Creative Cloud is always empty and I cannot update LR and PS and cannot open RAW files from my new camera!

My Creative Cloud is always empty.  I've had this trouble for over a year.  I cannot update Lightroom because of it and Photoshop does not update properly.  I cannot open the RAW files from my new camera, a Nikon D750.  Each time I want to update, I have to talk to you and delete things and reinstall things but it doesn't fix it properly!
I have contacted Adobe before and always have to go through a tedious delete stuff and reinstall, then next time it happens all over again.
I'm really fed up with it and want to know how to fix it properly.  I am in the UK, if that makes any difference.

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