0-F911-4C55-993A-D0D7AC0B2EB5
07/08/13 09:11:05:187 | [INFO] | | | | | | | 4864 | Update Session is created and key generated is 14B97A81-63FF-4DCA-9694-2BD9247189B0
07/08/13 09:11:05:217 | [INFO] | | | | | | | 4864 | Product Session is created and key generated is 5E064B2C-FB8F-409B-A1F1-6C5517688E9D
07/08/13 09:11:11:500 | [INFO] | 14B97A81-63FF-4DCA-9694-2BD9247189B0 | | | | | | 4935 | Using the overridden aam check url https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml
07/08/13 09:11:14:326 | [INFO] | 14B97A81-63FF-4DCA-9694-2BD9247189B0 | | | | | | 4935 | No need to update AAM
07/08/13 09:11:22:406 | [INFO] | | | | | | | 5333 | UpdaterCoreHelper :: Check for updates returned SUCCESS
07/08/13 09:11:25:905 | [WARN] | 695FEBE0-F911-4C55-993A-D0D7AC0B2EB5 | | | | | | 4935 | Some Error has come during download operation with Error type - -40, and Error Code - 500
07/08/13 09:11:25:905 | [ERROR] | 695FEBE0-F911-4C55-993A-D0D7AC0B2EB5 | | | | | | 4935 | Failed to get the file size for the file (https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?clientID=ap ps_panel_desktop&producerId=posa&contextKey=CB44435651CBF7590A490D4D@AdobeID&authorization Data=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiJ9.eyJpZCI6IjI3MjI5NDcxOTU1MDUw OTEtMTA0N2YyZTctNmM4ZS00ZmIxLWI4YWMtOTg2YjhkNmUwNDQxIiwic2NvcGUiOiJBZG9iZUlELG9wZW5pZCIsIm FzIjoiaW1zLW5hMSIsImNyZWF0ZWRfYXQiOiIxMzczMjY3NDYxODkxIiwiZXhwaXJlc19pbiI6Ijg2NDAwMDAwIiwi dXNlcl9pZCI6IkNCNDQ0MzU2NTFDQkY3NTkwQTQ5MEQ0REBBZG9iZUlEIiwiY2xpZW50X2lkIjoiQUNDQ19DUzciLC J0eXBlIjoiYWNjZXNzX3Rva2VuIn0.KTUrqqdHY5bjENyqj3BLfd-qtBRUclam5fDmroKYjevuynMFMa3Zp7fm-35J _u5axaeRb4xtWnF_xz4jbKCzZWO_4iFXa5aeTR9hq31S3XA7E2BHZkUYebQNiyZfAgrnNn2ggiO_ioS2apGfyL4Xdu p-RiT5JegobpoK5du99ndHiOaEXZLimWZgN2IhVhK1jmEr48DoGpAaq219qmyAWCjV_sxunCmmT-JJtffyVsVdxpZI _3LIBsiUFtftXVtlxE9vJP9CklbraswEx0QgPrG98-VMBXloAR9yU6bBQzpXhXbChW-vDXqdvxf0wen7zJBGUACpkb GCC-RQCxsv1A</consumerAccessToken></authorization-data>). DLE error status is -2
07/08/13 09:11:25:906 | [WARN] | 695FEBE0-F911-4C55-993A-D0D7AC0B2EB5 | | | | | | 4935 | FileDownload : Failed to cancell the download (it might not be running)
07/08/13 09:11:25:943 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {4817D846-700B-474E-A31B-80892B3E92E3} is not installed for language : en_US
07/08/13 09:11:25:947 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {317243C1-6580-4F43-AED7-37D4438C3DD5} is not installed for language : en_US
07/08/13 09:11:25:952 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {41A12FFC-89E9-4743-A51E-00975CA31F40} is not installed for language : en_US
07/08/13 09:11:25:957 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {1E431F12-ACF0-11E2-A93E-C3F61F3900F7} is not installed for language : en_US
07/08/13 09:11:25:962 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} is not installed for language : en_US
07/08/13 09:11:25:974 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {30FD541D-3C9D-41C4-B240-A994EE4E0231} is not installed for language : en_US
07/08/13 09:11:25:980 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {DE1E055B-679C-42F8-B114-7B6ED0B8ED95} is not installed for language : en_US
07/08/13 09:11:25:990 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {8ACD4814-788B-11E1-AC70-A860A781E0D9} is not installed for language : en_US
07/08/13 09:11:25:996 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {00E094E1-A852-11E2-803D-ACEA632352B4} is not installed for language : en_US
07/08/13 09:11:26:001 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {3C3EF9F8-2589-468D-9835-09AB615EA170} is not installed for language : en_US
07/08/13 09:11:26:006 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {97297D0A-0B0F-4CB4-AEFD-FD1B8BB8C944} is not installed for language : en_US
07/08/13 09:11:26:011 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {610AABC3-96C8-4285-BAFE-9229AE2240AE} is not installed for language : en_US
07/08/13 09:11:26:015 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {A5ABCE72-09C9-480D-A225-71C2E492D80E} is not installed for language : en_US
