Creative Cloud Instal Won't Work

Hi
I registered for Creative Cloud this week, and have installed my desired programs onto my laptop.
I now want to put the same onto my desktop which I have only just got access to (this is my primary computer by the way).
Anyway - I am trying to install Creative Cloud here and nothing - clicking on any Download button does nothing, and it's got me stumped as you're entitled to 2 computers per purchase from what I can see.
Both are Macs, both have more than enough grunt etc so am v confused as to why this isn't working.
Please help, I need this set up on both machines asap.
Thanks

Hi MrJonesHelpNeeded,
Please try removing Adobe Air and Adobe Application Manager.
Resintall and retry.
You can download Adobe Air from : http://get.adobe.com/air/
And AAM from : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Similar Messages

Creative Clouds App won't work!

Everything else works for me except the app when it says "download error" and then choose "get help" or "try again" which I have printed about 1000 times. I can not update my adobe programs which I have to do. There is no help available in Swedish and I'll get help from someone in the chat, I still have everything installed in English in order to be able to go into my computer and see what's wrong. Is there anyone who can help me?

Hi saraevelina,
Kindly try the below mentioned links.
Error downloading Creative Cloud applications
Creative Cloud - Download error - stubborn error
Please revert if the problem persists.
Thanks,
Atul Saini

Why creative cloud installer won't work?

Hi,
I am trying to download the trial for premiere pro and I'm having a lot of trouble.
I click download and I have the creative cloud installer in finder. When I open it, creative cloud opens for about three seconds with a loading sign but then disappears. I have been trying to figure this out for an hour and nothing is working. I have closed everything that is open and have even restarted my computer. If you have a possible explanation for this please please please help me out.
Thanks!

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

New creative cloud update won't work

Creative cloud says that I need to update the new software but when I try to download it, it doesn't work. It says "We've encountered the following issues: Sorry, there seems to be a problem with the download process (Error code: A12E5). It won't let me get onto anything else as the only option given is to download this new update? Any help would be greatly appreciated!

Charlie09876 you may find the following discussions of interest regarding the A12E5 error:
http://forums.adobe.com/message/5620023#5620023
http://forums.adobe.com/message/5758293#5758293
http://forums.adobe.com/message/4543045#4543045

My Adobe Creative Cloud apps won't work

I just installed the apps from Adobe Creative Cloud.
When I launch the apps they'll start up but they'll close right after.
Does anybody have a idea what to do?

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Hello , can you with a single account creative cloud , install on two computers ? (The one from home and one at work)

Hello , can you with a single account creative cloud , install on two computers ? (The one from home and one at work)
This will avoid me lugging around my mac, sorry for my english.
Margaux, photographer

Yes, this has been allowed with Adobe applications going back many years. A program such as Photoshop can legally be installed and activated on two computers at a time for the use of the single licensed user. You can't install legally on your own and a friend's computer for use by the two different people. Prior to Creative Cloud, there was an unwritten limit on how many times a given application could be activated, but there is no longer such a limit under CC. That means you could theoretically install on three or four computers, activating only two at a time, and then deactivating one or both before activating on another computer.

Creative cloud installed on the desktop, but when I start the window is white and does not work

can someone help me?

Thank god be with
2014-08-25 15:14 GMT-03:00 Sheena Kaul <[email protected]>:
Creative cloud installed on the desktop, but when I start the window
is white and does not work created by Sheena Kaul
<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View
the full discussion <https://forums.adobe.com/message/6672088#6672088>

Creative cloud desktop app not working!!! won't let me sign in or reinstall

MAC os 10.7.5
Creative Cloud does not work!
Customer is waiting for work done, and this cost me money!!!! So help me please!
I can't sign in to my Creative Cloud desktop application. It opens, I enter my info, and then, I have a message you are no longer signed in. I tried to close the app several times, and also reinstall it. Nothing doesn't help.
Uploading is not allowed bacause Creative Cloud desktop does not work, fonts are missing because Typekit does not work!!!!!!!!

