Creative Cloud had me update Lightroom. Now have two versions. Neither works. What is Adobe doing?

1. I have Creative Cloud and Lightroom v5.7.1.
2. CC offered a new version of LR.
3. I clicked download new version.
4. I now have 2 (two) LR shortcut icons on my desktop monitor screen.
5. The new version doesn't open.
6. The old version opens. Window pops up - LR catalog can't open. Quit other version of LR. Also - preview of image in LR is blank. Says photo missing.
7. Computer specs? Don't know what you want. 32Gb ram, i5, 1Tb
8. LR worked fine before upgrade.
9. Reached Adobe by phone. Started to talk. Line went dead.
10. My phone is working fine.

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I bought the creative cloud in early May and I have two questions, no monthly charges have been made

I bought the creative cloud in early May and I have two questions, no monthly charges have been made and the activation code I have not, but I can access everything without problem.
and also want to know how many computers I can keep my creative suite installed or creative cloud

ajalarconvera
Welcome to Adobe Community.
Creative Cloud subscriptions dont need serial numbers as they work on the basis of your Adobe ID and password . You can use a single Creative CLoud subscription on upto two computers only.
For the charges, i will have to check the same from our end . Can you please provide me your email add in a private message along with the order number as well.
Regards,
Kartikay Sharma

Creative cloud failure to update lightroom

I have Creative Cloud and am unable to update without it stating "failure to update"
Periodically get message that their is a problem with Adobe Creative Cloud at the suppliers end
What should I do to get updates or to re-install LR 5?

UnSeenImages what specific error do you receive? What update are you trying to download?

When i bought the creative cloud my provider was telenet now i changed it to gmail what do i have to do to change that?

How can I change my provider, when I bought the creative cloud my provider was TELENET.BE now I changed it to GMAIL.COM ?????

The Email address in CC can not be changed, cancel the one you do not want, buy a new one with the Email you want.
Regards
Rajshree

I now have two Versions. How do I have Ver 7 as my default ??

Downloaded news version #7
How does this update my old version.

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Copy everything from your backup copy, to your new computer.
If for some reason you failed to maintain a backup ( not good), then you can redownload some content ( not movies or audiobooks) in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Photoshop updated and now I have two versions ...

Hello,
I'm new to photoshop and creative cloud. I purchased photoshop cc a few weeks ago. It then updated and I now have two versions: photoshop cc and photoshop cc (2014). they both keep updating, I presume for good reason, but I'm not sure why I have two versions.
Do I need both? if not, which is the version I should have? and how to I get rid of the other?
Thanks in advance.

Good day!
Photoshop CC 2014 is the "newer" one, several features that are valuable to some users have been abandoned in this version (Flash Panels, Oilpaint Filter, …), though.
Photoshop: Spring Cleaning | PHOTOSHOP.COM BLOG
You can just keep both versions, but as a relative newcomer you might be better off going with Photoshop CC 2014.
Regards,
Pfaffenbichler

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no l

I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.

This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I was going to buy monthly CC because I thought my CS6 license had expired and then it updated my creative suite 6 too. Do I now have 2 versions of everything? Do I need to have both?

I was going to buy monthly CC because I thought my CS6 license had expired and then it updated my creative suite 6 too. Do I now have 2 versions of everything? Do I need to have both?

It sounds like the Cloud managed to work its way into your system and take over the CS6 applications. If you are happy with CS6 and don't want to afford the Cloud your license is likely as good as ever. You just need to get the Cloud's claws out of your system.
See if the following helps get you there...
How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746
Aside: I was trying to update one of my CS6 applications thru the Application Manager last week and I decided afterwards I would try to update the manager since it seemed to get stuck. I clicked a prompt without reading closely, turned away and returned to find the Application Manager was replaced with the Cloud Manager... which I guess is the latest update for it. A similar thing happened on my previous machine and I was not happy with it because my other machine was not spec'd for the Cloud and it ended up resetting all my preferences. So this time I immediately uninstalled it and decided I can live without it. If I need any updates I'll look for them myself.

Hi! I have had the Creative Cloud in use before and now I want to start using the programs again. How do I do that?

Hi! I have had the Creative Cloud in use before and now I want to start using the programs again. How do I do that?

restart a subscription, https://creative.adobe.com/plans

Why can't I download Photoshop CC(2014) and why does my Creative cloud app show updates for CC(2014) products I do not have?

Why can't I download Photoshop CC(2014) to my Mac Pro desktop running OSX 10.9.3. My Creative Cloud app shows updates for all apps that I have as CS6 on my desktop but I have only subscribed to Photoshop CC. Lightroom shows Install but it is installed. Trying to Install Photoshop CC(2014) results in and error message "Installation failed Errors encountered during installation.(7) more information.
More information gives Exit Code: 7
Please see specific errors below for troubleshooting. For Example, ERROR:
- 0 fatal error)s), 0 error(s)
I also cannot directly download from my account on the web. This has been going on for a week or more and I have tried numerous suggestions on the forums but got nowhere. I uninstalled Creative Cloud app today but could not find the installer again so I assume that was deleted. I cannot download that now as on Adobe's site it says we are experiencing problems. Aren't we all.
I was happy with CC until last week but now cannot recommend it.
I also have a Macbook Pro retina and Photoshop CC(2014) downloaded no problem on that.

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

I installed creative cloud on my computer but now my computer has crashed and i have to buy another one. How do I install the programs again? I paid for one year grtz Emily

My computer has crashed and i have to buy a new one, how do i put my creative cloud on my new laptop? I paid for a year of having the programs

Please do not worry. You can just download it from Creative Cloud Help | Install, update, or uninstall apps.
You have to activate it with your Adobe ID.
In case the CC has been activated two time, you will have to use the option to deactivate the CC from previous install .This prompt will appear when you will try to activate the CC. Once you choose this option it will allow you to activate the CC on the new machine.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Regards
Rajshree

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

HT1349 I don't have a MAC, I have a PC and itunes will not run because I had an update and now it says msvcr80.dll isn't working or not installed and wont let me run itunes help me fix it.

I don't have a MAC, I have a PC and itunes will not run because I had an update and now it says msvcr80.dll isn't working or not installed and won't me install or run itunes anymore help me fix it.

MSVCR80.dll missing, cannot install iTunes - https://discussions.apple.com/message/24618776

I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would ve

I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would very much like to download a Mac version, so please send my correct web link. By the way my s. number for Lightroom 5 up is [removed], and I also have s.number for 4 up and 3 full.

The latest non-CC version of LR 5 is 5.7.1 and download links are available on the Adobe Updates page:
http://www.adobe.com/downloads/updates/
Both Mac and Win links are there.
If you are asking for a LR 5 CC link, which wouldn't require a serial number, please be more clear about that.

Creative Cloud had me update Lightroom. Now have two versions. Neither works. What is Adobe doing?

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