Creative cloud icon is grey, i can't get updates

my CC icon is grey and won't show updates to let me download anything. any ideas?

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • Acrobat stopped working in Creative Cloud Master collection. How can I get it working or reinstall i

    Acrobat stopped working in Creative Cloud Master collection. How can I get it working or reinstall it?
    Windows 7, 64 bit.

    Hi msickler,
    In order to help you better please provide me more information about the application you are using.
    Which version of Acrobat you are using and what is the exact error message that you are getting also let me know when that message poping up.
    Have you tried to uninstall and reinstall Acrobat. Is it creative could subscription that you have or you have Master collection suite Cs 6.0.
    Regards,
    Ajlan Huda.

  • After purchasing Creative Cloud 1 year package-- how can I get on using each software?

    Where Can I start the Indesing, for example?
    Nowhere I can find the start point.
    Please let me know.

    Hi,
    I believe you are stuck at the installation of the applications.
    Please refer to the help document below to know the steps:
    Creative Cloud Help | Install, update, or uninstall apps
    Hope that helps!
    Regards,
    Sheena

  • My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

    My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do? Shall I uninstall and reinstall Creative Cloud?
    I have a stationary Mac (a bit old).
    Thank you in advance.

    Hello, it is a stationary Mac OS X, version 10.7.5
    Adelheid
    Fra: Jeff A Wright <[email protected]<mailto:[email protected]>>
    Svar til: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
    Dato: Monday, February 2, 2015 8:08 PM
    Til: Adelheid Ottesen <[email protected]<mailto:[email protected]>>
    Emne:  My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?
    My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?
    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7154587#7154587>

  • I can't click on my Creative cloud icon

    I can't click on my Creative cloud icon, my cursor changes to spinning wheel when I hover it.
    Tried re installing, now getting an error 600, FRUSTRATING!

    Hi Fonandia,
    Please try the following links for resolution.
    1) https://forums.adobe.com/message/5759490
    2) CC-icon greyed out, can't download or update any programs
    Cheers,
    Kartikay Sharma

  • Creative Cloud icon disappeared from Apple Tool Bar after I installed some CC updates. Does somebody know what the problem can be?

    Creative Cloud icon disappeared from Apple Tool Bar after I installed some CC updates. Does somebody know what the problem can be?

    I had a similar issue. I closed the Cloud icon, and when I went to open it again, it just died.
    I uninstalled Adobe Creative Cloud, went to the Adobe CC download page and requested a trial copy of PS, being sure to enter my CC name and password.  It then reinstalled Adobe Creative Cloud, and all is working again (I hope).

  • I have downloaded creative cloud but I do not have the creative cloud icon on my computer?

    I have a membership to Adobe and have access to all the CC programs through the Icon "Adobe Application Manager". But I do not have a Creative Cloud icon in my applications? I also cannot sync fonts from Typekit as it says "Desktop font sync is not available on this operating system or device". When I click on the "learn more" it says the program only runs on "OS X 10.7 and higher", even though my computer is up to date. I can access all my creative cloud programs,  Photoshop / Illustrator / Indesign etc... Which confuses me as to why it is saying I cannot sync fonts as Typekit/Creative Cloud will not operate on any systerm lower then OS X 10.7..
    Ahg, confused. Help!

    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    -Similar in Windows https://forums.adobe.com/message/5853430

  • My creative cloud icon no longer works..it does nothing?

    my creative cloud icon no longer works. An update to bridge froze at 74 %.
    I still  have a functioning bridge icon at the base of my laptop  and also a functioning Photoshop icon..its been a long  struggle today! but my little creative cloud icon at the top dissapeared..so I  tried finder and applications and moved the creative cloud icon onto my desk top  and it is not functioning..hoow can I fix this problem? Is it a problem? should I uninstall creative cloud? Will that mean I must uninstall anything else..begin again??

    I just experienced the same issue whilst trying to update Flash and resorted to restarting PC which seemed to fix it

  • Hello my creative cloud icon shows a red download error tag that states to contact customer support. Please advise

    My creative cloud icon shows a red download error tag that states to contact customer support. Every app appears to be updated
    Is this a bug. Should I be concerned?

    NObody can tell you anything without exact system information and other technical details.
    Mylenium

  • My creative cloud icon has disappeared from my task bar so i cant view my products and update them, please help

    my creative cloud icon has disappeared from my task bar so i cant view my products and update them, please help

    Hi Simon,
    You can also launch Creative Cloud Desktop App from following location.
    C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
    Regards,
    Sumit Singh

  • Duplicate Creative Cloud icons in Mac OS X menu bar

    I have two different Creative Cloud icons showing in the Mac OS X menu bar:
    The one on the left shows this:
    The one on the right shows this:
    I'm assuming the one on the left is more recent. How do I get rid of the one on the left?

    I followed that file path, and the "Creative Cloud Connection Uninstaller" is there. However, when I click on it, it says "The original item can't be found" (apparently that is just an alias).
    I then downloaded the cleaner tool and opened it up. It gave me these options for what to clean/remove:
    I don't know what to choose; I don't want to remove the current version of Creative Cloud; I just want to remove the "Creative Cloud Connection". How do I do that?

  • I cannot log in through the Creative Cloud Icon in the OSX menu Bar

    I cannot log in through the Creative Cloud Icon in the OSX menu Bar, but I can log in online to my account and everything is working fine on my Desktop Mac, just not on my laptop.
    Error
    UNKNOWN SERVER ERROR
    Sign in is currently unavailable    
    We are unable to access your account
    Please try again later
    Is anyone else experiencing this?

    Hi Bob,
    Welcome to the forums!
    Could you please perform the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    Solution1 & 2 should resolve the problem for you.
    Ankit

  • I accidently removed the program creative cloud from my computer, were can I find and download the program again?

    Hi, I accidently removed the program creative cloud from my computer, were can I find and download the program again?

    Hi Hans-Günter,
    Thank you for answering!
    Unfortunatley I still can't find were I download the program. Following your suggested link I get to the window below.
    When I click the "Creative Cloud" Icon it  takes me to a new page.
    On that page see below there are a lot of programs like Photoshop etc. but there is NO icon for Creative Cloud.
    It looks the same when I log in. Any suggestions?
    Next page:
    Thank you,
    Sandra Engström

  • My creative cloud icon has gone from the menu bar on top right hand side of screen

    the creative cloud icon is gone from the menu bar?  How can I get it back?

    Sometimes too many open apps will hide it, but if it closed,
    Restart the Creative Cloud app. Look for it in Spotlight.
    Gene

  • Why my creative cloud icon disappear and stopped working when downloading software?

      Why my creative cloud icon disappear and stopped working when downloading software?

    You can try this step :
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    https://forums.adobe.com/message/5484303#5484303#5484303
    Regards
    Rajshree

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