Creative cloud installer application won't initialize installer

I first noticed this issue when I tried to update the creative cloud for desktop application. Whenever I would choose to update the actual CC application, it would bring up a progress bar window title that would say "Initializing Installer" and freeze. In order to get the window to go away I would have to go to Activity Monitor and force quit the process.
I then unistalled all adobe products from my mac (including Creative Cloud for Desktop), and tried to do a fresh install of Creative Cloud for Desktop. I am getting the same results as before. I mount the CreativeCloudInstaller.dmg, run the installer application and it freezes on the "Initializing Installer". To re-iterate, no progress is shown on the progress bar, moving the mouse cursor over the window reveals the spinning beachball and in activity monitor it says the process is not responding. No matter how long I let it sit, it never makes any progress.
System:
Macbook Air 13" Mid 2011
Mac OS X 10.9

I just had this issue and tech support helped me. Here is a transcript of the chat window. Hope this helps!
Vinayak: Hello. Welcome to Adobe Technical Support.
Vinayak: Hi Keri.
Vinayak: I understand that you need assistance in activating the subscription as you are getting the pop up to enter the serial number, Is that right?
Keri: i was
Keri: i uninstalled everything and reinstalled and now Im getting nothing.
Vinayak: Thank you for information.
Vinayak: I will be glad to check and help you with this issue.
Keri: my CC desktop installer is completely blank when it opens
Vinayak: May I know what is the exact error message you are getting?
Keri: There is no error message at all. The CC desktop installer is completely blank and does not allow me to download anything
Vinayak: Okay
Vinayak: Navigate the below path
Vinayak: Click on Start, type %appdata%
Keri: ok done
Vinayak: You will be in App Data > Roaming folder
Keri: yes, im there. and i opened Adobe
Vinayak: Click on App Data in the address bar.
Keri: ok
Keri: im there
Vinayak: Open the Local > Adobe > OOBE
Keri: ok done
Vinayak: Are you able to locate the opm.db file?
Keri: yes
Vinayak: Cut and paste the opm.db to the desktop.
Keri: ok. i had to kill the background process of CC first
Vinayak: Okay.
Keri: ok its done
Vinayak: Now try to launch the Creative cloud desktop app.
Keri: hallelujah! it worked!
Keri: im checking to make sure i can download what i need to. but it opened and allowed me to sign in
Keri: excellent. that worked. thank you so much!
Vinayak: That's great!
Vinayak: You are welcome.
Vinayak: Is there anything else I can help you with?
Keri: weird fix but whatever works
Keri: nope thats it. thank you very much
Vinayak: You are welcome.
Vinayak: You may choose to print or email a copy of this chat transcript by using the options at the top right corner of this chat window.
Vinayak: Thank you for contacting Adobe. Good Bye.

Similar Messages

  • Creative Cloud Set Up Won't Initialize

    Creative Cloud Set Up Won't Initialize, please HELP! Very Frustrated.

    BurtonBeebe what is the exact error which you are receiving?  Also which operating system are you using?  Please also see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html as it likely addresses the difficulty you are currently experiencing.

  • Creative Cloud desktop application won't install

    The download box flickers for a few seconds and then nothing happens... Can't download any programs as a result. Anyone have ideas?

    Researchintern1 please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.

  • Migrated to new computer - now Creative Cloud Desktop Application won't work

    Hi,
    After migrating to a new computer (Mac Book Pro running OS 10.9.4) I can't run any of my Creative Cloud apps. When I try to start I get a prompt to download and reinstall the Application manager. After the installation the Creative Cloud dropdown tray is completely blank with no applications list or sign-in fields, and I get the same prompt when trying to start an app.
    I have tried the reinstallation several times, as well as removing the opm.db file but still no luck.
    I'm completely stuck here, what more can I try?

