Creative Cloud InDesign Crashed, Now Requests Serial Number?

While working within InDesign, it crashed! I loaded it back up but instead of letting me in, I'm now being prompted for a serial number. I tried to talk with chat support but that's not working either. Haylp! Thanks!

Hi Little_Indiana,
You might try uninstalling and reinstalling
For Uninstall
Control Panel > Programs & Features (Windows 7)
Control Panel > Add/Remove Programs (XP)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
and then reinstall using Adobe Application Manager from the Start Menu (Win) or Applications folder (Mac)
-Dave

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    Hi Little_Indiana,
    You might try uninstalling and reinstalling
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  • Creative cloud Indesign crash on startup

    Please see log below. Upgraded iMac from snow leopard to Mountain Lion, upgraded to creative cloud from CS5.5, however indesign will not start and crashes with the following below.
    Process:         Adobe InDesign CC [3046]
    Path:            /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
    Identifier:      com.adobe.InDesign
    Version:         9.0.0.244 (9000)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [228]
    User ID:         501
    Date/Time:       2013-10-01 16:12:54.543 +1300
    OS Version:      Mac OS X 10.8.5 (12F37)
    Report Version:  10
    Interval Since Last Report:          3661 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  155 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      D0894453-8AD3-C4EB-A95E-F464636E7268
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib                  0x00007fff961b8212 __pthread_kill + 10
    1   libsystem_c.dylib                       0x00007fff94340b24 pthread_kill + 90
    2   libsystem_c.dylib                       0x00007fff94384f61 abort + 143
    3   libc++abi.dylib                         0x00007fff8f5489eb abort_message + 257
    4   libc++abi.dylib                         0x00007fff8f54639a default_terminate() + 28
    5   libobjc.A.dylib                         0x00007fff8f6e4887 _objc_terminate() + 111
    6   libc++abi.dylib                         0x00007fff8f5463c9 safe_handler_caller(void (*)()) + 8
    7   libc++abi.dylib                         0x00007fff8f546424 std::terminate() + 16
    8   libc++abi.dylib                         0x00007fff8f54758b __cxa_throw + 111
    9   PublicLib.dylib                         0x00000001011ed5fe PMString::SetUTF8String(std::string const&) + 446
    10  com.adobe.InDesign.Font Manager          0x0000000117c77bae 0x117c75000 + 11182
    11  com.adobe.InDesign.Text Panel           0x0000000115219ece 0x1151e8000 + 204494
    12  com.adobe.InDesign.Font Manager          0x0000000117cd2bd3 0x117c75000 + 383955
    13  com.adobe.InDesign.Font Manager          0x0000000117cd2576 0x117c75000 + 382326
    14  com.adobe.InDesign.Font Manager          0x0000000117cd09e4 0x117c75000 + 375268
    15  com.adobe.InDesign.Font Manager          0x0000000117c937b2 0x117c75000 + 124850
    16  com.adobe.InDesign.Text Panel           0x000000011521a785 0x1151e8000 + 206725
    17  com.adobe.InDesign.Text Panel           0x000000011520f9ea 0x1151e8000 + 162282
    18  com.adobe.InDesign.AppFramework          0x0000000115975bae 0x115898000 + 908206
    19  com.adobe.InDesign.AppFramework          0x00000001158e324f 0x115898000 + 307791
    20  com.adobe.InDesign.AppFramework          0x00000001158e2c8b 0x115898000 + 306315
    21  com.adobe.InDesign.Application UI          0x0000000115c22f4d 0x115af0000 + 1257293
    22  com.apple.AppKit                        0x00007fff9380921a -[NSApplication run] + 636
    23  com.adobe.exo.framework                 0x00000001028a7e98 exo::app::OS_AppBase::RunEventLoop() + 56
    24  com.adobe.InDesign.AppFramework          0x00000001159a5ff3 0x115898000 + 1105907
    25  com.adobe.InDesign.AppFramework          0x00000001159a5182 0x115898000 + 1102210
    26  com.adobe.InDesign                      0x0000000100001dbc main + 412
    27  com.adobe.InDesign                      0x0000000100001bb4 start + 52
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff961b8d16 kevent + 10
    1   libdispatch.dylib                       0x00007fff92e6ddea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib                       0x00007fff92e6d9ee _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343ff3 _pthread_cond_wait + 927
    2   com.apple.CoreServices.CarbonCore          0x00007fff91ca2406 TSWaitOnConditionTimedRelative + 163
    3   com.apple.CoreServices.CarbonCore          0x00007fff91c04a98 MPWaitOnQueue + 252
    4   PMRuntime.dylib                         0x000000010165ebe1 0x10165d000 + 7137
