Creative Cloud is not up-to-date but it says it is.

Creative Cloud says my apps are all up-to-date, but in Illustrator I'm missing the Join Tool and in Photoshop I don't have Extract Assets either in the menu at the top or in the right-click/option-click contextual menu. I've uninstalled and reinstalled Creative Cloud, Illustrator, and Photoshop. I've uninstalled, deleted the OPM.db file and reinstalled. My apps are still not up-to-date with the options in the tutorials.

I am sorry for the late response, It would be best to contact support regarding this.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN)
Regards
Rajshree

Similar Messages

My iphone is not up to date but it says it is

i just switched phones to an old iphone. the current software in itunes displayed when i hit update it says 3.1.3 meanwhile to download apps i need 4.0 but it would not let me update because it says it is updated. HELP

To the OP, figure out which iPhone you really have. You state it's the 3G, but the assumption is that you have the original iPhone. This document will clarify which model you have.
If you do infact have the original iPhone, the roamingnome is correct that 3.1.3 is the most current version.
If you do have the 3G, then it can run iOS4.

Deleted bridge cc. Now I need to reinstall but it shows up in my creative cloud app as up to date without the option to download. How do I access it to download and reinstall?

In an effort to correct an issue with my creative cloud, I deleted bridge cc. Now I need to reinstall but it shows up in my creative cloud app as up to date without the option to download. How do I access it to download and reinstall?

Bmullinax please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Bridge CC.

I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload

I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload it. the Manager says the app is up-to-date. Can any one help me on this? How can I re download the files or re install I cloud again?

Run CC Cleaner and try again
CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

I have Creative Cloud and just downloaded Ae... but it is version CS6... not CC2014.1 . Any idea why the download is for an older version?

I have Creative Cloud and just downloaded Ae... but it is version CS6... not CC2014.1 . Any idea why the download is for an older version?

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

Adobe Creative Cloud does not support Bootcamp by Apple IOS operating system, but does work with boot camp Win 8.1 why"

Adobe Creative Cloud does not support APPLE latest IOS operating system, but does allow Windows 8.1 to be accepted. This seems a shame to me, as
Apple IOS is the leader in graphics, photography. The advertising states it is usable under both APPLE IOS and Microsoft 8.1 windows operating systems. Adobe Support Chat Sooraj tells me on 02/19/2015 that i must buy two computers to have it operate on both operating systems. Adobe will not support apple's Boot CAMP allowing both operating systems.
i love the apple product and love the ADOBE Photoshop CC, but it simply does now work with an apple keyboard and a WiN operating system. .[email protected] Adobe Creative Cloud

In Thehatters defence, this was initially posted in the MacbookPro forum and then moved to Boot Camp,
If you have any joy solving your trackpad device driver issue, feel free to post here (there might be a similar fix for my wireless adapter device)
Thanks

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

My Creative Cloud does not work anymore. When I try to reinstall it I receive the message "AAM cannot initialise". I have tried all the instructions but it still does not work. Robert

Try perform below steps.
Open task manager by pressing Ctrl + Shift + Esc keys. Click on more details if the option available.
Then end all Adobe related processes, including Creative Cloud and Coresync ( if running )
Then hold windows key on your keyboard and Press R key.
It will open Run window
In Run window, type Appdata and click on Ok
Open Local > Adobe folders
Delete AAMUpdater and OOBE folders
Then navigate to C:\Program Files (x86)\Common Files\Adobe
Delete Adobe Application Manager and OOBE folders
Go back to Program Files (x86) and Open Adobe folder
Try deleting Adobe Creative Cloud folder, if it is not allowing rename it to Adobe Creative Cloudold
Download and install Creative Cloud App from below link
https://creative.adobe.com/products/download/creative-cloud
Then check

Creative cloud shows photoshop as installed app, but i can't find it anywhere on my mac

creative cloud shows photoshop as installed app, but i can't find it anywhere on my mac

Hi karinasokol,
Please refer to the help document to fix this issue:
CC desktop lists applications as "Up to Date" when not installed
Regards,
Sheena

Why would my creative cloud trial not run on a mac?

