Creative Cloud install is crashing WINdows 8 explorer.exe and then the application manager comes up blank?

I download the Setup executable off of the site and run it, once Creative Cloud starts installing, my desktop and taskbar go black and don't respond, and then once the application manager is open, it attempts to load and then comes up blank - no menus, no downloads, just the logo, and the settings menu has no options in it either. Please help!Adobe Creative Cloud

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Creative Cloud membership (one-year) .. I Can use the application on my Computer and Laptop

Creative Cloud membership (one-year) .. I Can use the application on my Computer and Laptop

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscriptions may not be in use at the same time

Export function crashes Windows Explorer or at least the exported images do.

This is the first time that I have used the Export function since upgrading to version 2 so believe that it is tied in with the upgrade somehow.
When I choose an image > Export > Temp folder on the Desktop the image does indeed appear in the temp folder. Double clicking on the folder displays the contents and so long as I take no further action nothing more happens. However, as soon as I move the mouse over the image icon this causes Windows Explorer to crash.
With LR closed down, I navigate to the folder where the image is located and by right-clicking > copy I then save a copy to another temporary folder on the desktop. Moving the mouse over the image icon does NOT this time cause Windows Explorer to crash.
I have tried the Export function with RAW, DNG and JPG files to see if the problem was related to any one particular file or file format but it makes no difference - the same problem as described above occurs.
Has anyone else experienced this or can advise on how to possibly isolate this problem?
Windows XP2 SP3

Thanks for that John. Having done as you suggested, the problem appears to be with a dll file associated with another application I used for displaying cr2 and crw thumbnails in Windows Explorer. In the applications (dpMagic) preferences if I uncheck jpg and jpeg from the file associations Windows Explorer does not crash following Export from Lightroom and in this situation, double-clicking on the exported jpg/jpeg file now results in it opening in Windows Fax and Picture Viewer.
Even uninstalling the application followed by manually searching for any trace of remaining files prior to a fresh install does not cure the problem and I suspect that not all files from this application are being removed.
Anyway, I have now emailed dpMagic support for advice but am happy that the cause of this crash does not now appear to lie with Lightroom.
Thanks again for your advice, regards and have a nice day.

Purchased Master Collection 6 in 2013, now creative cloud asks me to activate my software and refuses the serial I received with my purchase

Not going to put my serial on a public forum. Please note I have never purchased creative cloud, just master collection 6. How can I get my software working again? thanks.

Error "The serial number is not valid for this product" | Creative Suite

Creative Cloud Programme wie indesign CC usw. werden nicht im Adobe Application Manager angezeigt

Ich habe Adobe Mastercollection CS6 installiert und parallel dazu nun Adobe Cloud for Teams abonniert. Beide möchte ich auf einem PC nutzen. Wenn ich von Adobe Cloud for Teams Programme installieren möchte, zeigt mir der Adobe Application Manager nur die bereits installierten Programme wie indesign CS6, Photoshop CS6 usw. an und die Programme der Cloud, die in der Master Collection nicht vorhanden waren. Warum wird nicht indesign CC oder photoshop CC zum Download angeboten?
Eine weitere Frage:Ist die Nutzung von Typekit in Adobe Cloud kostenlos?

Warum wird nicht indesign CC oder photoshop CC zum Download angeboten?
Weil sie noch nicht verfügbar sind --> 17. Juni.
Eine weitere Frage:Ist die Nutzung von Typekit in Adobe Cloud kostenlos?
Nur die vordefinierten Fonts die in Edge, Muse usw. verfügbar sind und natürlich mit den dafür definierten Volumenrestriktionen (50000 Seitenaufrufe pro Monat oder so). Für alles andere muss man TypeKit upgraden.
Mylenium

Visual C++ Runtime Library Runtime Error! C:\windows\explorer.exe

Hi,
I have a got crazy problem. Firstly my system specs are,
CPU: AMD A8-6600k
Motherboard: Gigabyte F2A88XM-DS2
Ram : Transcend 4GB. 2GB*2
"This application has requested the Runtime to terminate it in an unusual way.
C:\windows\explorer.exe
Please contact the application's support team for more information."
I have spent two months attempting to find a fix for this error by reading a large number of similar posts and haven't found anything that helps. I have tried everything from editing the registry, installing Microsoft Fix IT apps, to uninstalling all
previous versions of Visual C++ and re-installing the most recent version 2013 also.
I get this error even if I format my system completely and reconfigure it as new system.The error just simply come from no where just pops up as soon I login into my system. Same with both Windows 7 SP1 or Windows 8.1
Please suggest me the solution as I am 100 percent sure, its the problem with Visual C++ only.