07/08/13 09:11:26:020 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {01E04E1B-2A64-470B-B08F-242909000A31} is not installed for language : en_US
07/08/13 09:11:26:024 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {BD5669B5-49FF-4490-B956-E9D7CB9B0ADC} is not installed for language : en_US
07/08/13 09:11:26:029 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {4FAB339E-2132-434F-9376-9CD735E4C69C} is not installed for language : en_US
07/08/13 09:11:26:034 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {D2583A3E-399C-45D7-8AF1-FE5BAFC946CF} is not installed for language : en_US
07/08/13 09:11:26:039 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {D3952427-BE47-49F2-8A96-B0418CD9276D} is not installed for language : en_US
07/08/13 09:11:26:043 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {D374BD8F-C941-4432-9455-1DE5054F7043} is not installed for language : en_US
07/08/13 09:11:26:048 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {13B61A4B-7282-4124-ABD6-F6B236E8738A} is not installed for language : en_US
07/08/13 09:11:26:052 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {39C9FB9C-7A84-11E1-B574-D095DF20721F} is not installed for language : en_US
07/08/13 09:11:26:057 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {327492D4-78EB-11E1-8ABE-84C55623D190} is not installed for language : en_US
07/08/13 09:11:26:062 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8} is not installed for language : en_US
07/08/13 09:11:26:066 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {AAF0D225-F129-40F2-916E-12E28DBD19ED} is not installed for language : en_US
07/08/13 09:11:26:071 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {60D034D6-7494-4FB2-AA48-EF453ECB1581} is not installed for language : en_US
07/08/13 09:11:26:076 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF} is not installed for language : en_US
07/08/13 09:11:26:080 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {244FD30F-63F1-49B9-9D98-1150FF4FFCB1} is not installed for language : en_US
07/08/13 09:11:26:085 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {135274B3-69EE-4AE8-ACCE-1718A1EBC8CC} is not installed for language : en_US
07/08/13 09:11:26:090 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/08/13 09:11:26:095 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/08/13 09:11:26:099 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/08/13 09:11:26:104 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {8c8682b4-7a92-4d15-93ac-f402049d3961} is not installed for language : en_US
07/08/13 09:11:26:109 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {26FD0196-5B4C-4C57-8264-70D1B5398615} is installed for language : en_US
07/08/13 09:11:26:114 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} is not installed for language : en_US
07/08/13 09:11:26:119 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {9124DF4E-617D-486B-A970-8FA632244F24} is not installed for language : en_US
07/08/13 09:11:26:124 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {2D99B50E-431D-4AA8-85C1-172A6F8BCF09} is not installed for language : en_US
07/08/13 09:11:26:128 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016} is not installed for language : en_US
07/08/13 09:11:26:133 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {B62DD919-22B1-4AB8-A930-BC4540A1E8B6} is not installed for language : en_US
07/08/13 09:11:26:138 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {46251F95-B2F8-484A-9B5B-8C0E5A43A202} is not installed for language : en_US
07/08/13 09:11:26:143 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} is not installed for language : en_US
07/08/13 09:11:26:147 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {505FF1AC-E7F5-4462-BBA7-08900E7E9EEF} is not installed for language : en_US
07/08/13 09:11:26:152 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {EEAE1D88-B258-4A44-A6BE-32CCC8D641D6} is not installed for language : en_US