    5   com.apple.CoreServices.CarbonCore          0x00007fff91c797e0 PrivateMPEntryPoint + 58
    6   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    7   libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff961b6686 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff961b5c42 mach_msg + 70
    2   com.apple.CoreServices.CarbonCore          0x00007fff91c9f3dd TS_exception_listener_thread + 67
    3   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    4   libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343fb9 _pthread_cond_wait + 869
    2   com.adobe.InDesign.AppFramework          0x0000000115990f22 0x115898000 + 1019682
    3   com.adobe.InDesign.AppFramework          0x000000011599038d 0x115898000 + 1016717
    4   com.adobe.InDesign.AppFramework          0x000000011598da97 0x115898000 + 1006231
    5   com.adobe.InDesign.AppFramework          0x0000000115991abd 0x115898000 + 1022653
    6   com.adobe.InDesign.AppFramework          0x0000000115991a43 0x115898000 + 1022531
    7   com.adobe.InDesign.AppFramework          0x0000000115991a02 0x115898000 + 1022466
    8   com.adobe.boost_threads.framework          0x00000001010736d4 boost::thread::start_thread() + 436
    9   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    10  libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343fb9 _pthread_cond_wait + 869
    2   com.adobe.InDesign.AppFramework          0x0000000115990f22 0x115898000 + 1019682
    3   com.adobe.InDesign.AppFramework          0x000000011599038d 0x115898000 + 1016717
    4   com.adobe.InDesign.AppFramework          0x000000011598da97 0x115898000 + 1006231
    5   com.adobe.InDesign.AppFramework          0x0000000115991abd 0x115898000 + 1022653
    6   com.adobe.InDesign.AppFramework          0x0000000115991a43 0x115898000 + 1022531
    7   com.adobe.InDesign.AppFramework          0x0000000115991a02 0x115898000 + 1022466
    8   com.adobe.boost_threads.framework          0x00000001010736d4 boost::thread::start_thread() + 436
    9   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    10  libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff961b86d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff94341f1c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff94341ce3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff9432c191 start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib                  0x00007fff961b86d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff94341f1c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff94341ce3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff9432c191 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff961b8386 __semwait_signal + 10
    1   libsystem_c.dylib                       0x00007fff943c97c8 nanosleep + 163
    2   com.adobe.InDesign.Support for JavaScript          0x000000011b68f818 0x11b63c000 + 342040
    3   com.adobe.InDesign.Support for JavaScript          0x000000011b676a3e 0x11b63c000 + 240190
    4   com.adobe.InDesign.Support for JavaScript          0x000000011b68f3d5 0x11b63c000 + 340949
    5   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff961b82aa __recvfrom + 10
    1   ServiceManager-Launcher.dylib           0x00000001096fb231 0x1096e3000 + 98865
    2   ServiceManager-Launcher.dylib           0x00000001096fa5d6 0x1096e3000 + 95702
    3   ServiceManager-Launcher.dylib           0x00000001096f9678 0x1096e3000 + 91768
    4   ServiceManager-Launcher.dylib           0x00000001096f96e6 0x1096e3000 + 91878
    5   ServiceManager-Launcher.dylib           0x00000001096f42e4 0x1096e3000 + 70372
    6   ServiceManager-Launcher.dylib           0x00000001096f4cfe 0x1096e3000 + 72958
    7   ServiceManager-Launcher.dylib           0x00000001096f4c0b 0x1096e3000 + 72715
    8   ServiceManager-Launcher.dylib           0x00000001096f836e 0x1096e3000 + 86894
    9   ServiceManager-Launcher.dylib           0x00000001096f84b2 0x1096e3000 + 87218
    10  ServiceManager-Launcher.dylib           0x00000001096f826d 0x1096e3000 + 86637
    11  ServiceManager-Launcher.dylib           0x00000001096f81e6 0x1096e3000 + 86502
    12  ServiceManager-Launcher.dylib           0x00000001096e6916 0x1096e3000 + 14614
    13  ServiceManager-Launcher.dylib           0x00000001096eab05 0x1096e3000 + 31493
    14  ServiceManager-Launcher.dylib           0x00000001096f8e46 0x1096e3000 + 89670
    15  ServiceManager-Launcher.dylib           0x00000001096faef3 0x1096e3000 + 98035
    16  libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    17  libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x00007fff961b86d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff94341f1c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff94341ce3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff9432c191 start_wqthread + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343fb9 _pthread_cond_wait + 869
