Creative cloud freeze

This is my second time trying to get a resolution to this problem. I have the CC photo subscription. The CC desktop app will load but freezes when I click on the Apps tag.
I have downloaded and re-installed the latest version of CC desktop to no avail.
Using an iMac 24, latest version of Yosemite.
Previously used CC without any problem for over a year.
I also have CS6 installed on the same computer.

Rdgates55 is the current behavior describing the same as pictured in App doesn't open | Progress wheel spins continually?  If so then I would recommend implementing the steps listed within the document.  You are welcome to update this discussion if you have any questions regarding any of the steps listed within the document.

Similar Messages

  • My Creative Cloud Freezes When Opening

    My creative cloud freezes on opening, where there should be apps... instead it freezes on whatever is behind it.

    Pdudds please utilize the steps listed in App doesn’t open | Progress wheel spins continually to resolve the current error.  If you can update this discussion with the results it would be appreciated.

  • Creative Cloud freezes every time before installing Apps.

    hey i downloaded creative cloud for my work computer.  the installer downloads but when i open it, on the first page where it says "Home, Apps, Assets, Community" it just freezes on the apps screen every time. tried uninstalling it and downloaded it again and nothing.  internet connection in my office is super solid too, and my computer's a brand new macbook pro with no problems.  any ideas?

    Hi bfink,
    Please try the steps below:
    Quit the Creative cloud application.
    Go to utilities, delete Adobe Application Manager and Adobe Creative cloud (if not deleted during uninstallation) folders.
    3. Delete AAMUpdater and OOBE folder from the location: ~/Library/Application Support/Adobe
    Delete AAMUpdater, AAMupdaterInventory and OOBE folders from the location: /Library/Application Support/Adobe
    Reinstall Adobe Creative cloud application.
    Hope this helps!
    Regards,
    Sheena

  • My Creative Cloud freezes at 43% when I try to download LR6.

    I have tried reinstalling Creative cloud and direct downloads but to no avail. Any thoughts? Thanks PK

    Refer to the explanations for EX11. this may help to bypass the issue.
    Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
    Mylenium