07/08/13 09:11:26:157 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {5D73C19B-BE10-44A6-96B2-A516756ED29F} is not installed for language : en_US
07/08/13 09:11:26:172 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {3D46121C-A0E6-4259-B7E0-5127C218A096} is not installed for language : en_US
07/08/13 09:11:26:177 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {29AA12E9-934C-485E-A9A1-D823FEB29880} is not installed for language : en_US
07/08/13 09:11:26:181 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {BF8B73C5-60DC-426E-8413-CF77CA09BA1F} is not installed for language : en_US
07/08/13 09:11:26:287 | [INFO] | 5E064B2C-FB8F-409B-A1F1-6C5517688E9D | | | | | | 4864 | Going to close the session
07/08/13 09:11:26:287 | [INFO] | 5E064B2C-FB8F-409B-A1F1-6C5517688E9D | | | | | | 4864 | All waiting operations finished for this session
07/15/13 14:07:52:359 | [INFO] | | | | | Invalid Session | closeSession | 4864 | No session for the key -
07/15/13 14:07:52:406 | [INFO] | 695FEBE0-F911-4C55-993A-D0D7AC0B2EB5 | | | | | | 4864 | Going to close the session
07/15/13 14:07:52:505 | [WARN] | | | | | | | 4864 | Failed to delete the direcotry - /tmp/B2A8BA87-5B95-4E49-8A12-29F192A95CE4
07/15/13 14:07:53:506 | [WARN] | | | | | | | 4864 | Failed to delete the direcotry - /tmp/B2A8BA87-5B95-4E49-8A12-29F192A95CE4
07/15/13 14:07:54:508 | [WARN] | | | | | | | 4864 | Failed to delete the direcotry - /tmp/B2A8BA87-5B95-4E49-8A12-29F192A95CE4
07/15/13 14:07:55:509 | [WARN] | | | | | | | 4864 | Failed to delete the direcotry - /tmp/B2A8BA87-5B95-4E49-8A12-29F192A95CE4
07/15/13 14:07:56:510 | [WARN] | | | | | | | 4864 | Failed to delete the direcotry - /tmp/B2A8BA87-5B95-4E49-8A12-29F192A95CE4
07/15/13 14:07:57:511 | [INFO] | 695FEBE0-F911-4C55-993A-D0D7AC0B2EB5 | | | | | | 4864 | All waiting operations finished for this session
07/15/13 14:07:57:540 | [INFO] | 77A626EC-7773-481F-961F-06C2FAF1E155 | | | | | | 4864 | Going to close the session
07/15/13 14:07:57:564 | [INFO] | 77A626EC-7773-481F-961F-06C2FAF1E155 | | | | | | 4864 | All waiting operations finished for this session
07/15/13 14:07:57:586 | [INFO] | 14B97A81-63FF-4DCA-9694-2BD9247189B0 | | | | | | 4864 | Going to close the session
07/15/13 14:07:57:814 | [INFO] | 14B97A81-63FF-4DCA-9694-2BD9247189B0 | | | | | | 4864 | All waiting operations finished for this session
07/15/13 14:07:58:029 | [INFO] | | | | | | | 4864 | Update Session is created and key generated is ADA38E53-2026-45B7-AB26-AD50F858B231
07/15/13 14:07:58:034 | [INFO] | | | | | | | 4864 | Update Session is created and key generated is 44B39C8E-8C73-4709-AD23-A7AF9C2C2A75
07/15/13 14:07:58:040 | [INFO] | | | | | | | 4864 | Update Session is created and key generated is FEBA4037-C099-4B9D-A58C-C155697AB2B7
07/15/13 14:07:58:367 | [INFO] | | | | | | | 4864 | Product Session is created and key generated is AEA3B179-5B49-44CA-A48A-82537D3CBF30
07/15/13 14:08:00:756 | [INFO] | FEBA4037-C099-4B9D-A58C-C155697AB2B7 | | | | | | 387196 | Using the overridden aam check url https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml
07/15/13 14:08:02:803 | [INFO] | FEBA4037-C099-4B9D-A58C-C155697AB2B7 | | | | | | 387196 | No need to update AAM
07/15/13 14:08:10:061 | [INFO] | | | | | | | 387358 | UpdaterCoreHelper :: Check for updates returned SUCCESS
07/15/13 14:08:13:670 | [WARN] | 44B39C8E-8C73-4709-AD23-A7AF9C2C2A75 | | | | | | 387288 | Some Error has come during download operation with Error type - -40, and Error Code - 500
