Creative Cloud InDesign Crashed, Now Requests Serial Number?
While working within InDesign, it crashed! I loaded it back up but instead of letting me in, I'm now being prompted for a serial number. I tried to talk with chat support but that's not working either. Haylp! Thanks!
Hi Little_Indiana,
You might try uninstalling and reinstalling
For Uninstall
Control Panel > Programs & Features (Windows 7)
Control Panel > Add/Remove Programs (XP)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
and then reinstall using Adobe Application Manager from the Start Menu (Win) or Applications folder (Mac)
-Dave
Similar Messages
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Adobe creative cloud is asking for a serial number for updates - where do I get this from?
Adobe Creative cloud is asking for a serial number for updates - where do I get this from
we have recently Bought 5 x 1 year licences and been using this a month
MichaelHi Mick,
Please refer to the below link.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Thanks -
I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.
System sais "The serial number you entered is invalid. Please try again. If problem persists contact Customer support".
I have tried several times, without success. Internet connection is working.
Thanks for your help.If you have a DVD version then you have to use the serial number that is associated with the DVD version. A Cloud subscription number has no relationship to a DVD serial number.
-
InDesign installation problem - requests serial number
I just subscribed for Creative Cloud in order to get Photoshop and InDesign in particular. Photoshop works, but I cannot get InDesign to function. When I try to start the application, it says my trial period has expired (which is the case - long time ago I had the trial on my computer) and requests for serial number. Even if the application should obviously be included in my Creative Cloud subscription, I cannot get past this. Could you please advice? Any help would be highly appreciated.
Hi Little_Indiana,
You might try uninstalling and reinstalling
For Uninstall
Control Panel > Programs & Features (Windows 7)
Control Panel > Add/Remove Programs (XP)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
and then reinstall using Adobe Application Manager from the Start Menu (Win) or Applications folder (Mac)
-Dave -
Creative cloud Indesign crash on startup
Please see log below. Upgraded iMac from snow leopard to Mountain Lion, upgraded to creative cloud from CS5.5, however indesign will not start and crashes with the following below.
Process: Adobe InDesign CC [3046]
Path: /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
Identifier: com.adobe.InDesign
Version: 9.0.0.244 (9000)
Code Type: X86-64 (Native)
Parent Process: launchd [228]
User ID: 501
Date/Time: 2013-10-01 16:12:54.543 +1300
OS Version: Mac OS X 10.8.5 (12F37)
Report Version: 10
Interval Since Last Report: 3661 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 155 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: D0894453-8AD3-C4EB-A95E-F464636E7268
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff961b8212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff94340b24 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff94384f61 abort + 143
3 libc++abi.dylib 0x00007fff8f5489eb abort_message + 257
4 libc++abi.dylib 0x00007fff8f54639a default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8f6e4887 _objc_terminate() + 111
6 libc++abi.dylib 0x00007fff8f5463c9 safe_handler_caller(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8f546424 std::terminate() + 16
8 libc++abi.dylib 0x00007fff8f54758b __cxa_throw + 111
9 PublicLib.dylib 0x00000001011ed5fe PMString::SetUTF8String(std::string const&) + 446
10 com.adobe.InDesign.Font Manager 0x0000000117c77bae 0x117c75000 + 11182
11 com.adobe.InDesign.Text Panel 0x0000000115219ece 0x1151e8000 + 204494
12 com.adobe.InDesign.Font Manager 0x0000000117cd2bd3 0x117c75000 + 383955
13 com.adobe.InDesign.Font Manager 0x0000000117cd2576 0x117c75000 + 382326
