Creative Cloud licence renewal

Hi, I purchased a one year CC ( creative cloud ) licence last year. The licence period ended in April 2014. I have not renew it then. Yesterday i renewed my licence for one month. However, i cannot activate it. The programs do not start. Can you help? Best regards Halil

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Machine number - Creative cloud licence

How many machine can use the creative cloud licence?

Hi Link Strifer,
You can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
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Romit Sinha

Problems After Yearly Creative Cloud Membership Renewed

After my Creative Cloud membership renewed last week I have been unable to access the Adobe Software that is part of the Creative Cloud. The last message box I received asked for a serial number. How can I get that information so that I can againuse the software? I thought my membership automatically renewing meant my usage of Adobe products would not be interrupted.

Did you pay for your renewal, and does that show on your Adobe account page?
https://www.adobe.com/account.html for serial numbers or orders on your Adobe page

Hi, I wanna know which app's are included in the Creative Cloud licence. Are some of them trial o life time?

Hi, I wanna know which app's are included in the Creative Cloud licence. Are some of them trial o life time?

Please check the app list from Explore Adobe desktop apps | Adobe Creative Cloud there are no products for life time trial, you will need to purchase within 30 days.
Regards
Rajshree

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I' have purchased a creative cloud licence, installed cs6 software using adobe application manager, but any time i start any f the application it asks for login. i enter my information but it asks again continue tril period or insert serial number.
that's not right. what to do now?

See if this Adobe ID FAQ helps you.
http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
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Creative Cloud licence - Difference or restriction between annual commitment or monthly commitment?

As far as I know with Creative Cloud licence I can use DPS Single Edition. Is there any difference or restriction between annual commitment or monthly commitment?
Thanks for your time to answear!

As long as it's the full Creative Cloud, not a single application, you're good to go.
Bob

Deactivate Creative Cloud Licence on DEAD PC

I just had my laptop that had one of my Creative Cloud licences running on it.
I need to transfer THAT licence to another system, how do I do it???
My PC is dead and I NEED that licence tranferred and can't deactive it.

If you don't have access to activated Adobe CC apps on a defunct PC (in order to deactivate them and free up an activation) then, on your new computer, you can forcibly ("remotely") signout of all CC apps linked to your Adobe ID using the process described here. That should reset your total activation count to zero again.
http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
"Alternatively, you can deactivate all previous machines by following the steps below.
Launch the Adobe product.
At the Maximum Activations Exceeded screen, click Continue.
On the Sign In Required screen, click Sign In.
Enter your Adobe ID associated with your membership and click Sign In."

Creative Cloud Licence status issue

Hi,
We've been using Creative Cloud for almost a year, no issues other than when we first set it up and had an out of data Creative Cloud admin tool which kept telling us we had to register within 15 days or lose access. An upgrade was downloaded and installed, and all was well.
Our subscription ends on the 10th May 2014, and I can login to the Creative Cloud website and the admin tool (for handling installs, updates etc) fine.
What i cannot do is open any of the Creative Cloud apps I have installed. When I do, I receive a pop up telling me the licence subscription is out of date and needs to be renewed. I get an option to retry in 15mins, but have been doing that all day and no better.
Please help, how can we get our apps back and use the remaining time on our subscription? What's odd is we have two seats, mine has this issue but the other is working perfectly fine!

Thanks John - checked that but couldn't see anything for Creative Cloud?
In the end a quick Google revealed the answer - log out from the Creative Cloud admin tool and log back in in:
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Thanks for the reply!

Creative cloud subscription renewal problems

I have not been able to access my creative cloud apps for the past 24 hours and yet my adobe account says I have used one day already....I renewed yesterday...I am completely frustrated with adobes terrible support.

astovie can you please be abit more specific?
what issue are you having? what is the error you are getting? please be more specific.
Thnak you.

Having a hard time opening apps on creative cloud after renewing my membership

I just renewed my membership for the Creative Cloud and my first payment has already gone through and I have to Creative Cloud icon on my desktop. Although, when I go to access Photoshop, it sends me to the screen where it says there is a download error. I need this for school and it hasn't been working!! I click the get help button but it doesn't help.... so please help me!!!

Emiemsy1223gee please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open Photoshop.

Creative cloud cs6 - renew membership

Hi, I'm trying to renew cloud membership but it asks me for the serial number which it says can be found in the help section of a cloud app, but can't open an app to get help menu. Help please

Temporid which operating system are you using? Which process did you utilize to remove the Creative Cloud and Creative Suite 6 software which was previously installed? You can find more details regarding the uninstall process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Creative Cloud monthly renewal and payment

Hi to all
Recently I purchased a Creative Cloud subscription with a monthly renewal. My next charge is on 05/09/2013, but my credit card will have enough money only in 10/09/2013. I'll be able to use the CC apps until then or my subscription ends and cannot use it?
I apologize for my english....
Thanks in advance...

Hi Sandesign,
The best way is to contact Adobe a few days prior to your billing date & explain them your situation in details.(Assuming that you have Creative Cloud for Individual)
Upon completion/fulfilling of certain guidelines to defer the date of payment, Adobe contact person will let you know the status of your query.
Note:
The billing date can not be deferred for Creative Cloud Team
For CC (Individual) the change of billing date cannot be self-managed by logging into our Cloud account on the Adobe website.
Yes, if the payment is not done, the subscription does stop working
If you want you can message me your purchase detail privately. I can follow it up for you.
Regards,
Rajshree

Creative Cloud membership renewed but not active, Mac

I'm a college student who purchased Adobe Creative Cloud for free through my school. This weekend, I renewed my subscription, apparently successfully; however, when I tried to open Photoshop today, I received an Adobe pop-up telling me that I had to renew my subscription at the Subscription Manager on Adobe ID. When I went there, it said that my subcription had expired, and I couldn't click on anything to renew it. I use a Macbook. Please help--I need to use Photoshop today!

Did you pay for your renewal, and does that show on your Adobe account page?
https://www.adobe.com/account.html for serial numbers or orders on your Adobe page

Creative Cloud Subscription Renew

Ive been paying 29.99 a month this past year for my anual subscription with adobe cloud. I'm on an automatic renew where they will renew my contract for another year which is fine and dandy... My question is, if adobe is offering a better rate for $10 cheaper; can I be switched back to that lower rate? Will this make things more confusing for the future?

Here is the Cancelation email.
Here is the order of my new cloud contract at the lower rate.
So if your account is due for renewal, cancel it and subscribe for the lower discounted rate if available. You dont need a new adobe id! Everything is linked to my current email address ive always had.

Creative Cloud Licence

My Im ac is now dead and non responsive. How do I transfer my licence to a new machine?

Hi S&G,
Welcome to Adobe Forum,
The CC has been activated twice. If you are trying to install & activate it on third machine or re-install, you need to deactivate it from one of the computer.
To deactivate, please follow the steps in http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#de activate-problem
Since they can not be accessed, please download, install & try to activate, while activating for third machine, it will provide an option to deactivate from previous machine, please click on that option, it will let you activate it on the third machine.
Please let us know if it worked.
Regards,
Rajshree

Creative Cloud licence renewal

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