07/15/13 14:08:13:670 | [ERROR] | 44B39C8E-8C73-4709-AD23-A7AF9C2C2A75 | | | | | | 387288 | Failed to get the file size for the file (https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?clientID=ap ps_panel_desktop&producerId=posa&contextKey=CB44435651CBF7590A490D4D@AdobeID&authorization Data=<authorization-data><consumerAccessToken>eyJhbGciOiJSUzI1NiJ9.eyJpZCI6IjI3MjI5NDcxOTU1MDUw OTEtMTA0N2YyZTctNmM4ZS00ZmIxLWI4YWMtOTg2YjhkNmUwNDQxIiwic2NvcGUiOiJBZG9iZUlELG9wZW5pZCIsIm FzIjoiaW1zLW5hMSIsImNyZWF0ZWRfYXQiOiIxMzczMjY3NDYxODkxIiwiZXhwaXJlc19pbiI6Ijg2NDAwMDAwIiwi dXNlcl9pZCI6IkNCNDQ0MzU2NTFDQkY3NTkwQTQ5MEQ0REBBZG9iZUlEIiwiY2xpZW50X2lkIjoiQUNDQ19DUzciLC J0eXBlIjoiYWNjZXNzX3Rva2VuIn0.KTUrqqdHY5bjENyqj3BLfd-qtBRUclam5fDmroKYjevuynMFMa3Zp7fm-35J _u5axaeRb4xtWnF_xz4jbKCzZWO_4iFXa5aeTR9hq31S3XA7E2BHZkUYebQNiyZfAgrnNn2ggiO_ioS2apGfyL4Xdu p-RiT5JegobpoK5du99ndHiOaEXZLimWZgN2IhVhK1jmEr48DoGpAaq219qmyAWCjV_sxunCmmT-JJtffyVsVdxpZI _3LIBsiUFtftXVtlxE9vJP9CklbraswEx0QgPrG98-VMBXloAR9yU6bBQzpXhXbChW-vDXqdvxf0wen7zJBGUACpkb GCC-RQCxsv1A</consumerAccessToken></authorization-data>). DLE error status is -2
07/15/13 14:08:13:670 | [WARN] | 44B39C8E-8C73-4709-AD23-A7AF9C2C2A75 | | | | | | 387288 | FileDownload : Failed to cancell the download (it might not be running)
07/15/13 14:08:13:781 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {4817D846-700B-474E-A31B-80892B3E92E3} is not installed for language : en_US
07/15/13 14:08:13:786 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {317243C1-6580-4F43-AED7-37D4438C3DD5} is not installed for language : en_US
07/15/13 14:08:13:791 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {41A12FFC-89E9-4743-A51E-00975CA31F40} is not installed for language : en_US
07/15/13 14:08:13:796 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {1E431F12-ACF0-11E2-A93E-C3F61F3900F7} is not installed for language : en_US
07/15/13 14:08:13:801 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} is not installed for language : en_US
07/15/13 14:08:13:856 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {30FD541D-3C9D-41C4-B240-A994EE4E0231} is not installed for language : en_US
07/15/13 14:08:13:862 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {DE1E055B-679C-42F8-B114-7B6ED0B8ED95} is not installed for language : en_US
07/15/13 14:08:13:872 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {8ACD4814-788B-11E1-AC70-A860A781E0D9} is not installed for language : en_US
07/15/13 14:08:13:877 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {00E094E1-A852-11E2-803D-ACEA632352B4} is not installed for language : en_US
07/15/13 14:08:13:883 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {3C3EF9F8-2589-468D-9835-09AB615EA170} is not installed for language : en_US
07/15/13 14:08:13:888 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {97297D0A-0B0F-4CB4-AEFD-FD1B8BB8C944} is not installed for language : en_US
07/15/13 14:08:13:893 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {610AABC3-96C8-4285-BAFE-9229AE2240AE} is not installed for language : en_US
07/15/13 14:08:13:898 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {A5ABCE72-09C9-480D-A225-71C2E492D80E} is not installed for language : en_US
07/15/13 14:08:13:903 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {01E04E1B-2A64-470B-B08F-242909000A31} is not installed for language : en_US
07/15/13 14:08:13:909 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {BD5669B5-49FF-4490-B956-E9D7CB9B0ADC} is not installed for language : en_US
07/15/13 14:08:13:914 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {4FAB339E-2132-434F-9376-9CD735E4C69C} is not installed for language : en_US
07/15/13 14:08:13:919 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {D2583A3E-399C-45D7-8AF1-FE5BAFC946CF} is not installed for language : en_US
07/15/13 14:08:13:924 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {D3952427-BE47-49F2-8A96-B0418CD9276D} is not installed for language : en_US
07/15/13 14:08:13:929 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {D374BD8F-C941-4432-9455-1DE5054F7043} is not installed for language : en_US
07/15/13 14:08:13:935 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {13B61A4B-7282-4124-ABD6-F6B236E8738A} is not installed for language : en_US
07/15/13 14:08:13:940 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {39C9FB9C-7A84-11E1-B574-D095DF20721F} is not installed for language : en_US
07/15/13 14:08:13:950 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {327492D4-78EB-11E1-8ABE-84C55623D190} is not installed for language : en_US