Hello paulina,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool, don't use your own resources, that's insufficient!
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Please follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applica

Adobe Creative Cloud (Desktop) does not work properly. The application is blocked : it could not be launch neither stopped. I'm on MAC Yosemite OS, does anyone know how to remove it properly or to force its stop. It does not appear in the launched applications.

I received no error message. The application was just trying to find applications unsuccessfully.
I am using MAC OS 10.10.1
I tried to uninstall the application but it seems that a kind of deamon is still installed thus providing me to reinstall properly. Do you know where are the elements to remove in order to get my machine just like before ?
Otherwise I would have to reinstall everything and this would be a pain.
Thanks for your help.

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath.

Why did my Creative cloud desktop app stop working!

Why did my Creative cloud desktop app stop working! Ask me to remove and install it with a new download only for that to not fix or work! Sending me around in circles! Very frustrating and annoying!

Not sure on the error message! OS yosomvite 10.10.3.
my Desktop cloud stopped working, and error messages asked me to re-install it, after uninstalling the original one. The new download loads and gets to half way before disappearing ad nothing happening? back to square one. Tried re-starting and re downloading = same...... .
help....

I just upgraded my Photoshop CC to CC 2104 but eventhough my previous PS language is english Creative Cloud installed Turkish PS and there is no language choice other than Turkish in preferences menu. Pls let me know how to change language to English fr

I just upgraded my Photoshop CC to PS CC 2104 but eventhough my previous PS language is english Creative Cloud installed Turkish PS and there is no language choice other than Turkish in preferences menu. Pls let me know how to change language to English from Turkish.

Hi BulKa59,
Thats strange. Could you share a screenshot of the CC desktop app preferences panel?
May i also know the operating system on which you are working?
Try to sign out from CC desktop app and then sign in back and check if you get the option to change the language.
Also, what is your operating system language?
Regards
~ Arpit

My creative cloud files won't sync.

My creative cloud files won't sync. I've tried the suggestions made on here i.e.: pausing the sync and restarting creative cloud, but it hasn't made any difference.
Has been working fine, up until 2/3 days ago and it just stopped working ... Help!

We should be able to resolve the file sync problem without needing to reinstall or change your user account.
Have you used any restricted characters in your file or folder names?
Help article: Error: "Unable to sync files". If none of the steps in the help article resolve the problem then please email your Core Sync log files to [email protected]
The location for each OS are:
Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

My adobe presenter redemption code (creative cloud) membership does not work.

my adobe presenter redemption code (creative cloud) membership does not work. Each time I input my presenter code at creativecloud/redeem it returns a message 'ooops, this code has been redeemed.'

I got both installed but on installing Presenter keeps giving errors that a previous version is installed on the computer and cannot proceed. I verified that there is no previous version and keep redoing the install and get stuck AGAIN and AGAIN at this point.
I also verified that I have the latest version of Flash on Chrome and I have the latest version. Why is Adobe so all over on downloading/installing their products. I (and other paying customers) cannot waste more time on this very simple procedure just because the software packages are not packaged properly or. the teams in charge of ensuring the products DID NOT correctly package the products securely (with the updates included) and more importantly, ensured that the products were linked to user accounts who purchased them.

Creative Cloud Updater doesn't work

Hello,
last year I downloaded a trial version for the creative cloud. Then I decided to buy a normal CS6 license and didn't use CC anymore.
Now I would like to try Adobe Muse. But somehow I just can't use the CC updater anymore. When I try to install it again, the installation just stops, without a warning or anything and nothing happens.
I hope somebody can help me, thank you!
Antonia

Hi Jeff,
Thank you for your help. It works now, i uninstalled CC and installed it again.
Best
Antonia
Am 19.12.2014 um 01:54 schrieb Jeff A Wright <[email protected]>:
Creative Cloud Updater doesn't work
created by Jeff A Wright in Creative Cloud Download & Install - View the full discussion
Antonia do you receive any specific error messages? What operating system are you using?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7028715#7028715 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7028715#7028715
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Creative Cloud Instal Won't Work

Similar Messages

Maybe you are looking for