    Have you tried using the Cleaner tool before reinstalling?  The problem might stem from the migration process - Adobe applications need to be installed, not transferred. 
    Adobe Creative Suite Cleaner Tool
    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Installation Error (7) Adobe Edge Animate - Creative Cloud Desktop Application

    I would greatly appreciate help with this, I have scoured the adobe forumns and google and am unable to find a solution.  I am trying to download Adobe Edge Animate from the creative cloud desktop application (PC) and it gives me this error
    !Installation Failed - Learn More
    When I click on learn more it says
    Installation failed
    Errors encountered during installation.(7)
    More information
    However the more information button does not do anything when clicked.  I have had no problems installing my other application, updates and trials with the creative cloud desktop app. 
    I have ignored this issue for weeks but I have reached the point in a work project where I need to use the program.  The Desktop application is up-to-date and I even tried disabling my firewall/antivirus but it made no difference.
    Few other details:
    I ran the adobe cleaner for CS6 programs before installing the creative cloud. 
    The program fails at 51% Installation.
    Please please please help. Thank you for any information you have and any time you can dedicate to this issue I am having. 

    Thank you Jeff, I followed your directions and may have found the issue yet I do now know how to resolve it.
    Some Background:
    When I first installed the Creative Cloud Desktop Application a couple weeks ago I had my main hard drive partitioned into  C: and  D:. 
    Because of limited space of my C drive I changed the application install directory (in the Desktop App preferences) to D:.  Despite this it was still installing all the programs to the C:/default path. 
    I had posted concerns about this on the forumn after trying restarting and reinstalling yet nothing worked. Despite it listing D: as the install directory it would not install there.
    So finally I just decided to unpartition the drive back to only C:  Prior to the unpartition I was transfering the conents of D to a seperate hard drive and I changed the preferences back to C: in the Desktop app. 
    As I was waiting for the files to transfer I decided to start a trial install (as the transfer was taking a while.)  Pushing me over the line of frustration into amusment it then proceeded to install to my D: drive.  At this point it was just doing the opposite of what I wanted.  Regardless I continued with the unpartition and all the applications I have downloaded installed fine since then to my new larger C drive. 
    When I looked into the error log for the Edge Animate I noticed this
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 |  - 0 fatal error(s), 1 error(s)
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 | Win OS version: 6.1.0.0 64 bit Type: 1
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 |
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 | ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist.
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 |
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 | Please search the above error string(s) to find when the error occurred.
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 | These errors resulted in installer Exit Code mentioned below.
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 | -------------------------------------------------------------------------------------
    08/09/13 15:21:39:504 | [INFO] |  | OOBE | DE |  |  |  | 4300 |
    08/09/13 15:21:39:505 | [INFO] |  | OOBE | DE |  |  |  | 4300 | Exit Code: 7 - Unable to complete Silent workflow.
    08/09/13 15:21:39:505 | [INFO] |  | OOBE | DE |  |  |  | 4300 | Please see specific errors for troubleshooting. For example, ERROR: DW041 ...
    This issue just wont leave me alone. 
    As I mentioned before the install directory has been set back to C since before the unpartition and all the other programs have installed fine.  Are there somewhere that secret preferences are stored?  This is all the more unbelievable as I prior to reading your instructions I uninstalled the creative cloud desktop app, ran the adobe cleaner for any pre-CC applications as well as a registry cleaner and reinstalled the Desktop App and tried again.
    Thank you very much for directing me to the reason for the error, can you help me figure out why the CC Desktop App is doing this?

  • Error code 68 during installation of creative cloud desktop application

    Hey there,
    I try to install the creative cloud desktop application, after some minutes the installation is aborted with error code 68.
    Can anybody tell me the reason why?
    b r
    Gerald

    Sorry, you were right, the error code was 62.
    I used the registry cleaner tool and restarted installation, but it failed again:
    This time I got a start icon on my desktop and many files in the Adobe Creative Cloud Directory.
    But the application doesn't work.
    b r
    Gerald

  • Creative Cloud keeps forgetting about my Lightroom installation

    Every few weeks, the Creative Cloud Software on my computer forgets that there is a Lightroom 5 installation on my computer, making it impossible for me to update. The software works just fine for Photoshop, though.
    I installed Lightroom through the software and right after the installation, it showed up ok. Last time, I contacted Adobe directly via chat and they told me to uninstall manually and re-install through the software. That worked and I agree that this is a suitable solution for a one time thing, but I am not going to un-install/re-install Lightroom everytime that there is an update.
    Same thing applies to the software itself: every other update just crashes and requires me to re-install the Creative Cloud software.
    Any idea to what I could be doing wrong? Any hope that this is fixed soon? The whole subscription thing is pointless to me, otherwise.

