Creative cloud invitation not received

i have sent creative cloud invitations to several people in the office but one person has not received his invitation. the e-mail address is fine and the adobe e-mail has not gone to junk mail. i have tried re-sending the invitation but nothing happens.

Hi robertwreinecke,
Please refer the kb: http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html .
Regards,
Romit Sinha

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