07/15/13 14:08:13:955 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {C3409B0A-ACE8-11E2-9ED3-A79B9175A9A8} is not installed for language : en_US
07/15/13 14:08:13:960 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {AAF0D225-F129-40F2-916E-12E28DBD19ED} is not installed for language : en_US
07/15/13 14:08:13:965 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {60D034D6-7494-4FB2-AA48-EF453ECB1581} is not installed for language : en_US
07/15/13 14:08:13:971 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {B42E718A-AAE9-4C7D-8990-2AE4C4FE87DF} is not installed for language : en_US
07/15/13 14:08:13:976 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {244FD30F-63F1-49B9-9D98-1150FF4FFCB1} is not installed for language : en_US
07/15/13 14:08:13:981 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {135274B3-69EE-4AE8-ACCE-1718A1EBC8CC} is not installed for language : en_US
07/15/13 14:08:13:986 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/15/13 14:08:13:992 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/15/13 14:08:13:997 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {51ae1bd8-403f-4c20-9c2b-35453148bf1b} is not installed for language : en_US
07/15/13 14:08:14:005 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {8c8682b4-7a92-4d15-93ac-f402049d3961} is not installed for language : en_US
07/15/13 14:08:14:022 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {26FD0196-5B4C-4C57-8264-70D1B5398615} is installed for language : en_US
07/15/13 14:08:14:028 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} is not installed for language : en_US
07/15/13 14:08:14:033 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {9124DF4E-617D-486B-A970-8FA632244F24} is not installed for language : en_US
07/15/13 14:08:14:040 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {2D99B50E-431D-4AA8-85C1-172A6F8BCF09} is not installed for language : en_US
07/15/13 14:08:14:045 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {AA01D250-3E72-4FD7-9A3B-F9A9C1DBC016} is not installed for language : en_US
07/15/13 14:08:14:052 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {B62DD919-22B1-4AB8-A930-BC4540A1E8B6} is not installed for language : en_US
07/15/13 14:08:14:058 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {46251F95-B2F8-484A-9B5B-8C0E5A43A202} is not installed for language : en_US
07/15/13 14:08:14:064 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} is not installed for language : en_US
07/15/13 14:08:14:069 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {505FF1AC-E7F5-4462-BBA7-08900E7E9EEF} is not installed for language : en_US
07/15/13 14:08:14:075 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {EEAE1D88-B258-4A44-A6BE-32CCC8D641D6} is not installed for language : en_US
07/15/13 14:08:14:080 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {5D73C19B-BE10-44A6-96B2-A516756ED29F} is not installed for language : en_US
07/15/13 14:08:14:096 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {3D46121C-A0E6-4259-B7E0-5127C218A096} is not installed for language : en_US
07/15/13 14:08:14:101 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {29AA12E9-934C-485E-A9A1-D823FEB29880} is not installed for language : en_US
07/15/13 14:08:14:107 | [INFO] | | | | | | | 4864 | getIfProdInstalledInLang : product with adobeCode : {BF8B73C5-60DC-426E-8413-CF77CA09BA1F} is not installed for language : en_US
07/15/13 14:08:14:380 | [INFO] | AEA3B179-5B49-44CA-A48A-82537D3CBF30 | | | | | | 4864 | Going to close the session
07/15/13 14:08:14:380 | [INFO] | AEA3B179-5B49-44CA-A48A-82537D3CBF30 | | | | | | 4864 | All waiting operations finished for this session
07/16/13 09:08:07:776 | [INFO] | | | | | | | 3619 | freeDiskSpace ... 254189391872
07/16/13 09:08:07:957 | [INFO] | | | | | Invalid Session | closeSession | 3619 | No session for the key -
07/16/13 09:08:07:961 | [INFO] | | | | | Invalid Session | closeSession | 3619 | No session for the key -