    Hi drs,
    So what do you mean by: my computer forgets that there is a Lightroom 5 installation on my computer"? There could be 2 issues: your link on the desktop / dock is gone after a while or your Lightroom 5 does not show correct status in the Creative Cloud Desktop application. I assume you talk about option 2? The status of the installation is just maintained in a database file on your system. So see for example KB: CC desktop lists applications as "Up to Date" when not installed
    So if anything shows incorrect there might be damage of your OPM.db file or a read / write permission issue to update this or other files.
    If you have crashes in general please try to narrow down the root cause by using: Troubleshoot system errors, freezes | Windows | Adobe software or Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software

  • Creative Cloud för skrivbord kunde inte installeras

    Jag har köpt och betalat för Adobe Premier Pro som jag "prenumererat" på tidigare och nu vill ta upp igen, och därför förnyat på Adobes hemsida. Adobe Premier Pro finns sedan tidigare installerat på datorn, men startar inte. Som jag förstår saken måste jag först ladda ner Creative Cloud för att kunna använda/ladda ner Premier Pro? Jag försöker installera Adobe Creative Cloud från Adobes hemsida, på en stationär windows7 64-bitars dator med Google Chrome. Det börjar bra med en "progress bar" som segar sig fram i ca 10 minuter. Sedan kommer ett felmeddelande med texten "Följande problem har påträffats: Creative Cloud för skrivbord kunde inte installeras". Det finns ingen ytterligare information eller länk i meddelandet. Det finns heller ingen installationslogg på den plats Adobe anger att man ska titta (Program (x86)\Common files\Adobe\Installers.Det spelar ingen roll om jag använder ett konto med administratörsrättigheter, eller högerklickar på installationsprogrammet och väljer att köra som administratör. Hur ska göra för att kunna använda programmet som jag betalat för?

    Hi BBE2ADOBE,
    It seems to be a permission issue. Please enable hidden admin account and try installing again: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ .
    Regards,
    Romit Sinha

  • Does not complete processing of "Home" of the Creative Cloud desktop application

    Someone know the way to fix the following issue?
    After installed some Creative Cloud Software, I had uninstalled Adobe application manager manually and installed Creative Cloud desktop application manually.  because automatic upgrade of creative cloud desktop application from adobe application manager does not work.
    The creative cloud desktop application setup had been completed successfully.  but,  seems that  it does not complete processing of displaying the history if I chose "Home".   The progress Icon will stay in continuity.  And any contents does not show on it.
    Regards,

    I'm posting this in a few threads to try to catch everyone having the problem.
    The good news is that I found a way to fix this.
    The bad news is that it involves uninstalling everything.  (Note that reinstalling over the old installs won't cover it, I'd tried that one once too. You'll have to fully uninstall each program before redownloading/reinstalling.)
    I spent many hours with tech support yesterday running through options unsuccessfully, and can very thoroughly assure you that uninstalling the desktop app, renaming any number of folders, and new user accounts all will not help you.  From doing a lot of research on various similar problems, it appears that it's possible for this to spontaneously resolve within a couple of hours.  If it doesn't, though, you're stuck with fixing it yourself.
    The best theory I found was that it's caused by updating or installing a program without doing it through CC.  If you've downloaded an installer and run that or clicked "Check for updates" in the help menu inside one of the other apps, this is you.  Other people have noted that if you know which app you did this with, you can uninstall that one to fix it.  If you have no idea, the simplest path is to just uninstall everything.  You can try doing things one at a time, but you'll need to reboot every time the uninstaller tell you to do so and then see if it's fixed.  (Personally, I got sick of that by the second time through.)  I do remember clicking "Check for updates" right around the time this started for me, but I don't know which program it was in, just that I knew it would trigger the updates I knew existed but CC wasn't acknowledging.
    I will also note that once I had everything uninstalled, I ran the Cleaner Tool and did a "Clean All". If you're going to or need to do that, make sure you've backed up all of your preferences, customizations, plugins, and so forth as needed.