14 com.adobe.InDesign.Font Manager 0x0000000117cd09e4 0x117c75000 + 375268
15 com.adobe.InDesign.Font Manager 0x0000000117c937b2 0x117c75000 + 124850
16 com.adobe.InDesign.Text Panel 0x000000011521a785 0x1151e8000 + 206725
17 com.adobe.InDesign.Text Panel 0x000000011520f9ea 0x1151e8000 + 162282
18 com.adobe.InDesign.AppFramework 0x0000000115975bae 0x115898000 + 908206
19 com.adobe.InDesign.AppFramework 0x00000001158e324f 0x115898000 + 307791
20 com.adobe.InDesign.AppFramework 0x00000001158e2c8b 0x115898000 + 306315
21 com.adobe.InDesign.Application UI 0x0000000115c22f4d 0x115af0000 + 1257293
22 com.apple.AppKit 0x00007fff9380921a -[NSApplication run] + 636
23 com.adobe.exo.framework 0x00000001028a7e98 exo::app::OS_AppBase::RunEventLoop() + 56
24 com.adobe.InDesign.AppFramework 0x00000001159a5ff3 0x115898000 + 1105907
25 com.adobe.InDesign.AppFramework 0x00000001159a5182 0x115898000 + 1102210
26 com.adobe.InDesign 0x0000000100001dbc main + 412
27 com.adobe.InDesign 0x0000000100001bb4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff961b8d16 kevent + 10
1 libdispatch.dylib 0x00007fff92e6ddea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff92e6d9ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff961b80fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff94343ff3 _pthread_cond_wait + 927
2 com.apple.CoreServices.CarbonCore 0x00007fff91ca2406 TSWaitOnConditionTimedRelative + 163
3 com.apple.CoreServices.CarbonCore 0x00007fff91c04a98 MPWaitOnQueue + 252
4 PMRuntime.dylib 0x000000010165ebe1 0x10165d000 + 7137
5 com.apple.CoreServices.CarbonCore 0x00007fff91c797e0 PrivateMPEntryPoint + 58
6 libsystem_c.dylib 0x00007fff9433f772 _pthread_start + 327
7 libsystem_c.dylib 0x00007fff9432c1a1 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff961b6686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff961b5c42 mach_msg + 70
2 com.apple.CoreServices.CarbonCore 0x00007fff91c9f3dd TS_exception_listener_thread + 67
3 libsystem_c.dylib 0x00007fff9433f772 _pthread_start + 327
4 libsystem_c.dylib 0x00007fff9432c1a1 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff961b80fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff94343fb9 _pthread_cond_wait + 869
2 com.adobe.InDesign.AppFramework 0x0000000115990f22 0x115898000 + 1019682
3 com.adobe.InDesign.AppFramework 0x000000011599038d 0x115898000 + 1016717
4 com.adobe.InDesign.AppFramework 0x000000011598da97 0x115898000 + 1006231
5 com.adobe.InDesign.AppFramework 0x0000000115991abd 0x115898000 + 1022653
6 com.adobe.InDesign.AppFramework 0x0000000115991a43 0x115898000 + 1022531
7 com.adobe.InDesign.AppFramework 0x0000000115991a02 0x115898000 + 1022466
8 com.adobe.boost_threads.framework 0x00000001010736d4 boost::thread::start_thread() + 436
9 libsystem_c.dylib 0x00007fff9433f772 _pthread_start + 327
10 libsystem_c.dylib 0x00007fff9432c1a1 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff961b80fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff94343fb9 _pthread_cond_wait + 869
2 com.adobe.InDesign.AppFramework 0x0000000115990f22 0x115898000 + 1019682
3 com.adobe.InDesign.AppFramework 0x000000011599038d 0x115898000 + 1016717
4 com.adobe.InDesign.AppFramework 0x000000011598da97 0x115898000 + 1006231
5 com.adobe.InDesign.AppFramework 0x0000000115991abd 0x115898000 + 1022653
6 com.adobe.InDesign.AppFramework 0x0000000115991a43 0x115898000 + 1022531
7 com.adobe.InDesign.AppFramework 0x0000000115991a02 0x115898000 + 1022466
8 com.adobe.boost_threads.framework 0x00000001010736d4 boost::thread::start_thread() + 436
9 libsystem_c.dylib 0x00007fff9433f772 _pthread_start + 327
10 libsystem_c.dylib 0x00007fff9432c1a1 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff961b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff94341f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff94341ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff9432c191 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff961b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff94341f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff94341ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff9432c191 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff961b8386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff943c97c8 nanosleep + 163