07/16/13 09:08:07:965 | [INFO] | | | | | Invalid Session | closeSession | 3619 | No session for the key -
07/16/13 09:08:07:969 | [INFO] | | | | | Invalid Session | closeSession | 3619 | No session for the key -
07/16/13 09:08:08:397 | [INFO] | | | | | | | 3619 | Update Session is created and key generated is E8C2CE83-973B-47F8-B230-FCB1D08714BA
07/16/13 09:08:08:406 | [INFO] | | | | | | | 3619 | Update Session is created and key generated is 32C63151-1568-4A5E-B8A6-A6F3495A9CC6
07/16/13 09:08:08:412 | [INFO] | | | | | | | 3619 | Update Session is created and key generated is ADF27141-D115-4114-ADB3-C5A4E9976172
07/16/13 09:08:08:417 | [INFO] | | | | | | | 3619 | Update Session is created and key generated is BF3849BE-8AFD-4A3B-92ED-C17FB8A69DAC
07/16/13 09:08:08:445 | [INFO] | | | | | | | 3619 | Product Session is created and key generated is 136C5BBD-F391-40A2-8E71-C8FABA5167AD
07/16/13 09:08:12:843 | [INFO] | BF3849BE-8AFD-4A3B-92ED-C17FB8A69DAC | | | | | | 3358 | Using the overridden aam check url https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml
07/16/13 09:08:14:350 | [INFO] | BF3849BE-8AFD-4A3B-92ED-C17FB8A69DAC | | | | | | 3358 | latest AAM is not present
07/19/13 11:40:11:861 | [INFO] | 136C5BBD-F391-40A2-8E71-C8FABA5167AD | | | | | | 3619 | Going to close the session
07/19/13 11:40:11:875 | [INFO] | 136C5BBD-F391-40A2-8E71-C8FABA5167AD | | | | | | 3619 | All waiting operations finished for this session
07/19/13 11:40:11:908 | [INFO] | ADF27141-D115-4114-ADB3-C5A4E9976172 | | | | | | 3619 | Going to close the session
07/19/13 11:40:11:932 | [INFO] | ADF27141-D115-4114-ADB3-C5A4E9976172 | | | | | | 3619 | All waiting operations finished for this session
07/19/13 11:40:11:936 | [INFO] | E8C2CE83-973B-47F8-B230-FCB1D08714BA | | | | | | 3619 | Going to close the session
07/19/13 11:40:11:936 | [INFO] | E8C2CE83-973B-47F8-B230-FCB1D08714BA | | | | | | 3619 | All waiting operations finished for this session
07/19/13 11:40:11:940 | [INFO] | BF3849BE-8AFD-4A3B-92ED-C17FB8A69DAC | | | | | | 3619 | Going to close the session
07/19/13 11:40:12:091 | [INFO] | BF3849BE-8AFD-4A3B-92ED-C17FB8A69DAC | | | | | | 3619 | All waiting operations finished for this session
07/19/13 11:40:12:404 | [INFO] | | | | | | | 3619 | Update Session is created and key generated is 2169C8F2-6989-43B8-BD93-03462817798E
07/19/13 11:40:12:411 | [INFO] | | | | | | | 3619 | Update Session is created and key generated is 7B216203-DBCB-4857-B9FF-F4B8CBC57A30
07/19/13 11:40:12:416 | [INFO] | | | | | | | 3619 | Update Session is created and key generated is 66A5E928-2774-4328-AEB6-DE2764E3D45E
07/19/13 11:40:12:612 | [INFO] | | | | | Invalid Session | closeSession | 3619 | No session for the key - 136C5BBD-F391-40A2-8E71-C8FABA5167AD
07/19/13 11:40:12:626 | [INFO] | | | | | | | 3619 | Product Session is created and key generated is FA3B1CFF-E453-43FF-8FA6-2E7663B96C39
07/19/13 11:40:12:822 | [INFO] | 66A5E928-2774-4328-AEB6-DE2764E3D45E | | | | | | 358647 | Using the overridden aam check url https://ccmdls.adobe.com/AdobeProducts/AAM/1/osx10/AAMVersion.xml
07/19/13 11:40:15:773 | [INFO] | 66A5E928-2774-4328-AEB6-DE2764E3D45E | | | | | | 358647 | latest AAM is not present
07/23/13 15:19:48:738 | [INFO] | | | | | | | 3608 | freeDiskSpace ... 254127788032
07/23/13 15:19:48:792 | [INFO] | | | | | Invalid Session | closeSession | 3608 | No session for the key -
07/23/13 15:19:48:797 | [INFO] | | | | | Invalid Session | closeSession | 3608 | No session for the key -
07/23/13 15:19:48:802 | [INFO] | | | | | Invalid Session | closeSession | 3608 | No session for the key -
07/23/13 15:19:48:806 | [INFO] | | | | | Invalid Session | closeSession | 3608 | No session for the key -
07/23/13 15:19:48:834 | [INFO] | | | | | | | 3608 | Update Session is created and key generated is 59C6B2B3-EB6F-40C9-B9B5-10ACC9AC8665
07/23/13 15:19:48:839 | [INFO] | |" borked: To have totally f** something up. Usually by doing something stupid. Specifically used to describe technology that is broken."