    2   com.adobe.InDesign.AppFramework          0x0000000115990f22 0x115898000 + 1019682
    3   com.adobe.InDesign.AppFramework          0x00000001159905c8 0x115898000 + 1017288
    4   com.adobe.InDesign.AppFramework          0x000000011598da97 0x115898000 + 1006231
    5   com.adobe.InDesign.AppFramework          0x0000000115991abd 0x115898000 + 1022653
    6   com.adobe.InDesign.AppFramework          0x0000000115991a43 0x115898000 + 1022531
    7   com.adobe.InDesign.AppFramework          0x0000000115991a02 0x115898000 + 1022466
    8   com.adobe.boost_threads.framework          0x00000001010736d4 boost::thread::start_thread() + 436
    9   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    10  libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 12:
    Thread 13:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff961b80fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff94343fb9 _pthread_cond_wait + 869
    2   MultiProcessor Support                  0x0000000120d7244b 0x120d2d000 + 283723
    3   MultiProcessor Support                  0x0000000120d72303 0x120d2d000 + 283395
    4   MultiProcessor Support                  0x0000000120d92394 0x120d2d000 + 414612
    5   libsystem_c.dylib                       0x00007fff9433f772 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff9432c1a1 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff5fbfee48  rdx: 0x0000000000000000
      rdi: 0x0000000000000c07  rsi: 0x0000000000000006  rbp: 0x00007fff5fbfee70  rsp: 0x00007fff5fbfee48
       r8: 0x00007fff7d99d278   r9: 0x0000000000000012  r10: 0x0000000020000000  r11: 0x0000000000000206
      r12: 0x00007fff5fbfefd0  r13: 0x00007fff5fbff0da  r14: 0x00007fff7d99e180  r15: 0x00007fff5fbfeeb0
      rip: 0x00007fff961b8212  rfl: 0x0000000000000206  cr2: 0x00007fff7d996ff0
    Logical CPU: 0
    Binary Images:
           0x100000000 -        0x100005fff +com.adobe.InDesign (9.0.0.244 - 9000) <2F683D4B-A144-3E91-A0CA-3F9B6B1DA676> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
           0x10000c000 -        0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <7EAF82B5-D2A0-3E46-96B1-61E4A9D819C9> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
           0x100014000 -        0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
           0x100025000 -        0x10002ffff +ASLSupportLib.dylib (1) <37C5A821-5118-3BCF-AC5E-F9C4FAE123A8> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ASLSupportLib.dylib
           0x100037000 -        0x10012bff7 +DV_WidgetBinLib.dylib (1) <6A40E798-D47A-3959-A04E-9361B010FAE3> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/DV_WidgetBinLib.dylib
           0x1001bf000 -        0x100204ff7 +TextPanelLib.dylib (1) <F06B61DF-F7D5-37AA-B1F5-BB5FA3737E62> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/TextPanelLib.dylib
           0x100221000 -        0x100382fff +WidgetBinLib.dylib (1) <7D51BAC1-7061-36C1-8C0E-CBF411371A56> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/WidgetBinLib.dylib
           0x100433000 -        0x1005fcff7 +com.adobe.owl (AdobeOwl version 5.0.13 - 5.0.13) <E9BEFE93-8AB5-3EF9-B59E-69208015C7FA> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
           0x10063f000 -        0x100883ff7 +com.adobe.dvacore.framework (7.0.849323 - 7.0.849323.0) <63BF29D6-62ED-3026-B93D-96CC42F4CF9E> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
           0x10094a000 -        0x100dd7ff7 +com.adobe.dvaui.framework (7.0.849323 - 7.0.849323.0) <6C4C227F-A5D6-3B4D-AD39-4B3C97D32440> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
           0x10106d000 -        0x10106dfff +com.adobe.InDesign.InDesignModel (9.0 - 0) <5A3F239E-E40A-3876-8DD9-0E5AEDB58098> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
           0x101072000 -        0x101080fff +com.adobe.boost_threads.framework (7.0.847203 - 7.0.847203.0) <A0AE19A9-2B8E-310A-8AC1-0E2E026E7A40> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
           0x101096000 -        0x10109cff7 +com.adobe.boost_date_time.framework (7.0.847203 - 7.0.847203.0) <F30F59C3-41C0-3DB1-899A-E2491EA25263> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
           0x1010ab000 -        0x101513fff +PublicLib.dylib (1) <9C2969EC-46E7-3AC9-ADDE-45951D87A220> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PublicLib.dylib
           0x10165d000 -        0x101667fff +PMRuntime.dylib (1) <E2DF4211-4A31-32BB-87F5-F0ADFFBFACE8> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PMRuntime.dylib
           0x101670000 -        0x101687ff7 +com.adobe.AFL (AdobeAFL 1.5.0 - 1.5) <1C46F2BE-2E4D-3E25-ACDF-85E2962B92DF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeAFL.framework/Versions/A/AdobeAFL