2 com.adobe.InDesign.Support for JavaScript 0x000000011b68f818 0x11b63c000 + 342040
3 com.adobe.InDesign.Support for JavaScript 0x000000011b676a3e 0x11b63c000 + 240190
4 com.adobe.InDesign.Support for JavaScript 0x000000011b68f3d5 0x11b63c000 + 340949
5 libsystem_c.dylib 0x00007fff9433f772 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff9432c1a1 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff961b82aa __recvfrom + 10
1 ServiceManager-Launcher.dylib 0x00000001096fb231 0x1096e3000 + 98865
2 ServiceManager-Launcher.dylib 0x00000001096fa5d6 0x1096e3000 + 95702
3 ServiceManager-Launcher.dylib 0x00000001096f9678 0x1096e3000 + 91768
4 ServiceManager-Launcher.dylib 0x00000001096f96e6 0x1096e3000 + 91878
5 ServiceManager-Launcher.dylib 0x00000001096f42e4 0x1096e3000 + 70372
6 ServiceManager-Launcher.dylib 0x00000001096f4cfe 0x1096e3000 + 72958
7 ServiceManager-Launcher.dylib 0x00000001096f4c0b 0x1096e3000 + 72715
8 ServiceManager-Launcher.dylib 0x00000001096f836e 0x1096e3000 + 86894
9 ServiceManager-Launcher.dylib 0x00000001096f84b2 0x1096e3000 + 87218
10 ServiceManager-Launcher.dylib 0x00000001096f826d 0x1096e3000 + 86637
11 ServiceManager-Launcher.dylib 0x00000001096f81e6 0x1096e3000 + 86502
12 ServiceManager-Launcher.dylib 0x00000001096e6916 0x1096e3000 + 14614
13 ServiceManager-Launcher.dylib 0x00000001096eab05 0x1096e3000 + 31493
14 ServiceManager-Launcher.dylib 0x00000001096f8e46 0x1096e3000 + 89670
15 ServiceManager-Launcher.dylib 0x00000001096faef3 0x1096e3000 + 98035
16 libsystem_c.dylib 0x00007fff9433f772 _pthread_start + 327
17 libsystem_c.dylib 0x00007fff9432c1a1 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff961b86d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff94341f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff94341ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff9432c191 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff961b80fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff94343fb9 _pthread_cond_wait + 869
2 com.adobe.InDesign.AppFramework 0x0000000115990f22 0x115898000 + 1019682
3 com.adobe.InDesign.AppFramework 0x00000001159905c8 0x115898000 + 1017288
4 com.adobe.InDesign.AppFramework 0x000000011598da97 0x115898000 + 1006231
5 com.adobe.InDesign.AppFramework 0x0000000115991abd 0x115898000 + 1022653
6 com.adobe.InDesign.AppFramework 0x0000000115991a43 0x115898000 + 1022531
7 com.adobe.InDesign.AppFramework 0x0000000115991a02 0x115898000 + 1022466
8 com.adobe.boost_threads.framework 0x00000001010736d4 boost::thread::start_thread() + 436
9 libsystem_c.dylib 0x00007fff9433f772 _pthread_start + 327
10 libsystem_c.dylib 0x00007fff9432c1a1 thread_start + 13
Thread 12:
Thread 13:: MPSupport Worker
0 libsystem_kernel.dylib 0x00007fff961b80fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff94343fb9 _pthread_cond_wait + 869
2 MultiProcessor Support 0x0000000120d7244b 0x120d2d000 + 283723
3 MultiProcessor Support 0x0000000120d72303 0x120d2d000 + 283395
4 MultiProcessor Support 0x0000000120d92394 0x120d2d000 + 414612
5 libsystem_c.dylib 0x00007fff9433f772 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff9432c1a1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5fbfee48 rdx: 0x0000000000000000
rdi: 0x0000000000000c07 rsi: 0x0000000000000006 rbp: 0x00007fff5fbfee70 rsp: 0x00007fff5fbfee48
r8: 0x00007fff7d99d278 r9: 0x0000000000000012 r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x00007fff5fbfefd0 r13: 0x00007fff5fbff0da r14: 0x00007fff7d99e180 r15: 0x00007fff5fbfeeb0
rip: 0x00007fff961b8212 rfl: 0x0000000000000206 cr2: 0x00007fff7d996ff0
Logical CPU: 0
Binary Images:
0x100000000 - 0x100005fff +com.adobe.InDesign (9.0.0.244 - 9000) <2F683D4B-A144-3E91-A0CA-3F9B6B1DA676> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