  • I can't install my Adobe Creative Cloud is wrote filed to initialize... what can i do to install it?

    I can't install my Adobe Creative Cloud is wrote filed to initialize... what can i do to install it?

    Hi alinatacu,
    If you are trying to install the software using the Disc then I would advised you to please copy the contents on your Computer and then try to install it. Also efore you start the installation please rename OOBE folder to OOBE.old from this location.
    Windows:
    C:\Program Files (x86)\Common Files\Adobe
    Mac:
    /Library/Application Support/Adobe
    Regards,
    Abhijit

  • Creative Cloud / Adobe Application Manager

    Do Creative Cloud & Adobe Application Manager do the same thing/ duplicate each other?
    Creative Cloud says Photoshop CC is up to date & on checking the version, it's on 14.1.1
    CS6 (which i already had installed before joining CC) recently updated itself to CS6 'Extended' & currently shows as version 13.0.1
    Adobe Application Manager popped up today saying there's an update for Photoshop CS6 & Photoshop CC to 13.1.2   it states:
    "This Adobe® Photoshop® and Photoshop Extended 13.1.2 update installs new features for Adobe Creative Cloud members and Photoshop subscribers. It offers exciting new capabilities for design, photography and more, including the freedom to nondestructively edit with Blur Gallery and Liquify using new Smart Object support, the ability to export text and shapes as CSS, the option to create Conditional Actions, and support for new HiDPI displays that enable a dramatic improvement in image fidelity and resolution. Other new workflow timesavers are also included. Customers with Photoshop Extended will also receive new 3D options including improved live previews that simplify the creation of shadows and reflections in 3D artwork and a 32-bit color picker for better illumination control, and more."
    Am I too assume that Creative Cloud only updates Phtoshop CC & that Adobe Application manager updates CS6? 
    I guess too that if i click 'update' in Adobe Application Manager, it will update CS6 & leave CC as it is? (if I deselect the CC update, it deselects the CS6 update too).

    Kartikay_Sharma wrote:
    Hi Les,
    Creative CLoud Desktop App and Application Manager are the same thing . The pop up that you are getting is from Adobe Application Manager updater and the sole purpose of this application is to connect to the Adobe servers and find out if there is any update available or not .
    The update window that you have got is for CS6 only as there isnt any update for PS CC available right now( current version is 14.1.1) .
    Cheers,
    Kartikay Sharma
    Thanks Kartikay. I'm sure i'd read somewhere on the forums that Creative Cloud when installed would replace the Application manager? However, I went ahead and clicked on 'update' in Application manager & it said it was trying to apply 'Photoshop 13.1.2 for Creative Cloud' (no mention of CS6). Tthe update failed with the following message:
    'Photoshop 13.1.2 for Creative Cloud
    Installation failed. Error code: U44M1P7'
    I've tried removing Photoshop CC from the list of programs to check for updates for in Application Manager but that made no difference either - the update for   'Photoshop 13.1.2 for Creative Cloud' remains & failed again when I tried to apply it.
    I then tried removing CS6 from the list of programs to be checked in Application Manager & then it reported all my programs are up to date; when re-checked the box for CS6 the update reappears.
    So it seems there is an update for CS6 but there's the 'Photoshop 13.1.2 for Creative Cloud' update linked to it which cannot be unticked without removing the CS6 update as well. If I try to check for updates within CS6, the same problem occurs.
    So if the update is indeed just for CS6, how can i apply the update?

