Creative Cloud is Black Screen

I just installed creative cloud on my new laptop. Windows 8,1 All I get is a black screen. The blue circle loads for a second but then it's just black see screen shot
I have CC on another pc on same network with no issues I know it's not a firewall issue.
I have tried to
reinstall
adobe cleaner tool
deleting oobe file/ folder in both the app data folder and the common files folder
rename oobe file/ folder

I had the same problem. HP Zbook 14 with fresh Windows 8.1 Update 1. This laptop has a switchable/hybrid graphics card with Intel HD 4400 and AMD Fire Pro M4100 chipsets. Tried latest drivers from HP as well as from Intel and AMD without sucess. The problem seems to be related to the switching/power management features. As a workaround, setting "Creative Cloud.exe" and "Adobe CEF Helper.exe" to use "Power Saving" graphics settings in the AMD CCC made the application work (no black/black window).
A post in another forum suggested using the modified drivers "Leshcat Catalyst UnifL" from leshcatlabs.net - Keeping it Simple. Ads free. After installing these drivers (Leshcat’s Catalyst 14.12 Omega UnifL) all Adobe applications are working flawlessly!
(Note: Delete any switchable graphics application settings and go with the defaults).
So to summarize this seems like a driver problem rather that an Adobe issue. Before updating I had problems with hardware accelerated gui in Spotify as well (also black screen). This issue was also solved with Leshcat

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Re: Creative Cloud is Black Screen

I'm afraid disabling the Intel graphics only triggers a host of problems with my PC and manually disabling then enabling when I want to use CC is an unfair expectation to place on a user paying as much as we do for CC. As such, I need a solution that will solve this problem without requiring me to engage a settings change that, in turn, triggers other graphics problems. Otherwise, Adobe needs to begin refunding a portion of my monthly fee due to the inability to access features.

Branching this to a separate discussion as your current difficulties were not resolved by the solutions offered in that discussion.
Drewm61419899 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application?

My creative cloud is black

Why is my CC background black ?
And I can not see my applications ?

This is about blank, but may help
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My Creative Cloud goes black whenever I turn it on. Help

every time I try to run the Creative Cloud, instead of asking for my ID and password, it just goes black and there's nothing I can do, please help

Then try below steps.
Open Catalyst Control Center
The click on Power and choose switchable graphics for applications
Then under recent applications locate Creative Cloud
Change the settings from High performance to power saving.
Then on Creative Cloud App window Click Gear icon on the top right corner and choose quit.
Relaunch and check if you are getting sign in page.

Creative Cloud App Blank Screen

Hello guys,
I have just bought Creative Cloud and i try to download my app, well: i open my creative cloud app, i enter my login details and after that the windows shows the loading icon.
Dropbox - Screenshot 2014-10-20 19.33.15.png
I have already tried to rename the opm file..
Any idea how to fix it?

Right click on Creative Cloud Desktop > Run With Graphics Processor > Integrated graphics.
This issue comes when you use dual graphic card on your computer.

Why is my Creative Cloud login screen showing a black window and nothing else?

After using the Creative Cloud installer and the download looking like it was working, what I presume is a login in window has launched but it's just a black window with a white logo at the top. There is nowhere to enter any information and the only button that works in the window is a cog icon which allows me to quit.

Please refer below link :
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

Creative Cloud installed but just a blank black box - can't access anything?

I have just started with CC - downloaded Desktop App but when I open it, it is just a black box with nothing in it?

Black Screen at Sign-in | Creative Cloud Desktop app
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

Creative cloud is empty

I downloaded Creative Cloud as part of the subscription process. But now it's just an empty box that says Creative Cloud on top. Only option is the Tools button to Help, Pin or Quit. What do I do next so I can see all my applications?

Blank Screen
https://forums.adobe.com/thread/1249756
Black Screen at Sign-in | Creative Cloud Desktop app
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

After launching Creative Cloud, All I get is the Creative Cloud screen Blank.

When I launch Creative Cloud, this is all I see.
I am running Windows 7 enterprise on an HP Ultrabook

Also try the following forum threads for resolution.
Creative Cloud Packager Blank Screen after Adobe ID Login
Cloud Desktop App is blank?

Creative Cloud is Blank, nothing is displayed even after a reboot, what is the solution?

