Creative Cloud is telling me "Unable to reach Adobe servers. Please check your firewall settings, and try again in a few minutes.
Creative Cloud is telling me "Unable to reach Adobe servers. Please check your firewall settings, and try again in a few minutes.
What do I do to access the cloud? I have checked my firewall settings to allow for me to be able to use adobe cloud. Any Suggestions?
Try a different browser and/or turn your firewall off to download
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
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Unable to reach adobe servers, past 3 days Feb 20, 2015
for the past 3 days I've been getting a message when I trey to use the Adobe Application Manager after purchasing Adobe Creative Cloud service. I've tried two different computers, a Mac and a PC. Im also unable to get to the adobeid.services.adobe.com to reset my password (server not found), I have rebooted, shut down, shut down my firewall, check my hosts table for redirects. I can get to adobe.com because I'm posting here right now.
I contacted Adobe and chatted with an associate who was unhelpful, but I was told my request would be "Elevated to the relevant team", who have not made any attempt to contact me at this time.Please refer to:
Unable to reach Adobe servers, Please check firewall settings and try again
In Creative Cloud Application "unable to reach adobe servers please check your firewall settings"
Unable to reach Adobe servers when opening Creative Cloud
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I am getting a 'Download Error' due to 'Unable to reach Adobe servers'. I have already reconnected and disconnected my internet, and nothing has changed. How can I fix this problem? If anyone can help, I would truly be grateful. Thanks!
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A fix for Mac users encountering "unable to reach Adobe servers" error
Seemingly out of nowhere - i.e., not coinciding with any Mac OS, or app updates - I started getting the "unable to reach Adobe servers" error from the Creative Cloud desktop app. Signing into the Adobe website was impossible, too. When I say impossible, I mean it literally - the login window would not display, in Safari or Chrome.
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https://discussions.apple.com/message/27683395?tstart=0Luciac15720559 have you utilized the steps listed in Sign in, activation, or connection errors | CS5.5 and later to locate the cause of the connection error? If so do you have any questions regarding the steps listed within the document? What type of network environment is your computer located?
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Adobe Download Manager unable to reach Adobe servers
I am getting the "Unable to reach Adobe servers" error all the time.
I've tried
deleting the opm.db file;
deleting the PDApp log file; and
entering my adobe login details.
turning off my avast firewall (there's none on my modem)
But the error doesn't go away and I can't upgrade to LR 5, etc.
Has anyone managed to fix this error?
Thanks,
Ganga.
PS:
a) I am not happy that I have to use the forums to get support on a product that I'm payingf for.
b) Why can't Adobe offer 24/7 support? I am in Australia and should not be made to wait for US business hours.
c) I wonder if Adobe will reimburse for the days they couldn't supply the product I've subscribed to.Yes Jihoon1109 the managed network is likely causing your network difficulties. This is especially true once the steps listed in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html have been completed.
I would recommend contacting your I.T. department and having them review the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
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