Creative Cloud log in help.

I have downloaded & installed it but its saying that it has sent an activation code to an email I haven't used in a year and I have no way of getting to that email. I don't know what to do, can someone help me please.

Hi Creative Cloud Email ,
Welcome to Adobe Forums
Contact our Customer Support via a link mentioned below and our experts will help you with a solution -
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps !
Thanks
Garima

Similar Messages

Adobe creative cloud product online help not working. Any idea what is the reason ??

Adobe creative cloud product online help not working. Any idea what is the reason ??
I have to manually copy pdf file to open help for all suite....

Please try another browser, if still it is not working, check the internet connectivity http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In case the issue is still not resolved, do contact Adobe Support.
Regards
Rajshree

My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
Pattie

When I try to update, I received "Download Error". Can NOT "Reload Applications" on Creative Cloud? Pls help. Thx

When I try to update, I received "Download Error". Can NOT "Reload Applications" on Creative Cloud? Pls help. Thx

Hello,
could you already study these links:
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html and
https://helpx.adobe.com/creative-cloud/help/install-apps.html
They should solve your problems,
Hans-Günter

The invoice system is down... can't review or print my creative clouds invoices, any help??

the invoice system is down... can't review or print my creative clouds invoices, any help??
always get the "maintenance" message

Hi Thierry,
I have just sent you an email with the invoices attached to it.
Thanks
Sudesh

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Creative cloud log in

After trying to sign in it still asks me to sign in, my log in is correct and everything....ugh, and ive tried doing the "When you try to launch a Creative Cloud application or desktop app, you receive a sign-in error." steps and still not able too. I did some options but not all, but it was trying to work at one point just didnt load all the apps when I saw more options after logging. What should I do?

or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My creative cloud logs me out right after i sign in

2nd day of used of my creative cloud and it still logs me out as soon as i log in.

Hi Pictureitcac,
Welcome to Adobe Forum,
Could you please try these steps and let us know whether it fixes your issue or not.also for all other Forum participants
Rename the SLStore to SLStore.old from this Location
Windows:
C:\ProgramData\Adobe
Mac:
/Library/Application Support/Adobe
Once done please rename OOBE to OOBE.old from this Location
Windows:
C:\Users\(Your Username)\AppData\Local\Adobe
Mac:
~/Library/Application Support/Adobe
Please launch any Creative cloud application and let us know if it helps.
You can also refer to http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
Regards,
Rajshree

Creative cloud log in gets hung up

My Creative cloud asks me to sign out of all other devices before it lets me use my home computer. I agree Log in and then it juts sits there with the spinning wheels of nothing happening?
Any ideas?

Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

When trying to open any of the 4 apps in Adobe Creative Suite Design Standard I own outright, , I am unable to use the software and instead am being prompted to "Renew your Subscription to Creative Cloud". Please help me

I have purchased and used Adobe Products for 25+ years and I own CS6 Design Standard outright.
I had previously subscribed to Adobe Creative Cloud but did not renew the annual subscription.
The CS6 Design Standard serial number is listed in my Adobe user account. I have run the the Adobe Creative Cloud Cleaning tool, uninstalled the Adobe Creative Cloud App and all other CC apps from my iMac. I reinstalled fresh copies of the CS6 software two different times, first from my CS6 DVD disk and then from the Adobe Download page. During each installation of CS6, all seemed to run normally and I was prompted to enter the license number and it was accepted. However, when trying to open the software after completing the installation, I am being prevented from doing so without renewing the Creative Cloud subscription.
Who knows of a solution to this problem?
Contacting Adobe’s Chat support and Customer Support portal has not resulted in a solution, even though they have confirmed the license number as being accurate and linked to my account. After weeks of waiting on their responses, yesterday I was told to go to the Forums to find a solution….Please Help Me….Thanks

I am not familiar with the process involved with the link I am providing so please accept my apology if it is a repeat of something you have already tried...
How do I prevent Creative Cloud from taking over my CS6 perpetual license?
https://forums.adobe.com/thread/1584746

Windows 8.1 with creative cloud logged in makes Desktop slow, anyone else have this behavior?

So I had this problem I was trying to figure out for the last week with a new laptop. When I installed the laptop everything was lightning fast. After I finished installing all the software, Windows desktop was slow, particularly starting applications like task manager would show a blank dialog for 30 seconds. Outlook, would be laggy and CrashPlan Desktop application would take 2 minutes to get past the splash screen.
To figure this out, I created a 2nd user on the system and everything was fast again. So I started copying data from one user to the other. When I started connecting applications, I noticed the Desktop slow again after logging into Create Cloud. I then logged out and checked. Definitely has to do with being logged into Creative Cloud. Anyone else have this behavior?

I have tried lots of fixes including renaming files. The only thing that works for me is to remove the following windows updates:
KB2995388
KB2975719
Turn off auto updates before you start as you need to reboot afterwards.
I set auto update to the download but let me choose option otherwise these 2 re install themselves.
I'm hanging on for our free upgrade to Win 10 now....

Unable to open Adobe Creative Cloud. Please Help! Don't know what I am doing.

I quit out of the CC icon on the Apple Toolbar and couldn't get it to reappear yesterday. Today it has appeared but it is 'inactive', ie. in grey. When I position my mouse to it, I get the 'spinning colour wheel of death'. To make things worse, I then couldn't get the app to open from Applications. I got the error:
I then tried to uninstall the app, and reinstall it from the site, and received this message:
I don't know where it's opened, and now I trashed the app to be able to reinstall the Creative Cloud app, but am receiving the same message.
Someone please help! It's driving me nuts!!

Moving this discussion to the Creative Cloud Download & Install forum.
Babaa I am sorry you are facing difficulties utilizing your Creative Cloud Desktop application. Please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall your Creative Cloud Desktop application.

I keep getting error code 204 and can't install the creative cloud. Need Help!?!

I am currently trying to install the Creative Cloud but error: 204 keeps popping up stating 'There seems to be a problem accessing a critical file/directory during download...'
Can anyone help me?
Thanks

So, padraig, five weeks later, have you had any luck seeing this resolved?
Chat sessions with two different support techs, and Error 204 still prevents my CC update install.
Meanwhile my boss is paying for CC while I continue to use CS4.
I know I'll have to go back to Adobe support, but I'm hoping someone will find a solution and post it in the forum.

"Apps"-Tab won't load in Creative Cloud Client - please help

I just made the subscription for the Creative Cloud and installed the client - but it's not working.
When I click on "Apps" to install the Adobe Apps (obviously) it just loads and loads without stopping. As a result, I'm not able to install the apps and therefore I can't use the cloud I'm paying for.
I know I'm not the only user with this problem. Please help!
(And I don't want any "have a chat with a professionell"-offers. I want a real solution)

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

I have no more access in my Creative Cloud, i need Help!

I asked Adobe Team on chat to change my subscription (Adobe CC single to Complete), they canceled my Premiere Pro CC that they can upgrade to Complete and now i can not access anymore my CC account. How can i contact the adobe team?

Tember,
As I mentioned in above message, that there is no Complete Creative cloud on your account and your other single app subscription has expired, it is but obvious that your CC apps would work in TRIAL mode.
If you want to buy a new Creative cloud complete membership, you can visit this link: http://creative.adobe.com/plans
Or call our sales team at: 800-585-0774
P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.
Regards
Srishti A

Creative Cloud log in help.

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