The reason could be a some background program.
I suggest you to perform a clean boot for troubleshooting.
http://support2.microsoft.com/kb/331796/en-us

Creative Cloud Set-Up crashes

Creative Cloud Set-Up crashes, what can I do?

The operating system is Windows7 32Bit.
The error message is:
Creatvie Cloud Set-Up failed
details shows :
Name der fehlerhaften Anwendung: CreativeCloudSet-Up.exe, Version: 2.8.0.447, Zeitstempel: 0x542b1c6e
Name des fehlerhaften Moduls: AdobePIM.dll, Version: 2.8.1.451, Zeitstempel: 0x543e90ac
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00010de5
ID des fehlerhaften Prozesses: 0x1910
Von: Jeff A Wright
Gesendet: Dienstag, 16. Dezember 2014 22:16
An: Lehrenfeld, Renate (Schlafhorst, Germany)
Betreff: Creative Cloud Set-Up crashes
Creative Cloud Set-Up crashes
created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7020965#7020965>

Creative Cloud Desktop install crashes Windows Explorer and hangs

This all started with my inability to activate Adobe Acrobat on my computer after wiping the hard drive and reinstalling the OS.
I had no trouble initially downloading or installing anything from the Adobe Creative Cloud. I ran several apps and they worked (albeit in trial mode for a day or two)
And then the Initial Problem: Trying to Activate Adobe Acrobat failed to get pass the sign-in screen.
It would hang for about 30 minutes and then come back to the error that the computer's clock must be incorrect or an error with the Internet connection. (It's a standard error documented on Adobe's site that says you need to make sure your computer can really get to all of Adobe's activation servers/sites/etc. I double-checked everything in the troubleshooting list to be sure but found nothing wrong with the computer or the ability to get to Adobe's sites.
Exasperated. I went online for tech support. It was definately Level 1 support (had me checking all the stuff I had already spent an hour checking - and had already told him I tested it all).
Anyway, I spent an hour on the chat with Adobe Tech Support going through the usual stuff.
He had me check virus programs, computer clock, conenctions to Adobe sites (like the licensing servers). But nothing ever helped or worked. Then he told me to try going directly to the Adobe Creative Cloud site and trying to download and install the Creative Cloud desktop manager. I did that but it hangs when it launches the manager on the initial window with a black/grey Creative Cloud bar at the top (with the tool drop-down on the right side) but the rest of the window never loads.
After an hour of going in circles I decided it would be better to try again later with someone in second-level support.
In the meantime, I uninstalled ALL Adobe applications. There is no Flash-Player, no Acrobat Reader - nothing from Adobe in my programs list.
I then tried to download and install the Adobe Application Manager. It works up to the point where it launches the Creative Cloud Desktop tools and then hangs at the same place.
There is a Creative Cloud window with the normal black/grey bar at the top - but the rest of the window (where you would normally see and load the apps from) stays empty.
I have rebooted the computer several times to be sure it is a fresh start. That has not helped at all. One additional thing I have noticed in these multiple attempts is that when the Creative Cloud Desktop Manager installer gets about 95% done, it causes Windows Explorer to crash (not Internet Explorer but Windows Explorer). Once Windows Explorer resets, Creative Cloud continues the installation but then opens the window (above) that has nothing but the black/grey header.
I'm struggling for what to do next. Any suggestions would be appreciated. Right now I am paying $50 a month for something I can't even install or use.
For what it's worth, the system is an HP laptop running Windows 7 Ultimate x64. 8GB of RAM and plenty of HDD space. All security updates applied and Symantec Endpoint Protection 12.1. I doubt that any of that last line is relevant since I could run all of this with no problem before wiping the hard drive AND it was all running with no problem - other than Activating Acrobat at the start of this whole issue.