  • Adobe Creative cloud Photoshop CC 2014 , smudge tool freezing

    Issue: Adobe CC 2014 , Photoshop smudge tool freezing , application stops responding when using more that 4000px
    Facing issue with Adobe photo shop , smudge tool freezes when using >4000px .
    issue persists on all workstations with NVidia card on windows 7 and 8.1 with similar specs except video card.
    Configuration  for Windows 7 platform with NVIDIA Quadro K6000 12GB graphics : -
    Intel Xeon Processor E5-2603 v3
    32GB (4x8GB) 2133MHz DDR4 RDIMM ECC
    System information for above spes.
    Dell Workstation :
    Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
    Operating System: Windows 7 64-bit
    Version: 6.1
    System architecture: Intel CPU Family:6, Model:15, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
    Physical processor count: 6
    Processor speed: 1596 MHz
    Built-in memory: 32692 MB
    Free memory: 29499 MB
    Memory available to Photoshop: 3255 MB
    Memory used by Photoshop: 60 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    OpenCL Unavailable
    OpenGL Version: 2.1
    Video Rect Texture Size: 16384
    OpenGL Memory: 4095 MB
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: Quadro K6000/PCIe/SSE2
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Video Card Number: 1
    Video Card: NVIDIA Quadro K6000
    Driver Version: 9.18.13.4752
    Driver Date: 20150205000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: NVIDIA Quadro K6000
    Video Card Memory: 4095 MB
    Serial number: Tryout Version
    Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\
    Temporary file path: C:\Users\user\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 118.0G, 49.0G free
    Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\
    Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\
    Installed components:
       ACE.dll   ACE 2013/03/19-12:09:02   79.535293   79.535293
       adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
       AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  
       AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484
       AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517
       AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1768  
       AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481
       AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481
       AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481
       adobe_caps.dll   Adobe CAPS   7,0,0,21  
       AGM.dll   AGM 2013/03/29-12:09:59   79.536232   79.536232
       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  
       aif_core.dll   AIF   5.0   79.534508
       aif_ocl.dll   AIF   5.0   79.534508
       aif_ogl.dll   AIF   5.0   79.534508
       amtlib.dll   AMTLib   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000
       ARE.dll   ARE 2013/03/19-12:09:02   79.535293   79.535293
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2013/03/19-12:09:02   79.535293   79.535293
       BIBUtils.dll   BIBUtils 2013/03/19-12:09:02   79.535293   79.535293
       boost_date_time.dll   DVA Product   7.0.0  
       boost_signals.dll   DVA Product   7.0.0  
       boost_system.dll   DVA Product   7.0.0  
       boost_threads.dll   DVA Product   7.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.1.6.30158   2.1.6.30158
       CITThreading.dll   Adobe CITThreading   2.1.6.30158   2.1.6.30158
       CoolType.dll   CoolType 2013/03/19-12:09:02   79.535293   79.535293
       dvaaudiodevice.dll   DVA Product   7.0.0  
       dvacore.dll   DVA Product   7.0.0  
       dvamarshal.dll   DVA Product   7.0.0  
       dvamediatypes.dll   DVA Product   7.0.0  
       dvaplayer.dll   DVA Product   7.0.0  
       dvatransport.dll   DVA Product   7.0.0  
       dvaunittesting.dll   DVA Product   7.0.0  
       dynamiclink.dll   DVA Product   7.0.0  
       ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742
       FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561
       filter_graph.dll   AIF   5.0   79.534508
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       imslib.dll   IMSLib DLL   7.0.0.37  
       JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139
       libeay32.dll   The OpenSSL Toolkit   0.9.8g  
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       LogSession.dll   LogSession   2.1.2.1756  
       mediacoreif.dll   DVA Product   7.0.0  
       MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       PatchMatch.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CC   CC  
       Plugin.dll   Adobe Photoshop CC   CC  
       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   4.0.1.34  
       PSArt.dll   Adobe Photoshop CC   CC  
       PSViews.dll   Adobe Photoshop CC   CC  
       SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742
       ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742
       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
       WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
    Required plug-ins:
       3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Accented Edges 14.0
       Adaptive Wide Angle 14.0
       Angled Strokes 14.0
       Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Bas Relief 14.0
       BMP 14.0
       Camera Raw 8.0
       Camera Raw Filter 8.0
       Chalk & Charcoal 14.0
       Charcoal 14.0
       Chrome 14.0
       Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Color Halftone 14.0
       Colored Pencil 14.0
       CompuServe GIF 14.0
       Conté Crayon 14.0
       Craquelure 14.0
       Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Crop and Straighten Photos Filter 14.0
       Crosshatch 14.0
       Crystallize 14.0
       Cutout 14.0
       Dark Strokes 14.0
       De-Interlace 14.0
       Dicom 14.0
       Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Diffuse Glow 14.0
       Displace 14.0
       Dry Brush 14.0
       Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Embed Watermark 4.0
       Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Extrude 14.0
       FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Fibers 14.0
       Film Grain 14.0
       Filter Gallery 14.0
       Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Fresco 14.0
       Glass 14.0
       Glowing Edges 14.0
       Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Grain 14.0
       Graphic Pen 14.0
       Halftone Pattern 14.0
       HDRMergeUI 14.0
       IFF Format 14.0
       Ink Outlines 14.0
       JPEG 2000 14.0
       Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Lens Blur 14.0
       Lens Correction 14.0
       Lens Flare 14.0
       Liquify 14.0
       Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mezzotint 14.0
       Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mosaic Tiles 14.0
       Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Neon Glow 14.0
       Note Paper 14.0
       NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Ocean Ripple 14.0
       Oil Paint 14.0
       OpenEXR 14.0
       Paint Daubs 14.0
       Palette Knife 14.0
       Patchwork 14.0
       Paths to Illustrator 14.0
       PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Photocopy 14.0
       Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Pinch 14.0
       Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Plaster 14.0
       Plastic Wrap 14.0
       PNG 14.0
       Pointillize 14.0
       Polar Coordinates 14.0
       Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Poster Edges 14.0
       Radial Blur 14.0
       Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Read Watermark 4.0
       Reticulation 14.0
       Ripple 14.0
       Rough Pastels 14.0
       Save for Web 14.0
       ScriptingSupport 14.0
       Shake Reduction 14.0
       Shear 14.0
       Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Smart Blur 14.0
       Smudge Stick 14.0
       Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Spatter 14.0
       Spherize 14.0
       Sponge 14.0
       Sprayed Strokes 14.0
       Stained Glass 14.0
       Stamp 14.0
       Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Sumi-e 14.0
       Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Targa 14.0
       Texturizer 14.0
       Tiles 14.0
       Torn Edges 14.0
       Twirl 14.0
       Underpainting 14.0
       Vanishing Point 14.0
       Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Water Paper 14.0
       Watercolor 14.0
       Wave 14.0
       Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Wind 14.0
       Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       ZigZag 14.0
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Adobe Exchange
       Kuler
    Installed TWAIN devices: NONE
    Troubleshooting done : 347.88  , release 2015.3.19
    Certified Nvidia performance were installed version :
    Note : same issue persists on different Windows 8.1 with - Nvidia Quadro K4200 4GB.
    The software stops responding and freezes when photoshop Smudge tool only when size is increased to >4000px ,
    Have updated CC desktop  from
    https://creative.adobe.com/products/creative-cloud  and installed all updates.
    Confirmed Compatiblity
    Windows 8.1 compatibility FAQs | CC, CS6, Acrobat
    Reduced cache set size to 128 in performance.
    Tried Advanced graphics card settings in preferences.
    Changed processor affinity , no go.
    Kindly suggest solution at the earliest
    Regards,
    Deepak