I have downloaded the trial and done the troubleshooting recommendations but when i have downloaded my trial and open my download assistant about half way through my installation abox appears saying that a file could not be found, I have tried it mutliple times but it will still not run. I have mountain lion if that effects anything?

hi i do not have a home/library/logs folder as it is a mac?
Date: Mon, 29 Oct 2012 05:51:57 -0600
From: [email protected]
To: [email protected]
Subject: why would my creative cloud trial not run on a mac?
    Re: why would my creative cloud trial not run on a mac?
    created by Amit Batra in Adobe Creative Cloud - View the full discussion
We officially support Mountain Lion, so that shouldn’t be the issue. Can you please do the following: Please place a blank file named asu.trace in $HOME/Library/Logs folderLaunch Adobe Application Manager and initiate the download/install of any application that you expect to failAfter the failure, send us the following files as e-mail attachments (abatra AT adobe.com):
$HOME/Library/Logs/PDApp.log$HOME/Library/Logs/AdobeDownload/DLM.log$HOME/Library/Logs/Ado beDownload/DLM_Native.log
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4807625#4807625
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4807625#4807625
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4807625#4807625. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Creative Cloud Does Not Work - Need to Cancel

Several months ago I decided to try Creative Cloud rather than purchase software update when I switched from my MAC to a new Windows 8 PC.
Initially I was able to sign up and download but the products locked up and I could not use.
I uninstalled and reinstalled but same issues.
I updated OS to Windows 8.1 and tried to download again. Still won't work.
So I refreshed my PC which removes all software and puts it back to state it came from factory then updated all Microsoft software and drivers etc.
Reinstalled everything with few issues except for Adobe Creative Cloud.
I can log in, but when I go to the page for Documents or Download all I get is a blank white page whether using IE or Chrome (latest versions of each).
I can't see any download links so I can't install products so I can't use.
After months of paying for something I can't use I am giving up. I want a refund. I have spent untold hours trying to get this to work. It simply isn't worth the hassle.
I have good bandwidth, a relatively new and powerful computer, all of the latest updates for OS etc. No issues with Microsoft products or other products - just Adobe Creative Cloud problems.
Please have someone contact me about how I can cancel and get a refund. I am certain you can tell from your servers that I have not used the products in months after initial download and issues resulting from that.
I don't have time to spend hours trying to get something to work and I can't tell you how many hours I spent on the refresh which was simply to try and get Adobe Creative Cloud working since everyting else on my computer worked but Adobe would cause lockup and even blue screen in one instance when I tried to utilize.

Hi Ed@IMN ,
Welcome to Adobe Support .
We would hate to see you go , you can contact us using the below mentioned link and our Suport Team will help you in resolving your concern.
http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Garima

Creative Cloud is not acknowledging installed apps, is there a solution?

Creative Cloud is not acknowledging installed apps since the upgrade, all I am seeing is "install" or "try" buttons even for the apps already on my system. Nothing under "installed apps"
I tried this:
http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html
but no luck. Everything is in the default locations. Is there a solution?

Please refer to the steps in :
Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager
Re: Creative Cloud not showing apps.
Installed apps not shown as installed
Hope it helps you.
Regards
Rajshree

I have a Adobe Creative Cloud's code, this is alphanumeric, but the registry only works with numeric codes ¿where i can use my code?.

Hi, i have a problem with my Adobe Creative Cloud's code, this is alphanumeric, but the registry only works with numeric codes ¿where i can use my code? is a year-long Creative Cloud subscription.

You most likely have a redemption code... especially if you did not buy direct from Adobe
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-or https://forums.adobe.com/thread/1572504

My creative cloud will not sync properley

my creative cloud will not sync properley some of the files do not appear how can i find out in the online cloud which they are and why they won't sync

Please check if the Creative Cloud Connection is Active or Not?
How large are the files?
If you can find the logs at the following places, and paste them here, it would be good.
Here's where to find the log:
Windows - c:\users\<yourusername>\AppData\Roaming\CloudSync\CloudSync-2013-05-0 9.log
Mac - /Users/<yourusername>/Library/Application Data/CloudSync/CloudSync-2013-05-09.log

Creative cloud Ideas not syncing

I have made a drawing on my iPad in Ideas. Now it won't sync to my creative cloud. Why is it not working.
Have a MacPro OS X (Lion) version 10.7.5

Turned iPad fully off and started again, syncing stopped at 88%. Then made new project and it synced again, also the previous halted project, Everything works now fine
Thanks
Marco
Op 18 jun. 2013, om 08:52 heeft Kim McCaw Ortiz het volgende geschreven:
Re: creative cloud Ideas not syncing
created by Kim McCaw Ortiz in Adobe Ideas for iOS/iPad - View the full discussion
I am sorry to hear that you are experiencing a sync problem but appreciate you letting us know that you have faced an issue with sync to Creative Cloud,
Can you provide some additional information so that I can investigate further:
Which version of Ideas do you have installed? What iPad/iOS have you created the Ideas drawing on? Do you receive an error message related to the inability to sync?
Regards,
Kim
Adobe Ideas Team
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5418894#5418894
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5418894#5418894
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5418894#5418894. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Adobe Ideas for iOS/iPad by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Creative Cloud is not up-to-date but it says it is.

Similar Messages

Maybe you are looking for