That is exactly what I thought I did. But then again no one warned me there are 'shared components'. So this kind of user behavior should be the starting point for development, no?
Anyhow, the solution was:
Renaming the file HD/Library/Application Support/Adobe/caps
If you then install CC applications a new file 'caps' will be created with the correct updated media information.
I will keep your link bookmarked just in case I again take something for granted.
Thanks -
How do I become a Creative Cloud for Teams admin?
I am attempting to use the Creative Cloud Packager to ease the deployment of InDesign for two users, but I get error message "Your Adobe ID is not listed as an Admin for Creative Cloud for Team or Enterprise" when I attempt to login. How do I become a Creative Cloud for Teams admin?
Hi russmccabe333,
Please follow the steps mentioned in the kb: http://helpx.adobe.com/x-productkb/policy-pricing/creative-cloud-teams---customer.html#id_ 61014 to add yourself in the list of Team Admin.
Regards,
Romit Sinha -
Problem with Photoshop after I purchased Creative Cloud for teams for 1 year
Hello,
I just Creative Cloud for teams (one year membership) (Mac/Win,Multiple Languages) and updated my photoshop, but when I go to open it, it asks me for a liscence number. Where do I find that?Refer to this:
Sign in or activation errors
Mylenium -
These problems are happening on my iMac at home. I can log into Creative Cloud no problem, however as soon as I try and open an application, whether it's an old version or CC 2014, Adobe Application Manager opens and tells me that membership has expired and prompts me to 'try again'. Clicking this button results in a new pop up that thanks me and tells me that my subscription is now active. However as soon as I click 'continue' the process begins again, the application closes, a pop tells me that membership has expired etc.
I can login and view my Creative cloud for teams account online and everything seems to be in order and the applications open without incident at work, another colleague at my work has the same problem with his CC applications at home.
I've tried uninstalling and the installing all of the applications and CC several times, run all updates etc.
Is this an issue the the Terms and Conditions for CC2014, are we no longer allowed to run applications on 2 machines?
Is there a bug with the latex version of CC? This problems has only recently occurred.
I should add that I've read some of the other posts about login loops and I've tried deleting the opm.db file, it didn't work.
Thanks for any help anyone can provide.
Regards
PeteThere doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet. -
Creative Cloud for teams gets me an trail version
Hi There,
I accept a invitation for the Creative Cloud for teams at my work(Triple-IT). I downloaded the Creative Cloud Desktop app for my macbook and I am logged in with the correct Adobe ID.
I even have downloaded and run the Adobe Creative Cloud Cleaner Tool to delete all of my older versions of Adobe. I downloaded Illustrator CC 2014 and Photoshop CC 2014.
CAN SOMEONE HELP ME PLEASE!
But still I get these screens if I open an Adobe program:Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
Creative Cloud for teams downloads as a trial and asks for a serial number
My employer purchased a Creative Cloud for teams account. I'm using my Adobe ID and trying to install the applications on my laptop at home. When the applications launch, they say I'm running a trail version. Then I'm given the option to license the software or continue the trial. When I click license this software, I sign in with my Adobe ID then it asks for a serial number. I don't have the serial number from my employer. Shouldn't it just be enough that I sign in with my registered Adobe ID and password?
Refer to this:
Sign in or activation errors
Mylenium -
Issues with Creative Cloud for teams deployment workflow
The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
[Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
It can be installed from command line by:
Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe SystemsHi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma -
How many times can a team member install Creative Cloud for teams ?
How many times can a team member install Creative Cloud for teams ?
Is it possible for one team member to install it for example on a portable mac and a desktop pc at the same time?From the Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html under the Purchasing and getting started section:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information. -
How to license Acrobat Pro as a single product in Creative Cloud for teams.
