Creative cloud installed but when clicked on the hourglass comes up for a second and disapears and program won't load

I am on windows 7 and have downloaded and installed creative cloud.  I click on the icon to start the program and for a second the little hourglass shows up as if its loading but then nothing happens and it won't load or do anything

Hi slashrocks1,
Please refer to the help document to fix the issue:
Troubleshoot CCM Applet installation and download
You may also refer to the thread below:
creative cloud won't launch
Regards,
Sheena

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