I did the following but it did not help,
Rename the opm.db file.
1.Close the Creative Cloud application if it's running.
2.Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
3.Rename the opm.db file to opm_old.db
4.Launch Creative Cloud
even after a reboot and installing an up date for Creative Cloud a blank screen is displayed

Hi urbanphotographer,
Please refer the thread: http://forums.adobe.com/message/6077848.
Regards,
Romit Sinha

Is Prelude CC no longer included in Creative Cloud?

Does anyone know why Prelude is now in trial mode since the last update?

Hi,
I would recommend trying the steps mentioned below:
1. Launch the application which says you are in trial mode.
2. On the Creative Cloud application trial screen, click on "License this Software".
3. Sign in with your Adobe ID associated with your Creative Cloud membership.
Please reply to this thread if the issue persists.
Thanks,
Kevin

Creative cloud window is blank?

When I open my creative cloud it is empty

Hi There,
Kindly let us know which operating system you are using so that we can assist you appropriately.
Meanwhile, please check the below mentioned posts.
Cloud Desktop App is blank?
Creative Cloud Packager Blank Screen after Adobe ID Login
Thanks,
Atul Saini

How t download apps when only trial versions appear?? - I am an active member of the Creative Cloud.

After signing in to Creative Cloud, I attempt downloading of different applications (for example Photoshop and Illustrator) but
I only get the trial versions as an option for download.
I am confirmed as an active paying member and I did install the latest version of Adobe Application Manager.
What else can I try? Please help.
Thanx a million in advance

If you are getting the TRIAL option on the creative cloud website then follow the steps for section A.
If you are getting the trial prompt when launching the installed application, follow the steps on Section B.
Section A (Applcations in trial mode in creative.adobe.com):
1. Please make sure you are logged in with the active subscribed adobe id.
2. Try to log out and log in back again.
3. Try another borwser.
4. Clear the cache and history of the browser reload it and then try logging again.
Section B (Trial prompt when launching the installed application )
Launch one of the problem Creative Cloud applications.
On the Creative Cloud app trial screen, click License This Software.
Sign in with your Adobe ID associated with your Creative Cloud membership.
-Harshit yadav

Black screen in Creative Cloud app 1.8.0.447 on Windows 7

Hi!
After updating the Creative Cloud application to the latest version (1.8.0.447), I have a blank black screen in the Home tab of the application. The Apps, Resources and Behance tabs work as they should.
Also, I noticed that playing any one of the "What's new" videos that pop up when starting an installed application (e.g. InDesign) gives blank screen. I can hear the sound of video, but there is no movie or playing controls whatsoever.
Everything was fine prior to the update. I have not made any other updates in between the two Creative Cloud versions (no Windows Update, no new graphics drivers). I am using Windows 7 Enterprise on HP Zbook 14 with dual graphics (Intel/AMD).
UPDATE: As i keep working, I discover more parts of the application suite that look similary (blank/black). Here's the new Adobe Color panel in InDesign.
Regards,
Jacob
Meddelandet redigerades av: Jacob Wodzynski

Hello,
I had a simillar issue using my Notebook (Samsung Series 7 NP770Z7E-S04DE with Core i7 (3rd Gen) and a second graphics adapter (AMD Radeon HD 8870M). After upgrading from Win 8 to 8.1 i had really a lot of trouble because the OS update brought new drivers for both graphics adapters which obviously did not work together. I had to reverse the update because the notebook was not showing anything but the mouse cursor. Windows 8 had some other anoying bugs so I decided to ignore the warnings of my IT-Partner and Samsung and do a clean install of Windows 7 Pro. Since then I had the problem you, jacobwod, describe but I did not care because neither I used the Cloud-Space nor there were fonts available. Today I read your post and experimented with the settings. By accident I found out that enforcing the usage of the Intel-Chip (HD 4400 I think) for not only the creative cloud.exe but also a file called "adobe cef helper.exe" in C:\Program Files (x86)\Adobe\Adobe Creative Cloud\hex\" seems to be a solution. Thanks jacobwod for getting me on the right track.

I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?

I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?

What happened yesterday may have been caused by the SOPA protest action that was joined by a lot of sites yesterday and such an action won't happen that often.
* http://en.wikipedia.org/wiki/Wikipedia:SOPA_initiative/Learn_more
*http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

Creative Cloud is Black Screen

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