Jim,
You are a lifesaver! I can't think of how many additional hours of frustration you just saved me - but Thank You!!
After posting, I had determined (like you said), that Explorer must be doing that for a reason. I created a new user profile on the system (added a user temporarily) and observed the same behavior of Windows Explorer (stopping/starting) but then continuing to work as it should. At that point I knew the answer was somewhere in the user's profile but I would have had no idea where to look. The opm.db file was indeed the culprit.
I sure do appreciate the excellent help.
Jay

After starting Creative Cloud just a white Window appears, no Apps or something else Windows 8.1, more uninstallation and re-install didn't bring a solution

After starting Creative Cloud just a white Window appears, no Apps or something else Windows 8.1, more uninstallation and re-install didn't bring a solution. I have had installed Photoshop CC Trial Version, but had to re-boot the system, so I lost the Software. After re-installing the Creative Cloud Desktop appeared just a White window. I tried to delete the file of OOBD in AppData but no reaction. It still appears as a clear window.

See if the following helps:
https://forums.adobe.com/thread/1249756

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath.

Hello, I have creative cloud installed on my Mac Book Pro - OS X 10.9. 5 When trying to download trial version, a popup window shows the message " you have been disconnected" Connect to continue. No way to access to the download programs after entering t

Hello, I have creative cloud installed on my Mac Book Pro - OS X 10.9. 5 When trying to download trial programs, a popup window shows the message " you have been disconnected" Connect to continue. The same message comes after repeated attempt to entering the login and password info. How can I solve this?

Hi Jeff,
Here is the screenshot of the window which comes after any attempt to download a trial version. It is in French, it means you have been disconnected, connect to continue.

Creative cloud installed on the desktop, but when I start the window is white and does not work

can someone help me?

Thank god be with
2014-08-25 15:14 GMT-03:00 Sheena Kaul <[email protected]>:
Creative cloud installed on the desktop, but when I start the window
is white and does not work created by Sheena Kaul
<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View
the full discussion <https://forums.adobe.com/message/6672088#6672088>

Creative Cloud install problems after system restore on Window 7

I can not reinstall my apps with the application manager because it says they are already installed. The directories they were installed in are deleted. How do I reinstall. I have reinstalled Application manager.

It seems that AAM and CS 6 apps were not removed properly.
In order to remove them completely follow this : http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
After running cleaner tool , goto creative.adobe.com website and then try installing applications again.
Hopefully this time it should work !!

Creative cloud photoshop keeps crashing at start up any ideas why?

creative cloud photoshop keeps crashing at start up any ideas why?

SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye.

How can I flush/repair installed programs in the Application Manager / Creative Cloud?

Hi. I had installed a few of the Adobe programs through the Application Manager/Creative Cloud service on a Windows 7 system. The system crashed, forcing me to recover from a prior time backup, which was from before I installed the programs. Now, the Adobe Application Manager shows the prior programs as "Installed", and will not allow me to re-install them. These programs *do not* appear in Window's "Uninstall Programs" listing for me to uninstall manually, *nor* do they appear in the Start Menu to launch. And as far as I can tell, they no longer have Registry entries.
How do I flush the Application Manager to tell it that I do not have these programs installed anymore, or force it to re-install?
Thanks.

I don't believe the data on what is installed and what is not is held at Adobe; I think it is in your particular instance of the AAM that "knows" what is installed.
I'm not sure what happened to me will help you or not but... Also, I have a Mac not a Win7 system.
In my case, I had Acrobat X Pro and I download Acrobat XI. Acrobat does not like to install when there is an older version already on the machine. Adobe tells you to unistall the older version and then install the new version. Why this isn't in their install scripts is beyond me. The installer for Acrobat XI ran sucessfully. I didn't realize the problem until I went to open a PDF.
I manually uninstalled Acrobat X. Still had problems. Then I manually uninstalled Acrobat XI. (Both times I used the uninstaller Adobe provides.) I started AAM and it showed the XI installed. I tried the Adobe Creative Suite Cleaner Tool. The tool is supposed to clear out any left overs after an uninstall and thus "flush" AAM. When I ran the Cleaner, Acrobat XI didn't show up in the list of programs. I eventually found a second uninstaller for Acrobat XI that cleaned things up such that AAM agreed I needed to install the software.
With the disk-based installs, when you ran the installer you got an option to "repair" the current installation. Why you have to jump through all the hoops that AAM has not is beyond me. It would seem more rational to put options into AAM directly to let you re-install things or repair them. This is one where Adobe dropped the ball.

Creative Cloud install is crashing WINdows 8 explorer.exe and then the application manager comes up blank?

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