0x10000c000 - 0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <7EAF82B5-D2A0-3E46-96B1-61E4A9D819C9> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0x100014000 - 0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x100025000 - 0x10002ffff +ASLSupportLib.dylib (1) <37C5A821-5118-3BCF-AC5E-F9C4FAE123A8> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ASLSupportLib.dylib
0x100037000 - 0x10012bff7 +DV_WidgetBinLib.dylib (1) <6A40E798-D47A-3959-A04E-9361B010FAE3> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/DV_WidgetBinLib.dylib
0x1001bf000 - 0x100204ff7 +TextPanelLib.dylib (1) <F06B61DF-F7D5-37AA-B1F5-BB5FA3737E62> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/TextPanelLib.dylib
0x100221000 - 0x100382fff +WidgetBinLib.dylib (1) <7D51BAC1-7061-36C1-8C0E-CBF411371A56> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/WidgetBinLib.dylib
0x100433000 - 0x1005fcff7 +com.adobe.owl (AdobeOwl version 5.0.13 - 5.0.13) <E9BEFE93-8AB5-3EF9-B59E-69208015C7FA> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x10063f000 - 0x100883ff7 +com.adobe.dvacore.framework (7.0.849323 - 7.0.849323.0) <63BF29D6-62ED-3026-B93D-96CC42F4CF9E> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x10094a000 - 0x100dd7ff7 +com.adobe.dvaui.framework (7.0.849323 - 7.0.849323.0) <6C4C227F-A5D6-3B4D-AD39-4B3C97D32440> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x10106d000 - 0x10106dfff +com.adobe.InDesign.InDesignModel (9.0 - 0) <5A3F239E-E40A-3876-8DD9-0E5AEDB58098> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0x101072000 - 0x101080fff +com.adobe.boost_threads.framework (7.0.847203 - 7.0.847203.0) <A0AE19A9-2B8E-310A-8AC1-0E2E026E7A40> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x101096000 - 0x10109cff7 +com.adobe.boost_date_time.framework (7.0.847203 - 7.0.847203.0) <F30F59C3-41C0-3DB1-899A-E2491EA25263> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x1010ab000 - 0x101513fff +PublicLib.dylib (1) <9C2969EC-46E7-3AC9-ADDE-45951D87A220> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PublicLib.dylib
0x10165d000 - 0x101667fff +PMRuntime.dylib (1) <E2DF4211-4A31-32BB-87F5-F0ADFFBFACE8> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PMRuntime.dylib
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0x101696000 - 0x1019a6ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30830 - 5.13.00.30830) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x1019ee000 - 0x101a0bfff +com.adobe.BIB (AdobeBIB 1.2.03.30830 - 1.2.03.30830) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x101a13000 - 0x101b57fff +com.adobe.ACE (AdobeACE 2.20.02.30830 - 2.20.02.30830) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x101b6a000 - 0x10213bfff +com.adobe.AGM (AdobeAGM 4.30.19.30830 - 4.30.19.30830) <9062D763-4040-3F8C-8FF3-23876F112FB8> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1021d8000 - 0x102215fff +com.adobe.ARE (AdobeARE 1.5.02.30830 - 1.5.02.30830) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
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0x10224b000 - 0x1027e4fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x102861000 - 0x10287eff7 +com.adobe.dvaflashview.framework (7.0.849323 - 7.0.849323.0) <727F09EC-0D75-3C41-8553-54585B9408BB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvaflashview.framework/Versions/A/dvaflashview
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0x103494000 - 0x1034c0ff7 +libtbb.dylib (0) <64B7013E-D548-3F7B-A2FB-28B7B932275C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/libtbb.dylib
0x1034db000 - 0x1034fafe7 +libtbbmalloc.dylib (0) <6887ED68-67ED-3748-82DA-B39A3EB210BB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/libtbbmalloc.dylib
0x10351f000 - 0x104264fff +com.adobe.ICUData (4.0 - 3.61) <01D90725-4B10-312C-9546-9C0CCCA1B7BB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
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0x115898000 - 0x115a5cfff +com.adobe.InDesign.Hi Exceldpstudiocc5,
Please check the permission on preferences folders and follow the below link. It should help.
