Creative Cloud Installation Failed Download Error - Error Type -7 and Error Code - 401
I subscribed to Creative Cloud in December 2012 and have been trying to install the applications, but the "Installation Failed" through the Adobe Application Manager. (see screenshot)
Here is a line from my log file:
01/08/13 11:08:48:346 | [WARN] | | ASU | PDApp | DownloadError | | | 6120 | Download Error has come with GDE Error type - -7 and error code - 401
I tried searching for the same error code in the "knowledge base" but couldn't locate any.
I am on a Windows 7 (x64) machine. I also have CS5.5 installed.
Anyone have this problem? Please help or point me in the right direction if you can. Thanks!
Thanks Romsinha,
I tried the above steps, with no luck. I have admin rights on both laptop and desktop I'm trying to install to. I have updated my AAM on both machines with no issue (when using the direct link above). But when I click the 'Try' link to download an application, it shows the scrolling status bar for a few seconds, then "Installation Failed" 'Download error. Press Retry to try again or contact customer support. (-7)' Retry only produces same results.
Both machines are running Win 7 Pro - SP1 64bit
(laptop - 16 GB RAM & Core i7-2760QM 2.40 GHz processor)
(desktop - 8 GB RAM & Xeon W3520 2.67GHz processor)
I am running in a corporate setting with I'm sure all sorts of Firewall protection etc...
I'm planning on asking for a CC membership, but wanted to check out the new features first....
Thanks!
Similar Messages
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What does this mean:Photoshop 13.1.2 for Creative Cloud Installation failed. Error Code: U44M1P7
I found the manual update, which worked!
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5595&fileID= 5604Hi Barbara,
For failed 13.1.2 update error U44M1P7, Please refer to the solution mentioned in the following threads :
http://forums.adobe.com/message/5396792#5396792
http://forums.adobe.com/message/5409050#5409050 -
Photoshop 13.1 for Creative Cloud Installation failed. Error Code: U44M1P7
So, Lion won't let me deactivate, so I can't use the updates that I just bought with signing up for the Cloud, so I tried installing on my Mountain Lion Macbook and this is what I get...
Photoshop 13.1 for Creative Cloud
Installation failed. Error Code: U44M1P7
Please Help, somebody!
Spent about an hour with Adobe Tech support just trying to figure out why I couldn't deactivate my product, only to find I had to close the chat room and the advice still didn't work.
Very frustrated, here! I have no updates on either computer, now!Hi Jules,
Sorry to hear about your difficulties.
My recommendation would be
- Uninstall PS via Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
- Create a new user with Admin rights, log out of your current account and into the newly created one
10.7 http://support.apple.com/kb/PH4600
10.8 http://support.apple.com/kb/PH11468
- Reinstall Photoshop CS6 via Adobe Application Manager
- Try to update to 13.1 using Help > Updates in Photoshop CS6
-Dave -
What causes error code: U44M1P7? I have rebooted my machine multiple times and continue to get the same results.
Photoshop: Basic Troubleshooting steps to fix most issues
ISSUE: Installation failed. Error Code: U44M1P7, U44M2P7, U44M1P6
SOLUTION: Run the installer. Reinstall Photoshop CS6 to repair/replace the missing/modified file. Select Help>Updates… to run the updater again. http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html -
Hello, I need some help. I am getting the following error just when updating my Photoshop CS6 app. U44M1P7
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#TroubleshootUpda…
Re-install on top of CS6 had to do that myself when I had perpetual CS6 installed and tried to update to Subscription version. Perpetual CS 6 13.0.1.3 Windows 13.0.6 Mac are different then 13.1.2 subscription version
Explanations of error codes:
U = Updater.