    Jeff, 
      We had tried on multiple operating system and also with latest updates done  , same issue persists ,current version is 14.2.1 x64 , Photoshop stops responding once brush size in increased about 1000px.
    All latest update were installed via creative common cloud.
    Regards
    Deepak.

  • Illustrator Creative Cloud keeps freezing when I close a window

    My company recently upgraded to Adobe Creative Cloud. Every time I close a window in illustrator the wheel comes up and freezes Illustrator for about 30 seconds. When I primarily work in Illustrator all day every day, this is an extremely long time. I cannot even look at another window open within that program (as I usually have a few open at a time). My co-workers who upgraded at the same time do not have this problem. My computer was upgraded to 12 GB 1067 MHz DDR3 memory and has a 3.06 GHz Intel Core 2 Duo processor. I sincerely appreciate any help.

    Whispy23 for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • Cannot install Creative Cloud desktop app. It just freezes at a certain point.

    I have a brand new machine running Windows 8.1. I don't know much about specs, so if you need more information on my setup, please tell me where to find it.
    I cannot install the Creative Cloud desktop app. It just freezes at a certain point. I had this problem many months ago. I had a chat with someone from Adobe, and they had no clue what it was. I then called in and the phone was basically passed around from person to person trying to figure out what the issue was. They took over my screen, they tried all of the stuff that I read in the forums. Eventually I asked for the highest up person in the office and that person found a workaround that has been working for all these months.
    However, now that I tried to update the Creative Cloud desktop app, the update froze around 40-50% each time, so I uninstalled the Creative Cloud desktop app, then tried to reinstall it. Now I have the same problem that I had many months ago where when I double click on CreativeCloudSet-Up, and it says it's downloading, it freezes very early on and just sits there. No error message, just sits there forever until I kill the process. I can't even cancel it properly.
    I have very slow internet. I don't know if that has anything to do with it, but I've been downloading all the CC apps directly from the internet, but since I'm paying nearly $60 a month, I'd really like to have the CC desktop app. I'm sick of downloading each update manually off of websites.
    I have read every thread, empty or packed full of replies, and none of the suggestions seem to help me. Maybe I don't know what I'm doing, but I really don't think that paying $60 a month should require me to fiddle with a bunch of files and cleaners, etc. I can't believe this problem has not been solved yet.
    Could it have something to do with my computer? Or is my internet provider blocking something from Adobe? I have no idea and I'm honestly so frustrated. I come home from work everyday and spend the rest of the night trying to fix this issue, and I'm sick of it. I won't call in again, since it was a disaster last time. I was on the line for over 4 hours, and they still didn't properly solve the problem.
    I am 100% desperate and tired of this.

    Nothing? Is there no solution to my problem? Do I have no other option other than to cancel my subscription? Pirating Adobe's software would cause me a lot less hassle than this, and that's not the way it should be.

  • Anyone have constant freezes when the Creative Cloud Desktop App is running?

    Having a rather odd issue.  I'm on CC 2014 latest versions. Mac OSX 10.9.5.  Mac Pro 5,1 (12 core x 2.93, 32GB RAM, Nvidia GTX 680).
    Having total system freezes (no error messages or kernel panic) when the Creative Cloud Desktop App Manager is running on a wired Ethernet Internet connection.  Strangely, I get  no freezes if I use wifi for my internet connection.  If quit the desktop app, the freezing stops, as well.  It's definitely locking up due to contacting Adobes servers in the background,
    I did notice lots of errors by the Creative Cloud Application manager in the console, but apparently they are benign when using wifi.  I'm guessing there is some kind of network conflict at play here, but I have no idea what Creative Cloud is doing in the background when contacting Adobes servers repeatedly.
    Anyone else seeing anything like this?
    Using wifi is an okay workaround, but I'd rather be on gigabit Ethernet.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • Explorer and Computer freezes after installation of Creative Cloud