http://helpx.adobe.com/indesign/kb/indesign-crashes-upon-launch-attempting.html
Regards,
Ashish -
Bought creative cloud and did not receive serial number
hi i have downloaded adobe creative cloud subscription. i did not receive a serial number in an email and my photoshop trial just expired. help!! i really need to use photoshop for school
Creative Cloud apps are not licensed via a serial number. Serial numbers are for perpetually licensed (non-Cloud) products.
With Cloud (subscription) software you sign in with your Adobe ID.
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Buy creative cloud, but encore cs6 request serial
Hi,
Today signed Creative Cloud, I install Encore CS6, but it asks serial. Why?
ThanksHi !
Make sure that Premiere Pro CC is activated(Click on Help > Sign out, if you see it. It is activated)
Then Launch Encore CS 6,it should work fine.
Thanks ! -
I had a live chat with an adobe person to help me to download again my Creative Suite 2 Premium, which I did, and now my serial number seems to not be any good. Why, what do I do now?
CS2 (and earlier) Activation Server replacement software
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup -
I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my photo doesn't show up? My photo does show up when I click on "edit copy" or "edit original".
How can I correct that so that I can open up a photo from Lightroom WITH the Lightroom adjustments? Thanks!I'm having a similar problem, but only with jpg's. I have PS CS6, CC, and CC 2014. Other image file formats function normally with regard to the "open with" list. PS CC 2014 appears on the list. But with jpg's only PS CC appears on the "open with" list and 2014 can't be added by the browsing for it.
The curious thing is that if I have any of the three versions of Photoshop open, click on Photoshop CC in the "open with" list, the image opens in whatever version is already open on my computer. This is true of all image formats. No matter which version I pick from the "open with" list it opens in the currently running program. I use only the latest version so keeping it open all the time is an easy work around. I won't uninstall any of the earlier versions lest more file association quirks result. it would be nice to have this matter fixed. -
I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app
The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements -
Creative Cloud Keeps Crashing!
Can anyone give me a hand? I'm trying to install the Flash CC trial on my mac, but whenever I open Creative Cloud, it crashes!
I've tried uninstalling and re-installing it, but that didn't work. (And I'm not really a program or computer wiz, so I have no idea what else to try)
It doesn't leave any error messages or anything like that; it pops up after I open the app, shows its little blue loading circle, then crashes.
Please help! I really need this for my course work!
Thank you in advance!Littlekidsin what operating system are you using? Have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
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can't install my adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?
ANd what exactly? You hav not told us, what you are actually trying to install onto what system and other details....
Mylenium -
Have Yosemite OS. today adobe told me about Creative cloud opening. Now I can't reload it. What's happened
I am sorry Gebe1984 can you please restate your inquiry? Do you receive any specific error messages? What Adobe software or service is this inquiry in relation too?
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I purchased photoshop on friday from staples entered the code onto creative cloud I realize now it d
I purchased photoshop on friday from staples
entered the code onto creative cloud
I realize now it did not successfully download onto my computer and I do not have the code
I do have my staples receipt.
what can I do?Hi carynsterling,
Welcome to Adobe Forum,
I have checked & found that under the e-mail address registered here, no CC has been activated or assigned to you. Please contact Staples back for the redemption /VIN code.
Regards,
Rajshree -
Creative Cloud Indesign update failed
Creative Cloud Indesign update failed, while Illustrator and Photohop updated fine. Why?
Hi indd_update,
Please specify the OS along with error message.
Regards,
Romit SInha
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