           0x101696000 -        0x1019a6ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30830 - 5.13.00.30830) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
           0x1019ee000 -        0x101a0bfff +com.adobe.BIB (AdobeBIB 1.2.03.30830 - 1.2.03.30830) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
           0x101a13000 -        0x101b57fff +com.adobe.ACE (AdobeACE 2.20.02.30830 - 2.20.02.30830) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
           0x101b6a000 -        0x10213bfff +com.adobe.AGM (AdobeAGM 4.30.19.30830 - 4.30.19.30830) <9062D763-4040-3F8C-8FF3-23876F112FB8> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
           0x1021d8000 -        0x102215fff +com.adobe.ARE (AdobeARE 1.5.02.30830 - 1.5.02.30830) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
           0x10221d000 -        0x102243fff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
           0x10224b000 -        0x1027e4fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
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           0x11547d000 -        0x1154a1ff7 +com.adobe.InDesign.SharedContentUI (9.0.0.244 - 0) <2595422B-527B-390D-B8AD-9264098D58B0> /Applications/Adobe InDesign CC/*/SharedContentUI
           0x1154b0000 -        0x1154d6fff +com.adobe.InDesign.Shortcut Editor Dialog (9.0.0.244 - 0) <8C33E2E0-CCCE-3AEE-8214-E07EAE8A3B9A> /Applications/Adobe InDesign CC/*/Shortcut Editor Dialog
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           0x11554f000 -        0x115566ff7 +com.adobe.InDesign.Track Changes UI (9.0.0.244 - 0) <FC485BB7-24DB-3C8B-BE80-CBA5370F9F38> /Applications/Adobe InDesign CC/*/Track Changes UI
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           0x1155a1000 -        0x115612fe7 +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5 . 3 . 0 . 0 -i 3 - 79.151561) <380981FE-6528-37CC-9159-AB1892803BD4> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
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           0x115638000 -        0x115689ff7 +com.adobe.InDesign.Snippet (9.0.0.244 - 0) <128F1E0E-D497-365A-B94C-0A3FB10DD7DE> /Applications/Adobe InDesign CC/*/Snippet
           0x1156a2000 -        0x1157d1ff7 +com.adobe.InDesign.XMedia UI (9.0.0.244 - 0) <E89A698D-5F1E-3651-B99F-967469A53CF8> /Applications/Adobe InDesign CC/*/XMedia UI
           0x11581b000 -        0x11587dff7 +com.adobe.InDesign.Actions (9.0.0.244 - 0) <C2CE3416-7DA3-3FFB-B955-694E55C023A3> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Actions.InDesignPlugin/Actions
           0x115898000 -        0x115a5cfff +com.adobe.InDesign.

    Hi Exceldpstudiocc5,
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    Hi !
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    The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
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    Education Plan https://creative.adobe.com/plans?plan=edu
    One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
    http://www.adobe.com/products/creativecloud/students.edu.html
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    Littlekidsin what operating system are you using?  Have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

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    can't install my  adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

    ANd what exactly? You hav not told us, what you are actually trying to install onto what system and other details....
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    Have Yosemite OS. today adobe told me about Creative cloud opening. Now I can't reload it. What's happened

    I am sorry Gebe1984 can you please restate your inquiry?  Do you receive any specific error messages?  What Adobe software or service is this inquiry in relation too?

  • I purchased photoshop on friday from staples entered the code onto creative cloud I realize now it d

    I purchased photoshop on friday from staples
    entered the code onto creative cloud
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    I do have my staples receipt.
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    Hi carynsterling,
    Welcome to Adobe Forum,
    I have checked & found that under the e-mail address registered here, no CC has been activated or assigned to you. Please contact Staples back for the redemption /VIN code.
    Regards,
    Rajshree

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    Creative Cloud Indesign update failed, while Illustrator and Photohop updated fine. Why?

    Hi indd_update,
    Please specify the OS along with error message.
    Regards,
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