We're just starting with Creative Cloud for teams and I have a question about purchasing it.
We seem to have the option to either add all the products or to license for a single product.
Since a lot of our users are only using Acrobat Pro we'd like to license only that, but when we add a single product license in our team Acrobat Pro is not in the list of applications.
Any idea why?Hi,
No way to remove it yourself,you must contact the customer service and normally they will remove it without any problem . -
Disable access to the cloud storage feature for Creative Cloud for Teams?
Is it possible to disable access to Creative Cloud Files when using Creative Cloud software for Teams/Volume Licensing customers? We're considering moving to Creative Cloud subscriptsions instead of traditional licensing and the ability to turn this feature off would be the easiest way to comply with our company's security requirments.
Thanks.BrickyB, This is what the Creative Cloud FAQ says,
My organization wants to block access to certain services, such as storage and access to community features, available through Creative Cloud. Is this possible?
Yes, your IT administrators can block users from accessing the online services. The online services and their URLs are listed here.
As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.
Check this for more details.
http://www.adobe.com/products/creativecloud/faq.html -
Switching a Creative Cloud individual account to Creative Cloud for TEAMS account
I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
So what I need to know is, HOW? I don't want to cancel and then get charged.
Do I really have to sit on the phone and wait to talk to a customer service representative?
PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
From the Account management section:
How do I cancel my one-year membership?
To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract. -
I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
Hi,
thank you, it’s done! The Chat helped me! Now I cannot go into this forum anymore with my old password, but that’s not a big problem.
Best wishes,
Christian
Von: JimHess <[email protected]<mailto:[email protected]>>
Antworten an: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Datum: Montag, 20. April 2015 18:38
An: Christian Kogler <[email protected]<mailto:[email protected]>>
Betreff: I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
created by JimHess<https://forums.adobe.com/people/JimHess> in Photoshop Lightroom - View the full discussion<https://forums.adobe.com/message/7454915#7454915> -
Licensing and costs for Creative Cloud for teams on small company
Hello,
I have a few questions regarding the teams solution. They are:
1- Is the license by user or by computer?
2- What is the actual cost of Creative Cloud for Teams ( small companies with less than 100 employees). In some sections it states monthly cost of 69,99€ while others state 49,99€.
3- Assuming the monthly cost of 69,99€ does this cost covers all products listed ( ilustrator, photoshop, dreamweaver, premiere,...) for a single user or is that the cost per user and per product?
4- How long do I have to keep the contract? Only 1 year? If I want to cancel when should I communicate? or I just need to set on the console 0 users?
5 - Assuming I have only one creative user can the admin console be installed in a different machine (e.g. network admin) without the need of an extra license?
6 - If I acquire 1 license and decide to drop it 1 year and 1 month after will I pay 1 year plus that month or do I need to pay the 2 years?
Thanks for your feedback,
Regards,
PedroHello,
I have a few questions regarding the teams solution. They are:
1- Is the license by user or by computer?
2- What is the actual cost of Creative Cloud for Teams ( small companies with less than 100 employees). In some sections it states monthly cost of 69,99€ while others state 49,99€.
3- Assuming the monthly cost of 69,99€ does this cost covers all products listed ( ilustrator, photoshop, dreamweaver, premiere,...) for a single user or is that the cost per user and per product?
4- How long do I have to keep the contract? Only 1 year? If I want to cancel when should I communicate? or I just need to set on the console 0 users?
5 - Assuming I have only one creative user can the admin console be installed in a different machine (e.g. network admin) without the need of an extra license?
6 - If I acquire 1 license and decide to drop it 1 year and 1 month after will I pay 1 year plus that month or do I need to pay the 2 years?
Thanks for your feedback,
Regards,
Pedro -
Can't activate Creative Cloud for teams
Hi, I'm trying to activate creative cloud for teams - it says my trial has expired, but when I sign in it asks for a serial number. This is happening on two different computers. I downloaded the product from the creative cloud website via the application manager. I have tried uninstalling and reinstalling the product but still with no success. Appreciate any help you can give me. Many thanks for your time. Cheers, Amanda
Hi Amanda,
Please try to folow the steps available at:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In case you still face the issue please provide the following detail in a Private message:
1. E-mail address of the Cloud account on which it was purchased
2. Order number
3. E-mail address of the team members in your account
Thanks
Kapil Malik
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