44 = Install Update Error
M1 = Automatic
M2 = Standalone mode
P = Patcher
6 = Done With Errors
7 = Installation Failed
ISSUE: Installation failed. Error Code: U44M1P7, U44M2P7, U44M1P6
SOLUTION: Run the installer. Reinstall Photoshop CS6 to repair/replace the missing/modified file. Select Help>Updates… to run the updater again. http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html -
I am getting this more often than I care to think about. It seems that each time I have an update, I'm getting this message. This happens whether I use the CC dropdown on my computer or open the application and update from there.
What is the problem here?Seems to have been solved with removing and then reinstalling the software. I didn’t know that Adobe’s software can become corrupted if you use a program to remove extraneous languages. I do use one and that would appear to have caused a problem. Now I have fixed that program’s preferences to leave all languages alone.
Patricia A. Farrell, Ph.D.
<Removed by Moderator> -
Photoshop 13.1.2 for Creative Cloud
Installation failed. Error Code: U44M1P7What is the current version of Ps (Help->System Info), if you have 13.0.1.2 already applied then you need to re-install Ps to get Ps 13.1.2.
As 13.1.2 is a subscription patch this would not get applied over 13.0.1.2.
If this still does not resolves your issue, Kindly mail me installer logs.
For Mac:
"Library/Logs/Adobe",
For Win:
Program Fies(x86)\Common Files\Adobe\Installers
Please mail me @ [email protected]
Regards,
Ashutosh -
I have received the error code 87 when attempting to update Creative Cloud. I had previously received an update for Acrobat Pro (not the CC version), and the install failed. Now I cannot install any Adobe product. How do I resolve this issue? Rather important that there is not a long delay.
If you are on windows computer, Open Task manager by pressing Ctrl + Shift + Esc keys
Locate and end all Adobe related processes, like Creative Cloud, Core sync, AAM update notifier, Acrobat updater, AdobeArm, Acrotray, Adobe installer.
Then try -
Creative Cloud update fails with error code 50 Windows 8.1
what is error code 50?
Try to end all Adobe background processes and then update it
if not working then try
Error "Failed to Install" Creative Cloud Desktop application -
Photoshop 13.1.1 for Creative Cloud Installation failed
Photoshop 13.1.1 for Creative Cloud Installation failed. Error Code: U44M1P7. How do I solve?
Moroccoflowers please see http://forums.adobe.com/thread/1113531 in reference to the Photoshop update.
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Having a constant error when downloading latest update for Illustrator CC, error message:
Adobe Illustrator CC Latest Updates (December 2014) Installation failed. Error Code: U44M1P7U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html -
when i download adobe creative cloud,it said the error code is 201.what does it mean??
Error 201 indicates that the download of the installation files was unable to be resumed successfully. I would recommend utilizing a different Internet connection. If you are connected via WiFi try a wired connection. If you are connected via a wired connection then please try a different cable
Please refer to Error downloading Creative Cloud applications
Hope this helps you.
Regards
Rajshree -
502 error "Installation Failed Download error.
I keep getting a 502 error "Installation Failed Download error. Unable to reach Adobe Servers." Managed after a number of tries to get Photoshop and Illustrator 2014 to download but still getting this message with the other 2014 downloads I want to make.
All downloaded successfully after a while.
Cannot think how it could have been firewall related when the error message would appear after the download had started and after a number of tries the software would download? As my message states Photoshop and Illustrator came down after number of tries the rest took much longer. -
When trying to download creative cloud I receive the Error code 201 message
When trying to download creative cloud I receive the Error code 201 message. Can anyone tell me what to do? I've already turned off my firewall and my pop ups
Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html -
Help, issues with installing patch for photoshop cs6. Using Adobe cloud.
Error - Adobe Photoshop 13.0.1.2 Installation failed. Error Code: U44M2P7Ian the link to the document is still working for me. Basically though the document asks you to download the update directly from our product update page at http://www.adobe.com/downloads/updates. If you continue to face difficulties or the update is not available then it will be necessary to review the installation log files for that update to see why it is failing.
You can find details on how to locate and interpret your installation log file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
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