Creative Cloud install trouble on Mac OS 10.9.2

I saw similar post but couldn't find the solution.
I was trying to install Illustrator and InDesign on Mac OS 10.9.2. Download was not a problem but after I opened the installer, no error but thinking forever and didn't happen.
Does Adobe not support Mac OS 10.9.2?

HI Jmd17,
Welcome to Adobe Forums.
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Thanks

Similar Messages

  • Hello, I have creative cloud installed on my Mac Book Pro - OS X 10.9. 5 When trying to download trial version, a popup window shows the message " you have been disconnected"  Connect to continue. No way to access to the download programs after entering t

    Hello, I have creative cloud installed on my Mac Book Pro - OS X 10.9. 5 When trying to download trial programs, a popup window shows the message " you have been disconnected"  Connect to continue. The same message comes after repeated attempt to entering the login and password info. How can I solve this?

    Hi Jeff,
    Here is the screenshot of the window which comes after any attempt to download a trial version.  It is in French, it means you have been disconnected, connect to continue.

  • I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

    I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
    It just sits and spins (been 10 minutes now). 
    Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
    del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
    Unfortunately now, I get this (even after closing the above window):
    The process cannot access the file because it is being used by another process.
    So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
    Fortunately, the current apps seem to still work.  I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
    I will proceed with the updates, holding my breath.

  • I have problems with installing my Creative Cloud on my new mac.

    Hi! I have problems with my Creative Cloud account, because I've got my old mac computer stolen, and now I want to install my Creative Cloud on my new mac computer, but i can't manage to do it. I already have an account and I still pay every month, but I have no Adobe programs. Help me please! - Emil

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both subscriptions MAY be in use at the same time https://forums.adobe.com/thread/1683787
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  • I try to install LR CC in Creativ Cloud (10 times)  on Mac and as propose I logout from iCloud and login again. The Start Icon shows for short time an that is all.....is a deinstallation from the old LR necessary?? Or what is to do. Daniel Berne

    I try to install LR CC in Creativ Cloud (10 times)  on Mac and as propose I logout from iCloud and login again. The Start Icon shows for short time an that is all.....is a deinstallation from the old LR necessary?? Or what is to do. Daniel Berne

    Reboot the computer once.
    Sign out from Creative Cloud and Sign in .
    Important : Try to launch Lightroom CC apps from Apps tab menu. :
    Still same issue ? let me know .

  • Got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud.

    got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
    And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.

    What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
    If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords

  • How do you uninstall creative cloud completely from your mac?

    ok so i seriously need help. so i was playing with photoshop about a month ago and i messed up all the settings so i got rid of it. (i didnt even have it for a whole day.) then, i wanted it again, so somehow i got it. but then smart me deleted it again because i made the same mistake. but i really want it back to use "a full 30 day trial" because i only had a chance to try it out for 8 hours before messing it up. so today, i made a new adobe account. and i cant get it back because that creative cloud is still on my mac. i tried everything to get rid of it and it literally wont work and i really want it back. PLEASE help

    Hi
    You can try below steps to remove Creative Cloud completely from your MAC.
    1: Navigate to : Application/Utility/Adobe Installer
    2: Double-click an Adobe CC product to uninstall one by one.
    3: Follow on-screen instructions.
    4: Download and run Adobe Cleaner tool using below link.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    5: If you don't have any Adobe product installed on your computer, you can manually remove Adobe folders from below location.
         * Library/Application Support/Adobe
         *  Mac HD/Users/<user account>/Library/Application Support/Adobe
    6: Restart the computer once.

  • Hello , can you with a single account creative cloud , install on two computers ? (The one from home and one at work)

    Hello , can you with a single account creative cloud , install on two computers ? (The one from home and one at work)
    This will avoid me lugging around my mac, sorry for my english.
    Margaux, photographer

    Yes, this has been allowed with Adobe applications going back many years.  A program such as Photoshop can legally be installed and activated on two computers at a time for the use of the single licensed user.  You can't install legally on your own and a friend's computer for use by the two different people.  Prior to Creative Cloud, there was an unwritten limit on how many times a given application could be activated, but there is no longer such a limit under CC.  That means you could theoretically install on three or four computers, activating only two at a time, and then deactivating one or both before activating on another computer.

  • How do I access photoshop and illustrator  from the creative cloud on my i mac?

    how do I access photoshop and illustrator  from the creative cloud on my i mac?

    Log in to your Cloud account to be able to download and install
    Some general information
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

  • Creative Cloud Install Issues

    I recently deactivated my Creative Cloud on an old Mac and installed on a new one. When I try to launch Indesign it list a number of 9.0 version plugins that are needed. Where do I get these?

    Which version did you download? Do you have a subscription to Creative Cloud (sounds like you do, since version 9 is cloud only)?
    In the CC Desktop app go to the Apps tab, then scroll down to see other applications and change the filter to Previous Version and you should see inDesign CC (version 9) and CS6, if not already installed.

  • I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

    I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?  I'm trying to get a trial version of CS5. 

    You do not need to involve Creative Cloud to install/try the trial version of CS5...
    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • Creative cloud on my two mac.

    Hello,
    I have a creative cloud license on my mac. I just bought an extra mac. One is for the animation, the other for editing. I think I can install the software on both of my computers, but can I use in the same time, after effect on my first computer and Premiere on my second computer ?

    Hi Steve,
    You can install the apps available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time.
    Thank you for posting on Adobe Forums.

  • Ciao,come faccio prendere le app su creative cloud e portarle su mac?

    Ciao,come faccio prendere le app su creative cloud e portarle su mac?

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    Some general information
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  • I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and i was using it just fine yesterday.

    I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and I was using it just fine yesterday.
    2015-02-24_1129 - DavidIpromote's library

    Try resetting Photoshop Preferences.   Use your Photoshop start icon to launch Photoshop and immediately press and hole Shift+Ctrl|CMD+Alt|Option keys   Photoshop should Prompt you with Do you want your Preferences deleted. Reply yes.   Photoshop should then delete your user ID preferences and then create a default set of preferences for your ID and start successfully.

  • I just upgraded my Photoshop CC to CC 2104 but eventhough my previous  PS language is english Creative Cloud installed Turkish PS  and there is no language choice other than Turkish in preferences menu. Pls let me know how to change language to English fr

    I just upgraded my Photoshop CC to PS CC 2104 but eventhough my previous PS language is english Creative Cloud installed Turkish PS and there is no language choice other than Turkish in preferences menu. Pls let me know how to change language to English from Turkish.

    Hi BulKa59,
    Thats strange. Could you share a screenshot of the CC desktop app preferences panel?
    May i also know the operating system on which you are working?
    Try to sign out from CC desktop app and then sign in back and check if you get the option to change the language.
    Also, what is your operating system language?
    Regards
    ~ Arpit

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