Creative Cloud lists uninstalled programs as installed?
I recently upgraded the operating system on my computer from 32 to 64-bit, and this meant I had to re-install all of my software.
When I re-downloaded the creative cloud suite, it showed some of the programs as installed, even though I hadn't started downloading any of them, and none of the listed programs show up in Control Panel.
This is a screenshot of the control panel's list of programs, compared to creative cloud's list of supposedly installed programs: http://i.imgur.com/MTn7UyQ.png?1
Vulpez did you format an install before you installed the 64-bit version of Windows? Or did you just upgrade your existing installation?
Please try the steps listed in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html to restore your ability to install the Adobe Creative applications included with your membership.
Similar Messages
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After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.
I purchased photoshop for my computer. I updated my computer's operating system. I logged into adobe. I am unable to download the program again unless I pay again or use the trial.
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Less than a month ago I bought a year subscription to Creative Cloud, but the program keeps suggesting me installing beta versions only. So there's no way to install the full version. What would I do? need your advice
You should contact Adobe Support by phone or by chat and get their help in resolving your problems.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
I descarguei these new versions adobe creative Cloud, y uninstalled for removing the trash, why did not interest me, then appearing me sigue to update something that I have not already installed, how do I solve this problem?
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
Will Captivate be added to the list of Creative Cloud (CC) software programs (apps)? There are lots of programs already in the list, but are there any plans to add Captivate?
Pointless question. Anyone who knows these things is so high up in the hierarchy they will not care to visit this forum and even if they did, their NDAs would prevent them from sharing any such info before the official release date.
Mylenium -
Lightroom not on my Creative Cloud list?
Hi I have just paid onto the monthly plan for Photoshop and Lightroom, however, lightroom does not appear on my creative cloud list to download. I have downloaded Photoshop CC sucessfully.
Any tips?
Cheers,
GA longer version of the same answer:
There are two versions of LR5, one that you download from www.adobe.com <http://www.adobe.com> and is the non-CC version trial. Then there is the CC version that you get by logging into the CC Desktop app or going to creative.adobe.com/products. The two programs work the same with your images but they are licensed differently, one with a serial number and the other by logging into CC.
To get the CC version to download, you first have to uninstall the non-CC version, then get CC to see that you’ve uninstalled LR by logging out of the CC Desktop, via its Preferences / Accounts area, then reboot, then log back into CC Desktop. At this point it should rescan what is installed on the computer and not see LR5, anymore, and so should offer LR5 CC.
This is how things worked since last summer, when I went from LR non-CC to LR CC. It is possible that Adobe has or will be making the process more streamlined, by having only one LR program that can be licensed either way, or a CC Desktop app that can see that the non-CC LR is installed and still offer the CC LR, but your question indicates they haven’t done either of these things, yet. -
I can't download the Adobe Edge Reflow. The file's downloading is successfull but the file doesn't go to my Creative Cloud so I can't install the programme. I have already install the Photoshop CC and the Reflow Plug-in for Photoshop.
Hello
1. I am running on Windows 8.1
2. When running the installer file from https://creative.adobe.com/products/download/reflow I get the following choice
I click "OK" which doesn't do anything for me (CC is off).
I turn CC on and run the installer again. I get the following window that within few settings disappears:
Then - just for half a second it says "Launching Creative Cloud desktop" and then it brings CC to front, and that's all.
RF still not there.
3. I spoke ta support agent on the Adobe chat on Friday. He looked into my computer for an hour. Uninstalled After Effects (after failing to update it). For some reason all apps disappeared from the list. They then reappeared after he opened PS.
This morning After Effects is still showing up in my system and is operational.
Weird.
4. At the end the agent suggested maybe Firewall is the problem here. Trying that out now. -
Ae is not in the creative cloud list.
hello,
I will download Ae, but it's not in the creative cloud list.
So I can't download it.
Pleas help me in need Ae.Adobe's MINimums http://www.adobe.com/products/premiere/tech-specs.html
-Programs won't display if they will not install on your computer
-http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html -
I am trying to install my creative cloud programs onto my new computer. When I go to the website and log in, it shows that I have a creative cloud membership, but says I have no products. Not sure how I get the program downloaded. Any ideas?
you can install and use on up to two computers at any one time with your single-user license so you need not sign out from your old computer's cc app.
but if you no longer want cc on your old computer, open your desktop cc app and sign out, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
to install on your new computer go here and download the cc desktop app using your adobe id, Download Adobe Creative Cloud apps | Free Adobe CC trial -
Download error in creative cloud, won't let me install updates.
download error in creative cloud, won't let me install updates.
Evert time I hit reload, It keeps saying download error.
I uninstalled the cloud, and Re installed it, and still have issuesQuading2390 make sure that you are browsing to the User/<UserName>/Library folder. You can see an example screen shot below.
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I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks -
Yes. Please help. I wish to download Lightroom CC (preferably version 6). It doesn't appear in my creative Cloud list. I have been a CC member since it started. (The photographic version which SHOULD include Photoshop AND Lightroom.) I have the standalone versions of Photoshop 6 and Lightroom 5 already installed too!
Hi George,
Kindly try the below mentioned steps.
Sign in, Sign out | Creative Cloud desktop app
Click on download on Digital photography software | Download free Adobe Photoshop Lightroom CC trial
Please share the results once done.
Thanks,
Atul Saini -
Creative cloud says after effects is installed when it really is not.
Creative cloud says after effects is installed when it really is not.
Hi Ryan P,
Please follow the steps in the below link as it may help ;
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks,
Manish Sharma -
Hi, If I have 1 license for creative cloud, will it possible to install in 2 computers (1 laptop and 1 desktop)? When I am in the office I can use desktop and at home I can use laptop? At the same time I will be using only one devise. Will that be possible? Thanks
Yes. Yes. Yes.
Mylenium -
I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
Please anyone help me.
ThanksError "Installer Failed to Initialize" | Install desktop application | Windows
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