  • Creative cloud desktop application does not dowload! Err code 205

    I am about to go insane!
    Everything was working fine for about 5-6 months now. Today Creative Cloud gave me an update reminder. Tried installing it gave me an error.
    Uninstalled the adobe app manager and the creative cloud desktop app , downloaded everything again. When the the creative cloud desktop application is in process of the installation it gives me an error.
    I tried a lot of the solutions said in the threads none worked for me.
    Now none of the Applications downloaded work!!
    I am running it on  Macbook Air OS X 10.9.5
    I instantly need to fix this issue any help?
    Begüm

    Errors 201 & 205 & 206 & 207 or several U43 errors
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Applications missing from Creative Cloud Desktop application

    If you are unable to locate a specific application then it is likely the computer you are using does not meet the current system requirements.  In the following example you can see that After Effects and Premiere Pro are missing from the list of available applications.
    When I look at the System information for my Windows installation I am informed that I have a 32-bit version of Windows 8.
    This means that I will be unable to install Premiere Pro or After Effects as my current computer does not meet the minimum system requirements.  You can find a list of Creative Cloud system requirements at Adobe Creative Cloud – Tech specs.
    For additional information please see Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager.
    If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed.
    Message was edited by: Jeff Wright
    Updated ink to http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html.

    Hi Jeff,
    I have a lot of problems. First og all the system will not accept my account and even I have downloaded CPLauncher and can see the software, I will not genereate password. Nothing works, and if do not, I have to stop paying, because my boss are a little angry.
    He says: We pay and it do not work. Find other software. We can’t afford you sitting doing nothing. If Adobe makes such a software that causes us trouble, we will change to something else, we do not need Aobe for our projects.
    So Jeff – The software are very complicated, it can run, It can’t genereate license,  and on top of all this, I have to defend Adobe. Well – I will not. I have been fighting in 3 weeks and this week is the last. Monday morning I will stop using Adobe coud and stop my membership.
    Med venlig hilsen / Kind regards
    Michael Peters
    Tlf.: (+45) 70 25 25 85
    Mobile: (+45) 30 76 54 50
    www.europeanmannequins.com
    Fra: Jeff A Wright
    Sendt: 18. november 2014 17:51
    Til: Michael Peters - European Mannequins & Shop
    Emne:  Applications missing from Creative Cloud Desktop application
    Applications missing from Creative Cloud Desktop application
    created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/6940856#6940856>

  • Creative Cloud Desktop application question

    I have downloaded the Creative Cloud Desktop application but the cloud icon does not appear on my apple toolbar. Why is that? I can manually find the Adobe Application Manager application and ask it to update the apps I use, and it says they are updated, but my programs don't have all the latest features, like the curvature tool in Illustrator, or the Color Theme tool in InDesign. It looks like I don't have the latest versions, even though the app manager says I do. ???

    I have a similar problem;
    I downloaded the Creative Cloud Desktop application .dmg on my Mac. When trying to install, the program is downloading data, but the progress bar stops at the moment the installation process begins. No Creative Cloud Desktop application is installed. I tried alread to make a new account on my mac, did a start up without extensions and disabled the virus scan, but no success.
    Any ideas how to get the Creative Cloud Desktop application installed?

  • Remove Creative Cloud Desktop Application

    What's up Group!
    Can someone please tell us how we might go about removing the Creative Cloud Desktop Application?
    It simply does not work.Tells us everything is up to date when its not.
    We get better results using the Help > Updates menu in each program. The old Adobe Application Manager (7.0.0427) works like a charm!
    We didn't even know there was an Indesign 8.0.2 update and a 9.1 update until we accidentally used the menu option.
    Please help!

    The CC Desktop Application is for some purposes and installation actually still in tandem with the old AAM ! Some stuff seems not to have been ironed out, yet. But I have the impression it's getting better by the week. Nevertheless, in quite a few situation where the status of some applications seems to have gone cuckoo, it might be wise to 'kick' some serious installation settings into the trash.
    Read the section about removing (or renaming, if you want to retain a backup copy) the "OOBE" folder and files within. These files keep track of all installations and their whereabouts on your system. They will be recreated upon 'freshly' logging in again. Oh wait, before you rush off to do this trick: quit all Adobe applications, log-out your CC account, and then go and give it a try: http://forums.adobe.com/thread/1002729
    Most Adobe Helpdesk staff would kindly tell you to first completely de-install all Adobe applications, run the Adobe Cleaner tool, and then continue to that OOBE step. But I've heard of numerous sitautions being resolved with just ditching that OOBE culprit. But don't hold me responsible for any bigger mishap...

Maybe you are looking for