    First I had a hard time installing the programs, because the downloads always froze and I had to do it over and over. From the first start of the adobe application manager my computer were stopping, froze in and did not shut down anymore. And I have trouble using the internet, because my explorer is freezing all the time, too. Than I have to restart the whole system, until it freezes again. And the Computer as always been resetted the hard way, what brings up the Windows "the computer did not shut down..." screen and is really anoying.
    System HP with 10 Gigs Memory, Intel I7 quad processor, 3600 mhz, Windows 7, NVIDIA 620

    No issus with Win 7 before, no error messages.  The computer starts normal, stays normal, as long as I do not use one of the Adobe products. I can start all programs, work with the programs, go into the internet, shut it down normal. As soon as I work with a application from adobe, I can use the programs, work with them , but as soon, as I try to go to the internet, i get no connection. Shutting down does not work, the computer freezes on the "shutting down" screen. Disconect power, start again, I can find no other reason than the Adobe Application manager, but creative cloud needs this thing on to work. As long as this thing is not in use, every thing is normal. I was trying ti re-install , but it did not change. The manager also keeps to "forget" my Adobe ID and is asking for it over and over.

  • The Creative Cloud Software Freezes & Crashes my Computer!

    Hey! I installed Creative Cloud yesterday after deleting a lot of junk from my Laptop to make sure I have around 100GB free on my HDD. I also defragmented my laptop and did a speed test & everything seemed to indicate my computer was more than qualified to run Adobe Creative Cloud.
    However, every time I open the desktop application it'll work for between 1-10 minutes and then my laptop will freeze. The screen stays on, but I can't move my mouse or anything, meaning I have to hold down the off-button and try again. I've rebooted, reinstalled the software from Adobe several times, and I'm still getting the same problem. I don't have this issue with any of my other software?
    Help please! I spent a ton of money on it and I want it to work. x

    I had deleted some files too to free up space and the same thing happened to me.
    Sounds exactly like my issue, check out my thread:
    http://forums.adobe.com/thread/1432912?tstart=0
    Maybe that'll help (check out the edit section at the bottom of the post.)

  • Can I freeze my creative cloud account

    is it possible to freeze my creative cloud account as I won't be using it for a few months so don't want to waste months paying

    Hi Lilsmall,
    There is no way to freeze the membership. You may either cancel or stop the billing and activate/renew the subscription after sometime by following the below mentioned link:
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
    Let us know if this helps,
    Regards,
    Gurleen

  • Creative cloud download installer freezes

    Creative cloud download installer freezes Can you help?

    Salvatore tozzi do you receive any specific error messages when you try to install the Creative Cloud Desktop application?  Also which operating system are you using?

  • Creative cloud extension manager freezing even after reinstall on iMac w/Mavricks

    I recently installed CC photoshop, lightroom, & bridge. I tried to instal my Tony Kuyper action panel using CC extension manager, but it sat there thinking (the little clock) for hours. (I have CS6 and my actional panel installed on CS6 using cs6 extension manager NP) I tried again with the same result so I then unistalled it using the unistaller, and then I reinstalled it, as soon as I opened it,It immediatly went right back to the little clock thinking. So there must be some residual inforamtion that was not being removed during the uninstalation process. I am on an Imac with the latests version of Mavricks as of (Nov 25 2013). Should I completely remove everything CC and start over?

    Thanks for the suggestion.
    I've attempted to repair permissions the usual way, as well as through a complete cleanup via Onyx.  Still no dice.
    Creative Cloud Desktop was working previously, for quite a few months (with the occasional "can't connect" and inability to load the App Update panel, which seems to plague the software constantly anyway...but at least it worked intermittently) well after I installed Yosemite.
    This is a more recent issue...just a few days ago...before installing the update, as well as after.

  • How to fix creative cloud opening, but just freezing desktop?

    When I open adobe creative cloud I get this, what you see through the window is my desktop, it doesn't change when i move it but it allows me to close it.

    Nobody can tell you anything without proper system info or other technical details.
    Mylenium

  • My Creative Cloud is always freezing, can I download software outside of the cloud?

    My Adobe Creative Cloud appears to be frozen every time I load it. My internet is working fine.
    I'm trying to download Adobe Audition. Can I download this separately outside of Adobe CC?

    if you follow all 7 steps you can directly download a trial here: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
    and activate with your serial number.
    if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Maybe you are looking for